Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

One of the worst insurance companies I…

One of the worst insurance companies I have ever dealt with always trying to do the customer’s over I would rather drive with no insurance then use them Advise stay far away from this company

Peter · 21 May 2024

★★★★★ 5/5

Trustpilot

5* service

Lucy was very helpful and sorted my claim out.She made me feel at ease.Very friendly and extremely helpful.

Tracey · 16 June 2021

★★★★★ 5/5

Trustpilot

Call handler Alice was very helpful and…

Call handler Alice was very helpful and gave good clear details regarding the call. Very professional and helpful .Thank you

Julie · 4 January 2021

★★★★★ 5/5

Trustpilot

Bethany was brilliant very professional…

Bethany was brilliant very professional and thorough explains each step of the claim process to me, definitely 5 stars ⭐️

Mark · 18 December 2020

★★★★★ 1/5

Trustpilot

truly a dispicable company been trying…

truly a dispicable company been trying to get them to answer the phone since 4.15 no reply what a joke company They registered a claim that was not existing now stuck with no insurance for the weekendYou answer trust pilot quicker than you answer the phone been on hold for 18 minutes still no reply what a jokeNow been on hold for 27 minutes do not use this company

Peter · 1 September 2020

★★★★★ 5/5

Trustpilot

Brandon was very helpful in dealing…

Brandon was very helpful in dealing with my claim and explained everything in detail. I was very pleased with the service I was offered.

Mr · 23 July 2019

★★★★★ 1/5

Google

Scam company. I have cancelled my direct debit several time but money still keeps leaving my account. It is impossible to be sent to the correct department

David · 27 October 2025

★★★★★ 1/5

Trustpilot

Rubbish rubbish rubbish rubbish rubbish…

Rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish rubbish insurance company Also known as PROVIDENT insurance Nobody knows what they are doingAND a company full of liesOnly a fool would insure there car with this insurance company Please read all reviews before parting with your moneyFrom April 16 2019 to June 10 2019 and the car is still not sortedNeed I say moreBUYER BEWARE

Gary · 11 June 2019

★★★★★ 5/5

Trustpilot

Covea

Had one of their drivers do a hit and run on me and they sorted everything out for me with no hassle or any attempts of shifting blame etc like what you get with most insurance companies Girl on the phone (Molly) was really helpful with arranging for my car to be fixed and making sure I had a hire car etc set up ready so that I wasn't without a car

C · 4 June 2019

★★★★★ 1/5

Google

Rang from 3.15pm until 5.05pm ,rang 6 different numbers and was also transferred directly to covea and was on hold the whole time ,never got to speak to one advisor. Very stressful ,I am absolutely disgusted.

Barbara · 16 April 2024

★★★★★ 4/5

Trustpilot

Sophie was very helpful and efficient

Sophie was very helpful and efficient. Made a stressful situation a relaxed experience when you're trying to recall details of the incident

Lettie · 11 March 2020

★★★★★ 5/5

Trustpilot

I was involved in an accident with a Covea insured driver

I was involved in an accident with a Covea insured driver. I received a text early next day to contact them.The person who I spoke to was extremely professional in his job. Full responsibility had been excepted, details of what would follow was explained very clearly. A hire car was ordered straight away and a text from the engineer to come to see me received same day. Very impressed.

Paul · 3 July 2020

★★★★★ 1/5

Trustpilot

They do not answer their phones and their site is rubish too

I have tried and tried and tried to get through to COVEA's car insurance division. I am a Sainsbury's car insurance customer. They are APPALLING! They never answer the phone and further, when you call them on a Saturday during their Saturday stated office hours, all lines revert to "our offices are now closed"."Appalling" does not begin to cover it. I wish there was a minus star rating.

