Covea Insurance services Limited Halifax reviews

★★★★★ 4/5

Trustpilot

Polite and helpful (Sophie)

Sophie was lovely and helped me through my phone call, as I get very bad anxiety over the phone. She was able to make the phone call short and simple and was very polite.

Iona · 7 March 2019

★★★★★ 1/5

Trustpilot

I got hit by a car on my moped.

So I got hit by a lady in her car. I was on my moped. She was pulling out of a junction to turn right. She didn’t even see me coming down the road and went in the front of me. So her insurance payed out but not enough to buy a replacement moped. And she even admitted it was all her fault. An ritten off my moped. So how does that work out. Now I can’t afford to buy a replacement one because they didn’t pay out enough. So I can’t get to work. Good work. Definitely avoid this company.

Terry · 3 February 2020

★★★★★ 1/5

Trustpilot

Sterling Pet insurance

We had Sterling Pet insurance. Our one and only claim is now entering its 4th month. Every time I call for an update I am told that they are experiencing a high volume of claims so there will be yet another delay. My claim is allegedly now with the assessors and a decision should be forthcoming early this week. I have heard this before so will wait and see. I am just grateful that is is a small claim and after the £100 excess I will be lucky to get £75 back. I recently received my renewal quotation which has doubled from last year, needless to say I declined this and promptly cancelled my direct debit. I insured our dog through Sterling pet solutions as they are recommended by Costco. I will be complaining to Costco about this really poor service.

Andrew · 2 February 2020

★★★★★ 5/5

Trustpilot

This is my first time dealing with…

This is my first time dealing with Covea and I was the third party claimant, they dealt me my claim very efficiently and saved me lots of time running between 2 companies, they resolved my claim very quickly. I may go and get a quote from them in the future, I called them and got through very quickly, more than I can say for my insurer.

Mike · 3 October 2022

★★★★★ 1/5

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Shocking Insurance Company

Shocking Insurance Company. I had the misfortune to be hit by a driver insured with them. The driver confirmed the accident was her fault (she hit me to avoid hitting another car!) and I have had to issue court proceedings to get my excess back. It has taken almost a year and caused me a lot of stress. Apparently they regularly use these type of shark tactics and let things get this far, in the hope you will give up. From my experience, I would never recommend them!

Kris · 1 February 2020

★★★★★ 5/5

Trustpilot

What great service!!

Sophie was polite friendly and handled all my questions with professionalism and in a great timely manner. So helpful and really put me at ease. Amazing service! Thank you !

Mark · 15 September 2020

★★★★★ 2/5

Trustpilot

Delightful staff - but UNFAIR PRINCIPLES

Delightful staff: helpful & considerate; the phone was answered quickly too & my claim was approved. However, when the time came to pay out, the small print meant my claim was stopped at the last hurdle. After paying all the employment insurance premiums for 2 years, I was penalised for signing a new employment contract 1 week too early, even though Covea agreed otherwise to pay out. All because I have been foolish to accept a job offer literally days too soon. Counter-intuitive and a great discredit to the insurance industry. At least D Turpin had the decency to wear a mask while on the highway. I will follow up with letters to the newspaper money sections, such is my sense that this really is unreasonable.

R · 23 January 2020

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful. I had unemployment insurance; I was forced to leave as no role existed for me at the company and Covea took over 2 months to come back with decision declining cover, over which time paid closer to £300 on maintaining my insurance. This made no sense as they were given all information on which basis the declined the claim when this was made. In addition to this they only took my previous employers word (never requesting any type of proof), and failed to take into consideration written evidence I supplied them with. Their advise was to go back to the company and get the company to confirm the documentation I supplied them with was valid!I will advise my circle of friends to drop this insurance as well.

