Trusted Agent profile · Halifax
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotLucy was great
Lucy was very comforting, great listener , friendly , honest , understood my dyslexia Speach problem very charming easy talking to and all round nice lady
Hi Joseph, Thank you for taking the time to leave such an encouraging review. It's great to hear your dealings with us has been a positive experience! Thanks again, Declan.
5/5
TrustpilotThank you Lucy for your Great customer…
Thank you Lucy for your Great customer service, going the extra mile for us and handling our claim. Many Thanks would recommend to friends and family :)
Hi Mrs Mahmood, thank you for your feedback about your experience and the service you received from Lucy. It's great to hear you'd recommend us to your friends and family, we really appreciate that. Kind Regards, Giorgia
1/5
TrustpilotCovea unilaterally cancelled landlord cover
Covea unilaterally cancelled our landlord insurance due to "excessive works being undertaken".it was made clear the property was being painted, carpets shampooed and cosmetic repairs to broken fixtures and fittings. Indeed we made it clear no works were being undertaken to utilities such as kitchen appliances, plumbing, heating or electricity. Essentially we were doing low risk maintenance.Nonetheless with the only explanation being above statement it wasnt helpful nor adequately explained.We kept them fully appraised of anything which might materially affect our risk but instead they cancelled insurance. I await refund for the years cover purchase otherwise i will be left with no alternative to seek resolve via the simple court procedure.A word of cautionary review for any other landlords, as every landlord can appreciate cosmetic maintenance between tenants is a reality not an exception
Hello, I'm sorry that you're unhappy with how things have been dealt with regarding your landlord insurance. Please can you email social@coveainsurance.co.uk with your full details and I will get a member of the team to look into this for you. Best Wishes, Giorgia.
1/5
TrustpilotAwful experience
Shocking, abysmal I would avoid at all costs. Pity there isn't a zero star award.My story is that the insured party destroyed my property causing damage and losses of over £200,000 to me. The insurer has used just about every manner to frustrate, delay and avoid payment, despite admitting legal liability over three months ago. They have succeeded only in adding costs, delays and upset to what has already been a hugely stressful and difficult time for me. Particularly, they have instructed, apparently sacked and then re-instructed the same loss adjuster (Sedgwick). A loss adjuster that 4 months since the claim was made, despite numerous offers, has not even bothered to visit the property to view directly the enormous damage. Quite how Sedgwick can possibly do the job properly without conducting a site visit, I really do not know.I am now having to waste what will probably be thousands more pounds in legal and Court fees suing the insured so as I may then sue the insurer itself directly. I have to say, I think people could be in danger by relying on policies and insurers who have no desire to perform. In this case, the insured will probably end up bankrupt as a result of this.
Hi Mark, I'm really sorry at how angry and frustrated you are at how your claim has been handled as this isn't how we want anyone to feel. Please can you send your full details, including claim number, to social@coveainsurance.co.uk and I will get a member of the team to look into this ASAP. Many thanks, Giorgia.
1/5
TrustpilotComplete disaster dealing with this…
Complete disaster dealing with this company. My car was smashed Into by their insured driver who had accepted liability straight away and was told by covea that everything would be sorted out as I was not at fault. The same day I was refused a courtesy car and then shockingly a few days later was told that they are withdrawing liability under what conditions nobody understands even the driver who crashed into me is confused. Now my car is sitting outside not able to drive and left with thousands of pounds of damage. Absolutely ridiculous you won't get away with this.
Hi Nabeel, I'm really sorry to hear about your accident and that you are not happy with the way your claim has been dealt with. Please can you email full details, including claim number, to social@coveainsurance.co.uk and I will get a member of the team to investigate this for you. Many thanks, Giorgia.
2/5
TrustpilotI would have given Covea 4 stars but…
I would have given Covea 4 stars but for a good service however 5 months later i have found out they have had to re submit my paperwork claim to the opposing insurance company. They were not specific about the problem so the problem appeared to be at their end.The problem with this is if you have a non fault claim then it stays on the insurance database as fault until the insurance company finalises the claim. The result is that when i went to get new insurance i had bloated premiums because of there delay and the fact it was still saying "at fault" on the database.Very lacks and has ended up costing me a significant amount of money##535P108652##
Hello, I'm sorry that you're dissatisfied with the way your claim has been dealt with. Thank you for sending over your policy number, I have contacted the team to investigate and someone shall be in contact with you soon. Best Wishes, Giorgia.
