Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCaitlin explained everything…
Caitlin explained everything perfectly, even made sure that the repair garage were sent an email that my alloy wheel was also cut in the bump I had.....she did this straight away,explained everything easily ,shes a credit to the company , made it very easy and relaxing for me
Parveen · 26 March 2021
Agent replied · 16 June 2024
Hello Parveen, thank you for taking the time to leave us a review and for your lovely words about Caitlin. I'm so glad that you're happy with the service you received from her. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotFirst contact has been great
First contact has been great and very straight forward with help from Rizwan. Awaiting approval of the repairs caused to my vehicle however so far so good.
Neal · 18 September 2023
Agent replied · 16 June 2024
Hello Neal, thank you for your kind words. We will make sure to pass them on to Rizwan. Kind regards, Kieran.
★★★★★ 1/5
TrustpilotVery poor service
Very poor service, from start to finished PLEASE PLEASE pick another insurance company, i was in a motor accident and took them three months to organise an assessor to look at my vehicle. Still waiting on the claim settlement and a phone call, WORSE SERVICE i have every had to endure.
Simon · 28 May 2020
Agent replied · 16 June 2024
Hi Simon, thank you for bringing this to my attention. I'm very sorry you're unhappy with service you've received from us. Please can you email your full details, including policy/claim reference and vehicle registration plate number, to social@coveainsurance.co.uk so I can look into this for you. Many thanks, Giorgia
★★★★★ 5/5
TrustpilotExcellent service and very quick to…
Excellent service and very quick to from start to finish. The young Lady Kath that handled my claim was extremely helpful, polite and knowledgeable with regards to everything. Thank you
Paula · 28 June 2023
Agent replied · 16 June 2024
Hi Paula, thank you for this feedback! It's good to hear that Kath provided great service. Kind regards, Melissa
★★★★★ 1/5
TrustpilotA person insured by these drove through…
A person insured by these drove through my gates and fences back in November, also damaging my company car. To this day I still haven't had the claim resolved. My property remains unsecured and my children cannot play in the garden. Despite several emails and phone calls, no body ever gets back to me.
Tony · 29 January 2019
Agent replied · 16 June 2024
Hi Tony, Sorry that you are not happy with the service received and the lack of response so far. Please can you send your claim reference and contact details to social@coveainsurance.co.uk so that I can follow up with the team for you. Kind Regards, Rachel
★★★★★ 1/5
TrustpilotPOINTLESS INSURANCE!
They take your premiums then refuse to pay out and refuse to reinsure. What exactly is the point of Home insurance with COVEA?So I did what you asked and didn't even get a reply? For anyone taking out insurance, from my experience, AVOID COVEA!
Gareth · 6 December 2021
Agent replied · 16 June 2024
Hi Gareth, I'm sorry to hear this. So we can look into your concerns, please could you send us your policy details, including address and postcode, to home.customerrelations@coveainsurance.co.uk. Many thanks, Melissa
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with Riz…
I had the pleasure of dealing with Riz on the phone today, I was quite nervous has I've never had to deal with insurance company's before.He made feel at ease and was very helpful, hes a credit to your company
Melanie · 29 June 2022
Agent replied · 16 June 2024
Hi Melanie, I am pleased to hear that Riz was able to make you feel at ease dealing with ourselves. Thanks Will
★★★★★ 1/5
TrustpilotAppalling service never in my mind…
Appalling service never in my mind heard so much cods wallop about a claim,Covea your a joke youve kept money that doesn't belong to you hope your satisfied with yourselfsIf I was in your shoes I suggest your manager contacts me before I contact the court you bunch of light fingers
Andy · 29 April 2020
Agent replied · 16 June 2024
Hi Andy, I'm sorry you're unhappy and I'd really like to look into this for you. Please can you send your full details, including full name and policy/claim reference number to social@coveainsurance.co.uk. Many thanks, Giorgia
★★★★★ 4/5
TrustpilotI rang covea as they contacted me to…
I rang covea as they contacted me to let me know it was one of there customers that had hit my car and like previously mentioned I've been offered a hire car of no cost to me ,they seem happy to sort the matter quickly and with least problems so thanks brit
David · 14 December 2019
Agent replied · 16 June 2024
Hello David, thank you for taking the time to leave us a review - I'm really glad we were able to help you. Kind Regards, Giorgia
★★★★★ 5/5
TrustpilotGood Service
Rebecca has dealt with this awkward claim very well as she has been confined due to covid and email delays. She issued a direct mail address rather than a generic one and she has been very helpful. As a Broker I know it's difficult and so well done !
Paul · 26 November 2020
Agent replied · 16 June 2024
Hi Paul, thank you for taking the time to leave us a review and for your feedback on Rebcecca. I'll be sure to let her know of your kind words. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotHelping hands at a tricky time
It has been a pleasure to deal with you all the staff I have spoken to have been most helpful and response is brilliant very quick you have been to deal with this matter I do appreciate this as it is rather an ordeal for me to deal with but you all made it very easy and clear to understand once again thank you -Chris , Becky , chloe and any other staff I have spoken to 🥰
Pam · 21 July 2021
★★★★★ 5/5
TrustpilotMatthew Brooke dealt with our claim and…
Matthew Brooke dealt with our claim and was a huge help from start to finish. Was able to speak to him quickly each time to resolve any query we had. Very impressed
Paul · 19 April 2023
Agent replied · 16 June 2024
Hi Paul, thank you for taking the time to leave a review for us. I'm glad to hear you were happy with the service you received, and will pass on your comments to the team. Many thanks, Shaun.
