Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely woman
The woman I spoke to was very friendly and she talked through everything I needed to know without feeling like I was rushed to make a decision.
Hi Stephanie, thank you for your review! I'm glad to hear that we assisted you. Kind regards, Melissa
5/5
TrustpilotLost hearing aid
I lost an hearing aid a few days ago and contacted covea insurance to let them know. My claim was settled within a few days. I would like to thank everyone at Covea Insurance. Could not ask for a better service
Good Afternoon Alec, What a great outcome and pleased to read how well the team dealt with your claim. Thanks Tracey
1/5
TrustpilotTHIS COMPANY SHOULD NOT BE ALOUD TO…
THIS COMPANY SHOULD NOT BE ALOUD TO TRADE ....2 YEARS OF HELL AFTER A FLOOD ...COVEA are now being investigated by the ombudsman . THIS COMPANY WILL DO ANYTHING TO AVOID PAYING A CLAIM .
Good morning, we're sorry to hear you are unsatisfied with our service. As you've mentioned the Ombudsman I presume you have already been through our complaint process, however if this is not the case, could you email us on Home.CustomerRelations@coveainsurance.co.uk with your concerns. Many thanks, Shaun.
5/5
TrustpilotMy claim was sorted out with diligence…
My claim was sorted out with diligence and professional etiquette all was sorted in a few days by a friendly operative who was very helpful giving me sound advice. I would like to take this opportunity to thank the team for all they have done for me
Hi David, I'm so glad you're happy with the service provided by the team and thank you very much for taking the time to leave us a review. Many thanks, Stephanie
5/5
TrustpilotRecently I was hit from behind buy a…
Recently I was hit from behind buy a driver insured by Covea, they accepted liability for the accident and offered to deal with vehicle repairs and hire car. Dealing with Mohammad had been a pleasure, excellent customer service and talked through everything that they will do to get things sorted. Highly recommend.
Hi Craig, thank you for leaving us a review. I'm sorry to hear about the accident you were involved in but I'm really happy to hear that everything has been resolved and that Mohammad was able to help you. I will let him know of your kind words. Many thanks, Giorgia.
1/5
TrustpilotWorst company ever been insured with…
Worst company ever been insured with them over ten years and had two non fault accidents in which other drivers were involved cancelled my policy I paid for protected no claims and now they wont provide me with any no claims to give to my new insurer absolute joke this company
Hi John, I am sorry that you're not happy with your experience with us. Please can you send your details into social@coveainsurance.co.uk so I can investigate with the team for you. Kind Regards, Rachel
5/5
TrustpilotGreat telephone manner
I was contacted by Covéa this morning following an accident last evening. Their customer had accepted liability and everything was arranged for the repair of my car and a courtesy car for my use. All in all a painless and quite pleasant experience. The chap on the phone was very helpful.
Hi Alan - thank you for you review. Sorry to hear about the accident you were involved in but I'm glad everything's been arranged to help you get back on the road. Best Wishes, Giorgia.
5/5
TrustpilotPoliteness, communication and keeping you in touch
My experience with this Insurance was fantastic. They understood my sadness over losing my engagement ring. Communication was fantastic all the time. They kept me in touch all what was happening.
Hello Leslie, thanks for taking your time to leave a review. We are glad our communication has helped your claim progress in the way you would have hoped. Kind regards, Kieran.
5/5
TrustpilotSuper quick response following damage…
Super quick response following damage to my car by other party. All initial arrangements made and callhandler very friendly and efficient. Very impressed indeed
Good afternoon. Thank you for taking the time to write a review. I am really pleased to hear that you are happy with the service you have received. Kind regards, Diane.
1/5
TrustpilotHorrendous service
Horrendous service. Had bad injury from accident. Send me letters that are not formatted properly and illegible. Different letters saying different things. Not speaking to RAC to communicate. Never use them! They are causing me an extremely high amount of stress for a non fault accident with a bad injury!
Hi Chloe, I'm sorry for the stress that dealing with us has caused you as this is never how we want our customers to feel. Please can you email your full details, including policy number, to social@coveainsurance.co.uk so I can investigate this for you. Many thanks, Giorgia
4/5
TrustpilotI was contacted by Brandon Mc Gibbon…
I was contacted by Brandon Mc Gibbon after their insured driver admitted fault. My experience to date has been 4 stars. I found the call informative, courteous and reassuring. I have no previous experience so i needed answers about what happens next. So far I am very happy hence the rating.
Good Afternoon, thank you for taking the time to leave us a review about your experience. I'm really glad to hear Brandon has helped assist you along the way. Best Wishes, Giorgia.
1/5
TrustpilotYou Have to let drivers know the cost…
You Have to let drivers know the cost effect of claiming and not claiming insurance premium in order to decide. Also. Instead of giving the recovery administration phone number, you gave budredcue number which delayed my payment from Friday to Monday. I paid over £400 pounds for nothing.
Hello Kwame, I'm sorry to hear you're not happy. If you'd like to discuss this further please email your details - policy/claim reference, vehicle registration plate number and contact information to social@coveainsurance.co.uk so I can flag this with the relevant team. Many thanks, Giorgia
1/5
TrustpilotConstantly trying to call and contact…
Constantly trying to call and contact someone to validate van insurance, requested several call backs and still nothing! Highly frustrating.. impossible to contact!
Good morning. I am really sorry to hear that you have had difficulties when contacting us. Please can you email your policy details, your contact number along with the number that you are calling to customer.relations@coveainsurance.co.uk, and we will look into this for you. Kind regards, Diane.
