Trusted Agent profile · Halifax
★★★★★
2,607 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,607 reviews on two platforms, including 627 Google reviews rated 3.9. See how it compares with other estate agents in Halifax.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotLucy was really helpful
Lucy was really helpful. Excellent service!
Hi Neil, thanks very much for leaving us a review. I'm really glad you were happy with the service Lucy provided you with. Many thanks, Stephanie
5/5
TrustpilotEasy to deal with
I’m a real person before anyone thinks I’m a bot and haven’t been paid to write this either. My insurance company uses covea to deal with my claim on home insurance. They were very efficient and kept me up to date on every step. Took about a month to get everything sorted without any problems.
Hi Kylie, on behalf of all of us at Covéa Insurance, thank you for your feedback and taking the time to review us. All the best, Chennelle
1/5
TrustpilotTerrible company never use them .
Terrible company never use them .Hard work all the way .was recommended them by Adrian flux. Still waiting for 6 months back payment from policy..this is just the latest. Had to borrow money to buy a replacement vehicle after non fault accident because it took so long to get sorted.. Make go to ombudsmen as soon as you can...
Hi Mr Attree, I'm sorry that you're not happy with the way your claim has been dealt with as this is not how we want our customers to feel. Please can you send your claim information to social@coveainsurance.co.uk and we will investigate this for you. Many thanks, Giorgia.
1/5
TrustpilotDon't waste your time or money
Useless and generally rude. They will work at all costs to protect themselves over the customer and will take months to do so, I've all found that they will say anything over the phone to make themselves look better but when you ask about it again they will deny it.Shaun in the Portal team is especially useless.
Hi Joe, thank you for bringing this to my attention. I'm sorry you're unhappy, please can you send your details, including policy number, to social@coveainsurance.co.uk so I can look into this for you. Many thanks, Giorgia
5/5
TrustpilotGeorgia was very helpful and very…
Georgia was very helpful and very professional
Hi Hannah, thank you for your review, we really appreciate you taking the time to do it. Kind Regards, Giorgia
1/5
TrustpilotMy shop was broken into over 6 weeks…
My shop was broken into over 6 weeks ago. This company have failed to pay invoices for 2 local tradesmen who turned up at 03.00 hours to secure the premises. My premises was left unrepaired and open to further break ins for weeks. Avoid this company at all costs as others have said. Surely they should be investigated ?
Hi Peter,I'm sorry to hear your shop was broken into, and also that our service hasn't lived up to expectations. I'd really like to take a look into what's happened with your claim, could you please email your details to social@coveainsurance.co.uk?Many thanks,Stephanie
5/5
GoogleI had a non fault accident recently. Mitchell Conroy handled my details, and he was very clear, concise and made us feel more relaxed for when sorting these things out. Very thorough and helpful throughout.
Hi Janet, I'm really pleased to hear that Mitchell provided great service! Thank you for leaving a review. Many thanks, Melissa
5/5
TrustpilotProfessional & friendly service…
We are very happy with the service we received from Patricia at Covea she could not have been more helpful and efficient. We were instantly put at ease and everything was covered and dealt with professionally. Excellent service from this Company.
Hi John, thank you for your review - we're pleased to hear you were happy with your experience with us. Many Thanks, Shaun.
2/5
TrustpilotVery bad treatment by the COVEA…
Very bad treatment by the COVEA insurance company. No response since weeks... Always had to wait at least 1h to come through and afterwards you get forward many times and of course there you also have to wait.The only positiv thing is Anya Hale! Very kind and with much patient. Tried to find the best solution for all.
Hello, I'm so sorry at how dissatisfied you are in your dealings with us as this is never how we want our customers to feel. Please can you send your full details, including claim number, to social@coveainsurance.co.uk and I will get a member of the team to investigate this ASAP. Best Wishes, Giorgia.
1/5
Trustpilot4 years on and still C**p service to customers
Had problems with this shower of s**t a few years ago and decided to pop on to trust pilot to see if they`d changed their ways. CLEARLY THEY HAV`NTSTEER CLEAR IS THE ONLY RECOMMENDATION I CAN GIVE - SERIOUSLY, WHEN YOU GET A PROBLEM, THEY WONT SOLVE IT OR WILL TRY WRIGGLE OUT OF IT
Hi Keith, I'm sorry that you weren't happy with your dealings with us before. If you feel you'd like to speak to us further please email social@coveainsurance.co.uk. Thanks, Giorgia
5/5
TrustpilotGood clear service
My claim was settled very quickly and the information required from me was clearly explained. The lady I dealt with was clear and knowledgeable.
Good Evening Chris. Thank you for taking the time to write us a review. I'm so glad to hear how happy you are with the service provided through your claims journey. Kind regards, Charlotte.
