Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

I’m not with Covea insurance but was…

I’m not with Covea insurance but was involved in an accident with someone who was. The accident happened at 3pm on a Sunday. I was called by someone from Covea by 9:30 Monday morning .. by 12pm i had got a hire car , my car was collected to be repaired in the afternoon and I was sent money to replace my child’s car seats by the evening. The lady who spoke to me on the phone and organised all of this was so friendly and helpful it really put me at easy. I will definitely be inclined to use Covea personally When my own insurance needs renewing. Thanks again !

ELEY · 26 November 2019

★★★★★ 3/5

Trustpilot

Awful service!

Although I'm not happy with the overall quality of service I received. The speed in which my complaint was dealt with I have changed my rating to 3 starsAwful service!I only gave 1 star because I couldn't give zero!After waiting 3 weeks for an assessor to show up, I was told that the car was repairable. The car was collected and taken to the garage for repair. I was provided with a courtesy car to use whilst my car was being repaired. Three days later the courtesy car company called to say the would now need the courtesy car back as my car had been written off and the terms of the courtesy car was only for use whilst my car was in the garage for repair. I hadn't received any information about my car from Covea to say that my car had now been written off yet they had informed the courtesy car company. I then received a call from the garage to say the salvage company was on the way to pick the car up so if I wanted anything out of the vehicle I needed to come now. I explained that I was at work and couldn't get over to remove the items myself so they agreed to do it for me. But didn't remove the roof bars or floor mats which were genuine Peugeot products costing about £250.When I tried to claim for these items I was told that I couldn't. All the way through the claim process I found that the staff were unhelpful and didn't seem to care.In future I'll try to avoid Covea policies

Deil · 21 November 2019

★★★★★ 1/5

Trustpilot

Covea the company with no aftercare

Lodged an accident claim with Covea Insurance in June, we are now in mid November and still no sign of a settlement. They repeatedly failed to communicate with me, they failed to return my .phone calls. When you did actually speak to someone who works for Covea Insurance they never explained exactly why thing took so long to happen and at what stage my claim was. In my opinion once you've paid your premium to Covea forget about any customer aftercare it ain't there. Look else where for your insurance, forget Covea I wish I had.

Eric · 20 November 2019

★★★★★ 1/5

Trustpilot

Theft from my car + engine tampering from Covea's garage

It’s now Wednesday & I have not heard from you despite promising me you’d get back to me Monday…the more you drag this out, the more determined I am to get justice on this….& please do not hide your responsibility in this case with a spineless letter.As I have said previously; the cost for you to repair the damage your garage made to my car will be minuscule compared to the poor publicity you will get across forums & social channels if you decide not to accept liability.Remember your garage stole the spare wheel, jack & tow device from my car so who knows what other parts you took or replaced for other vehicles…I’m not going away so make no mistake about that.All I want is for my car to be repaired to the same mechanical condition it was in prior to your garage picking it up & keeping it for all those weeks; so either you do it, or I’ll get it done at your cost.The longer you drag this out, the more determined I become.Mark Bradford

Mark · 20 November 2019

★★★★★ 1/5

Trustpilot

Covea have sold my contact details onto…

Covea have sold my contact details onto 3rd parties. I am now being inundated with phone calls trying to get me to claim for non existent injuries. And now to cap it one telling me I have won prizes with Cadbury's. I feel sorry for anyone who could easily be scammed by this and give their personal bank details to a stranger. I have rung customer services who surprise surprise deny selling my information. So how did the accident claims person on the phone know it was Covea?? I have put TPS on my mobile and blocked anyone's number I don't recognise. I have now been called at work so here we go again....BTW the accident wasn't even my fault!!!

Wintons · 14 November 2019

★★★★★ 1/5

Trustpilot

excess on the excess

i had my catalytic converter stolen in the summer. On top of the excess Covea expected me to pay half the cost of the catalytic converter as it would 'improve the quality of my car'. they also said that the rest of the exhaust was 'still making a noise' after the repair and i would need to pay to have that done too. As I had had no trouble with the exhaust and as i had recently had a service which the garage confirmed showed no problem with the exhaust this was clearly either caused by the theft or the repairers and should be covered by the insurers. The company gradually brought down the costs until eventually they agreed i didn't have to pay anything other than the excess but it was a week of stress and misery constantly looking through papers to back my case. I am very frustrated as yet that SOOOO many insurers are actually just cover names for Covea and I can't find an alternative

Bronwen · 13 November 2019

★★★★★ 5/5

Trustpilot

John was knowledgeable and explained…

John was knowledgeable and explained the process of making my claim and next steps clearly and with kindness and patience.

