Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Well words fail me on this company

Well words fail me on this companyOmbudsman and trading standards have been informed My next step legal action against this horrendous inexperienced company. Still waiting for them to validate my claim of which was made circa 7 weeks ago.A small claim nothing out of the ordinary. Delay Delay Delay tactic s COVEAMaybe Covea are in financial difficulty and can not honour there terms and conditions so they use DELAY TACTICS IN SETTLING A CLAIM. I have also notified Watch dog regarding Covea......

VH · 14 June 2019

★★★★★ 2/5

Trustpilot

Trustworthy partnership NO

Not sure what to make of this...I received a letter from Covea insurance the other day, stating that they had to re-open an incident that occurred 6 months ago. I never claimed, although I had the damaged wing mirror but at the time it too long to fix, I ran out of patience because I was being passed from one person to another so did it myself and drew a line under it. I asked them what was being claimed by third party insurer who hit my car and they said ‘nothing’ so why do they need to re-open the case and why is it the ‘debt recovery dept’ if there is no debt to recover when neither have claimed? I’m skeptical, slightly annoyed and confused at why I’m having to defend myself 6 months later...their letter basically suggested I was at fault. Disgusting...apparently a broker of Halifax, will NEVER trust this type of model

Sina · 13 June 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible, their actually dealing with a clam that happened 11 months ago, tell my because I haven't got my car anymore i cannot prove I'm innocent....!!!!! Even tho I've already stayed I have no idea what their on about, and this was My car insurance company. Then I get told I've never rang up before... Utter bolox. 2nd time I've got to pay for someone else's insurance fraud ina couple of years. Not helpful companies rude and talk over you. They need to remember there only human in a job.

E.bright · 13 June 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs

These people are shysters and crooks who will lie at all stages of your claim, whether it is about writing, phoning you back or claiming. They are incompetent and dangerous. If your guttering is fine before two names storms, then leaking like a waterfall afterwards, apparently this is not considered storm damage. They were unhelpful, rude and hostile. I would, like many others, give 0 stars if it were possible. You should avoid this company at all costs.

Jack · 9 April 2020

★★★★★ 1/5

Trustpilot

So far terrible and left me in the…

So far terrible and left me in the lurch in Europe after a car accident which was even stated by the police to be not my fault. However it is so amusing and interesting to note this Trustpilot site.Every time a complaint is filed on here someone gives a 5 star rating below. Now that requires investigating And I might be just the person to investigate not only Covea, but Trustpilot.I accept your terms and conditions only if you adhere to them

Kevin · 10 June 2019

★★★★★ 1/5

Trustpilot

Claim still not moved forward since 30Jan19 !!

Absolutely horrified that insurance companies can perform so badly and seem to get away with it. This insurance company has not answered several communications from my insurance company, since the incident on 30th January 2019. My insurance company cannot contact this insurance company to discuss my claim over the phone, my insurance company insist that they themselves cannot complain or are powerless to force this company to progress my claim, unless I potentially foot the bill and then I MAY! get resolution. Why would I risk this way forward with the performance seen to date. Anyway I have responded myself to this insurance company today (Sat08 June) and I will keep you posted on whether I get a way forward.I suppose it is brilliant if you yourselves have car insurance with Covea as you will never be claimed against!

Derek · 8 June 2019

★★★★★ 5/5

Trustpilot

Excellent customer service

Tegan was polite, pleasant and dealt with my query quickly and efficiently.

Mark · 15 March 2023

★★★★★ 5/5

Trustpilot

Sundash was exceptionally patient

Sundash was exceptionally patient, understanding and knowledgeable.She put my mind at rest and is a credit to Covea insurance who I can highly recommend.

Diane · 20 September 2021

★★★★★ 1/5

Trustpilot

Shouldn't be allowed to trade. Avoid.