5/5
TrustpilotSo far everything is going really well…
So far everything is going really well and Covea customer service is very good and most helpful. They have selected very good repair garage with 5 star reviews, after one phone call they have paid for personal belongings and car seat straight away. I am positively surprised. Well done guys and thank you for your help with everything
Hi Slawomir, thank you for leaving us such a lovely review - we highly appreciate it! Many thanks, Giorgia.
5/5
TrustpilotHelpful
Josh was very helpful and understanding
Hi Mark, I'm glad Josh was able to help you, thank you very much for taking the time to leave us a review. Thanks, Stephanie
5/5
TrustpilotI cannot fault this conscientious Company
I cannot fault this Company. We had a serious flood in our kitchen that had developed over a six month period; the fault was a blocked drainage pipe that sent foul water into the concrete floor. Covea were most prompt to get the job started. The specialists they sent were most helpful and skilled. When asbestos was found under old floor tiling they were scrupulously safety conscious and set about solving the problem as efficiently as was possible. They did not question our quotes for new flooring and were helpful in recommending top quality suppliers/fitters. The job has lasted from late spring until now (December) during which time we had to install dehumidifiers for a couple of months; we were even repaid for the electricity we used for eliminating the damp. Covea were in touch regularly to ensure that good progress was made at each stage of this marathon. Full marks to a superb Insurance Company!
5/5
TrustpilotAnya was really helpful
Anya was really helpful and efficient in sorting my claim.
Thanks for your kind feedback Roger! We'll pass this on.
2/5
TrustpilotPoor, no appropriate bereavement protocol.
Disappointing. Phoned in to report death of a policyholder, bounced around multiple operators, none of whom were willing to deal. 15 mins on hold then cut off. No empathy, no ownership, no clue. And - guess what - no business now either.
Hi Jonathan. I am sorry to hear about the difficulties you've been experiencing. If you would like us to contact you to discuss this further, please either email customer.relations@coveainsurance.co.uk with a contact number, or you can call us on 01422 286406 and we would be happy to look into this for you. Kindest regards Melissa
1/5
TrustpilotDisgusting company
Disgusting company, don't insure with them you simply not covered for anything. I blame UK government for allowing such company's to exist. Just a theft of your money.
Good afternoon. I am sorry to hear that you are not happy with our service. Please email your address and claim details to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Diane.
1/5
TrustpilotArrogant young man
Arrogant young man, I'm 80 yr old isolating because of covid19, car not left garage since 15 March and itll be after 6/8 weeks I suspect, but was told . * I suggest you read your policy * wont use them again , seems Admiral and Diamond and few more are doing it automatically .
Hello Agnes, I'm sorry you're unhappy with the service you received from us as this is never how we want our customers to feel. Please can you email your details, including policy/claim reference number, to social@coveainsurance.co.uk so I can look into this for you? Many thanks, Giorgia
5/5
TrustpilotGREAT Customer Service!
GREAT Customer Service!I was very happy with the customer service provided by the insurance company. My claim was handled in a clear, precise and professional manner. The personel was able to explain my options and situation with regards to where I stand and what to expect throughout the procedure.A true example of excellent customer service.Personel: Chloe.
Thank you for leaving such a lovely review, we're so glad that Chloe was able to help and I'll be sure to pass this feedback on to her. For GDPR purposes please can I request that remove Chloe's surname from your review. Kind Regards, Rachel
1/5
TrustpilotNo help whatsoever
Called to try and get help making a claim, was told they couldn’t help in anyway and hung up on. No additional support or communication. Absolutely horrific customer service.
Good afternoon. We are sorry that you are unhappy with your experience when contacting us. Can you please provide your claim/policy details to customer.relations@coveainsurance.co.uk, as we would really like to look into this for you. Kind regards, Diane.
5/5
TrustpilotExcellent communication
Excellent communication from Chris Parker from day one. Really polite with clear instructions of what he needed and what steps would be taken. Kept me informed and was efficient and knowledgeable. Really appreciated.
Hi Stephen, thank you for this feedback for Chris, I'm glad to hear that you are happy with our service! Kind regards, Melissa
4/5
TrustpilotEscape of water claim
I was pleasantly pleased with the overall way the company handled my claim from beginning to finish having been kept informed throughout the process.They gave me options which allowed me to get the repair done within a reasonable time frame.
Hi Michael, it's great to hear you're happy with the service you've received. Thank you for taking the time to let us know - we'll be sure to pass this onto the team. Many thanks, Shaun.
5/5
TrustpilotDomestic fire
Our claim following a fire began two weeks ago. Covéa have been extremely helpful and efficient.
Good morning Fiona. We are so pleased to hear you are happy with the progress of your claim. Do not hesitate to contact your claims handler if you need any assistance or advice. Best wishes, Alexandra.
5/5
GoogleConor handled my claim in a very professional manner and also helped me with the forms as I am in my late 70’s. I thank him and would recommend him to any potential customers
Hi Colin, thank you for your feedback. I’m pleased Conner was able to help and provided you with the great service we aim to provide. Thanks Riz
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