Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotRiz improved the quality of my day…
Riz improved the quality of my day immeasurably with his friendliness, gentle humour, and “can do” attitude. He explained everything beautifully and talked me though the process, happy to answer questions at any point.
Good afternoon. I am so pleased to hear that you are happy with the service provided by Riz. Thank you so much for taking the time to leave us a review. Kindest regards, Diane.
1/5
TrustpilotThis cowboy operation are dealing with…
This cowboy operation are dealing with a claim for a watch which was insured for £4500. they called me and offered me a a settlement almost £2000 less than this or a replacement of a completely different watch. unacceptable practice. i have raised several complaints and they keep trying to fob me off. i will drop this until my claim is dealt with correctly.
Hi there, I'm really sorry you're not happy with the settlement offered. Please could you email your claim information (inc reference number) to us at social@coveainsurance.co.uk as we'd like to look into this for you. Many thanks, Stephanie.
1/5
TrustpilotAppalling
If you get hit by a 3rd party pray they are not insured with a company underwritten by Covea! They refuse to answer phone calls or reply to emails from my insurance company or the hire car company providing a courtesy car. They have so far delayed the process 2 months and still at it!!
Hi Tom, I'm sorry to hear this. So I can ask the relevant team to review this urgently, please could you send your full name, vehicle registration and claim reference if you have this, to customer.relations@coveainsurance.co.uk. Many thanks, Melissa
5/5
TrustpilotConnor was wonderful
Connor was wonderful. So helpful and a pleasure to speak to.
Good afternoon Kathy, I'm happy that you enjoyed speaking to Connor. Thank you for taking the time to leave a review. Best Wishes, Giorgia
5/5
TrustpilotVery supportive
Chloe was very calm, patient and supportive and explained the process well
Good Afternoon Sharron, thank you for your review and feedback on the service you received from Chloe - we really appreciate it. Best Wishes, Giorgia
1/5
TrustpilotAwful company
Awful company. Agreed in writing to pay for roof repairs and when submitted the invoice to them, they changed their minds and would not pay. Avoid at all costs. Nasty. Cheap and dreadful people. Lots of deflection tactics. Offering to 'help' but over 50 emails and six months of inaction. Reply below is typical. Just for publicity. Awful and Avoid.
Hi Dean, I can understand your frustrations and I'd really like to look into this for you. Our review pages are monitored by the Marketing team and we don't have access to customer claim details, so to see if I can help I require more information from you please (policy/claim reference, email address etc) to be sent to social@coveainsurance.co.uk so that I can speak to the relevant team who have been dealing with your claim. Best Wishes, Giorgia
1/5
TrustpilotHave attempted to call covea insurance…
Have attempted to call covea insurance as a result of the company leaving a claim open for 7 months following settlement. This error has led to difficulty in obtaining a new insurance policy. No one answers the phone
Good afternoon Matthew, we are sorry to hear you are dissatisfied with your claims journey. Please could you email customer.relations@coveainsurance.co.uk with your details so we can look into the matter for you. Many thanks, Kieran.
5/5
TrustpilotWhen I took out my car insurance with …
When I took out my car insurance with Halifax I didn’t realise Covea was my actual insurer until I had an accident and had to make a claim! I have never heard of them so I looked online for reviews and was I in shock!! But I must really say that they were very quick, professional and helpful. Thank you Covea. I was very happy.
Hi Cris,Thank you for taking the time to leave a review, we're glad you were happy with our service!Many thanks,Stephanie
5/5
TrustpilotFantastic service
Fantastic service, thankyou to all Staff, my car was written off by a 'delightful driver'who failed to stop, needless to say causing me great anguish but Covea were amazing and sorted everything for me, just still enraged that they have incurred significant loss which should have been incurred by the other drivers' insurance! Thankyou Covea!
Hi Carol, I'm sorry to hear of the incident but it's great that you are happy with the service we provided. Thank you for taking the time to review! Many thanks, Melissa
5/5
TrustpilotThanks to Alice at Covea customer service.
This morning I had cause to contact covea insurance customer service.I spoke to a lovely lady called Alice she was massively helpful patient professional and exuded enthusiasm and personality. She truly went the extra mile .I felt by the end of the call I had made a friend. Thanks again for your help and input Geoff Russell.
Hi Mr Russell, Thank you for your kind comments, I will make sure they are relayed back to the Alice. It's great to hear you have had such a good experience. Many Thanks, Declan.
1/5
Trustpilotthis is the worst company to deal with…
this is the worst company to deal with took insurance out with RAC and needed to make a no fault claim 6 months later still nothing try contacting promise will get back nothing AVOID this company do not be fooled by cheap insurance rubbish i would give this minus points if i could they should be closed down for for false trading STAY AWAY
Hi Kevin, Thanks for leaving your review. I'm sorry to hear that you've not been happy with the service you've received. I'd like to investigate your complaint, so can I ask you to please email us at social@coveainsurance.co.uk with your claim reference number? Once we have this number I'll be able to pick up your case with the appropriate team. Kind regards, Rob
5/5
TrustpilotExtremely helpful and informative
I rang today to register a claim and Emily was incredibly helpful and informative
Hi Amy, thanks for leaving your feedback. I'm glad to hear Emily was able to help you register your claim. Many thanks, Giorgia.
