Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Thank you Beth Louise Kenny for you’re…

Thank you Beth Louise Kenny for you’re help and mange to sort out my claim 😊

Tina · 10 November 2022

★★★★★ 4/5

Trustpilot

Good so far....

Cameron K, has been a great point of contact with the company. He has been, polite, spoken clearly and explained things in a manner that was easy to understand. Able to show compassion for me and knowledge of the service the company should provide. I am only to the point of accepting there help to start fixing my car and collecting a hire car. I seriously hope the good service continues all the way through this process and my car is fixed without stress to myself.

Gem · 23 August 2019

★★★★★ 1/5

Trustpilot

8weeks later I'm still waiting for this…

8weeks later I'm still waiting for this insurance company to tell me if they will repair this car as the accident was under investigation. To which I am the victim. All I keep getting is they are waiting for police reports. They have never telephone or made any attempt to contact me to let me any thing. I have had to make all the calls. Just to be told the same s***And it also take them 3days to contact recovery to collect my vehicle from the road side...

Ray · 17 August 2019

★★★★★ 1/5

Trustpilot

Such a bad insurance company

Such a bad insurance company. Someone crashed into my car (while it was parked and I wasn't in the car) and drove off, leaving scratches and dents in my car. I reported it to my insurance as I had photos, witnesses and cctv of the incident. I later found out that the man that hit my car was also insured with covea and they would contact him to 'resolve' the issue. During the time that they were 'trying' to contact him their communication was POOR and I kept getting told one thing by one person and something else by another... This went on for about 3 weeks and while this was going on the guy wasn't answering phone calls or letters to which my insurer just replied with 'there is nothing we can do as hes not answering'. They were happy for me to claim on my own insurance rather than his as it was easier for them. I was not willing to do that as I was not at fault.After putting in a complaint surprise surprise the next day this was all sorted and they were willing to put it on the other parties insurance. The car is yet to be fixed and processed... Lets see how all of that goes. Hopefully they can redeem themselves!

Jenny · 16 August 2019

★★★★★ 3/5

Trustpilot

Do You Ever Answer The Phone?

Your policyholder hit our car a month ago. As far as I know you have not been able to contact them.I managed to speak to someone originally but was told they were not the correct department. I was given another number for next time.I have called 01422 286711 twice now to try and get an update. The first time I was waiting for an hour. I hung up. Today I was waiting 45 minutes. Had to hang up again.You ignore e-mails. No wonder people go to non fault specialists.UPDATE: Originally I gave them one star. I have amended it to three. They did turn it around by resolving the issue in the end.

Angela · 15 August 2019

★★★★★ 1/5

Trustpilot

Absolutely disgusted by this company

Absolutely disgusted by this company, despite being told by myself, a third party specialist and the repairing company that a diamond cut alloy wheel can NOT be repaired for £100 and would involve a 14 day down time. Let alone it not returning in the same condition as pre-accident. They have decided 'there is nothing more to say on the matter' and that they will not allow sufficient funding for repair. I now have to pay £400 to complete the repairs to my vehicle. What is the point of being fully insured if they are going to back out of a claim.

Rick · 14 August 2019

★★★★★ 1/5

Trustpilot

I had an accident with my son inside…

I had an accident with my son inside and they refused my claim , molly from the claim department is so rude and the lies that’s comes out of their mouth is appalling , I have contacted the local newspapers and will be in touch with the FCA and watch dog need to name and shame this company . Stay well away from this company .

Farzana · 19 August 2022

★★★★★ 1/5

Trustpilot

Liar and Fraud by this Insurance Company

I would not deal with this company at all, they have after 9 months from my policy renewal stated that I deliberaley lied about any convictions that I had on my driving licence as reported to them by the DVLA and during a conference call between them, myself and the DVLA, for which I took no such part, they also stated in a letter that it was deliberate and reckless misrepresentaion by myself.I have no DVLA endoresment AT all so they have a lot to answer for including defamation of character.

Gary · 10 August 2019

★★★★★ 5/5

Trustpilot

Excellent staff.Rizwan is very good at…

Excellent staff.Rizwan is very good at his job being informative and helpful. Would recommend

P · 17 January 2023

★★★★★ 5/5

Trustpilot

Gratitude to Zach

I could not be happier with the way Zach dealt with my claim and the human responce in which he spoke to me...I had some difficulties at first in getting through to the necessary people but once Zach became involved he kept me up to date at each step of the process.It has been an incredibly stressful time for me and I am so grateful for his patience and understanding.I would recommend your company with no doubt

Nicky · 2 September 2020

★★★★★ 5/5

Trustpilot

Excellent

Excellent service for my lost hearing aid claim - was kept fully informed and received payment within 5 days of making the claim. Thanks to Karrie.

