Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst class service
We had the misfortune to have a water damage insurance claim recently. I cannot praise Covea enough. The people dealt with our claim speedily and without any procrastination. Absolutely first class service. I would have no hesitation in recommending Covea for your home insurance - absolutely superb!
HC · 3 October 2023
Agent replied · 16 June 2024
Good afternoon. Thank you for taking the time to write a review. I am really pleased to hear that you are very happy with the service you have received. Kind regards, Diane.
★★★★★ 1/5
TrustpilotDo not use this company even after you…
Do not use this company even after you write a review & they reply with a email they don’t reply they categorise your vehicles off pictures & when parts go missing off it at the salvage yard you just get left with it
Nathan · 5 January 2024
Agent replied · 16 June 2024
Good afternoon Nathan. I am sorry to hear that you are not happy with our service. Please email your claim reference and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Victoria.
★★★★★ 1/5
TrustpilotSo difficult to find any contact…
So difficult to find any contact details. Finally got through to RAC to be told they are nothing more than a broker for this insurers. I have been passed around a lot, so difficult to contact. I am having to contact myself as they are refusing to accept liability to my insurer. I am furious and will not be letting this go.
Katie · 27 April 2022
Agent replied · 16 June 2024
Hi Katie, I am sorry to hear that you are having difficulties contacting our Claims Department. Please can you email our customers vehicle registration, your vehicle registration and your full name to Customer.Relations@Coveainsurance.co.uk so we can review this further. Kind regards Will
★★★★★ 1/5
TrustpilotDO NOT USE COVEA INSURANCE THEY ARE…
DO NOT USE COVEA INSURANCE THEY ARE FRAUDULANT DISGUSTING PEOPLEMY CAR WAS SET ON FIRE IT NEARLY BURNT MY HOUSE DOWN THEY HAVE TAKEN 24% OF MY CLAIM DUE TO NON FAULT ACCIDENT WHICH HAPPEND IN 2015 - I HAD 4 YEARS NO CLAIMS WHEN I JOINED THEM IN 2016.THEY HAVE LAUGHED DOWN THE PHONE.ANY EXCUSE NOT TO PAY OUT!!!!i have reached my limit - its affecting my mental health formal complaint being made!!!!
K · 9 May 2019
Agent replied · 16 June 2024
Hello, I'm so sorry to hear to about what happened with your car and house. Please can you email social@coveainsurance.co.uk with your full details, including claim/policy number, and I will look into this for you ASAP. Many thanks, Giorgia.
★★★★★ 5/5
TrustpilotMy conversation with Bethany Lynch
My conversation with Bethany Lynch was dealt with in a very satisfactory. Bethany was very clear and helpful.
Jacqueline · 6 September 2021
Agent replied · 16 June 2024
Hi Jacqueline, Thank you for letting us know Bethany was able to handle your query to your satisfaction. I will pass your feedback on. Many Thanks, Declan
★★★★★ 5/5
TrustpilotCovea Insurance great experience
From the first phone call to my claim being resolved, everyone I spoke to were very helpful and friendly. They asked if everyone was OK and that was reassuring. I phoned a couple of times and my questions were answered and resolved. Excellent service.
Mary · 5 December 2023
Agent replied · 16 June 2024
Good morning. Thank you for taking the time to write a review. Its good to hear how happy you are with the service that our claims team provided. Kind regards, Diane.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, David was very thorough and explained everything very clearly. Could not do enough to help. Thank you so much.
Lesley · 6 October 2020
Agent replied · 16 June 2024
Hi Lesley, thanks for taking the time to review us, we're really glad to hear that David provided you with a thorough and clear service. Take care, Chennelle
★★★★★ 4/5
Trustpilotmotor claim
Riz was very considerate and helpful .He explained what would happen and was more than helpful.he gave me time to understand all that was happening.
Porter · 23 September 2019
Agent replied · 16 June 2024
Good Afternoon, I'm really glad to hear Riz was able to help with your claim and thank you for taking the time to leave us a review. Best Wishes, Giorgia.
