Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Very poor insurance company

I have had to take this insurance company to the small claims court as they would not pay my own no-fault insurance company claim. I won my case. Do not have anything to do with this company. Find any insurance company for your needs except this one.

Mr · 5 October 2020

★★★★★ 1/5

Google

A distraught 80 year old couple contacted us as their local Borough and County Councilloras they are being harassed by Covea and were worried it was a scam. The husband has been registered blind for 10 years so obviously does not drive. They had never heard of Covea Insurance and the threatening letters got their name wrong, no reg. No. Quoted and Covea said they owed over £500 and because the couple had not sent them their MOT, driving licence etc they were no longer insured. Covea were quoting Close Brothers as the firm the money was owed to. Again they had never heard of Close Brothers. This is appalling harassment of an old couple. Only explanation could be it was wrongly sent, but the address was correct, but the name was transposed. Covea should be ashamed of themselves and from the reviews they already have a terrible reputation with customers. Hang your heads in shame.

Marilyn · 17 June 2020

★★★★★ 1/5

Google

The biggest ever fraud company on the horizon ! Stay away. Had home insurance claim after burglary which they tried to reject by false allegations and trying to prove the jewellery receipts as fake by fraudulent statements and signatures collected from their agent. But truth always prevails. After forensic analysis the claim was proven correct and they had to pay out! They also threatened me at my house with a recording on a dicta phone to admit that I have submitted fake receipts and gave me “one last chance” to admit my “crime “ which I refused and decided to fight my case not only for money but more so for justice and my reputation ! It turns out that they had sent their agent to my jeweller to verify one receipt of a diamond ring who was based in Pakistan and this agent pretended to be police officer . He got signatures from jeweller on a black piece of paper after threatening him and inserted a statement in his own handwriting afterwards which stated that receipt is fake . However this statement was so long that it overlapped jeweller’s signature . Thankfully this mistake was fatal as it got caught in hand writing and forensic analyses afterwards !!!!

Aliya · 17 June 2020

★★★★★ 1/5

Google

Have had mortgage protection insurance for decades, First time I've come to claim. I am self employed and out of work due to the covid 19 pandemic. Now told 2 months after starting my claim, they won't pay out because I have not "permanently ceased trading" of course I haven't. Any excuse NOT to pay out. No communication whatsoever, ages waiting on the phone. I am so angry. I would have given them NO stars. Insurance is SUPPOSED to be there when you need it. ALL THEY WANT IS YOUR MONEY. AVOID this so called company at all costs.NegativeResponsiveness, Quality, Professionalism, Value

Dave · 17 June 2020

★★★★★ 1/5

Trustpilot

Public against Covea insurance cowboys

I would not even give Covea insurance a star, but total waste of time, Stay clear of the company.I claimed on mortgage insurance due to unemployment 2019 and everything was fine until April 2020 then excuses under the sun & no response from them, They have now missed 2 months going on 3 of payments on the policy. I am waiting for final response before solicitor will start legal process I've phoned last week to be told due to C19 still waiting to deal with claim even though message from customer service is that all working to plan. Formally Payment Shield, they were spot on no problem with them.I maybe be out of pocket but determined that the public are not taken for a ride. I have been paying for this protection since 2005 and expected more from a professional insurance company. The good reviews are probably made up from friends The stress and anxiety caused will be reported to the FCA in due course.Their complainants department area waste of time as they review the lateness replies and state due to c19 we are sorry for inconvenience.Social Media will say sorry but never come back with any resolution , so you have been warned.Insurance is taken out to help you in difficult times don't let companies like Covea leave you out of pocket.

