Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
4/5
TrustpilotI had an accident in my car
I had an accident in my car . Had to contact my insurers which is under written by Covea insurance . Phoned them got through straight away . Managed to sore my problem out .
Hi Verity, thank you for taking the time to leave your review. I am happy to hear that we were able to assist you with your claim following your accident. Thanks Will
1/5
TrustpilotRubbish Dick Turpin Charlatans or…
Rubbish Dick Turpin Charlatans or reverse Robin Hood take from the poor give to the rich .
Good morning Kerry. I am sorry to hear about your experience. Please email your name, address, and any reference number you may have to customer.relations@coveainsurance.co.uk and we will look into this for you. Kind regards, Victoria.
5/5
TrustpilotThis is the first time I have been…
This is the first time I have been involved in a car accident and would just like to say a big thanks for making life really easy for me. All handlers I came across have been excellent. Truly deserved the 5* I'm giving!Thank you.
Hello, thank you so much for taking the time to review us and for the 5* rating. It's really great to hear hear that our teams provided you with an excellent service. Take care, Chennelle
1/5
TrustpilotWARNING TO EVERYONE ABOUT Covea…
WARNING TO EVERYONE ABOUT Covea Insurance Plc and Apollo Motor Group Ltd; THEY ARE THIEVING, ENGINE TAMPERING, CORRUPT, LYING CROOKS!Long story short…Lisa’s car was hit in a corner of Sainsbury’s car park at the end of August (minor damage to bumper & wing) so it was picked up by Covea’s approved garage Apollo Motor Group of Portsmouth & taken to their Basingstoke branch.Covea decided to write it off despite the car being mechanically sound when Apollo picked it up from us.Apollo had the car for 4 or 5 weeks but no-one contacted me to say it was a write off until I rang them. I decided to get the car repaired from an independent bodyshop recommended by a friend who owns his own insurance brokerage rather than accept their insulting salvage amount.The bodyshop alerted me to a few things when I picked it up a few days later including the coolant container & lid being damaged so oil was mixing with the coolant.On the way home I broke down on the M4 & had to be rescued by the AA. The bodyshop said that the car had been tampered with because oil was mixing with the coolant & sprayed all over the engine. Only the bumper was damaged; now the car’s engine is ruined beyond repair.Covea & Apollo deny any liability but they are lying! The bodyshop is convinced Covea sabotaged the car & took parts for other vehicles which happens a lot apparently on ‘write-off’s; they also stole the spare wheel, jack & tow device from the boot but again deny that!The bodyshop is convinced they removed parts knowing they were going to write it off which is very concerning; it was also filthy when it was returned.I HAVE REPORTED THE THEFT TO THE POLICE and now will pursue them thru’ the Financial Ombudsman.The car was fully serviced & MOT’d recently so there was nothing wrong with it mechanically; but when I picked it up & drove it back it seized up & the damage is terminal…the engine has been tampered with & parts taken from it…the missing wheel & jack proves this.Something very suspicious has happened since I decide not to accept the salvage offer.Finally my broker Grove and Dean have been so unhelpful too.DO NOT INSURE ANYTHING WITH Covea
5/5
TrustpilotI dealt with a gentleman called Max and…
I dealt with a gentleman called Max and he was helpful, direct and had a no nonsense approach to the claim. No time wasted.
Hello Andrea, thank you for your kind review. We will make sure to pass the message on to Max's team. Many thanks, Kieran.
5/5
TrustpilotThe service provided was efficient and…
The service provided was efficient and friendly. The person I spoke to was knowledgeable and helpful. Thank you.
Good Afternoon, thank you for taking the time to write a review. I'm glad to hear the service we provided was efficient and friendly. Kind regards, Charlotte.
5/5
GoogleJack T was clear and helpful at every stage of the call. Excellent.
Hi Ian, thank you for your review. We are glad to hear Jack was so helpful and will make sure to pass the message on to his team. Kind regards, Kieran
5/5
GoogleSpoke to sheraz today 13/07/23. He was very helpful with my ongoing claim.
Hi Lucia, that's great to hear! Thank you for leaving a review! Kind regards, Melissa
5/5
TrustpilotI had a car accident yesterday which…
I had a car accident yesterday which wasn't my fault and received a phone call this morning from the other parties insurance company and the lady was very helpful and efficient and it is all being sorted out.So easy and quick and so efficient.
We truly hope you're okay following your incident. Thank you for taking the time to review us and share your positive experiences. Hope you're okay and take care, Chennelle
1/5
TrustpilotImpossible to describe how appalling…
Impossible to describe how appalling they are. Made a claim in November did nothing despite being continually chased . Eventually booked the car into their trusted repair centre. Immediately written only offered less than 50% of the real value. DO NOT USE this company in any account.
Hello David, I'm sorry you're unhappy with the service you've received from us as this is never how we want our customers to feel. Please can you email your full details, including policy number, vehicle registration and postcode to social@coveainsurance.co.uk so I can look into this for you. Many thanks, Giorgia
1/5
TrustpilotUpdate on my previous post
Update on my previous post - they approached me after I posted on Trustpilot and asked for all the details, which I gave them. They then treated it as a complaint (which I hadn't made) and said tough luck we're not doing anuthing! Great company huh?
