Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. My uncle died in a tragic accident BEFORE his new car insurance started but via Brightside Car Insurance would not give a full refund but instead kept £130 of my uncle’s money. He died on 4th September before his old insurance ran out and I think that it is disgusting that they did not return all of his money. Incredibly heartless and cruel.

Miss · 17 November 2020

★★★★★ 2/5

Trustpilot

Increased premium by 60% for no reason!!

They just increased my home insurance premium by 60% despite me being with them for over 10 years and NEVER making a claim! There has also not been a natural disaster in the area to justify the increase. I am absolutely furious and have changed insurer.

Angela · 21 November 2023

★★★★★ 5/5

Google

Lucy was very helpful.

Kerrie · 17 June 2023

★★★★★ 5/5

Trustpilot

I rang on Monday payed by Friday

I rang on Monday morning after my husband had an accident with his guitar,not knowing if we were covered.Within minutes receivd call from Kath who talked me through everything I needed to do. Im not confident with Internet.received email with very easy to follow links. Received payout Friday thanks.would definitely recommend to family and friends

Sharon · 16 March 2023

★★★★★ 1/5

Trustpilot

Extremely Disappointing, Delays and Excuses to Avoid Paying Out

It’s taken over six months for my cat’s claim to be reviewed. While the insurer paid out the smaller part of the claim, they continue to delay the larger invoice, asking for the same medical information multiple times, despite confirming in writing they’ve already received it.

Andrew · 24 April 2025

★★★★★ 5/5

Trustpilot

Had a very good experience with Sharon at Covea Insurance.

Had a very good experience with Sharon at Covea Insurance. They were firstly caring and took time to explain the process and then continued to keep in contact until the claim process what complete. Very grateful for her help.

Ali · 19 April 2024

★★★★★ 1/5

Trustpilot

Extremely bad service

I am trying to help a very elderly friend whose garden wall was demolished by a van driver 10 weeks ago. On making a claim, through A Plan who she has been with for 35 years, a cheque arrived through the post for an inadequate sum supposedly in full settlement to which she had no previous knowledge as she had not even submitted a quote at that time. Since supplying quotes she has heard nothing.

Carole · 23 May 2019

★★★★★ 1/5

Trustpilot

no doubt in forty plus years of safe …

no doubt in forty plus years of safe driving the reckless bottom of the pit company ive ever had the misfortune to be unfortunately NOT as it would be apparently insured with. i challenge your recorded evidence as to my 'reckless misrepresentation of fact and will do whatever i can to recklessly dis credit this disorganisation that should be investigated for corruption on a trump scale you' all should be promoted for total incompetence

Mr · 2 November 2019

★★★★★ 1/5

Google

Don't use this company. We have spent hours trying to get hold of them. They tried to charge wrong excess and have left us without a car despite courtesy car being part of policy. Repair has not even started.

Ann · 16 April 2024

★★★★★ 5/5

Trustpilot

Riz was efficient and friendly

Riz was efficient and friendly. Very clear and patient on the phone.

Susan · 6 September 2022

★★★★★ 1/5

Google

The worst company I have dealt with. This is my first claim with the company and I have been with them for the last 4 years. My claim has been ongoing since November 2019 and still has not been finalised. I don't receive reply back from emails and when i call them, am promised a call back and which I never receive. Am tired of chasing. PLEASE BE AWARE OF THIS COMPANY

Paul · 17 June 2020

★★★★★ 1/5

Trustpilot

Beyond awful

Beyond awful. Took over 6 months to a settlement after the whole downstairs of.my house was damaged by water. The agent I was assigned argued about every quote even to the point that he said that he knew how much plastering should be as he has done little bits himself in his own home. Would never recommend and will definitely not be renewing my policy with them. Slow, rude, argumentative and absolutely clueless.

Matt · 6 February 2020

★★★★★ 1/5

Trustpilot

Wouldn't recommend in my experience

Landlord insurance.Water leak from our flat that damaged property below.Cover deemed it wasn't our fault and hence didn't pay out. I'm at somewhat at a loss as to the point of paying this company several hundred pounds in premium.

Miles · 10 April 2024

★★★★★ 4/5

Trustpilot

Riz to the rescue.

If everyone at Covea was as good as Riz, I would give you 5 stars. Riz has been so helpful with sorting out my claim, I was so stressed out till I received his call and couldn't thank him enough for his help. Christmas bonus for Riz please Covea.

Gordon · 22 December 2021

★★★★★ 5/5

Trustpilot

The customer advisor Millie was excellent

The customer advisor Millie was excellent. Very polite, pleasant, professional and helpful.Nothing was too much trouble, a pleasure to deal with.Cheers!Ian :-)

Ian · 30 December 2020

★★★★★ 5/5

Trustpilot

Excellent service.

After a traumatic accident Lucy was the voice of reason, professional, knowledgeable and very considerate. A joy to deal with in difficult circumstances.

Stanley · 26 September 2020

★★★★★ 5/5

Trustpilot

Good experience

Millie was very helpful and kind while on the phone, she helped speed up the process of my accident,

James · 5 August 2021

★★★★★ 5/5

Trustpilot

Kiran

Kieran is very patient and thorough. She handled my renewal professionally and at the same time very friendly.

Lewis · 5 October 2021

★★★★★ 1/5

Trustpilot

Avoid this company

Avoid this company Been paying accident/sickness /unemployment cover from 2004 for mortgage protection , Im self employed and out of work due to covid 19, refused payout As the say i need to have ceased training altogether, as it’s only temporary until lockdown is lifted they are refusing to pay , even tho my policy book says to claim I must be temporary or ceased trading, I’m taking it to financial ombudsman,

Richard · 1 May 2020

★★★★★ 1/5

Trustpilot

Awful insurance company.

Awful insurance company.They'll do everything they can to not pay out, don't waste your money and use a more reputable company.Pet insurance is woeful.

Kenneth · 14 December 2024

★★★★★ 5/5

Trustpilot

I was involved in a car accident with 5…

I was involved in a car accident with 5 other cars which resulted in my car very badly damaged. Covea is insurance from the person who caused the accident and have been extreamely helpful in explaining to me what they are going to do. I really appreciate Riz explaining everything so clearly and very helpful with any questions I had. Thank you for turning an unpleasant situation round to a more positive experience.

Miss · 13 December 2019

★★★★★ 5/5

Trustpilot

First class service

We had the misfortune to have a water damage insurance claim recently. I cannot praise Covea enough. The people dealt with our claim speedily and without any procrastination. Absolutely first class service. I would have no hesitation in recommending Covea for your home insurance - absolutely superb!

HC · 3 October 2023

★★★★★ 1/5

Trustpilot

Do not use this company even after you…

Do not use this company even after you write a review & they reply with a email they don’t reply they categorise your vehicles off pictures & when parts go missing off it at the salvage yard you just get left with it

Nathan · 5 January 2024

★★★★★ 1/5

Trustpilot

So difficult to find any contact…

So difficult to find any contact details. Finally got through to RAC to be told they are nothing more than a broker for this insurers. I have been passed around a lot, so difficult to contact. I am having to contact myself as they are refusing to accept liability to my insurer. I am furious and will not be letting this go.

Katie · 27 April 2022