Never given a review for a company in my life but I have to try and stop people giving their money to these con men. Take your premiums every month with no intention of ever paying out. Our business was forced to close due to a neighbouring property collapsing and preventing access to our building. Despite having business interruption, denial of access and loss of earnings cover on our policy we are 6 months down the line and yet to receive a penny from them. They have used every delaying tactic, loophole and mis information trick so far to avoid paying anything which is there in black and white in our policy! Currently going through financial ombudsman to get resolution. Other reviews I've seen show I'm far from being a unique case and this is just how they think it's ok to operate. AVOID THIS COMPANY AT ALL COSTS.

Karl · 6 June 2019

★★★★★ 5/5

Google

I received a telephone call from Sundas this morning (20 Oct 2021) following up on a car accident I had yesterday. Sundas was very efficient and polite, putting me at my ease. She took details of the event and answered all my queries. I would say my experience was excellent.PositiveResponsiveness, Professionalism

Ray · 17 June 2022

★★★★★ 1/5

Trustpilot

We're to start with this armature…

We're to start with this amature insurance company.They love to take your monthly premium but God forbid if you make a claim. They will try every trick in the book not to settle your claim. Awful company should be closed down by the ombudsmanPs:The fastest responce I have ever had from Covea is after writing my review.I am thoroughly appalled by Covea insurance to question my integrity on a factual claim. My cover with Covea is circa £34,000My claim is around circa £4000After reading reviews of this company I will start a petition with other dissatisfied customers and then maybe the trading standards with investigate Covea. VH

VH · 31 May 2019

★★★★★ 1/5

Trustpilot

This claims company is an absolute…

This claims company is an absolute joke. I was burgled last year which was absolutely terrifying for me and my children! Covea have done their best to frustrate the entire claims process despite having police crime reference numbers who attended at the time and their statements to further corroborate this. They further sent loss adjusters and an independent investigator to take statements, all done satisfactorily, they have receipts and photographic evidence and still there is no outcome! We are 6 months on and my house needs repair and my items have still not been replaced or paid out! AVOID AT ALL COSTS! I will be seeking legal advice on how to pursue this.

Nazia · 29 May 2019

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Worst customer service. They will find any reason to deny home insurance claim. My ceiling leak damage was put down as a maintenance issue although it happened first time in yearsNever again buying any insurance with them or swinton insurance from where i bought policy

Consumer · 16 February 2024

★★★★★ 5/5

Trustpilot

Absolutely brilliant....very nice…

Absolutely brilliant....very nice person all explained well and very calm.....so far all people to do with this company have been a pleasure and Becky was great

Parveen · 21 April 2021

★★★★★ 1/5

Trustpilot

Honestly

Honestly, I came to Covea through a broker (A Plan, who are amazing), and I will never ever use Covea again. I was in a no fault accident with a woman I know, who went behind my back and made a claim without telling me, and Covea also failed to tell me about the claim! I'm out money, my insurance premiums have skyrocketed, and they've told me I can't dispute the claim at all!! Also, this has been going on since beginning of April, they ignore emails and customer service hang up on you.DONT USE THIS COMPANY, THEY WILL SCREW YOU OVER.

Max · 9 May 2019

★★★★★ 1/5

Google

Absolute joke of a company avoid they categorise your vehicle from pictures then when having to get the ombudsman involved admit what they did then just pass you from person to person I bet I can name half of the staff who work there

Nathan · 16 April 2024

★★★★★ 1/5

Trustpilot

Shocking. Clearly Insurance Fraud !!!!

