Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDONT USE COVEA
Dont use covea the customer service isn't great I sent photos of the accident,I had to ring up 9 days later to see what was happening,then to be told I wasnt insured for a basic accident in a property they seemed to find 'terms and conditions 'and more on top to get out of paying ,seem like a very amateurish company stick to the big boys like direct line a proper honest company
Michael · 24 November 2020
Agent replied · 16 June 2024
Hello Michael, I'm sorry to hear you feel this way. If you'd like to discuss this further please email your details (policy/claim reference and contact information) to social@coveainsurance.co.uk so we can flag your comments with the team who have been dealing with your claim. Many thanks, Giorgia
★★★★★ 5/5
GoogleInformation given was clear and concise. Empathy displayed. Lewis was helpful and professional next steps explained.
Kevin · 17 June 2022
Agent replied · 16 June 2024
Hi Kevin, Glad to hear how well the team helped you and that you are fully informed looking ahead. Kind regards Tracey
★★★★★ 5/5
TrustpilotLucy was very helpful and informative…
Lucy was very helpful and informative and made everything very clear to me as to any future handling of a potential claim.
Glenys · 12 July 2021
Agent replied · 16 June 2024
Hello, thank you for your kind words, and for taking the time to leave a review for us. Its great to hear you are happy with the service that Lucy provided to you. I will make sure they see your review. Many thanks, Diane.
★★★★★ 4/5
TrustpilotInitially contact was complicated
Initially trying to make a claim was complicated, its wasn't clear who I needed to contact. Discovering some of the damage to my home wasn't covered was disappointing but once the claim was accepted for my cooker the process was very efficient , communication was excellent and funds where paid out promptly
Louise · 9 August 2023
Agent replied · 16 June 2024
Hi Louise, I'm sorry that the claims process was complicated initially, but I'm glad to hear that you are happy with our service. Kind regards, Melissa
★★★★★ 5/5
TrustpilotEmma explained everything in detail
Emma explained everything in detail, answered all my questions. Importantly, verified everything and confirmed the next steps. It's been over 20 years since I've had to make a 'no fault' claim but was a straight forward process.
Sunnyside01 · 1 July 2024
Agent replied · 23 August 2024
Good morning. I’m pleased to hear that you are happy with the service provided, and thank you for taking the time to write a lovely review for Emma. Kind regards, Victoria
★★★★★ 1/5
GoogleWorst insurance company I have ever had the misfortune to come across. Slow ....snails work faster and they don't use email only post. Still not paid following my mum's death whereas Sunlife paid out day after I called them. Absolutely useless!
Kim · 16 April 2024
Agent replied · 16 June 2024
Good morning. I am really sorry to hear that you are unhappy with the service that you have received. Please can you email your details and the policy/claim details to customer.relations@coveainsurance.co.uk and we can look into this for you. Kindest regards, Diane.
★★★★★ 5/5
TrustpilotVery satisfied
Covea Insurance, your claims handler Lucy is a credit to you, very knowledgeable, polite and professional at every point of contact.
RC · 10 September 2021
Agent replied · 16 June 2024
Hi Richard, thank you for your review! I'm pleased to hear that Lucy provided a great service. Many thanks, Melissa
★★★★★ 5/5
Trustpilotwell done in these difficult times
first class response and advice to help me going forward with my claim. Anya is a credit to your company.She is very helpful and understanding.
Alan · 24 October 2020
Agent replied · 16 June 2024
Hi Alan, this is lovely to hear. Thank you very much for your feedback and lovely words about Anya, I'll be sure to let her know of your review. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotAlexandra is a fantastic handler
Alexandra is a fantastic handler, she has helped and sorted my situation out with expertise.I could not fault her help in any way.Thank you
Keith · 19 January 2021
Agent replied · 16 June 2024
Hello Keith, thank you for your lovely words about Alexandra it's lovely to hear. We really appreciate you taking the time to leave us a review. Kind Regards, Giorgia
★★★★★ 1/5
TrustpilotVery aggressive company
Wow, what a horrible hostile company.My direct debit was returned unpaid due to an unexpected payment leaving my account.This bunch of clowns sent me a default notice and threatened to cancel my insurance. Talk about an over reaction and an overly aggressive manner !!As a result I won't be renewing when my policy expires.
Joe · 7 June 2023
Agent replied · 16 June 2024
Hi Joe, we are sorry to hear that you are unhappy with our service. So we can look into your concerns further, please could you send your policy number, the type of insurance and your postcode to customer.relations@coveainsurance.co.uk. Many thanks, Melissa
★★★★★ 1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. About 2 weeks after taking a car insurance policy out with them, I was informed that I had to pay another £179.00 or I could cancel the policy for £79.00, which is very high for a cancellation fee.This amounts to blackmail. I had no choice but to cancel the policy and ended up losing not £79.00 but almost £100.00. This company is very devious and underhanded. The Insurance Ombudsman are looking into it.
Stuart · 15 February 2018
Agent replied · 16 June 2024
Hello Stuart,I'm concerned to hear this, have you raised a formal complaint with us? Please could you email me your details so i can look into this further?Kirstysocial@coveainsurance.co.uk
★★★★★ 5/5
GoogleBilly was very helpful and informative during every step of the call.