5/5
Trustpilotno fault claim
Patricia persuaded ne to cancel the claim with my own insurers since theyre driver has admitted liability so its a no fault claim i wish ny own insurers told ne i did not need to open a claim with them as the 3rd party has confimred liability. This way costs are kept to a minimun and i dont have to sign agreements with a claim handling company. So if you are involved in an accident and your not at fault first contact the other partys insurance and just notify your own insurer.
Hi Grant, thanks for taking the time to leave a review. We'll be sure to let Patricia know of how appreciative you are. Best Wishes, Giorgia.
1/5
TrustpilotAbsolutely appalling. Do not use this company
I have to take the time to re review this company. Absolutely shocking. Bad customer service. Unhelpful staff. I was told it was none their who my business who my Finance company is and so I need to sort out my own shenanigans. They have only paid me part payment for my vehicle and are withholding the additional payment. They are refusing to talk to my finance company. I’m a third party. Their customer crashed into me. This company is a scam. They never even offered to replace my child’s car seat after the accident I had to ask. They even gave me a very low pre accident value to pay me out until I disputed. They are frauds. Do not use this company. Got off to a good start but the claims Department are a shambles. Beware
Hi Leonie - I'm really sorry that your experience hasn't been positive since your initial review. I have contacted the team who are going to look into this for you and should be in contact shortly. Thanks, Rachel Good Morning Leonie, thanks for leaving your review - we're so glad Patricia was able to help with your claim, we'll let her know of your positive words. Many thanks, Giorgia.
1/5
TrustpilotWarning stay away from this company
Please, please stay away from this company. I currently have a frudulant car insurance claim against me and covea have been provided both an Independent inspectors report saying there is no signs of damage to my vehicle plus debit card transactions from my bank proving I was over 300 miles away from where said accident had taken place. They do not fight your corner which makes me suspicious of why they are so quick to say they will settle on your behalf. Have now reported the company to police to investigate frudulant claims and their handerling of a situation that I am quite clearly not responsible for. Stay clear.
Hello JJ, I'm so sorry that you're not happy with the way your claim has been dealt with as this isn't how we want anyone to feel. Please can you email your full details to social@coveainsurance.co.uk and I will investigate this for you. Many thanks, Giorgia.
1/5
TrustpilotReally bad compony if this is the right…
Really bad compony if this is the right one sterling gap insurance what a joke payed of gap 3 years ago was told it can pay my settle fig on my car finance will pay the deposit i payed when i buy my new car would be refundable!! If my car was ever written off well it did an the gap only payed out a 500 inconvenience charge. So what i was told 3 years ago means jack all there was a reason i payed for gap cos now my insurance has payed out im left with no car no money as some one else wrote my car off would never buy gap off them again id rather run a mile
Hi Anthony, I apologise that you're not happy with the situation. Our team have logged your complaint and are currently investigating it as we speak. Many thanks, Giorgia.
1/5
Trustpilotplease stay away from this insurance…
I wrote this on behalf of my husband please stay away from this insurance company they will destroy your personal and business insurance.My van was worth 16k and was stolen they refused to pay out and voided my claim because I was honest some one drove into my van 3 years before I rang my insurance company then to inform them that I would pay out any damage because the damage was so small so it would not affect my insurance. I was informing them just for information purposes they confirmed this was true after listening back the guy never contacted me again he claimed £1800 for a scratch on his car but they never once informed me of this so when my van was stolen they then used this to void my claim I was left with finance on the stolen van I pay x3 times more to get insurance on my car and my van because of a void they are a legal mafia please stay away a bit of advice for all insurance companys its not cat and mouse game its peoples lives.some people are family men and 100 percent honest why not check if anybody has claimed against the public and inform them before and not after
Hi Christina, I'm really sorry that you are not happy and you and your husband have had problems with your insurance. I'd really like to look into this, please can you send your details to social@coveainsurance.co.uk. Many Thanks, Rachel
5/5
TrustpilotA present experience
As it goes the advisor was very friendly quick and to the point. Questions were clear and had time for a little banter. All in all very professional.
Hi Eric, I'm really glad to hear you were happy with the service you received! Thank you for taking the time to leave a review about your positive experience. Many thanks, Stephanie
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with, no contact unless you contact them, rude staff who clearly don't know what they are doing,each department you speak with when you finally get to speak to them tells you a different story, I still do not know to this day the truth although the company have decided for me that I admit liability which I certainly have not, it seems as I have read in many other reviews this is very common with this company as I suppose its far less work for them. Please avoid and don't waste your money on a company I believe should not be in business. My next step is the ombudsman as I don't see why this company is allowed to continue to treat people in this way.