Public · 16 June 2020

★★★★★ 1/5

Trustpilot

I would not even give Covea insurance a…

I would not even give Covea insurance a star, but total waste of time, claiming on mortgage insurance its took 10 weeks and no response from them, I've phoned today to be told I can not claim as I haven't declared I've ceased trading with HMRC, even though I was claiming universal credit and they told me that you have to be looking for work, and avoid using this firm, they take your monthly free but don't pay out. Formally Payment Shield, they were spot on no problem with them, so but now I would go elsewhere

Martin · 12 June 2020

★★★★★ 2/5

Trustpilot

Worst company I have EVER dealt with regarding a claim

The two star rating is only for the advisers I spoke to who were polite and tried to help and not the claims managers. My original mortgage protection policy was managed by Paymentshield who have pass this policy over to Covéa to manage - or so I thought. Historically, and in the hands of Paymentshield my policy was acted on and paid without any significant delay. Unfortunately, and mindful of the process I needed to claim against due my organisation going into administration and with asking all the relevant questions as to what they needed to process my claim, I sent in what was required. One month later (pandemic considered) I called them and asked for an update to be told it was yet to be reviewed by the claims manager (Richard). Frustrated at the answer received, I again asked was there anything I needed to send over to MAKE SURE further delays would not ensue - the answer was NO. To give you an idea of time, my claim went in during March’2020 and having still heard nothing since April’2020 I called again, the same answer was given, but this time it was to include a message to the claims manager over my concerns of the delay to process my claim promptly. Three weeks ago to the day I called them again having received a letter ‘dated 1 May’2020 for MORE information to process the claim... I called them, sent the information required, and was told the claims managers were BOTH on holiday having an extended weekend break... no manager to talk to at all.Cutting this to a conclusion... Covéa in my opinion are SLOW with processing, notifying and paying policies. Separate to the fact they even wrote to my CLOSED business to see if I worked there and having told them and provided evidence of my redundancy due to administration. Certain managers there lack common sense, knowledge and an ability to pay for claims, which puts into question do they know what they are doing and how their poor performance is placing policy holders like me in jeopardy of losing my home. Avoid if you can dealing with them or raising a policy.

Paul · 28 May 2020

★★★★★ 1/5

Trustpilot

I am still waiting for someone to come back to me INCOME protection I am shielding for 12 weeks due to NHS/PHE saying I am extremely high risk

I am still waiting for some sort of reply to a claim for income protection, I am considered extremely high risk by the government, NHS and PHE and have to shield for 12 weeks. As someone who was self employed at the time of this covid-19 and need help the least you would think they would do is what THEY say they will do and contact you (in three working days) its been over 3 weeks and still nothing. NO ONE can help me and no one is coming back to me. I have bills to pay and at this rate COVEA INSURANCE will make me have to go out to try and do something.IF I die it is literally blood on their hands. SOMEONE HELP!!!!

David · 14 April 2020

★★★★★ 1/5

Trustpilot

Extremely Dilatory

I was insured by Saga but this company handle their motor claims.They have been extremely slow dealing with all aspects of the claim I made and I have yet to receive a reply to my last e.mail sent 3 months ago. On my experience I could not recommend them !

David · 18 June 2019

★★★★★ 5/5

Google

Very pleasant gentleman on the phone, very friendly, helpful and informative. Sounds basic, but a lot of companies fail in this respect. Very good service so far.

Junior · 17 June 2023

★★★★★ 5/5

Trustpilot

Thank you so much

Thank you so much. The follow up of an incident in the car is normally stressful and drawn out.My experience was far from this. I was contacted swiftly and staff were sensitive to my working hours, helpful, kind and thoroughly professional. The agent that I spoke to phoned me back with a further update just to make things even easier. It genuinely was the hi-light of my week to have things dealt with so quickly and kindlyThank you

Julia · 14 November 2020

★★★★★ 5/5

Trustpilot

Recommended

My wife lost an earring which became detached while attending a funeral. After much searching and contacts with church officials and others without success we decided to claim on the insurance which was arranged through Sainsburys Bank, delegated to Covea Insurance.Before contacting them I obtained an estimate for replacement from a respected and qualified jeweller. I then telephoned Covea and received an almost instant response from a representative working from home due to the Covid-19 situation. I described what had happened and she asked me to send copies of the original purchase receipt; photos of the earrings and the estimate from the jeweller. This I did sending jpgs by e-mail.I was kept informed of progress, first that the claim was approved in principle and then that the estimate I provided was accepted. Very quickly the sum I had claimed, less the excess, was paid into my bank account.Throughout the period of claim Covea staff were courteous, friendly and helpful and there were no bureaucratic obstacles put in place. I particularly appreciated the helpful and friendly attitude of their representatives who were working from home in less than ideal conditions.Recommended.

