Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNever again!
Never, EVER again. Our case has now been handed to our solicitor and the Ombudsman. We advise you to do the same. There are only so many stories any normal human being can put up with, and this insurance company has gone too far. We advise anyone with a pending case to do the same. We should have checked the ratings beforehand. One lives and learns.
New · 12 November 2019
Agent replied · 16 June 2024
I'm sorry to hear that you're unhappy with your experience with us. Please could you send the details to social@coveainsurance.co.uk so that we can investigate. Kind Regards, Rachel
★★★★★ 1/5
GoogleBeen on the phone for over an hour and still have spoken to anyone! Trying to report a non fault accident! I have emailed.... stranded by the road side. Very poor!
Phil · 16 April 2024
Agent replied · 16 June 2024
Dear Mr Dickens. We are very sorry to hear that you are having difficulties contacting us. If you can please email your details and contact number to customer.relations@coveainsurance.co.uk and we will arrange for a call back to be made. Kindest regards, Diane.
★★★★★ 5/5
TrustpilotBethany was very helpful nothing too…
Bethany was very helpful nothing too much trouble lovely customer service
Rebecca · 9 September 2021
Agent replied · 16 June 2024
Hi Rebecca, it's great to hear that you are happy with Bethany's service! Thank you for taking the time to leave your review. Many thanks, Melissa
★★★★★ 5/5
TrustpilotWasn't expecting this from an Insurance…
Wasn't expecting this from an Insurance Company following damage to my car! Anya Hale, Motor Claims Specialist from Covea Insurance was positve, helpful, spoke clearly and explained in detail everything that would happen. Then contacted my preferred repairer as the car was needed to be repaired quickly, got the process going and underway on the same day. Excellent sevice, thank you.
Robert · 15 April 2021
Agent replied · 16 June 2024
Hi, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm glad to hear you were happy with the service Anya provided, I will make sure that she see's your review. Many thanks, Koelby
★★★★★ 4/5
TrustpilotReally helpful and welcoming
Really helpful and always welcoming and friendly. Riz was such a help and really appreciate everything done for me.
Libby · 16 April 2019
Agent replied · 16 June 2024
Hi Libby, thanks for taking the time to leave us a review we really appreciate it. I'll be sure to pass on your kinds words to Riz. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotQuick, easy resolution
Quick, easy to deal with. Riz was a great help. Everything I needed was dealt with promptly. Thanks.
Jonathan · 20 September 2019
Agent replied · 16 June 2024
Hi Jonathan, thank you for the feedback about the service you received and for your kind words about Riz. Best Wishes, Giorgia.
★★★★★ 1/5
GoogleIt annoys me I have to leave one star because they deserve 0!
This insurance company is a CON! Will do literally anything to knock your claim down and you end up loosing thousands I nearly lost everything including my job.
If this review stops 1 person from using this company and going through the worst experience of there life I'm happy with that!!
Luke · 17 June 2020
Agent replied · 16 June 2024
Hi Luke, I'm so sorry for how upset your dealings with us have made you as this is never how we want our customers to feel. Can you please send your full details, including policy number, to social@coveainsurance.co.uk so I can investigate this for you? Many thanks, Giorgia
★★★★★ 5/5
TrustpilotCovea dealt with what was a stressful…
Covea dealt with what was a stressful experience for myself really well and swiftly which gave me every reason to insure with them again as soon as I replace the damaged vehicle with another one, trustworthy company with helpful staff
Martin · 21 September 2023
Agent replied · 16 June 2024
Hi Martin, I'm really pleased to hear that you are happy with our service. Thank you for taking the time to leave a review. Kind regards, Melissa
★★★★★ 5/5
TrustpilotRed is the BEST!
Red was fantastic and very efficient and helpful. Great asset to your company.
Ayub · 18 March 2021
Agent replied · 16 June 2024
Hello Ayub, this is great to hear thank you for taking the time to leave us a review. Kind Regards, Giorgia
★★★★★ 5/5
TrustpilotVery understanding
Very understanding, and prompt in paying my claim following flood. Excellent loss adjuster, and all through the process I was never questioned about any aspect of my claim - all estmates were instantly accepted and paid.
Deborah · 23 May 2025
★★★★★ 5/5
TrustpilotBrilliant Service with excellent empathetic staff and a personal service…
It was such a personal and empathetic service from each person you spoke to with a straightforward claims procedure.Sharon my claims advisor was brilliant and can’t thank them enough for such a brilliant service at a difficult time.
Colin · 3 November 2023
Agent replied · 16 June 2024
Good morning. I'm really pleased to hear that you are happy with the service Sharon provided. Thank you for taking the time to leave a review. Kind regards, Diane.
★★★★★ 5/5
TrustpilotTelephone answered promptly
Telephone answered after very few rings - promptly. Adil immediately gave his name - politely, clearly and was able to identify the problem. Patiently waited until driving license and other details were collated. The whole process completed efficiently and stress free. Thank you
Robert · 24 June 2023
Agent replied · 16 June 2024
Good morning Robert, cheers for your review. We are glad to hear Adil has been so efficient. We will make sure to pass this on to his team. Many thanks, Kieran.