Shahida · 16 June 2022

★★★★★ 1/5

Trustpilot

Surprise surprise Covea have denied…

Surprise surprise Covea have denied liability with the condition my car was returned in & you have not bothered to get back to me.Absolutely disgusted with their verdict but not the least bit surprised; they tampered with my car & have wrecked it…I will be ensuring they get the negative publicity they deserve across social channels & any other medium I can. The damage I could cause you will far outweigh the price of repairing the car properly so it’s your choice. Either Covea accept liability & fix my car, or I will do as much damage as I possibly can.Disgraceful, unethical, corrupt! They are everything that stinks about Insurance; they have conned me. You only have to look at all the complaints about them on TrustPilot. I will be posting more complaints across as many forums as I can.They are a disgrace! Typical that they only react when I went public.I will ensure everyone knows about this across every forum & I will be going to the financial ombudsman and all the governing bodies too. I will also seek legal advice.Their company/garage tampered & sabotaged my car…they know it, the body shop know it & I know it.THEY WILL NOT GET AWAY WITH THIS.It will cost them a lot less money to fix what they have broken that the money they will lose when people read my complaints…they have chosen the wrong person to con! Disgusting!I may as well cancel that policy now right?The whole process of this claim has been so bad I cannot put it into words.I’ll give you until Monday to contract me otherwise I’ll start my crusade to name & shame your company.Mark

Mark · 9 November 2019

★★★★★ 1/5

Trustpilot

Formal Complain to Covea currently ignored

Currently lodged a formal complaint with Covea over the condition of my returned car; 3 days after initial complaint NO-ONE has had courtesy to respond to my emails...a broker friend of mine who deals with Covea highly suspect the garage they appointed have tampered with the engine & returned it with no coolant or water causing me to break down & the engine seize...all it went in for was a replacement bumper...8 weeks later the car is potentially a write off...everyone I speak to suspects sabotage/tampering of the engine so I will be taking this as high as I can and as far as I can until the car is repaired...it was mechanically sound when picked up. Not happy at all but very very determined to get justice. The longer it takes to reply the more determined I will be to get justice.Update...Disgusted with your verdict on my complaint.Funny how I went public on Trust Pilot about my lodged complaint with Covea over the condition of my returned car; 3 days after initial complaint NO-ONE had the courtesy to respond to my emails...then I post a complaint & yyou suddenly react!A broker friend of mine who deals with Covea highly suspects the garage you appointed tampered with the engine & returned it with no coolant or water causing me to break down & the engine seize...all it went in for was a replacement bumper...8 weeks later the car is potentially a write off...everyone I speak to suspects sabotage/tampering of the engine so I will be taking this as high as I can and as far as I can until the car is repaired...it was mechanically sound when picked up. Not happy at all but very very determined to get justice. You had it for 7 weeks so god knows what you did to it in that time before delivering it to the body shop.You have conned me but you will not get away with it.

Mark · 24 October 2019

★★★★★ 1/5

Trustpilot

Don't ever let cova get one of their…

Don't ever let cova get one of their engineers to value your car they are utter morons and that's putting it politely, in a non fault accident other party admitted liability so why am I soooo much out of pocket!! My cars market value £2500 ther engineer said it was only worth £700 , not even enough to buy a decent mountain bike !! The definition of insurance is to cover a loss this is definitely not happening here I am way out of pocket , my car was my pride an joy an now its gone I have to try and find another car so who's gonna cover all that time I will have to spend looking for one , I suspect the other party is also covered by covea an that's why it's been such a low offer for my car I looked at auto trader like they said sent in all the details average price 2'000 to 3,500 it's not rocket science I haven't seen my car in weeks so don't even know what state it's in !!!! Update , covea should not be allowed to trade they are one of the biggest rip off company's I have ever !!!!, had the misfortune to come across , what a bunch of thieves ther are I have just recevid a letter from them , my car which they valued at 745 pounds and this is after an engineer valued it at £1170 pounds big difference so there sending a cheque out for wait for it !!!,!remember other party has already admitted liability a jaw dropping £200 yes you read that right £200 what the @@@@ am I supposed to get with that spent more than that on tyres before I got hit , well you know what covea you can stick your lousy check where the sun don't shine I WANT MY CAR BACK NOW !!!!!!!! Sound angry do I, !!! You have no idea !!!