Hi Julia, I'm so sorry that you feel this way and that you're upset with how we dealt with your claim as this is not how we want our customers to feel. Please can you send your full details, including claim number, to social@coveainsurance.co.uk and I will investigate this for you. Many thanks, Giorgia.
1/5
TrustpilotDefinitely Money for Nothing.
Congratulations Covéa have just heard from your buds at the FOS to say that they have upheld your refusal to pay up for my spontaneously cracked toilet cistern as this was not accidental damage but wear and tear.I this were to happen again anytime I must remember not to be honest but say I accidentally hit it with a hammer when doing DIY.But don’t worry it will not be with Covéa - I will never give you my money again.
Hi Philip, We're sorry that you are not happy with your response from the FOS but would like to confirm that you have the right to escalate this with them for further review. Kind Regards, Rachel
1/5
TrustpilotI am shaking with rage and frustration…
I am shaking with rage and frustration at the bullying, threatening,incompetance, rudeness and arrogance of this company.I've been buying car, van, motorcycle and house insurance for 55 years and have never been so badly and incompetantly treated by any company in my life.Beware, once they have taken your money you are treated as a victim, not a customer and you must OBEY many unreasonable ORDERS and DEMANDS for additional information that no other company has ever asked me for in all that time, or you will be THREATENED with haveing the policy that you have paid for being cancelled.The biggest frustration was that having given them everything that they asked for, they lost some of it and now they are once again ORDERING and DEMANDING the information again and THREATENING to cancel the policy again. I suppose that it is nice for them to cancel a policy. They've already got your money and give you no insurance for it.I truly believe that this company is a scam.Beware and keep copies and dates of everything.
Hi Mr Hodgson, I sincerely apologise for how angry and frustrated you are feeling after having dealt with our company as we do not wish for any customer to feel this way. I understand that you have sent your details on more than one occasion but would it be ok if you could send me your details, including policy number to social@coveainsurance.co.uk so that I can look into this for you ASAP. Many thanks, Giorgia.
1/5
TrustpilotCeramic hob claim
24th jan broken ceramic hob / Leanne logged claim leaving me her contact no and sending me tracking link !!! Tel no just went dead got no link to track claim . Rang 7 days later told was being validated should hear that week / rang another 7 days later they were very sorry still With underwriters, would send them email to hurry it up . 4 days on still waiting I will not ring them again waiting in anticipation !!! All over a minimal claim thank goodness it’s northing major , will not use Covea ever again
Hi Dinah, I apologise for the delay in dealing with your claim. Please can you email social@coveainsurance.co.uk with your details, including claim number, and I will get a member of the team to look into this ASAP. Many thanks, Giorgia.
1/5
TrustpilotEXPERIENCE OF HELL
EXPERIENCE OF HELL - I WOULD NOT ADVISE ANYBODY TO USE THIS COMPANY AS A GAP INSURERUnfortuatelly is not possible on this website but I would have given them zero or minus stars.Very poor customer service, rude, unreliable, deliberately providing innacurate information.I would suggest everyone to read carefully the so called contracts. Eventhough on the contract is written on thing, the company will twist it and change it in their favour and then deadlock your complaint This company does not respect the contractual terms. I had to bring the case to the attention of authorities, including Ombudsman, Financial Conduct Authority, Trading Standards for misleading.My advice to you: RUN AS FAR AND AS QUICK AS YOU CAN!!!!
Hi Andreea, I'm so sorry that you're not happy with the way in which we have dealt with your claim. Our Complaints Manager has reviewed your claim and has sent you an email this morning (07.02.19) with more details regarding the settlement payment.Kind Regards, Giorgia.
1/5
TrustpilotAbsolutely atrocious company to dea
.This company employ people who are professionals at avoidance and managers who are as lazy as anything and will not talk to you.Absolutely atrocious company to deal with, their driver crashed into my vehicle and they do not respond to your email or phone calls the managers do not return calls! If this cowboy company call you up to deal with your claim if one of their drivers hits yours car I am telling you categorically do not let them deal with it they are THE worst company to deal with, they refuse to provide you with details of how to complain and do not respond to requests for information held about you.I will be taking legal action and taking it further to the relevant ombudsman to get the money you owe me and all the information that you hold about me. I should not be out of pocket because of the fault of their driver this company has avoidance techniques perfected.Furthermore they claim they do not have a complaints procedure.AVOID THESE COWBOYS!