Z · 21 January 2020

★★★★★ 1/5

Trustpilot

I’m very stressed, terrible customer service, cowboys

I’m very stressed, very dissatisfied and extremely annoyed at how I have been treated, from the start of my claim I was made to feel like a 2nd class, like I was begging. I have or at least had planned for then expected by having mortgage protection insurance with this company. The first call to them I spoke to an adviser who though he could and would speak to you as if he was the gate keeper, he made me feel like I was in the wrong for attempting to make a claim.From there it has gone down hill, from my claims manager to any of the advisers, Yes I will admit I’m very short and to the point with them when I call but they have done nothing to make me feel any different towards them.Mortgage protection should be instant not having to wait weeks, now becoming months, I started the claim early December and I’m still only at the first gate. When initially taking the insurance I was never asked for medical records etc, now I’m told they have to check my health first, What the hell does a twisted knee have to do with previous health, if it has only just happened??I’m now so close to disregarding my doctor and contemplating going back work on a damaged knee just so I can pay my mortgage. Two payments now have had to be covered by credit cards. I explained this to my so called case manager, she sounds like she really does not care, neither do the advisers, I’m now stressed, not sleeping, arguments in the home constantly. They correspond via snail mail 2nd class mail, apparently they don’t have e-mail addresses to send correspondence. Which company in today’s times does not have e-mail for corresponding?Three times I sent my paperwork in twice they lost it?I’m looking to get the ombudsman involved, avoid these if possible, the only reason why I used them was my financial adviser set up the policy. Shop around check reviews, I’m pretty sure most of the good reviews on here are fake.Terrible customer service, terrible customer care, slow, inefficient.

Patrick · 20 January 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!! My partner had his van stolen last February, 2019, he supplied cctv footage, which shows the thieves breaking in and pushing the van off the drive, before pushing it down the road. They will not pay out, as they reckon he left the keys in the van!! The same bunch of keys with his house keys on that he used later on that day to gain entry to his house! In the meantime, he has had to manage with borrowing a van and then hiring one, whilst still paying the HP. It is crippling us, and has got to the point where we cant pay both. The service over the phone has been dreadful, at one point he was told there was no one to speak to as they were all in the pub!!!! I would not recommend this shower of s**t to my worst enemy, avoid at all costs!

Jane · 16 January 2020

★★★★★ 1/5

Trustpilot

Had a Crash with An M&S lorry on the…

Had a Crash with An M&S lorry on the 25th of November 2019 with my lutton van that could not bee seen. My van is sign written and has had a tail lift fitted that can handle the weight we carry on pallet. So far we have had an hire van that everyday I get phone calls over telling me its off hire. We have just sorted that my van sign writing was fine and this crash was not my fault in anyway and now have been told I they will not pay out for the new van to have sign writing to be done as its a write off. why should I loose loads of money on this when its the other drivers fault. I should be able to get my replacement van sign written to the same standard to what I had before the accident. The tail lift was damaged and you can not hold on to it as the spring has broken so lost my money there to. They have valued my van so low as well why should I be the one that looses everything? when I did nothing wrong not right Covea should be trying to get all my losses back not doing nothing.

Aylesham · 14 January 2020

★★★★★ 1/5

Trustpilot

Poorly conducted/unprofessional

I had an accident with a driver covered by you. I must say I feel sorry for them. I was contacted by you instead of you contacting my broker and had scare tactics used against me (Saying the hire car I had provided by my broker was to expensive and that I'd end up getting billed or taken to court) I then thought to go with you and did. Fortunately I was contacted by the garage my car is at and they explained the while situation and how the scare tactic was to keep money low for them. By this time I had the car booked in at another garage and was being picked up for another hire car. After cancellation they said they would deal with it all. (Which they didn't) I had to cancel everything myself. To concur, a very poorly conducted company who have no professional courtesy to customers or other companies who also you scare tactics and intimidation to save themself's money.

Kieran · 14 January 2020

★★★★★ 5/5

Trustpilot

Cannot speak too highly, first class

Cannot speak too highly of Covéa. I had my vehicle stolen and Covéa dealt with what was a difficult and distressing situation for me with professionalism and care. The payment I received was fair and prompt. They even told me about an additional insurance covering personal items within the vehicle which I claimed on also. I did not even know I had that cover. A month after all this happened I broke my windscreen on my new vehicle and Covéa had that sorted straight away. Would particularly like to mention Adam (surname removed) who dealt with the claim from start to finish in an excellent way.