Tommy · 23 October 2019

★★★★★ 5/5

Trustpilot

Jordan was very helpful and efficient…

Jordan was very helpful and efficient whilst I enquired about retaining my vehicle. He was professional and confirmed the full process and completed the transaction efficiently.

Laura · 1 July 2021

★★★★★ 1/5

Trustpilot

Tried twice today to register a claim

Tried twice today to register a claim. The first time I was told they were busy and would ring within an hour. They didn't. I called back and was told they were so busy it would be between 6 and 7 this evening, some eight hours later. No call came. This is bread and butter stuff for an insurance company. I see from reviews that the number of good reviews (45%) is identical to the number of bad reviews (45%).

Neil · 14 October 2019

★★★★★ 1/5

Trustpilot

Covea won’t help you fight powerful companies

After an accident I had with a petrol tanker pushing me into the middle of the roundabout as he couldn’t drive his vehicle and I had to put a claim in showing all the footage I had from my dash cam to show he cut me offI had been directed to Covea as they were handling my claim and after months of fighting and trying to explain that it was tankers fault, they backed down to the higher company and in short terms said they couldn’t help me and that it was my fault that the accident happened, like I’m looking to cause an accident that would hurt me? Like if it was a higher roundabout barriers I would of been crushed but it’s my fault

Daniel · 7 October 2019

★★★★★ 1/5

Trustpilot

After being insured with a covea…

After being insured with a covea trading policy for over 25 years and never having an accident until last December. When a car forced it's way through a narrow bridge hitting the back end of my truck whilst I was stationary I had to reverse 150yards back to speak to the other driver. After taking photos and providing these to the insurance which clearly shows I was not at fault. However my renewal is now due and they still haven't resolved the claim but want to charge me a premium until it is resolved which they say could take up to 3 years. The other parties have already stated they are not claiming for whiplash so how can this possibly take so long to resolve. And how can I be expected to pay a premium on something that hasn't been resolved and clearly the evidence shows I'm not at fault. Very disappointed in the service and where is the loyalty from them to someone who has been a customer for so long. Andrew

Heather · 6 October 2019

★★★★★ 5/5

Trustpilot

Red was on the ball.

Red was really polite, professional,informative,lovely sense of humour, explained every thing to me it was like talking with a friend. She is with a pay rise.

Jim · 22 June 2021

★★★★★ 5/5

Trustpilot

A Very Helpful and Stress Free Claim

Due to their customer damaging my vehicle Covea contacted me to arrange repairs for my vehicle and take details of the incident and damage. The representative I was dealing with, Riz M, was very helpful. He attempted to contact me a couple of times when I was unable to take the call, left a detailed voicemail to explain what was required when we were eventually able to talk, making the whole process painless. He also allayed any concerns I had by allowing me to ask questions giving responses in a very reassuring manner. Offered further assistance for any other questions I may have advising that I could contact him any time should there be anything I need during the process of getting me vehicle repaired. Advised me to notify my Insurers to close their claim as notification only, which I likely would have left open otherwise, so even though I am not a customer of Covea, he was very professional and gave me the information I required to protect my own policy. Highly recommended, considering a switch once my renewal is due, as the process for contacting them is far smoother than with my Insurers, and each representative I have spoken with has been very helpful. Thanks for your help Riz.

Craig · 18 September 2019

★★★★★ 1/5

Trustpilot

I was made redundant 2 months ago and I…

I was made redundant 2 months ago and I am yet to have my mortgage protection claim processed. They say they are waiting to hear from my former employer but that was at least a month ago. I have sent them all the documents and even had to sign on which is humiliating but still no joy. All they do is send letters and texts. I cannot find a job and having to pay mortgage even though I am paying for cover is very stressful. I will cancel soon if my claim is not processed as at least that will save £30 a month.19th September - progress has been made and my claim is now going through. Thanks.