Mike · 23 May 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague, had my exhaust stolen and they said they would take it the repairers (Halfords) at just after 13.00 hrs ended up going at 15.35..They then said that because its having after market parts that I could not have a hire van..It was only after another phone call that they relented..I still have to pay the full cost of the repair that could be up to £1500 and then claim it back, What if I did not have the money?. I though insurance firms paid the repairer direct but not these people..

Cwmbran · 23 July 2019

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

Absolutely disgusting service. Have paid insurance for five years. Had a paint spillage accident. They won’t pay out due to an iron mark on the carpet that occurred before we moved in. DO NOT USE THIS COMPANY they do not payout. Utter disgrace.

Andy · 13 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

I only had to contact Covea twice then everything handed over to repairer. Courtesy car delivered and ours taken for repair. We were kept updated regularly and repairs excellent.

Brenda · 24 December 2025

★★★★★ 2/5

Trustpilot

Good until they decide to write off a vehicle

I was hit by someone insured by Covea. Luckily she admitted liability straight away. They dealt with the initial claim really well and quickly and offered me a hire vehicle. They wrote off my vehicle. They offered me market value for my car but unfortunately I can't find a replacement equivalent vehicle in my area. Now they have processed part of the payment to me they are now wanting me to return the car. I have requested two extra days that they have refused saying they normally only get 3 days and I've already had 6. So I'm going to be stuck without a vehicle without being to get around to buy/collect a new one. I would have given 5 stars if they simply would have allowed me to keep the car over the weekend when I'm sure I could have sorted a new vehicle.Edited 5/7/19: No one has contacted me as promised below. If have now returned the vehicle

Hayley · 5 July 2019

★★★★★ 1/5

Trustpilot

Horrific

So far, it has been awful experience! No communication at all from the convea, similarly to other victims of convea, any request for any formal communication has been refused. Although, the liability was accepted by third party, they still delay the process for as long as they can. The car apparently is wrote off, but they offered ( only over the phone ) fracture of the actual value of the car refusing to justify their estimate. Please be aware of convea !!

M · 3 July 2019

★★★★★ 2/5

Trustpilot

Started so well.....

Having been hit by a driver insured by this company all started really positively. Paid for the hire car I had to hire to go to Blackpool as I was leaving on holiday but I'm still awaiting a payment for the full tank of fuel lost in the accident.Then after me doing must of the chasing I have now be made a offer that is below the expected as per info from my gap insurance. They have now informed me that I must return the hire car in the next 2 days. Leaving me, my partner and three kids without transport. Even with offer not being accepted. Think the company need to be more understanding of situation and not place every one in the same bracket. So to round up started off well but lack of understanding and communication has let them down.

James · 3 July 2019

★★★★★ 5/5

Trustpilot

First experience of this company

I was hit by a driver insured by this company. They were on the phone to me the day of the accident and as their driver admitted fault dealt with the repairs on my vehicle so I didn't have to go through my insurance.The lady that made contact with me was called Anya and she was brilliant. The claim was dealt with so quickly. I will definately get a quote from this company when my insurance is up for renewal.