James · 6 January 2020

★★★★★ 3/5

Trustpilot

First time heard of covea car…

First time heard of covea car insurance, I am a third party claimant, it took the insurance company 2 weeks to get in touch with me after someone crashed into me, in this time I had no car and was asking for lifts. Once I spoke to an advisor called Anya, she was very helpful, got a hire car sorted and my car picked up the day after I rang to get claim sorted. They replaced my sons car seat, which I wasnt expecting, I recieved emails promptly and letters in the post. The driver at fault only waited 3 days for his car to be taken to the garage, I as a thirsty party had to wait 2 weeks, unsure as why. But good customer service once claim started

Rebecca · 3 January 2020

★★★★★ 5/5

Trustpilot

First class service

I was involved in a no-fault claim on 19th December 2019 and I am so impressed with the level of service, assistance and professionalism of everyone I have dealt with at Covea. I have been kept informed every step of the way and my claim has been settled in just over a week with transfer of funds to my bank within the day of agreeing. I absolutely could not fault them in any way and would be more than happy to recommend them or indeed insure my car with them again. First class service. Thanks to Covea for making a difficult situation much easier to deal with.

Wendy · 30 December 2019

★★★★★ 5/5

Trustpilot

First class service by Brit at Covea Insurance

A Covea customer drove into my car in a shopping centre carpark causing extensive damage to my driver's door on 23/12/19. Not ideal timing just before Christmas but today I had a call from one of their agents Brit who took care of me over the phone. The process was seamless and well explained. They have arranged a premium hire car free of charge. Only issue is the garage they arranged for repair is closed for a week but this is due to the festive period and not Covea's fault. It's a shame to read so many 1 star reviews for this company as they have been first class so far in my experience.

Joel · 27 December 2019

★★★★★ 1/5

Trustpilot

Stay far away from this company as you…

Stay far away from this company as you can. I’ve had an accident and they tried to send people round my door, pressurising me 4 a meeting never heard of this? Sending me letters saying I have to pay for all the time and losses even tho I was insured. Horrible horrible company

Aaron · 1 November 2023

★★★★★ 1/5

Trustpilot

Hi i am a covea customer and i called…

Hi i am a covea customer and i called them to report an accident and they are totally useless they transfer me to a different numbers to call and at the end i was put to Andrew and he said that he will arrange the garage to come pick up my car and give the courtesy car until now nothing happening i called directly the garage which is even useless they said they just open 2 hours today and they couldnt do anything until monday afternoon by that time i lost £800 of my wages coz i couldnt go to work with out a car. So covea insurance how do you deal with this put yourself in my situation what you gonna do. I cannot wait until my insurance to be due for renew and deffinetly im not going to renew with this one again

Marilou · 14 December 2019

★★★★★ 5/5

Trustpilot

Similar to the previous comment

Similar to the previous comment. A neighbour accidentally hit my car while reversing. The next morning I was contacted by a Covea Claim representative (Riz), and was completely assured the matter will be dealt with immediately along with a hire car and at no cost to myself, he even apologised for the inconvenience caused. Having someone damage your car is not a pleasant experience, but the way this claim was dealt with was both efficient and courteous. A pleasure dealing with this company and claim agent.