Ev · 21 September 2020

★★★★★ 1/5

Google

Waited in a queue for 30mins with no answer.... absolutely diabolical service

Glasgow · 16 April 2025

★★★★★ 5/5

Trustpilot

Ringing up for advice after car got hit…

Ringing up for advice after car got hit and shunted into another car whilst parked at home ,problematic trying to drive car ,as visual damage not too bad ,apart from wheels in a strange position ,not sure of procedure spoke to a call handler ,with so much knowledge ,caring, excellent patience so clear and explaining everything ,so impressed with Chloe ,an assett to any company

Jane · 24 May 2021

★★★★★ 1/5

Trustpilot

I am currently awaiting my monies after…

I am currently awaiting my monies after I have had an accident. 3rd party keeps chasing for the money that their driver has already admitted liability for. Will be a court case on their hands if there are anymore delays!!updated:: YOU DONT REPLY AWFUL COMPANY!!!!

Consumer · 13 September 2023

★★★★★ 5/5

Trustpilot

Riz was extremely friendly and helpful

Riz was extremely friendly and helpful. Excellent service.

Jon · 22 September 2022

★★★★★ 5/5

Trustpilot

Brandon McGibbon

I received a faultless service from Brandon McGibbon. He was kind, helpful and very knowledgeable. Thank you Brandon, Covea's superstar!

Alisha · 21 August 2020

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, highly recommend, the call handler Elaine was very efficient and helpful

Joanna · 26 November 2021

★★★★★ 5/5

Trustpilot

Lucy was great very knowledgeable and…

Lucy was great very knowledgeable and explain everything to me. I was very reassured after our conversation. Thankyou

Alison · 17 February 2021

★★★★★ 1/5

Google

Advice to anyone considering working here - Do not apply for a job in the home claims department. 1). Arrogant team leaders (mine specifically AK but for the company's sake I'm not going to name names) that really don't seem to care about staffs personal lives. All very happy to farm off their duties to senior handlers. My senior CH is honestly a credit to your company and wholeheartedly deserves to be the team leader in his team. Did more for me in his first week being senior than my team leader ever did. 2). A certain member of staff (SH) throughout my time there treat me like dirt for no reason, as well as another lass who started with me. Hardly surprising considering the length of time she's been there. 3). Constantly being forced to give money for events you're not part of, for people's birthdays you've never spoke to or even heard of. 4). A ridiculously long training period that isn't tailored to those that had prior experience. 5). You say you're a diverse company, yet I can count the number of non-white British staff on 1 hand and have fingers left over. 6). Flextime. This is promised, I built up an hour, just to be told I was lying about it and I actually owed you guys time. 7). Treating new starters like glass. I dared to make an outbound call (despite having plenty of experience) on my first day out of "academy", just for one of the trainer's to berate me and belittle me for doing so. I'd honestly say the only pro to working here is the cafe next door, however that's not going to be there much longer. I'd had interviews many years prior to finally being accepted, and all I can say is the company has gone MASSIVELY downhill over the last few years. Been at my new company for 7 weeks, and can honestly say I love it. It's such a stark contrast. I have a team leader that actually cares about his staff and their personal issues. You guys screwed me in July by not paying me anything (although I was told throughout my time there wages were paid a month in hand), and I'm still feeling the repercussions of that now (£313 overpaid to me? More like £1,400 underpaid to me). He's gone out of his way to make sure I could get to work everyday, made sure I still have a roof over my head, and even went out and bought me 2 weeks worth of shopping. Resigning has possibly got to be the best decision in my life. Someone really needs to look into the home claim department.

Tseugbocaj · 17 June 2023

★★★★★ 5/5

Google

After ringing and reporting my vehicle had been stolen I was assigned an agent to deal with my vehicle claim ,Tom I must say was an absolute legend and went above and beyond to help me and to process my claim as quickly as possible. The whole process was very easy at a very stressful time. Highly recommended

Vince · 17 June 2022

★★★★★ 5/5

Trustpilot

Helpful staff

Helpful staff. Especially Georgia O. Quickly dealt with claim and settled without hassle. 10/10 would recommend

Omar · 13 July 2021

★★★★★ 5/5

Trustpilot

Beth on phone

Beth was pleasant, patient and helpful when I needed further clarification

Pamela · 28 April 2022