Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery impressed with the service…
Very impressed with the service provided over Christmas when somebody crashed into me. Quick, efficient, friendly. Would reccomend 100%.
Hi Jess, thank you for leaving your feedback on the service you received from us - we really appreciate it! Best Wishes, Giorgia
1/5
TrustpilotI would never use this insurance…
I would never use this insurance company again. A real scam. I almost lost my car.
Hi Pierpaolo, we're sorry to hear that you are dissatisfied with our service provided. If you would like me to look into this for you, please email: social@coveainsurance.co.uk. Many thanks, Chennelle
5/5
TrustpilotService was quick and clear
Service was quick, clear and information was well explained. Georgia O was the representative
Hi Ellis, Thank you for your feedback. It's great to know we were able to provide you with a positive experience. Many Thanks, Declan
5/5
TrustpilotVery helpful service clear and concise…
Very helpful service clear and concise put me at ease inspite the trauma.
Hi there, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service you received. Many thanks, Diane.
5/5
TrustpilotVery happy with how the phone call was…
Very happy with how the phone call was went smooth helped me with everything I needed to do thanks.
Hi Chris, thank you for taking the time to leave us a review about the service you received from us. Best Wishes, Giorgia
1/5
TrustpilotOngoing poor customer service &…
Ongoing poor customer service & relations
Hi, I am sorry to hear that you are dissatisfied with the service you are receiving. For us to be able to review this further, please can you email Customer.Relations@Coveainsurance.co.uk with your policy number, first line of address and post code. Thanks Will
5/5
TrustpilotExcellent
Excellent. very helpful and dealt with promptly and efficiently.
Hi Debbie, Thank you for the review, glad to hear that the service received was excellent. Thanks Tracey
5/5
TrustpilotAmazing
Amazing, professional and caring service. Took care of everything quickly and decisvely. Cannot thank you enough.
Hello Kirsty, we're pleased to hear about the service you have received from us and thank you for taking the time to review. Many thanks, Chennelle
1/5
GoogleRing them to sort a claim and the woman on the phone was just snotty and didn't want to help at all basically got insurance but even thought not my fault I've got to sort it absolutely shocking avoid at all costsNegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotCourteous service provided.
Georgia O was courteous and helpful while I was finding out about my car insurance claim.
Hello Martin, this is lovely to hear! Thank you for the feedback, we really appreciate it. Best Wishes, Giorgia
5/5
TrustpilotMy experience dealing with Covea…
My experience dealing with Covea Insurance has been helpful and contructive. Recommended
Hello, we're glad to hear you were happy with the service provided! Many thanks for your review. Janet
5/5
TrustpilotVery Helpful
Very Helpful! Made me feel very comfortable with my 1st ever claim.
Hi Tracy, we're glad to hear you were happy with the service provided! Many thanks for your review. Janet
5/5
TrustpilotSuperlative customer service
Riz provided superlative customer service. A credit to Covea.
Hi Dan, Thanks for the fantastic review! Much appreciated. Tracey
5/5
TrustpilotVery helpful and efficient dealt with…
Very helpful and efficient dealt with my claim very quickly and was very helpful
Good afternoon Tracey, thank you for your feedback. I'm glad to hear you're happy with how your claim was dealt with. Best Wishes, Giorgia
5/5
TrustpilotSo helpful and reassuring
So helpful and reassuring I felt at ease and well informed
Hi Sapphira, thank you for leaving your review, I'm pleased that you are happy with our service. Many thanks, Diane
5/5
TrustpilotThe man I was talking to was very nice…
The man I was talking to was very nice at the time that I was very upset
Hello Mary, I'm sorry to hear you were upset but I'm glad that a member of our team was able to help you. Thank you for leaving a review. Kind Regards, Giorgia
5/5
TrustpilotExcellent service
Excellent service. No problem in recommending to friend!!!
Hi Chris, thank you for taking the time to leave your review. I am glad to hear that the service you received was to the high standard we aim to provide. Kind regards Will
5/5
TrustpilotSpoke to a lovely lady who assisted me…
Spoke to a lovely lady who assisted me with an accident, very helpful and understanding
Hi there, thank you very much for taking the time to leave a review. I'm really glad we could help you. Thanks, Stephanie
1/5
Trustpilotabsolute rubbish keep well away con…
absolute rubbish keep well away con merchants.they lie to you ! very poor service.keep well away
Hi Nick, we really appreciate your feedback and I'm sorry to hear that you're unhappy with the service you received from us. Please can you send your details, including policy/claim reference and contact information, to social@coveainsurance.co.uk so I can speak to the relevant team for you and investigate the cause for your complaint. Many thanks, Giorgia
5/5
TrustpilotVery pleasant and helpful staff dealt…
Very pleasant and helpful staff dealt with my issues with efficiency and speed. Extremely impressed with the set up.
Hi Mick, Thanks for taking the time to leave a review. We're so glad that the team were able to help you so speedily and efficiently. Thanks, Rachel
5/5
TrustpilotCall handler very proficient
Call handler very proficient. Subsequent actions to follow explained clearly.Claim proceeded without adverse incident or delay.Thank-you Covea.
Hello Philip, thank you for leaving your feedback on the service you received. I'm glad to hear you're happy with your experience. Kind Regards, Giorgia.
5/5
TrustpilotStraight to point & answered all my…
Straight to point & answered all my questions easily. Cheers Connor!
Hi Matt, we're glad to hear you were happy with the service provided! Many Thanks, Janet
2/5
GoogleWent here for an interview. The building is generic, parking is okay. My interviewer was 15 minutes late and after 4 weeks I still haven't received a phone call - obviously I didn't get the job which is fine, though you would expect some respect and human decency of a phone call.
5/5
TrustpilotMaking a claim
As someone making a claim against a driver they insured the service on the phone today was exemplary
Hi Mark, thank you for your feedback - we really appreciate it! Kind Regards, Giorgia.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