Thank you,
Ashton.
Toby · 17 June 2022
Agent replied · 16 June 2024
Hi,
Great to hear you've had a good experience, thanks for taking the time to leave your feedback
★★★★★ 5/5
GoogleLucy was very friendly, helpful and professional, making the claim process very easy for me.
Cilla · 17 June 2022
Agent replied · 16 June 2024
Hi Cilla, I am pleased to hear that Lucy was able to assist you throughout your claims journey. Thanks Will
★★★★★ 5/5
Trustpilothelpful and efficient- thank you
Helen · 3 June 2026
★★★★★ 5/5
TrustpilotExcellent service many thanks.
Morgan was very patient and helpful and explained the claims procedure very clearly to me as we processed my motor accident claimExcellent service, thanks.
Justin · 30 October 2020
Agent replied · 16 June 2024
Hello Justin, you're welcome - thank you for your feedback. I'm glad to hear Morgan explained the the claims procedure to you. Best Wishes, Giorgia
★★★★★ 1/5
TrustpilotCheaters as underwriters who will do all to deny a buildings claim
Took this home insurance policy through dial direct and tried to reason with Covea (underwriters) to pay off the genuine building's damage claim that was caused by a contractor maliciously. They tried every trick in the book including a private agency to come and investigate to prove that the claim was not genuine, despite me supplying them all the proofs. SAY NO to DIAL DIRECT INSURANCE & COVEA INSURANCE. Cheats who won't pay at all.
ABHINAV · 28 October 2019
Agent replied · 16 June 2024
Hello, I'm sorry to hear you're unhappy with how your claim was dealt with. Please can you email social@coveainsurance.co.uk with your full details, including policy/claim number and I can investigate this for you. Many thanks, Giorgia.
★★★★★ 5/5
TrustpilotBethany was polite well spoken and…
Bethany was polite well spoken and helpful as all the people I have spoken to so far thank you Angela Shaw
Angela · 5 July 2021
Agent replied · 16 June 2024
Hi Angela, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service Bethany provided you with and I will make sure they see your review. Many thanks, Emily
★★★★★ 5/5
TrustpilotExcellent customer service at such stressful time ,John at Covea insurance was very…
John at Covea insurance was very professional and at the same time all the following calming,understanding,reassuring and helpful in making the claim an assuring I understood the process and what would happen over the coming days ,which made a very traumatic an stressful situation more manageable to take in ,he is a credit to the company an came across as a very nice chap.
Alec · 22 April 2022
Agent replied · 16 June 2024
Hi Alec, thank you for taking the time to leave your review. I am glad to hear that John was able to assist you with making your claim. Kind regards Will
★★★★★ 5/5
TrustpilotClaims assistance
Anya was extremely helpful + knowledgeable regarding the Covea system of claims administration. Her assistance is making the process easier for us.
S · 15 April 2021
Agent replied · 16 June 2024
Hi, thank you for taking the time to provide feedback for Anya. I will make sure that this is sent to her. Thank Koelby
★★★★★ 5/5
TrustpilotJosh made the whole experience simple…
Josh made the whole experience simple and was very patient with me as I have never made a claim before in my Life.
Andrew · 21 December 2020
Agent replied · 16 June 2024
Hi Andrew, we know a claim can be a stressful situation so I'm really glad to hear Josh made the process as simple as possible. Thank you very much for taking the time to leave us a review, we really appreciate it. Many thanks, Stephanie
★★★★★ 5/5
TrustpilotRecent road accident
Very quick response to deal with the incident. Riz was most informative and helpful.
Ann · 7 July 2022
Agent replied · 16 June 2024
Thanks for the five star review Ann, pleased to hear Riz could help. Kind Regards Rizvana
★★★★★ 1/5
TrustpilotSimply avoid- you pay insurance for…
Simply avoid- you pay insurance for nothing.Covea decided that section 127 of highway code does not apply to vehicles who cross your path over a broken white line and can't complete the turn due to a fictitious vehicle reversing in the road they were turning into.they are now happy to let other insurance company take us to court instead of paying out 4 years later-did we miss something.what is TPFT insurance for?looking very very dodgy
Daniel · 8 August 2019
Agent replied · 16 June 2024
Hi Daniel, thank you for leaving your feedback and for bringing this to my attention. Please can you email your full details, including policy and registration number, and I will look into this for you. Many thanks, Giorgia.
★★★★★ 5/5
TrustpilotUp it's been very easy to make a…
Up to now it's been very easy to make a claim, just one guy I spoke to who was a broad liverpudlian and struggled to understand him, but we got there in the end, just hope they settle quickly.
June · 25 April 2024
Agent replied · 16 June 2024
Good Morning June, thank you for taking the time to leave us a lovely review. We hope you get your settlement soon too. Kind Regards,Charlotte.
★★★★★ 5/5
TrustpilotMohammed was excellent
Mohammed was excellent. Explained everything very clearly and really couldn’t have done anymore. He made a traumatic experience so much easier
Denise · 15 May 2021
Agent replied · 16 June 2024
Hi Denise, I'm happy that we could make your experience easier. I will pass your feedback to Mohammed. Thanks Koelby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