Wish i could give 0 star rating.Put the Kettle on get some Biccies and strap yourselves in. This is my situation.I AM the victim of Insurance Fraud !!!Shocking experience and cannot get hold of the Complaints Department. I got sent a letter which arrived in the post Feb 19 stating I "may" of been involved in an incident in Dec 18. The letter is dated May 18. Weird ...... How can they date a letter before the Incident ????I have lost my No Claims because of this. I have already explained to them that I was in bed after work and the car parked on the driveway with NO other person having access to the car.On hold with Claims Department for over 45mins. The Claims Department then said it must have been my Partner. How can that be, she had died earlier in the year 10mths before the alleged Incident. Absolutely miffed with this Company. Been passed all over different departments from pillar to post. Given Phone Numbers that do not work or get answered and above all they hang up on you. I am getting nowhere with them !!!!!! Having logged everything i have been doing as i know it was NOT me or my vehicle in this alleged incident I have now been on hold a total now of just shy of 6 hours and counting.The alleged incident was also miles away from where I live. I am suspecting insurance fraud as :-I contacted West Mercia Police - No Record of Incident or any Incident in that area that day.Wouldn't send anyone to check for any "damage" to my carI honestly believe they just pay lip service to customers but actually do not care. Having Read other reviews here i can clearly see a pattern with the standard lip service E-mail "Sorry to hear about blah blah blah" and "we will look into this blah blah blah".Next port of call :-PoliceFSOFSAWhichWatch DogThanks for reading and i WILL update on any progress.

Michael · 7 May 2019

★★★★★ 1/5

Trustpilot

Terrible experience to date in regards…

Terrible experience to date in regards an ongoing claim. They have dragged their feet at every opportunity with the appointed loss adjuster having taken nearly a year to just dry out and strip out my property (this is still not 100% complete). According to the loss adjuster Covea are in the process of making my alternative accommodation payments, however this has been ongoing for three months now and either Sedgwick International are lying or Covea are lying, still waiting for both companies to clarify which one it is!! On review of all the other reviews and their slump in Profits (see latest results), I am rather concerned.

CG · 29 April 2019

★★★★★ 5/5

Trustpilot

Outstanding customer service !!

Outstanding customer service from Cameron & Molly despite them representing the person liable for the RTA a family member was involved in. Received a phone call 3 hours after the accident occurred. Like for like loan vehicle supplied immediately and repairs being carried out by a local Main Dealer. Still waiting for the ‘Lady in the Naval uniform’ to process my claim three days after the event. Will definitely check Covea Insurance website when the four vehicles I own are ready for renewal.

Lloyd · 27 April 2019

★★★★★ 5/5

Trustpilot

Brandon Jones was an amazing employee…

Brandon Jones was an amazing employee helped me with everything I needed

Kieran · 8 March 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional and clear…

Chloe was very professional and clear in her questions and made the claims process very straight forward and is a credit to the company

MARTIN · 7 September 2021

★★★★★ 5/5

Trustpilot

I am really impressed with the service…

I am really impressed with the service from Covea. After an accident with one of their clients who admitted responsibility they contacted me to take over the repair with their approved garage. I have now received the car back and it is immaculate. Their approved repairer managed the whole thing with no input from me, picked up and dropped off the vehicle. All in all the whole process has been painless and i would recommend them to anyone without reserve

Mel · 23 April 2019

★★★★★ 1/5

Trustpilot

Appalling Customer Service

On going claim for our demolished garden wall (Covea insured driver drove into it) that happened at the beginning of January 2019.After initially registering the claim, I have emailed since several times and Covea have still not responded. Every time I call the number no one answers and then you are cut off automatically at 6 mins 25 secs. Just tried again 4 times! Totally disgusted by this arrogant customer service and this unwillingness to look after 3rd party 'customers'

OGG · 18 April 2019

★★★★★ 1/5

Trustpilot

Would never ever recommend. Will come across nice but hold your guard up

HiTheir client admitted liability in going into back of my car. Covea offered to sort repairs out instead of going through my insurance which was helpful.This obviously kept costs down for them, but when it came to the injury claim totally un helpful. The 2nd offer of settlement was same as first, and a third of my claim. Now saying prepared to go to court. Something that was a simple claim now turning into a nightmare. Obviously just looking out for themselves.Made a complaint which I thought it addressed things. Becomes clear today thats not the case. They didnt even want to pay for my day off due to medical.They have used information I have shared for their own benefit, but should of told me not to talk about.Dont trust Oliver Brooks, he makes the claim personnal.If I am proved wrong I will delete this review but dont hold my breathe

Brian · 12 April 2019