Mark · 17 September 2019

★★★★★ 1/5

Trustpilot

Absolutely shocking company

Absolutely shocking company. One of there clients had crashed into me and my friend, leaving car damages and physical and mental damages back in January of this year. My insurance company have been chasing this up and trying to sort all the legal requirements up ever since. They finally admitted liability and a settlement offer had been offered, for the company to now after admitting liability have done nothing but ignore my insurance company and not accept the settlement or offer another but to just ignore! What a poor and unprofessional excuse of a company. What your client and your company has done to my mental health this past 9 months is appalling and the company has not been co-operative at all.

Jack · 10 September 2019

★★★★★ 1/5

Trustpilot

Dreadful experience

Dreadful experience. This insurance company cover the public liability for a mechanic who has damaged my vehicle. The mechanic will not accept liability and covea advise that they have sent an independent mechanic who has provided a report to advise the car is ok (although they won’t release the report). Took the car to main dealership who diagnosed faults and costs for repair but they still won’t accept liability unless it’s proved that their client caused the damage. Quite threatening in their email correspondence. Avoid this company

Mr · 2 September 2019

★★★★★ 1/5

Trustpilot

Poor service

I have had a terrible experience with Covea, my sons car was hit by a speeding driver and went on fire whilst he was in it, I have evidence from the police that it was non fault on his part, yet Covea have done nothing to chase up the at fault driver who is not responding to her insurance company. The accident happened 5 weeks ago I was advised to wait to see the other driver accepted liability, only to be told last week that as I had not made claim there was no legal requirement for the other drivers insurance to respond, so I basically waiting around for 5 weeks for nothing. When I did make the claim on my sons behalf I was advised that as the car was a write off if I did not have a replacement vehicle on the policy within 30 days they would be deducting a £1000 excess( which I understand) and £1400 insurance (the years premium) before paying the rest to the finance company. I asked them how was I supposed to replace the car if they were deducting all the insurance money from me, I also stated that this was not in my policy documents, to which I was told it was decided on a case by case basis by Covea. I feel so let down and misled by this company you should feel reassured when these things happen because you know you pay your insurance, however Covea have left me in a position where after a non fault accident I am paying insurance and finance for a car that is in the scrapyard. If they had allowed me to continue paying my insurance monthly I would have been in a better position to replace the car, while they were waiting for a response from the other driver. The whole process of claiming has been so confusing and stressful I wish I had never taken out insurance with Provident/Covea.

Kev · 1 September 2019

★★★★★ 5/5

Trustpilot

Great Service

Really, really impressed with the service provided by Covea Insurance. The claim was for my elderly aunt's hearing aids which had been lost during a recent stay in hospital. The claim was dealt with quickly, efficiently and with the minimum of fuss. I will definitely be recommending Covea.

SALLY · 7 February 2024

★★★★★ 1/5

Trustpilot

I have had a terrible experience with…

I have had a terrible experience with Covea insurance. I had my car stolen while I was away on a short break in Bournemouth. I have had to be questioned twice for over an hour on the phone being questioned about the same information, I was being made to feel like a criminal! I am 6 weeks down the line without being offered any settlement. I have been told my key has to be sent off for analysis and will take between 5-6 weeks! I have not been given any courtesy vehicle and am incurring costs daily. Never would I have envisaged this process taking so long. When I purchased this insurance I paid an extra £250 compared to the cheapest quote I received, complete rip off.

Patrick · 29 August 2019

★★★★★ 1/5

Trustpilot

Abysmal service.

Abysmal service.I have, in total, spent hours on the phone listening to hold music. Why can't anyone provide basic, accurate information in a timely manner?I was hit by a Covea insured driver who, through Covea's representatives, insisted they were not to blame. Even after providing dash-cam footage they still tried to wriggle out of paying. They finally agreed and paid the full cost including a hire car for the duration of the repair. However, trying to obtain even basic information such as the total cost of the claim has proved almost impossible. This has made it incredibly difficult to get a comparison quote for my own insurance provider as total cost of claim is required.I would try and avoid them at all costs.

Mark · 28 August 2019

★★★★★ 5/5

Trustpilot

I spoke with Sophie who was excellent

I spoke with Sophie who was excellent, for the first time in 9 years driving I had to call to inform of a small bump I was involved in and was a little nervous. I have to say the understanding and empathy I received was excellent. The policy in which they provide me was also excellent, as I was not claiming against my car I would not have to pay any excess even if the other party claimed against me! Couldn’t fault and would happily stay another year.

Kari · 25 August 2019