1/5
GoogleMy experience with Covea, as a person who suffers with mental health, was soul destroying. I had to make a claim, for my computer, it was collected and sent to SBS for the insurance company which was all good until in there validation process they found out I had 3 previous claims with a different insurer going back to 2018 so they sent an email to my broker saying my policy could continue but I couldn't make any further claims, they probably didn't want me to see it. The cherry on top was the electrical company that was assessing my computer reported my computer wasn't damaged by dropping, which it was, but from nicotine, cigarette smoke and water. Bullshit. Obviously I made a complaint but I has to replace the computer but after a month, because of the complaint, they withdrew the statement and settled the claim but I'm our of pocket £500. Awful company, who ever you speak to they make you feel like you've killed there first born and sacrifice them to Satan for Riches, wealth and fame. I am dredging having to make another claim or to have anymore interaction with them. Made me feel like killing myself for real. For weeks.
5/5
TrustpilotMy car was due to be written off…
My car was due to be written off because of bad damages however during hard times this was not the best option for me and the team at Covea did all they could to save my vehicle and get me back to work! I was over whelmed with the level of support and service I received 👍
Hello Dale, thank you for your feedback. I'm sorry to hear your car was badly damaged but I'm glad that the team were able to help you in your time of need. Kind Regards, Giorgia
5/5
TrustpilotPerfect response
Bethany was polite, efficient & understanding. Lovely communication. Thank you
Good afternoon Nichola, thank you for your feedback and lovely words about Bethany - it's great to hear. Best Wishes, Giorgia
5/5
TrustpilotPatricia was very polite
Patricia was very polite, efficient and helpful.Communication has been fast and excellent with clear explanation
Good Morning James, thank you for your review and your lovely words about Patricia. I'll be sure to let her know of your kind words. Many thanks, Giorgia.
1/5
GooglePoor customer service
Good morning Nikki. Thank you for leaving feedback. I am sorry you were dissatisfied with the customer service you received. If you would like me to look into this further for you, please email the customer relations team at customer.relations@coveainsurance.co.uk or call 01422 286406. Please provide your name, address and claim or policy reference so we can locate your details. Best wishes, Alexandra
5/5
TrustpilotLucy was really helpful and gave lots…
Lucy was really helpful and gave lots of helpful information.
Thanks for taking the time to leave us a review! Best Wishes, Giorgia
5/5
TrustpilotBilly from covea
Billy helped me to get a hire vehicle , after 8 days of empty promises from Lloyds. LV had admitted liability, Loydds never return calls misled me and left me unable to go to work.After talking to Billy on 1/5 from Covea I had a hire van within a few hours, cannot thank him enough 👍
Hi Paul, sorry to hear things haven't gone as smooth as they should have done for you. Thank you for letting us know how helpful Billy has been, I will pass your feedback on to him. Many Thanks, Declan.
1/5
TrustpilotWon’t pay out. AVOID
Recently put in a claim for a window on my shop front. It has been smashed while my shop was shut and looks to have been done by a vehicle or large object. Covea won’t pay out. What’s the point of insurance. Will not use this company again and advise not to use this company. Waste of time.
Hi Christine, I'm really sorry you're not happy with the decision on your claim. If you would like to discuss this further please do email your details to social@coveainsurance.co.uk. Many thanks, Stephanie
5/5
GoogleThe people I dealt with at Covea Insurance were friendly and helpful. The process was hassle free and the work was completed by their recommended contractor in a timely and competent fashion.
Hi Ronald, thank you for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Many thanks, Shaun.
2/5
GoogleWe’ll managed call but We are still waiting for your photographer to get in touch - more photos needed apparently, although I had uploaded them already.
Hello Genny, thank you for highlighting the issue. Please could you email customer.relations@coveainsurance.co.uk with your claim details so we can look into the matter for you. Many thanks, Kieran
5/5
TrustpilotFollowing the drastic fire at Luton…
Following the drastic fire at Luton Airport, I received really excellent communications, everything explained, no hassle, and settlement money in my account in 10 days. By any reckoning, very well done. Thank you all.
Good afternoon. Thank you for your review. Its good to hear how happy you are with the service that we provided. Kind regards, Diane.
5/5
TrustpilotGreat service so far
I spoke with Riz, who dealt with everything for me on a claim where I'm the non-fault party. Riz advised me on the risks of the accident management company I had inadvertently dealt with, to enable me to make an informed decision. So far everything has been dealt well, making the whole thing much easier to handle, a huge help.
Hello Mark, thank you for leaving your feedback. I'm glad to hear you're happy with the service that Riz has provided. Best Wishes, Giorgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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