★★★★★ 1/5
GoogleI would never ever use this company again, no matter how cheap they are! They are allowing a fraudulent claim to go on for 3 years!!!! I am constantly chasing them to try and see where it is at but never get a response. Their customer service is dreadful and they don't seem to have a clue what they are doing. Avoid at all costs. Not worthy of a 1 star!
Chloe · 17 June 2020
Agent replied · 16 June 2024
Hi Chloe, I'm really sorry you feel this way and that you're unhappy with the service that you've received. Please can you email your full details, including policy/claim reference, to social@coveainsurance.co.uk so I can investigate this for you. Many thanks, Giorgia
★★★★★ 5/5
TrustpilotRiz is the business
I phoned with little clue to claims but was guided through the process painlessly. This is important to because I have little knowledge and experience of claims and how to claim, The customer advisor Riz took control and completed my claim painlessly and made me feel at ease and in control. I cannot thank him enough he was professional efficient and friendly and curious a pleasure doing business with you
Angela · 25 September 2020
Agent replied · 16 June 2024
Hi Angela, thank you so much for taking the time to leave us a review! I'm really glad Riz was able to help you and make the process as clear as possible. I'll make sure he see's your comments. Thanks again, Stephanie
★★★★★ 5/5
TrustpilotLucy was lovely to speak to
Lucy was lovely to speak to, explained everything very well and she was very easy to speak too.
Prabjit · 16 August 2021
Agent replied · 16 June 2024
Hi Prabjit, thank you for your feedback! I'm pleased that Lucy provided you with great service, I will make sure she sees this review. Many thanks, Melissa
★★★★★ 5/5
TrustpilotHad no problems with Covea
Had no problems with Covea, Sophie was extremely helpful explaining everything, sorting out a courtesy car, kept me up to date with everything that was happening.
Dianne · 14 February 2019
Agent replied · 16 June 2024
Hi Dianne, we're so glad Sophie was able to help you out with everything that you needed. Thank you for taking the time to review. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotCOVEA (Reece) made the process stress…
COVEA (Reece) made the process stress free, immediate on the day response and a hire vehicle with me next day/ the claim was dealt with as quickly as it could be Excellent service
Su · 10 July 2024
Agent replied · 23 August 2024
Hi Su. Thanks for taking the time to provide such lovely feedback. I will let Reece know you were really happy with the service he provided. Thank you also for allowing us the opportunity to put things right after the accident involving our customer. Best wishes, Alexandra
★★★★★ 2/5
TrustpilotRefusal to accept change of employment
I tried to make a minor change to motor insurance policy with Covea. They refused to cover this (completely unreasonably to my mind). Their broker 'surething' offered me their best quote from another insurance company which was twice the cost of a policy I secured on the internet. I then tried to reclaim the balance of the unused policy but was charged a cancellation fee that wiped out the refund. Poor all round!
Adrian · 6 August 2019
Agent replied · 16 June 2024
Hi Adrian, thank you for bringing the above to my attention. From reading the details this would sit with Surething as they deal with the cancellation of a policy. If you would like to discuss this further please feel free to email social@coveainsurance.co.uk. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotBest experience with an insurance…
Best experience with an insurance company I’ve ever had! Got straight through and was assigned Emily Moore to our case. Emily handled our case with care, compassion and acted in a very professional way. Kept us informed by phone and email and from our first call to a settlement - 48 hours!! Well done Emily and thank you
Consumer · 24 September 2022
Agent replied · 16 June 2024
Good Morning, thank you for taking the time to leave your feedback, really pleased to receive such wonderful feedback for Emily! Our aim is to always try to make the claim journey as smooth and simple as possible. Kind Regards Tracey
★★★★★ 5/5
TrustpilotThank you
Lucy was very friendly and her approach made me feel calm and able to discuss the accident without stressing.