1/5
GoogleDon't deal with this company of they waited eight weeks to deal with my claim and wanted different paperwork everytime I called them. Each little girly soon got out of her depth with my question and ran off to get advice elsewhere. You would do better to do business with a child than this lot. There office is closed at the moment but on the website they state that they are open for business. No-one there knows how to tell the truth about anything. Avoid at all costNegativeResponsiveness, Professionalism
5/5
GoogleInsurance claim for theft of catalytic converter and associated damage was dealt with promptly, in an efficient and friendly manner, by Conor Geraghty. I can't thank him enough.
Hi Margaret, thank you for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Many thanks, Tracey .
4/5
GoogleBethany went through the claim with me, she was clear and I felt she understood what I was trying to say.PositiveResponsiveness, Professionalism
5/5
TrustpilotReally Good Insurance company done so…
Really Good Insurance company done so much for me and help me out a lot.I cant thank them enough, they evaluation was on point and quick actions👌 I didnt have to wait long to get a response and they send me money really quickly. Thank you
Hi there, I'm really glad to hear you're happy with the service and settlement you've received. Thank you very much for leaving us a review we really appreciate it! Many thanks, Stephanie
1/5
TrustpilotAvoid this company!
Received a final response letter and now passed through to financial ombudsman service.Let me first start by saying that the company directors - James Reader and Adrian Furness - you both are the most ignorant and unprofessional people I have ever come across. Despite me including you in my complaint emails, not even once, you both have had the courtesy to apologise or reply back to me. If you are not competent to do your job as company directors then I suggest that you leave this position immediately and maybe find another job that you are good at. My other point is that I have made numerous complaints to this company regarding various aspects of my claim which was not taken seriously. Since making a claim I have had problems such as waiting for 2 weeks for an phonecall to explain my version of event. Eventually when you collected and delivered my laptop back it was found in a disgusting way AND YOU - AS SO CALLED COMPANY DIRECTORS - HID IT UNDER A CARPET. I must stress out that this company is very lucky - if I caught the disease then the police would be involved to get DNA from the stains and biscuit crumbs - I would not let it slip away! If I caught the virus from the laptop, Someone from this company would be in serious trouble by police. This company has done nothing about it but made excuses not to pay and failed to answer my questions. The non genuine version of windows does not invalidate the claim and this is clearly an issue between the buyer and the seller. What has that got to do with home insurance claim? I have also clearly mentioned as there are 3 children in the house a laptop will suffer heavy wear and tear as well as cosmetic damage. This does not mean that you don't have to pay as a result. What has that got to do with home insurance claim? As the hard drive was changed into a smaller one by previous owner, that is an issue between me and the seller - what has that got to do with home insurance claim? When you buy a used laptop from ebay, would you open up the laptop to check the hard drive size?As they say, what goes around, comes around - you tried to blame it on me regarding the chocolate stains just because by the slip of the tongue, I said I took photo of it straight away. I have started insurance with another insurance company and payed for the laptop to be repaired myself - defeats the whole purpose of having paid for insurance. Be assured that this has been passed to financial ombudsman service. If the route to financial ombudsman service is not successful I have decided that I will take this to small claims court without further notice.
5/5
TrustpilotClaims always dealt with promptly
Claims always dealt with promptly. Customer services very polite and helpful if I need to speak to someone . Would recommend
Good afternoon Julie. It’s nice to hear that you are happy with the service we provided. Thank you for taking the time to leave a review. Kind regards, Victoria.
5/5
TrustpilotGood news.
Hello,After recently having several issues with provident insurance in relation to lack of courtesy car, Mohammed D has provided excellent service when dealing with the return of my vehicle and finalising my claim. A great example of customer service, I wish the whole company had his efficiency.
Hi Troy. Thanks for taking the time to review us. We're glad everything is sorted and that Mohammed provided you with great service. You mentioned about the whole company having his efficiency, if you have any further feedback please feel free to email us: social@coveainsurance.co.uk - Thanks again and take care Troy, Chennelle
1/5
TrustpilotMy advice is avoid using Covea…
My advice is avoid using Covea Insurance, which trades under the name of Provident Insurance. This company is unprofessional and unethical. My catalytic converter was stolen from my car and Covea decided to only pay 50% of the claim, because they said I was “better off”. Thanks to the Ombudsman, Covea were deemed to be incorrect, although it took 10 months to arrive at this decision. I am amazed that a company like this is in existence today, with such poor service, ethics and a blatant disregard for their customers. Avoid at all costs.
5/5
TrustpilotVery quick and reassuring response
Very quick and reassuring response, with a kind and considerate person
Good morning Nikki. Thank you for taking the time to write a review. I'm glad to hear how happy you are with the service provided. Kind regards, Victoria.
5/5
TrustpilotVery friendly and professional
Very friendly and professional, Lucy explained everything clearly and made me feel at ease. She answered my questions and made me feel that an unfortunate event was being handled with care.
Hello, thank you for your review. We are glad Lucy was so friendly and professional in her service. Many thanks, Kieran.
1/5
TrustpilotEndless delays
I have found them to cause endless delays whether on the phone when I have had to wait 30 minutes for a human to respond and then I am asked to deal with another assistant or by email when I have had to wait several weeks for a reply.
Hello Edward, thank you for your comments and I'm sorry that you're unhappy. I can assure you that your file is being reviewed and the team will contact you as soon as they can. Best Wishes, Giorgia
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