Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
GoogleIt would not be possible to praise Tegan more highly. She has been exemplary in dealing with our case and producing an excellent outcome in less than 24 hours after waiting over 2 months for any help from Enterprise. She has been a credit to the company.
Hi Tony, thank you for taking your time to leave a review. We are glad Tegan has been able to assist during your claim and will make sure this is fed back to her team. Kind regards, Kieran.
5/5
TrustpilotInsurance claim
Quick, easy and very clearly explained. Sophie is a credit to your company, a helpful and personable handler.👍
Hi Tim, thank you for taking the time to leave us a review, I'm really glad Sophie was able to help you. Thanks, Stephanie
5/5
TrustpilotI had covea help me when one of there…
I had covea help me when one of there drivers hit my vehicle and dealt with everything for me so i didn't have to make a claim via my insurer. The gentleman who advised and helped me from start to finish was Riz and what a legend he is. I'm very happy with how he helped and made things so easy for me.
Hi Mr Warner. Thank you so much for your kind words and taking the time to leave a review for us! I am so pleased to hear you are happy with the service provided by Riz I will make sure they see your review. Many thanks, Diane.
1/5
TrustpilotPOOR SERVICE AVOID
I have an employment cover with this company that has been sold to me by best insurance, I have been waiting since the 14 of April to hear from them?after 16 e-mails and hours of holding on the phone. Please avoid this insurance company their response is none existant and the Service is diabolical, I am still waiting hopefully next year they may respond to my e-mails....
Hi Jamal, I'm very sorry to hear you're not happy with the service that's been provided. Please can you email your full details, including policy/claim reference number and contact information, to social@coveainsurance.co.uk so I can speak to the relevant team for you about your claim. Thanks, Giorgia
5/5
TrustpilotMy experience with the Covea Company
My experience with the Covea Company, albeit brief, was exceptional. Kath Van Eda could not have been more informed, helpful and accommodating, with processing my case. She definitely put my mind at ease, right away. It has been a pleasure, to have Covea dealing with my insurance claim.Kind RegardsMartin Wiltshire
Hello Martin, thank you for your kind words. We are glad Kath was able to provide such a professional service. I will make sure this is fed back to her. Many thanks, Kieran.
5/5
TrustpilotRebecca was very helpful
Rebecca was very helpful, explained everything thoroughly and was quick and efficient at resolving my claim
Good morning, thank you for your feedback on Rebecca. I'm really glad that she was able to help resolve your claim quickly and efficiently. Best Wishes, Giorgia
5/5
TrustpilotGood customer service
Good customer service. Rizwan was very nice and helpful. Highly recommended
Hi Ella, Thank you for the five star review for Rizwan. Very much appreciated. Tracey
5/5
TrustpilotExcellent service
Excellent service Listened to everything, quick & easy to make aclaim all sorted within 1 phone call Organised the repair shop Courtesy car sortedClaim sorted everything in 1 phone call 😀Took the hassle out of a very upsetting timeSundas the agent I spoke to was fantastic really listened & understood my concerns & explained the procedure.SUNDAS Made a very stressful situation a very easy processWell done & Thank you
Hi Lisa, I'm really glad to hear how happy you are with the service you received. Thank you for taking the time to leave us a review, we really appreciate it. Best Wishes, Giorgia.
5/5
TrustpilotThe agent/.staff was supportive to my…
The agent/.staff was supportive to my complaint and reassured me through the process. Information was.handled professionally.
Hello Zainab, thank you for your feedback. I'm glad we were able to help reassure you through the process. Best Wishes, Giorgia
5/5
TrustpilotBethany was brilliant very informative…
Bethany was brilliant very informative and a pleasure to speak to you have a star thereThanks
Hi Sam, thank you for taking the time to write this. We take pride in our staff, so it's lovely to hear that Bethany is presenting us in such a good way. Take care, Chennelle
1/5
TrustpilotBeen trying to contact for over two…
Been trying to contact for over two months all I get is music and a (sorry for the delay an adviser will be with you shortly ) very very bad in total over 15 hours on the phone and no answer
Good afternoon. I am really sorry to hear of the experience that you have had when trying to contact us. Please can you email your claim/policy details, your contact number along with the number that you are calling to customer.relations@coveainsurance.co.uk, and we will look into this for you. Kind regards, Diane.
5/5
GoogleFirst time I dealt with Covea it was Laura that dealt with my claim and she was so helpful and put my mind at rest. When I called the second time it was Sophie I spoke too. Again she was very helpful. Thanks. Mr R Russell.