Hello SJ, in regards to your previous review any expression of dissatisfaction of service has to be treated as a complaint and investigated this is why I requested more information from you. I apologise that you’re not happy with the result of the complaint review however as you have received a final response from the team your next step would be to contact the Financial Ombudsman. Best Wishes, Giorgia
5/5
GoogleThe day after having my car accident, i had operator Lewis phone me to discuss all details about what has happened with my policy and what is going to happen. He very much kept me informed and aware of what will happen in the coming weeks. Due to Lewis’ fantastic service I am now very confident into getting all things handled by Covea.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid like the plague!
ensure you arent " covered" by these crooks - a lot of who you think are reputable insurers are actually front for these cowboys!If you have the misfortune to make a claim, I can assure you you wont receive a penny from them! Avoid like the plague!
Good Afternoon, I'm sorry you're unhappy in your dealings with us as this is never how we want our customers to feel. Please can you email your full details, including policy/claim reference to social@coveainsurance.co.uk so I can look into this for you? Many thanks, Giorgia
5/5
TrustpilotUncomplicated insurance claim.
Covea made getting our car repaired a totally stress-free experience. It couldn't have been more straightforward. A totally uncomplicated insurance claim.
Good morning. Thank you for taking the time to write a review. I am really pleased to hear that you are very happy with the service you have received. Kind regards, Diane.
5/5
TrustpilotExcellence itself
From the moment I called following my no fault accident to the confirmation of payment two days later Covea have been absolutely amazing every member of staff attentive empathetic and polite I will never insure with anyone else first class service thank you all
Hi Louise, this is really lovely to read. Thank you so much for taking the time to give us your feedback on the experience you had with us, we really appreciate it. Kind Regards, Giorgia
5/5
TrustpilotFantastic response
Fantastic response. Easy to deal with. Keen to help and want to resolve claim as quickly as possible. Highly recommend. Fionuala
Good morning. I'm really pleased to hear that you are happy with our service. Thank you for taking the time to leave a review. Kind regards, Diane.
5/5
TrustpilotAlways read emails carefully!
Got myself into a fix by not understanding insurance jargon and misunderstood the term to"retain" and signed away my car I was going to fix. Jacob although he kept me on the line for a while came back and had instantly fixed everything.Very happy.
Hello Lee, sorry to hear of the confusion but I'm glad Jacob was able to sort things out for you. Thank you very much for leaving us a review. Many thanks, Stephanie
5/5
GoogleEllie was very efficient and friendly. Explained everything well
5/5
GoogleInitial contact was sadly negative as agent gave me incorrect information and I got very upset. 2nd contact much more positive and agent was excellent!
Hi Rachel, thank you for your review, I’m pleased that we were able to assist and provide the high level of service we aim for, following your negative experience. Thanks Riz
5/5
GoogleThe Covea offices are very smart and well maintained. The building itself is an old mill that's been converted into a modern workspace. There are 5 floors all together. The staff are extremely friendly and the whole business is a delight to walk around. Each floor has a different atmosphere, ranging from a busy call center to a more relaxed IT department. The top floor has these large wooden beams supporting to roof which helps the building maintain some of its vintage look without sacrificing structural support.
5/5
TrustpilotThank you!
I have been speaking to Sharon Hudson (lovely lady) she has been a great help with the claim. Explained everything clearly and understood my concerns.
Thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to Sharon!
5/5
GoogleHaving been served gracefully and professionally by Bethany, I would highly recommend Covea Insurers…customer service professionals. Thank you Bethany.PositiveProfessionalism
1/5
TrustpilotI was treated appallingly they only…
I was treated appallingly they only paid half my claim and I had to fight for it. I got in touch with the ombudsman and guess who pays part of their wages?The insurance company so this cannot be totally unbiased, complete legalised robbery
Hello Joyce, thank you for bringing this to my attention and I’m sorry to hear you’ve had cause to complain. If you would like to discuss this further, please email your details (including policy/claim reference and contact information) to social@coveainsurance.co.uk so I can flag your review with the relevant team who dealt with your claim. Best Wishes, Giorgia
1/5
TrustpilotAVOID - an absolute joke
I was unfortunate to have a car accident whilst I was insured by them.Throughout the whole process from day of the accident to the court date 2 years later they never once contacted me. I had to repeatedly chase them up and was ignored. My kids car seats were damaged in the accident but they made no attempt to inform me that I could get replacements as part of the claim.I took the case to court and won to which they failed to contact me again to help me get my excess back or my lost earnings. I had to make a complaint to them and then go to the FOS to get my money back for an accident that wasn't even my fault. Following the court ruling the solicitors told me to go to Covea to discuss my excess, lost earnings, etc I was entitled to but Covea ignored me until I took them to the FOS.No end of stress and they simply ignore emails and calls ("someone will call you back")
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