★★★★★ 5/5
TrustpilotLucy is great
Lucy took me calmly, carefully and professionally through the whole process in a systematic and friendly way. I now have a clear idea of what happens next and my worries have been eased. I fwlt that she gave me real support and I am most grateful.
John · 20 July 2021
Agent replied · 16 June 2024
Hi Mr Diprose Thank you so much for your kind words and taking the time to leave a review for us! I am so pleased to hear you are happy with the service provided by Lucy. Many thanks, Diane.
★★★★★ 5/5
TrustpilotEfficient and empathetic
After a difficult time trying to confirm what action had been taken on a traffic accident claim I eventually made contact with Bethany who treated me sympathetically and went above and beyond to resolve the issue for me. A very efficient member of your staff.
John · 17 September 2021
Agent replied · 16 June 2024
Hi, thank you for your review, I'm so pleased to hear that you are happy with the service provided by Bethany! I will make sure they see this review. Many thanks, Diane
★★★★★ 5/5
TrustpilotChloe Marshall from Covea a 'Star'
Chloe Marshall from your team has been an absolute star from the outset with handling our claim after our car was written off. Always patient and understanding and we would have no hesitation in recommending Covea as an Insurance Co. for the excellent service we have received.
Sue · 27 April 2021
Agent replied · 16 June 2024
Hi Sue, fantastic to hear you have had such a good experience throughout the journey of your claim. I will make sure your positive comments are passed on Chloe. Many Thanks, Declan.
★★★★★ 5/5
TrustpilotFriendly helpful and efficient,
Sharon Hudson dealt with my claim. She was, at all times, friendly and helpful, and she dealt with things very professionally. First class service.
LB · 18 November 2023
Agent replied · 16 June 2024
Good morning. I'm really pleased to hear that you are happy with the service Sharon provided. I will be sure to pass this on to Sharon. Thank you for taking the time to leave a review. Kind regards, Diane.
★★★★★ 5/5
Trustpilotthe guys was amazing helping me out and…
the guys was amazing helping me out and reassuring me they will aim to help me out and if i need any questions answering that i can call back and they will answer them for me.first time accident and they really did help me out alot thank you guys
Chris · 29 October 2020
Agent replied · 16 June 2024
Hi Chris, thanks for taking the time to leave us a review. I' m glad the team have been reassuring and helpful for you during your claim! Thanks, Stephanie
★★★★★ 5/5
GoogleBig Thankyou to Jack T . Very helpful non judgmental . Put my mind at ease .
Glenys · 16 April 2024
Agent replied · 16 June 2024
Hi Glenys, thank you for your review! I'm glad we were able to assist. Kind regards, Melissa
★★★★★ 1/5
TrustpilotNot happy with the service from this…
Not happy with the service from this company , I called for the second this time to the complaints dept was told yesterday a manager would definately call me before 5pm - no call .It really is no wonder you have only a 48% Excellent rating & a 42% bad !!
Diane · 12 March 2020
Agent replied · 16 June 2024
Hello Diane, I'm sorry that you're unhappy with the service that's been provided. Please can you email your full details, including policy/claim reference number, to social@coveainsurance.co.uk and I will look into this for you. Many thanks, Giorgia
★★★★★ 1/5
TrustpilotAbsolutely the worst insurance company…
Absolutely the worst insurance company I have ever had the misfortune to be insured by. They are supposed to be there to protect and help you. Not this bunch. Stay away. Stay well away.
Mr · 30 January 2023
Agent replied · 16 June 2024
Hi Ron, we're sorry that you felt your experience with us did not meet your expectations. For your privacy and to address this situation, please email us on Customer.Relations@coveainsurance.co.uk with your concerns. Or alternatively call our Customer Relations Team on 01422 286 406. Many thanks, Tracey.
★★★★★ 5/5
Trustpilot5 star service so far.
Just at the start of the journey with Covea, so far they have been nothing but exemplary, confirmed other party at fault and have a very nice courtesy car in the same day, great service fully recommend, will update review when it comes to completion but so far a 5 star service thanks.
Chris · 21 March 2019
Agent replied · 16 June 2024
Hi Chris, thank you for leaving us a review. We're so glad that you're happy with the service that we're providing. Many thanks, Giorgia.
★★★★★ 5/5
TrustpilotI have just phoned the claims…eneden
I have just phoned the claims department to report an accident which happened today, and I found this company so helpful. Michael, the agent in the claims department I spoke with, was both friendly and polite, and my details were quickly take. I would recommend them for their efficiency and well trained staff.
Lawrence · 13 March 2019
Agent replied · 16 June 2024
Good Morning Lawrence, thank you for the review. We're so glad that Michael was able to help you with your claim and we'll be sure to let him know of your review. Many thanks, Giorgia.
★★★★★ 5/5
TrustpilotI honestly couldn’t fault the service I…
I honestly couldn’t fault the service I received from my claims administrator, excellent response during a busy period of stormy weather
Michael · 17 January 2024
Agent replied · 16 June 2024
Good morning Michael. I’m pleased to hear that you are happy with the service our claims handler provided. Thank you for taking the time to write a review. Kind regards, Victoria.
★★★★★ 5/5
TrustpilotWas given great guidance at a stressful…
Was given great guidance at a stressful and worrying time! Very helpful and friendly and patient to someone who has never made a claim before especially electronically!!
JANET · 25 August 2023
Agent replied · 16 June 2024
Hi Janet, thank you for your review. We are glad to hear our team were able to make your claim journey as easy as possible. Many thanks, Kieran.
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