J · 7 April 2020

★★★★★ 5/5

Trustpilot

Call handler

Call handler, Riz, provided a confident summary of my entitlements which were then summarised in an email. I was assured I could contact him again by telephone if this was necessary.

Deborah · 9 February 2023

★★★★★ 5/5

Google

Spoke to Elise and received a great service. Kind, professional and efficient. Somehow I'm not miserable despite someone hitting my car!PositiveProfessionalism

Val · 17 June 2022

★★★★★ 5/5

Trustpilot

I Would recommend Covea

Brandon McGibbon was very helpful and reassuring throughout each of the calls I made. He described what he was doing as he was doing it and explained the process thoroughly. He made my experience of what was a stressful situation that little bit easier. Thank you.

Nick · 5 November 2020

★★★★★ 5/5

Trustpilot

Hearing aid claim

I could not fault Sharon and Cath for their very quick helpful and friendly service.they made my experience a very easy and straightforward experience. Very quick settlement that will allow me to get my new hearing aid ASAP.Thank you 😊

Catherine · 11 January 2022

★★★★★ 5/5

Trustpilot

Great customer service

I required my proof of claims history for my new car insurance and within 5 minutes this was sent to me. Perfect customer service from Mitch, really helpful and sorted my request straight away.

Customer · 14 October 2022

★★★★★ 1/5

Trustpilot

Appalling

Appalling that they have withdrawn cancellation cover for annual travel policyholders even when booked before the pandemic - every other annual travel provider would maintain cover for booked trips but not Covea.The reply below is disingenuous as it doesn't answer the point. already going to the ombudsman

David · 3 July 2020

★★★★★ 5/5

Trustpilot

Colleagues motorcycle fell onto my car

I was at work and my colleague's motorbike fell over and damaged my rear door.I contacted my insurance company and got a person named Red who dealt with my claim ,she was thorough, polite and friendly and am waiting for a further response

Joseph · 24 June 2021

★★★★★ 5/5

Trustpilot

Got to say i was the third party in…

Got to say i was the third party in awful accident and Kirk at Covea called me :Arranged the hire car talked me through the whole process was quick , clear and very professional :Got some injuries even got their guys to contact me :Very very good !

Paul · 18 February 2020

★★★★★ 5/5

Trustpilot

Going thru the nightmare of a claim

Going thru the nightmare of a claim, only to find that our car with VERY low mileage for year was to be "scrapped" due to age not a nice experience. However company lead us step by step thru process and now look forward to getting a replacement. Thanks for help.DL

David · 14 March 2019

★★★★★ 1/5

Trustpilot

Absolutely horrendous company.

Absolutely horrendous company.6 months and still no response. - Representatives don’t show up when scheduled. - Complete lack of response.- Shocking service.Complaint escalation will now commence.

Client · 30 June 2023

★★★★★ 5/5

Trustpilot

Not my insurer but was hit by someone…

Not my insurer but was hit by someone who is insured by covea. They were amazing, so professional, answered the phone straight away and had arranged my car to be fixed and a hire car in about 10 mins. Very refreshing especially as my own insurer was being horribly slow.

Laura · 21 December 2018

★★★★★ 4/5

Trustpilot

I had an accident in my car

I had an accident in my car . Had to contact my insurers which is under written by Covea insurance . Phoned them got through straight away . Managed to sore my problem out .

Verity · 10 August 2022