Hi, thank you for taking the time to leave feedback. I’m pleased Sophie was able to help and provided the high level of service we aim to provide. Thanks Riz
5/5
GoogleI had to make a claim this morning and spoke to Covea insurance, who I have to say that the claims handler was excellent. He explained everything in fine detail, and answered all my questions and concerns in a very polite helpful way. Excellent customer service
Hi Carol, thank you for taking the time to leave your review. I am pleased to hear that we were able to help you with the queries you had. Many thanks, Will
5/5
TrustpilotExemplary claims handling
We made an accidental damage claim for replacement carpet and were dealt with by Kath Van Eda. In light of the tragic circumstances leading to the claim, Kath dealt us is an exemplary way being friendly, professional and efficient with empathy through this difficult time. She made the claims process very easy, especially for a customer who was / still is vulnerable, thank you.
Hello David, it's so lovely to hear that your claims process was a positive experience. We're sorry to hear that you were involved in negative circumstances. We truly hope you are okay and it's really great to hear that we have been able to support you in a difficult time. Take care and stay safe, Chennelle
1/5
TrustpilotDo not use Covea....all they seem to be…
Do not use Covea....all they seem to be doing is anything to delay the Claim! Apparently I have to wait for a telephone interview to progress my claim.Now they want the v5 logbook...car keys...proof of mot. Sent by recorded delivery...wondering what they are going to do to stall next.Also the lady who replies on this website representing Covea has done nothing as of yet...despite promising intervention ASAP.Please avoid Covea
Hi Clayton, please be assured that I have been repeatedly following up on your behalf but ultimately it is now with the correct team who will investigate and take action on the next stages of your claim. Regards, Giorgia.
5/5
GoogleMy mum rang up to make a claim on her insurance had a gentleman called Mitchell conroy what a lovely and helpful person that's why I gave 5 star's he's brilliant 👏. …
Hi Marcus, thank you for your review. We are glad Mitchell was able to assist your mum during her claim. We will pass the message on. Kind regards, Kieran.
4/5
TrustpilotGood Customer Service
The company received the necessary paperwork and within about 12 hours, we had a phone call from their representative Kath, who was very helpful and informed me that our claim had been successful and our payment was being processed.
Good Afternoon Sandra, thank you for taking the time to write a review. I'm so glad to hear we provided you with a smooth claims journey and how happy you are with the service provided by our Claims Team. Kind regards, Charlotte.
5/5
TrustpilotLost a hearing aid whilst travelling…
Lost a hearing aid whilst travelling Annoying! through the broker the claim was fully and speedily settled An exemplary service.
Dear George. Thank you for taking the time to leave feedback. I am sorry your holiday was affected by the loss of the hearing aid but delighted it was sorted so quickly. If you need help with anything else, please do not hesitate to contact the claims team. Best wishes, Alexandra.
5/5
TrustpilotBethany has been kind and efficient.
Bethany has been kind and efficient.Many thanks to her.
Hi. Thank you for the positive feedback for Bethany. Regards Tracey
5/5
TrustpilotMany thanks to Rizwan for prompt and…
Many thanks to Rizwan for prompt and very helpful customer service in processing 3rd party claim.
Thank you for taking the time to leave us a review, Fred. We really appreciate it. Best Wishes, Giorgia
5/5
TrustpilotVery helpful service
Was reporting an accident, George was very helpful and understanding. Made the process smooth and easy
Hi Margaret, thanks ever so much for leaving us a review, I'm really glad that you were happy with the service you received from George. Many thanks, Stephanie
5/5
TrustpilotKath Von Eda could not have been more…
Kath Von Eda could not have been more helpful. She was understanding as this was the first insurance claim I have ever made. She talked me through the process clearly and it could not have been a more stress less experience.
Good afternoon, Mary. Thank you for your review. Its good to hear how happy you are with the service that Kath provided. I will be sure to share your review with them. Kind regards, Diane.
5/5
TrustpilotMy car was damaged by Covea's client
My car was damaged by Covea's client, who admitted liability. Anya called me and carefully explained how they would resolve the damage and provide me with a suitable car whilst mine was at the accident repairers. This was done in a particularly pleasant and friendly manner and gave me complete confidence that my car would be professionally repaired and back on the road as quickly as possible.Impressive service.
Hello, thank you for leaving your feedback about the call you had with Anya - I'm so glad to hear she was able to help you with getting your car sorted. Thanks for also leaving us a review, we really do appreciate it. Kind Regards, Giorgia.
1/5
TrustpilotWaste of time
Still waiting for Covea to even bother replying to my complaint about mortgage and sickness insurance, I've complained a few times, back to work now, so much for 30days back to 1st day on policy, I was off due to Codid19 like everyone else for 10 weeks, I still had to pay my mortgage, and they need to wake up, and con men comes to mind
Hi Martin, I'm sorry for my delay in responding to your Trustpilot reviews and that you're not happy with service or the way your claim has been handled. Please can you email your details (policy/claim reference and contact information) to social@coveainsurance.co.uk so I can follow up with the relevant team regarding your complaint, Many thanks, Giorgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
