Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

IF I COULD LEAVE ZERO STARS I WOULD...AVOID AT ALL COSTS

IF I COULD LEAVE ZERO STARS I WOULD. AVOID AT ALL COSTS. I HAD A CAR CRASH ON 18TH JUNE 2017. WAS TRAVELLING ON THE MOTORWAY AND THE CAR IN FRONT SLAMMED HIS BREAKS ON TO (THIS IS WHAT HE SAID TO THE POLICE, BEAR IN MIND WE WAS BOTH IN SLOW LANE) SHOUT TO THE GUY ON THE HARD SHOULDER ON OTHER SIDE OF THE MOTORWAY TO ASK IF HE WAS OKAY. I ONLY THOUGHT HE WAS SLOWING SO I BEGAN TO SLOW, UNBEKNOWN HE HAD ACTUALLY COME CLOSE TO A STATIONARY HAULT. I THEN COLLIDED INTO THE BACK OF HIM. I SUFFERED A FRACTURED SPINE, BROKEN THUMB AND TORN MY ANKLE. THE COUPLE IN THE OTHER CAR RECEIVED FEW BRUISING WITH NECK PAIN....HOWEVER WHEN I TOLD MY INSURANCE I HAD SUFFERED FRACTURED SPINE (MEDICAL EVIDENCE) THE WOMAN PASSENGER DECIDED SHE HAD ALSO GOT A FRACTURED SPINE, BEARING IN MIND SHE HAD PUT ALL OVER FACEBOOK SHE HAD ONLY FEW HITS AND BRUISES WITH NECK PAIN, AND I WAS OPPOSITE HER IN HOSPITAL WE ALL HEARD THE DOCTOR SAY THE SCANS HAD COME BACK CLEAR. THE POLICE TOOK THE VIEW IT WAS 50/50 WHICH I ACCEPTED AND BOTH MYSELF AND THE OTHER DRIVER RECEIVED A DRIVING AWARENESS COURSE. AS THE POLICE TOOK THIS STANCE, CHRIS (1ST PERSON TO BE ON MY CASE) BASICALLY PROMISED THEY WOULD DO EVERYTHING TO MAKE SURE IT WOULD BE AT LEAST 50/50 LIABILITY. THE CASE WAS TAKEN OVER BY DANIEL. THIS IS WHERE IT GOES DOWNHILL AFTER MONTHS AND MONTHS OF CHASING AN UPDATE STILL NOTHING. THEN I ASKED AGAIN FOR AN UPDATE FOR DANIEL TO TELL ME THE CASE HAD BEEN CLOSED WITH ME BEING 100% LIABLE AS THE OTHER SIDE HAD A SOLICITOR. WHERE WAS MY PHONE CALL OR EMAIL TO SAY THEY HAVE A SOLICITOR WHAT DO YOU WANT TO DO? BECAUSE I WOULD HAVE DEFINITELY GOT MYSELF A LAWYER. NOR DID I RECEIVE ANY NOTIFICATION THE CASE HAD BEEN CLOSED, AND STILL HAVEN'T SEEN TO THIS DAY SEEN THE SETTLEMENT. ABSOLUTELY DESPICABLE. DANIEL HAS THE AUDACITY TO TELL ME NO JUDGE WOULD GIVE LIABILITY TO THE OTHER SIDE, WHERE IN FACT THERE HAS BEEN A WELL KNOWN CASE TO SAY PEOPLE WHO SLAM THE BREAKS ON WHICH CAUSES AN ACCIDENT ARE TO BE HELD ACCOUNTABLE. I WILL BE TAKING THIS TO THE FINANCIAL OMBUDSMAN!!!!!!!

Beth · 19 July 2018

★★★★★ 5/5

Trustpilot

Great service from Covea

I had an accident earlier this year resulting in my car being written off. I couldn’t fault the cooperation and efficiency of the people I dealt with at Covea, they were helpful and very polite throughout the claims process. I had read the negative reviews on here and feared the worst to be honest, however within a month of the accident I had been paid out in full to my complete satisfaction. What more could anyone ask for? Happy customer, thank you Covea.

Terry · 17 July 2018

★★★★★ 1/5

Trustpilot

Avoid Covea

Can anyone tell me how you lose something and it still be in your personal custody?!I had Covea contents insurance, covering loss, theft, etc. I made a claim on the loss of a personal possession. It seems my expectation that I was paying for accidental loss was actually I was paying for loss only in the instance should it have fallen off my wrist... Clearly that language would provided too much clarity though. Instead Covea have used some vague terminology as an excuse not to pay.The response to my compliant gave no explanation as to what circumstance Of loss I was covered for and it seems I should have just said it fell off my wrist. But instead I’ve been penalised for assuming a business would operate in good faith. More to the point, had it been any of my other possessions it seems they would have paid irrelevant of circumstance, but instead because this one would have cost them a marginal amount more... then the payout defaults to zero.I shall be escalating to the Ombudsman and also investigating other remedies with regards to the language used... insurance firms are supposed to provide clarity not negative wording to weasel out of things should.