★★★★★ 5/5
TrustpilotLucy was very professional and helpful
Lucy was very professional and helpful. Made claiming really easy
Lynne · 6 October 2021
Agent replied · 16 June 2024
Hi there, I'm so pleased to hear that you were happy with the service Lucy provided, thank you so much for your review. Many thanks, Diane
★★★★★ 1/5
TrustpilotCovea insurance provided for John…
Covea insurance provided for John Lewis. If i could give them less than one star I would. Communication extremely poor and they took over a month to deal with the first part of my insurance claim. Total disregard for their customers - they simply don't care about you.
Rachel · 11 January 2023
Agent replied · 16 June 2024
Good Morning Rachel, I'm sorry you feel dissatisfied with the service you received on this occasion. I understand our Customer Relations Team have already discussed the matter with you. If this is incorrect please email your concerns to customer.relations@car.johnlewisfinance.com or call 01422 339719. Many thanks, Shaun.
★★★★★ 4/5
TrustpilotCovea insurance (Katie Eyles claim…
Covea insurance (Katie Eyles claim handler) provided an excellent service after a client of theirs ran into my car. They contacted me directly and arranged the repairs to my car, collected my car and returned it, and a hire car for the period my car was off the road. The service they provided was very good and and the whole process went without a hitch.
BH · 11 December 2019
Agent replied · 16 June 2024
Hello, thank you for taking the time to leave a review. I'm glad to hear Katie was able to help you and will be sure to let her know of your kind words. For GDPR purposes please can I request that you remove Katie's surname from your review. Thank you, Giorgia
★★★★★ 5/5
TrustpilotHandled our motor claim extremely…
Handled our motor claim extremely efficiently. No hassle and their staff were helpful, friendly, patient and got everything from retrieving the car from floodwater to its final removal without any problems and very little effort from me. Brilliant.
Marianne · 30 October 2023
Agent replied · 16 June 2024
Good morning. I'm really pleased to hear that you are happy with the service provided. Thank you for taking the time to leave a review. Kind regards, Diane.
★★★★★ 1/5
TrustpilotAlthough their telephone operators are…
Although their telephone operators are more pleasant than those of their sister company (the post office) they are equally just as useless. They continue to take payment for policies way after they’ve ended with a whole array of various reasons as to why they’re able to do this.
Ricky · 4 January 2023
Agent replied · 16 June 2024
Hi Ricky, we're sorry to hear you are unsatisfied with our service. So we can provide more information, and for your privacy, please could you email us at Customer.Relations@coveainsurance.co.uk with your concerns? Or alternatively call our Customer Relations Team on 01422 286406. Many thanks, Shaun.
★★★★★ 5/5
TrustpilotHelpful , professional service
Demi was very helpful and professional. Excellent service over the phone.
Mr · 8 July 2021
Agent replied · 16 June 2024
Hello Mr Williams, thank you so much for taking the time to leave your kind comments. Its great to hear you are happy with the service that Demi provided to you . Many thanks, Diane.
★★★★★ 5/5
TrustpilotGreat service
Great service, both Brit and Patricia were most helpful and took the pain out of the claim
John · 29 October 2019
Agent replied · 16 June 2024
Good Morning John, thank you for taking the time to leave us a review about the service you received. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotLong wait to get through but once I was…
Long wait to get through but once I was Chloe was great
Debbie · 9 April 2021
Agent replied · 16 June 2024
Hi Debbie, I'm sorry about your initial wait but I'm really glad Chloe was able to help you and that you were happy with the service you received. Many thanks, Stephanie
★★★★★ 1/5
TrustpilotDissopointing
So very disopointed I have been on hold for nearly 2hrs,2hrs,of you are 2mins of been answered then they hung up, need to speak to them ASAP would hate to think I needed them in an emergency, very unprofessional, 2hrs is a long time to be on hold
Gail · 23 December 2022
Agent replied · 16 June 2024
Hi Gail, thank you for your feedback about our wait times. We are always looking to improve, and will pass this feedback onto the relevant teams. Many thanks, Shaun.
★★★★★ 5/5
TrustpilotSorting payment out
The service I received was outstanding i have been trying to sort out payment from October last year and now i have got a staff who has finally managed to sort it all out and go through and explain everything to me and was really really helpful and very polite and gave me all the right information and contact numbers
Mr · 2 April 2021
Agent replied · 16 June 2024
Hello Mr Skinner, I'm really happy to hear you've managed to sort out the payment. Thank you for taking the time to leave us a review. Kind Regards, Giorgia
★★★★★ 5/5
TrustpilotMy claim was handled professionally
My claim was handled professionally. Not so happy with Steer group when needing courtesy car especially the guy who hung up on me. However my other dealings were quite the opposite. Thank you Covea
Kim · 18 January 2024
Agent replied · 16 June 2024
Good morning Kim. Thank you for taking the time to write a review. I’m pleased to hear that you are happy with the service provided. Kind regards, Victoria.
★★★★★ 1/5
TrustpilotThe WORST
The WORST. Took 3 weeks to collect my car, didn't give me a courtesy car and left me without anyway to get three kids and two adults to the airport. They waited until the day before travelling to confirm there was nothing they could do. DO NOT WASTE YOUR HARD EARNED MONIES
G · 15 July 2022
Agent replied · 16 June 2024
Hi Mr May, our Customer Relations Team are currently investigating your concerns and they will be in contact with you to discuss your claim. Thanks Will
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