Huw · 13 December 2019

★★★★★ 1/5

Trustpilot

Myself my partner and our 3 year old…

Myself my partner and our 3 year old son were in our car when a driver covered with covea deliberately rammed Into the side of our car (he was in inside lane, cars parked in front, we couldnt stop to allow him in as busy traffic and car directly behind us and if I pulled over I was driving onto oncoming traffic) he didnt stop either to check we or our car were okay. We did stop behind the said driver at traffic lights and my partner asked him if he was going to pull over to swap details etc to which he replied "I didnt touch your car" my car has a massive scrape along the passenger door, wheel panel and alloy. His paint is actually still on my car! Through my car insurance I found out covea insure him so I opened a 3rd party claim. This happens the 3rd Oct. Theyve "been in contact with him regarding the matter" to what he denies being in the area at the time (my partner on passenger side actually took photos of his car speeding away which is proof he was there also) I called up the other day, after 45 mins of being put through to different depts I spoke to someone who said theyd need to get in contact with him again, which makes me question why? Hes already denied being there and any bad driving on his behalf happening .... I also found out hes under fleet insurance and has a few company cars. I personally have called up and spoke to at least 20 different call handlers and I'm still no further forward. As I stated my car still has his paintwork on it and my partner has his registration number plate and him driving off after the crime he committed. Police are now involved as this shambles of a company arnt doing much to help! Theyr the most unhelpful, condesending bunch of car insurance call handlers! Ive emailed them at least 5 times with the proof I have he was at the scene and his paintwork on my car but somehow that doesn't seem enough. Absolute bunch of jokers!!

Mr · 11 December 2019

★★★★★ 1/5

Trustpilot

Scam of a company!

Scam of a company!! Never ever insure with this so called company! Bunch of scammers sitting behind the desk. Was Insured with them for 2years. Paid £86 pm for 2years. My van gets stolen and they wana make the most stupidest excuses so they don't have to pay me out. In the end, didnt pay me out and allowed my van to just get robbed without covering me, didn't want to return the money I paid them for 2 years either! NEVER INSURE WITH THESE SCAMMERS!

Rahiel · 10 December 2019

★★★★★ 5/5

Trustpilot

Highly Recommend

It surprises me to see all of the negative reviews regarding Covea, I had an accident on 25th, within a week my car had been collected, inspected, courtesy car provided and I was informed it was a write off. I was offered the option of salvage or recovery with both options explained well and allowed time to consider these options.Being my first accident after 10yrs driving I wasn't sure what to expect but the process was explained well and the staff made me feel supported and understood. Assuming payment comes through on time from crash to settlement has taken less than 2 weeks. Genuinely cannot fault the service.

Rikki · 4 December 2019

★★★★★ 1/5

Trustpilot

DISGUSTING BUNCH OF NOTHING BUT…

DISGUSTING BUNCH OF NOTHING BUT THIEVES, IT IS CLEAR THAT THEY DO ANYTHING AND EVERYTHING TO AVOID SETTLING VALID CLAIMS, I WILL NOT DESCRIBE MY PERSONAL EXPERIENCES ON HEAR FOR ALL TO VIEW, AS IT IS CURRENTLY BEING INVESTIGATED BY WATCHDOG, CITIZENS ADVICE BUREAU HIGH END LAWYERS, THE FINANCIAL AND INSURANCE OMBUDSMAN, GETTING A RESPONSE IS NOW A PRIVILEGE,WHICH IS CERTAINLY NOT TRUE WITH ANYTHING CONCERN,ING THESE CROOKS.I ADVISE ALL AND SUNDRY TO AVOID AT ALL COSTS, YOUR MONIES MAY AS WELL BE THROWN OUT OF YOUR WINDOW.AND A MESSAGE FOR GIORGIA, WHO WOULD APPEAR TO ONLY RESPOND TO HER OWN POSITIVE POSTS AND IGNORE ALL COMPLAINTS, SHOCKING DOES NOT COME CLOSE, ASHAMED TO BE WITH THEM ON ANY LEVEL.WATCHDOG HAVE TODAY CONFIRMED THE ARE MONITORING THEM ON A DALIY BASIS DUE TO THE WORRYING NUMBER OF COMPLAINTS RECIEVED.....YOU HAVE BEEN WARNED.

Neil · 3 December 2019

★★★★★ 4/5

Google

Jack and Ben were excellent in dealing with the accident

Greg · 17 June 2023