Pete · 9 July 2018

★★★★★ 1/5

Trustpilot

Insured a car on 28th of June

Insured a car on 28th of June, the girlie on the other side could not find the car and picked the wrong car. Once called them to change the car and the wrong value they put on the insurance, got told its my fault and need to pay additional 100 GBP for swap, in addition they said that they need to listen to the recording from 28th to ensure the data provided during the call was right, so I am not able to drive my car till they come back to me as my details on insurance are simply incorrect.I am furious!!!! P.S cancellation fee if I want to get out of this mess 248GBP.

Helena · 7 July 2018

★★★★★ 5/5

Trustpilot

very helpful

Lewis was very helpful, explaining a complex process well.

Mrs · 3 May 2023

★★★★★ 5/5

Trustpilot

We spoke to George who dealt with our…

We spoke to George who dealt with our clan I’m promptly and efficiently. He was professional and gave good clear description of what was happening and going to happen.

J · 1 February 2020

★★★★★ 1/5

Trustpilot

I have to agree with the reviews written here!

I have to agree that Covea has to be up there as one of many bad companies to insurance anything with. I am losing any faith that I have had in them! I didn’t opt to buy my insurance with them. It was thrown at me when I applied to pay through ComputerQuote, the brokers! I’ve learnt to read the small print and do my research in future! I pay £79 per month. They’re a rip off! I recommend that no one should buy any insurance through them. The FInancial Service regulator should go and take a closer look at their working practices! I have very unfortunately had to make a claim on my insurance for a driver who had been straddling lanes as he was driving around a roundabout. This driver hit the rear passenger side of my car, damaging it wheelarch, rear wing and alloy wheel. The third party has since been blaming me for the third parties terrible driving. This account happened in June 2017 and still isn’t resolved. Covea seem to appoint loads of different subsidery companies to sort out any claim. To be honest it gets really confusing about who is actually dealing with the claim. This accident was on my car camera and it is clearly visible that the driver of the other car that collided with me was straddling lanes and I am in lane throughout the video. Yet Covea appoints someone else to blame me. Then decides to say it’s 50/50. To date it’s now been undecided. Hence the third party hasn’t been paid out. BUT, I now have the third party trying to directly pursue me for the cost of damage to their car, buy trying to sue me through the small claims court. I get a court letter through the post.To which I have asked Covea, what’s going on here? I handed this over to Covea to handle on my behalf, which i’m Not certain they have done so, because I don’t get good communication from them as to what’s actually happening.Now I’m left with them third party trying to pursue me. I am naturally concerned about this!I mean, why am I bothering to pay for insurance? I thought insurance companies are supposed to deal with all of this on my behalf? Have I got this all wrong or something?I have been paying for legal insurance cover within the insurance. Was promised a solicitor which hasn’t materialised yet!I have to ring them and a chase them day after day after day. It’s so time consuming! Please don’t buy an insurance from them! This is my honest warning. From now on check who or which insurance company is going to be dealing with your insurance and do your research on how good they are in the event of any claim that you may end up being be involved in, whether it’s your fault or not! Hard lesson to learn, but I have to say from my mediocre experience - I cannot rank them very highly!

Sally · 19 May 2018

★★★★★ 1/5

Trustpilot

Stay well away from this company

Stay well away from this company. I've took out insurance on short term income pertiction as I'm self-employed . So on Feb I was un able to work for three week due to a traped neve and I contact them 2 open up a claim. This is now the end of May and I'm still gettin put of. There tryin 2 make up any thing so they don't have 2 pay out so now I'm out 3 weeks pay and what ever I've payed them over the years. And wile I was on the phone 2 day the first thing the girl said 2 me was I can just cancle ur agreement I didt even say any thing about cancelling. Just shows how there good 2 take money of you and just get ride of u like that. I no a good few people with them and as from now they will no longer b with them. STAY WELL AWAY

Mairtim · 17 May 2018

★★★★★ 1/5

Trustpilot

WORST HOME INSURANCE COMPANY EVER!!!