Hello Imran, I'm really sorry to hear that you're not happy with the service you've been receiving from us. Please can you email social@coveainsurance.co.uk with full details of your claim and we can investigate this for you. Many thanks, Giorgia.
5/5
TrustpilotThis is my 2nd year with Covea and 1st…
This is my 2nd year with Covea and 1st claim returned off holiday to find my fridge freezer had packed in although I wasn’t covered for the fridge freezer the contents were I put in a claim and it was settled and monies sent to bank the following day great customer service from start to finish
Hello Patrick, thank you for your review. We are glad to hear your claim was settled quickly and our service was such a high standard. Kind regards, Kieran.
1/5
TrustpilotHad my car written by a drunk driver…
Had my car written by a drunk driver who was insured with covea. Covea insurance asked me to cancel the claim with my own insurance company and let them handle the claim . what a mistake. Offered me silly money for my car,well below what a replacement cost , they wanna take back hire car before my claim is sorted leaving me without a car. They never call you back as promised they lie. Apparently you can't call customer service dept .They won't put you through to managers refuse to give surnames . A COMPLETE WASTE . DONT USE THEM .
Hi Steve, Once again we are really sorry that you are not happy. We currently have the third party claims team leaders looking into your case and they will be in contact as soon as possible. Kind Regards, Rachel
1/5
TrustpilotAVOID
AVOID, about two years ago i had the unfortunate event of a being hit by someone who is insured by Covea. Covea wanted to give me peanuts for my car. After sending proof of the value of the car (not the same value given here in the UK as my car was from a different country) and a Damage Report with the amount required to fix the car, they never replied back.i'm still waiting to receive compensation. My car was parked on the street when was hit by this lady insured by Covea. By their lack of response it seem they don't care at all about their responsibility as an insurer, this has been dragging for TWO YEARS!!!
Hi André, I'm really sorry to hear you are not happy with the service you have received and that you haven't had a response to your damage report. Please could you send your claim reference and details to social@coveainsurance.co.uk so that we can follow up with the team for you. Kind Regards, Rachel
1/5
TrustpilotAppalling, obstructive and unfair.
My car was stolen on November 19th. The insured value was 42K. After multiple follow ups I received a phone offer for 28K. I rejected that and requested a copy of the engineers' report. I got a one pager with no explanation, justification or methodology for the offer of 28K. It was based on a vehicle spec and mileage that has nothing to do with my own. I sent a detailed rebuttal with independent valuations from two industry assessors recommended by the Financial Ombudsman. Again no contact from Covea. I followed up today only to be told that they can increase the offer to 31K. Again, nothing in writing, no process, methodology or argumentation. Also no response to my very detailed rebuttal. I was told that if I don't accept the offer the case will be referred to their customer relations team that will take between 6 and 8 weeks to respond. Given this case is very clear cut I believe this is just a stalling tactic to force me to accept the offer via withholding settlement. This suspicion is only made worse by the fact that I have not received a single call from them throughout and have had to chase them and spend unreasonable amounts of time on the phone on hold or navigating menus.PS. Covea have now responded here so will update review depending on outcome in the interest of fairness.PPS. A more constructive response from the customer relations team so at least now there is an actual dialogue. It looks like this may be resolved in a reasonable manner despite the bumpy start.PPPS. Alas, this ended the way it started, arrogant and obstructive. I'm going to the Financial Ombudsman. Their response here is just a gimmick to create the impression that they engage. They don't. They valued a £66K car when new at £31K at 3 years / 25K miles, a good £10K below actual replacement value. A total ripoff.
Hi Radostin,I'm sorry to hear your car was stolen, and also that you're not happy with the service you are receiving as this is not how we want our customers to feel. Please can you email your details to social@coveainsurance.co.uk and we will investigate this for you.Many thanks, Giorgia.
5/5
TrustpilotStolen bike claim
Tracey who dealt with my claim for an electric mountain bike which had been stolen was so helpful and very easy to talk to She immediately put me at ease and went above and beyond to settle our claim much more successfully than we were expecting I would not hesitate to recommend the company
Good morning Christine, thanks for your review. We are glad Tracey was able to make claiming with us so easy. Kind regards, Kieran
5/5
TrustpilotHelpful and Caring
Helpful, Caring and Empathetic. Kath was most helpful and made the process easy.
Hi Joanne, thank you for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Many thanks, Shaun.
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