Katie · 18 May 2021
Agent replied · 16 June 2024
Hi Katie, I'm glad Lucy made your experience with us very positive. I will pass on your feedback. Thanks Koelby
★★★★★ 5/5
TrustpilotPositive
Pros: Prompt reply, reasonable and simple requests, open to discussion. Quick resolution of the issue and conclusion of the process.Neg: the initial, screening questions were asked by a different team who works in a very noisy environment. It was difficult to understand what they said.
Amedeo · 1 November 2023
Agent replied · 16 June 2024
Hell Amedo, thank you for taking your time to leave a review. We are glad to hear your issue was concluded quickly and appreciate the feedback regarding the initial screening. Many thanks, Kieran.
★★★★★ 5/5
TrustpilotScott was great!
Scott was great!! I’ve never been in a situation like this, he really helped and calmed me down. I’m much appreciated.
Jack · 23 November 2020
Agent replied · 16 June 2024
Hello Jack, I can understand that making a claim, especially if you've never done so before, can be stressful so I'm really happy to hear that Scott was able to help you with your claim. Thank you for taking the time to leave us your feedback. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotI would like to say how grateful I am…
I would like to say how grateful I am that Robin Speight took over the handling of my case. She really is a credit to your company and I cannot thank her enough for the outcome of my claim and how she sorted the problem and put it right. I do believe in credit where credit is due and she definitely deserves credit. Many thanks to her
Lynda · 7 May 2021
Agent replied · 16 June 2024
Hi Lynda, thank you for the kind comments you have left regarding the experience you have had when dealing with Robyn, I will make sure your feedback is passed on to her and her manager. Many Thanks, Declan.
★★★★★ 1/5
TrustpilotAbsolute joke of a company avoid they…
Absolute joke of a company avoid they categorise your car off pictures & after getting the ombudsman involved they admitted what they did & then just pass you from person to person I bet I can name half the people who work there
Nathan · 14 December 2023
Agent replied · 16 June 2024
Good Afternoon Nathan. I am really sorry to hear that you are unhappy with the service we have provided. We would like to look into this further for you. Please can you email your claim reference and address details to home.customerrelations@coveainsurance.co.uk. Kindest regards, Charlotte.
★★★★★ 1/5
TrustpilotIf I could give less stars I would
If I could give less stars I would. Had a car accident on 17th of January. They paid not the amount they said they would on 10th of February. A week and a half after they promised the money would go in. This is after disputing amounts and 2 weeks of daily phone calls.
Hayley · 10 February 2023
Agent replied · 16 June 2024
Good afternoon, we are sorry to hear your experience with us has not been sufficient. For your privacy, please email customer.relations@coveainsurance.co.uk with your claim reference, vehicle registration number and post code so we can look into it for you. Many thanks, Kieran.
★★★★★ 5/5
TrustpilotMy car was hit outside my house by a…
My car was hit outside my house by a hit and run driver. Sophie was lovely. Very professional and patient with me.
Jo · 28 July 2020
Agent replied · 16 June 2024
Hi Jo, thanks for your kind words about Sophie and for taking the time to leave us a review. I'm really glad you're happy with the service that was provided. Best Wishes, Giorgia
★★★★★ 1/5
TrustpilotTerrible
I made a claim in December 2018 as someone hit my parked car and drove away and it is still ongoing. Not once have Covea called me to update me on what is going on! I already logged 1 complaint and was reassured that this time someone would contact me with updates but still no one has contacted me and this has been going on for almost a year! Absolutely shocking service.
Kelly · 7 November 2019
Agent replied · 16 June 2024
Hi Kelly-Jay, I am really sorry that you're not happy and that you haven't been contacted with updated. I have passed your details onto the team and have asked them to get in touch with you urgently. Kind Regards, Rachel
★★★★★ 5/5
TrustpilotMitch was an absolute professional…
Mitch was an absolute professional gentleman, highly recommend him!!!
L · 18 October 2022
Agent replied · 16 June 2024
Hello, thank you for leaving us such a wonderful review, we're glad Mitch left such a good impression. Kind Regards, Shaun.
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