I just hope that people read these reviews before making their choice. This is the worst company I have ever had to deal with, the policy is meant to be like for like, IT'S NOT, they settled my escape of water claim less than half the estimated cost, using cheap materials and who know what quality of labour. Please do yourself and your home a favour and use another company. The service team are so unprofessional, rude and quite honestly made me feel as though I was at fault, I am now left to do the repairs myself and find an extra £8K to put my home back to the quality it was before, I am totally gutted.Jane Fergus

Janie · 16 May 2018

★★★★★ 5/5

Trustpilot

Chloe went out of her way to help me

Chloe went out of her way to help me. She calmed me down and helped me through a very traumatic experience. She was fantastic.

Paw · 27 May 2021

★★★★★ 4/5

Trustpilot

Very impressed with how helpful Red…

Very impressed with how helpful Red was, she was very pleseant kind.Made sure I knew the process and what the next steps were.

Amy · 4 August 2021

★★★★★ 1/5

Trustpilot

Absolutely Awful Experience - 6 Months Later

An old lady reversed into my car in a Honiton car park in October 2017. Despite asking her, she refused to give me her insurance details, but I managed to get her name and phone number before she hurriedly vacated the scene. I had a witness at the scene; I took about 15 photos of my car and hers and attached a 3 page explanation of what happened.I sent the documents to Covea 6 months ago and they have refused to do anything. They repeatedly encouraged me to get my car fixed whereby I believe I would have to pay the £500 excess.I urged them to find CCTV footage if possible which they have not acted upon. They have never contacted the old lady or her insurance company. They have not once contacted the witness I provided.I am truly at a loss for what to do. I wish I had never bought insurance with them because they have done nothing to help me.

Luke · 11 April 2018

★★★★★ 1/5

Trustpilot

company tragedy

company tragedy. I was hit in the car park. The perpetrator was a person with insurance in this company, I advise against recommending that I do not recommend an accident with a person who has insurance there. they sent someone to the engineer to take pictures, I valued damage I went to my garage and raport of damage which I immediately sent to this company for a month no answer or money when I call to ask what's going on I heard that their engineer can not call my garage !!! ?? really a joke? people work And do not sit on the phone why this beautiful company can not solve it simply. your driver has done damage on my car I am sending you an engineer's report. You have to pay me this money to my account so that I can fix my car in this garage what I have chosen or how I like it because it is a pity on my car to go to any other garage. But this company does not want to pay me what I think it's time for a lawyer and the court feels I'm being cheated!

Maciej · 3 April 2018

★★★★★ 1/5

Trustpilot

Shocking, run away!

Con artists, they are fast to take the car and write it off. Leaving us hiring cars for a diabled child. Telling us lie after lie. Even blaming the police and accusing them of mistruths! We are in utter dismay as to what to do while they drag there heels! Thanks Covea for the complete upset you are causing. And leaving a customer in debt with young children to support. Would have been better to have been driving with no insurance as it feels as if we did anyway! Please so what is right!

Suzanne · 21 March 2018

★★★★★ 5/5

Trustpilot

Lucy was very polite

Lucy was very polite, helpful and a good listener.

Marnie · 22 April 2023

★★★★★ 1/5

Trustpilot

Just had the displeasure of dealing…

Just had the displeasure of dealing with Covea. Absolute shambles. I felt embarrassed for the poor call taker who I turned inside out with the lies I have been told. There have been so many he didn't know how to cover them. Absolute con artists. Favourite quote "the repairers are contractually obliged to provide a car and if they cannot have to outsource it. Let me call them and resolve this. 10 minutes later. Yeah sorry they don't have you have to wait 3 weeks!" But they're contractually obliged are they not! Yes but there's nothing we can do!" Utter drivel. They will not update you on anything! You have to constantly chase them. They underwrite Sure Thing so avoid at all costs. Also read every bit of fine print. I got a dash cam for what I thought was a bonus for taking policy. I then get a nondescript email separate from the policy documents which contained a sly disclaimer stating if the cam was not used it adds 250 to excess. Covea flying the flag for why insurance companies are seen as con artists. Avoid!

Noel · 16 March 2018

★★★★★ 1/5

Trustpilot

AVOID THEM

AVOID THEMHad a non fault accident last December and still waiting for payoutWas given a provisional offer which when I tried to accept it they changed the deal when I complained was informed that a manager would listen to the original call when the offer was made and get back to me guess what that was 3 weeks ago and several phone calls and still no response I am as I write on hold waiting to speak to an adviser and have been for half hour, absolutely disgraceful customer service

Steptoe · 13 March 2018

★★★★★ 1/5

Trustpilot

STAY WELL CLEAR

Thought my insurance was with prodident but it wasnt it’s was with these crooks. My car was writing off and the value they offered was well below the market value they didn’t even come back with a second offer disgusted with the service . Had my accident on the Monday and it took me chasing them for a week with no courtesy car that I should have had for them to give bad news and a bad price . Also on night of accident waited 4hrs on recoverey vehicle that didn’t appear STAY WELL CLEAR