Sarah · 30 June 2019

★★★★★ 1/5

Trustpilot

Having had redundancy cover for years…

Update on the below.Apparently my employer said I knew in November 2018 that my job was at risk. He is used able to provide any evidence to support this as it's a lie, and yet despite this Covea feel that his word is more reliable than the documented evidence dated and signed for by the same individual. This fight is not over . If anyone has had similar situations please feel free to message me.Having had redundancy cover for years now but thankfully never had to use, but I’ve enjoyed the comfort and security it brings knowing its there if needed Last year I was offered a job back at a previous company with more money and increased responsibility, I used this as a trigger to increase my accident and redundancy cover.In February 2019 was surprised and disappointed to receive notification I was being made redundant after only 8 months.Having looked through the terms and exclusions on my old and top up policy I was comfortable that the dates where all ok and within the terms of the policy and a claim should be honoured.My initial contact with the Covea was great, prompt and efficient, given the stress of the redundancy this was a welcome relieve.Sadly, this confidence was short lived.I provided the claim form and supporting documents all within a few days, this included the redundancy notification from the company detailing as you would expect but not limited to the date of my notification of redundancy and date of my termination of employment.I had a few bits of information still to receive from the previous company which is still trading so had planned to forward these on. My previous director, who had become difficult and somewhat belligerent to the rules of my employment, continued in this vein when refusing to answer the insurance company questions even thought I provide all this in the claim form, includingBank statements (showing salary)Contract of employment showing salary and start dates Notice of redundancy As well as confirmation that I was and actively seeking work I was the one who chased Covea up ,constantly looking for information about the claim and finding out what was still outstanding , not once did I receive any direct update from them until my claim was declined and even then only after I complained about the communication or lack off after several months . It turns out that someone in my previous company put down on my claim form I was informed I was being made redundant back in November which was news to me , (even though at that time I was still in a probationary period) .I have been trying to get answers from Covea , as the policy owner , payer and claimant but apparently this small detail counts for nothing apparently this is due to Data Protection would you believe and they can’t discuss the information other than to say it contradicted my claim form and as such my claim has been rejected It would appear the Legal document I received from my employer before I left which clearly states my Statuary dates and conditions of redundancy are not worth as much as a tick box question on a questionnaire that only asks Five question all of which I have answered with the physical documentations in support of the claim .When confronted with this Covea , instead of helping understand and deal with the issues I have raised , have stone walled me by hiding behind DATA PROTECTION , which given its my policy and I pay the premiums is laughable and in response they’re only answer is to complain to the Insurance Ombudsman if I want to take it further , which given the facts I most certainly will be doing . I’ve learned a valuable lesson today from Covea , which is being a client in possession of hard physical evidence and information counts for nothing when trying to claim on YOUR OWN INSUANCE POLICY WHEN MOSTED NEEDED . So thanks COVEA Show quoted text

D · 28 June 2019

★★★★★ 2/5

Trustpilot

I am not happy with the handling of my…

I am not happy with the handling of my claim so i looked at reviews and not surprised to see how many bad reviews there are. After numerous phone calls and emails and a letter which took them a month to reply to they inform me that the case is closed and claim was settled as fault. They have completely ignored my side of the incident and not provided me with the other parties evidence which i have requested. They did send me cctv footage but it only shows a tiny amount and i have requested the previous images but for some reason this has been ignored. Therefore it has cost me £400 excess and no doubt my premium will be increased on renewal.

Anne · 27 June 2019

★★★★★ 5/5

Google

Lucy was helpful and knowledgeable. She made everything easy.

Richard · 17 June 2023

★★★★★ 5/5

Trustpilot

Jordan was so helpful though out the…

Jordan was so helpful though out the whole process. He was very understanding and very patient as this was my first ever call. Thanks so much

Jack · 8 May 2021

★★★★★ 1/5

Google

Never given a review for a company in my life but I have to try and stop people giving their money to these con men. Take your premiums every month with no intention of ever paying out. Our business was forced to close due to a neighbouring property collapsing and preventing access to our building. Despite having business interruption, denial of access and loss of earnings cover on our policy we are 6 months down the line and yet to receive a penny from them. They have used every delaying tactic, loophole and mis information trick so far to avoid paying anything which is there in black and white in our policy! Currently going through financial ombudsman to get resolution. Other reviews I've seen show I'm far from being a unique case and this is just how they think it's ok to operate. AVOID THIS COMPANY AT ALL COSTS.

Karl · 18 June 2019

★★★★★ 1/5

Trustpilot

Difficult and slow; painful service

Poor. Bought my car insurance from Halifax however these guys acted as the underwriter for the insurance. When I had the accident they towed the vehicle to my house instead of the repair centre (unlike an experience I had with Aviva) and I waited for nearly a week because their engineers were slow in making an assessment of how much it would cost the car to repair before it finally went to a repair centre and I had a courtesy car provided.In that time I was left without a vehicle to go places and also had my damaged undriveable car left on my driveway. Bit of a joke really and had a person from Covea insurance say I was at fault when another person already stated it looks like a 50:50 liability.I was incredibly stressed from the accident and the slow process that Covea have made me feel even more stressed. I won't buy insurance from them or anyone that is underwritten by them again.

David · 14 June 2019