Tom · 9 March 2018

★★★★★ 1/5

Trustpilot

If i could give zero stars i would

If i could give zero stars i would. Worst insurance company by far. Good at taking your money but if you do have to claim look out. Took out home insurance via Swinton insurance (and won't be using Swinton again) at the end of July 2017 had water leak from bathroom which went through hall ceiling. I logged the claim the following week. I got a quote off claims company who emergency plumber suggested and they dealt with the insurance company. Covea assigned lost adjuster Cunningham's and Lindsey (CL)who are completely incompetent at that where the problems started. First CL assign my claim to incorrect office so 3 weeks delay, agent dealing with claim went on holiday for 2 weeks and no one else in the office could answer the phone. Once claim company got in contact with CL kept asking for additional photos of damage that when on for 2-3 weeks. CL then decided they couldn't see the damage properly in the photos so sent out loss adjuster. He suggested I could take the money offer do the work on the cheap and pocket the rest. The amount of work the contactor and loss adjuster thought was needed differed. At which point the someone with in CL informed Covea I was no longer using the claims company. At this point the claims company were chasing CL who wouldn't answer emails. Now in November I raised a complaint with Covea which was upheld and mistakenly I thought things might move along. Claims company at this point said there was nothing they could do as CL weren't willing to negotigate. Covea then assigned contractor who came out assess the damage and sent in their quote to CL at the end of December 2017. Now forward to end of January 2018 still heard nothing so phoned Covea who say this all dealt with by CL and they contact them. I then received a call to check who had asked for this contractor to give a quote when I said you it when quiet. CL rang to say delay was down to there computer system because someone had moved departments and the computer hasn't assigned the case to anyone else. Contractor finally started work this week and the amount of work is about the same as the original claims company had quoted for. So thanks to Covea for quality service they provide, not

Geoff · 26 February 2018

★★★★★ 1/5

Trustpilot

Worst motor insurance claim experience…

Worst motor insurance claim experience ever. 5 and a half weeks to get pot hole damage repaired. Had to ring them 4 or 5 times to find out what was happening and when the assessor was going to visit to approve the claim. No communication from them at all. I had to do all the chasing and every time I rang up I was in an endless queue and eventually spoke to someone different each time who didn't seem to know or couldn't access my claim details. Each call I made was in the order of 30 to 40 minutes either waiting in a queue or waiting for someone to direct me to the right department and then waiting for them to find my details. Will NEVER use this company again - an inefficient shambles who have never heard of the term "customer service"

Miles · 17 February 2018

★★★★★ 5/5

Trustpilot

I was insured with covea for home/building insurance.

I was insured with covea for home Insurance through A Plan. Following a break in I can honestly say that from start to finish my claim has been handled very efficiently. I was worried at the beginning of my claim as I had read some of these reviews. I was given the name of my claims handler and he kept me informed at all times and I was always able to get through on the phone. if he couldn't take my call another person was able to update the status of the claim. I would happily renew my insurance with them but will wait and see whether the premiums remain reasonable.

Mary · 15 February 2018

★★★★★ 1/5

Trustpilot

My 70 year old mum is still waiting for…

My 70 year old mum is still waiting for payment from Covea after a driver they insured ran her over in a Land Rover, and admitted driving without due care and attention in court. They are holding up getting treatment, apparently with what appears to be stalling tactics. This has caused her a lot of stress during one of the most difficult times in her life.

Alex · 5 May 2022

★★★★★ 5/5

Trustpilot

Peace of mind…

I can't praise your company enough,Connor was brilliant.weve been trying to get through all day but had to give up this afternoon after an hour.Apparently it's been manic. Anyway,Connor rang and put my mind to rest,he was so kind.We are elderly and worried and he understood perfectly.We went through everything and hopefully all will work out ok.

V · 15 February 2021

★★★★★ 1/5

Trustpilot

Completely unprofessional

Completely unprofessional, extremely unhappy with how my claim was handled, lack of information and help to make claim. These guys ignore calls and correspondence, consistently pass the buck, never return calls and withhold and misrepresent information. There off sick, on holiday or otherwise unavailable. Cancelled policy and then sought to have money returned. Even FCA surprised by this behaviour.These guys are a nightmare to deal with and its clear they actively discredit any legitimate claims, after our burglary this was the last company I would want on my worst enemy. They made the whole process stressful and I would recommend anyone comes across this company desperately AVOID them, they will make your life a living hell. Fyi AA insurance is the company that sold this policy

M · 2 February 2018