Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Customer Service
The service provided by Chloe was faultless. She showed empathy and gave excellent customer service from the moment of contact re our claim. We were put at ease as she dealt with everything for us.
Good Morning Yonnie, thank you very much for your feedback and your lovely words about Chloe. It's great to hear she was able to help you when dealing with your claim. Best Wishes, Giorgia
1/5
TrustpilotAbsolute cowboys never anwser phone or…
Absolute cowboys never anwser phone or emails,wrote car off still no comunicatoion to resolve,claim no car hire waited 12 days for car to be repaired,through ashrove motors aberdeen again all working together,got second opinion car repairable they dont want to know,Reporting these clowns to ombudsman.STAY WELL CLEAR GARAGE SENT EMAIL DAYS AGO 12 HOURS ON PHONE HOPELESS
Hi, I'm sorry to hear that you are unhappy with our service. We would like to look into your concerns further; please could you send your details including claim reference number to customer.relations@coveainsurance.co.uk. Kind regards, Diane.
1/5
TrustpilotWould give zero stars if I could
Terrible. Would give them zero stars if I could! Recently received a letter telling me that my monthly premiums for income protection insurance are being increased from £27 per month, to more than double- £57! I’ve been paying this since long before anybody even knew about a Covid outbreak and I’ve never claimed. For an insurance company to take advantage of vulnerable people who are scared to death to lose their jobs in this current climate, is simply disgusting. Go with a reputable and trustworthy insurer instead!
Hi Jennifer, I'm sorry to see you're not happy and that premium has increased, if you could please send some details to social@coveainsurance.co.uk we'd like to look into this. Many thanks, Stephanie
1/5
TrustpilotAbsolutely a disgrace of an insurance…
Absolutely a disgrace of an insurance company, won't pay out a reasonable amoun for your losses expect you to pay a high buy back price so no real chance of getting your vehicle back, wrote the vehicle of for cosmetic damage, never call you only get basic and blunt e mail's,There Google reviews are a sorry 1 star they deserve a 0 would strongly advise anyone else to avoid at all costs, how they operate is nearly fraudulent
Hi Ed, I'm sorry to hear about your experience with us. If you would like me to review this further please E-mail your claim number, address and vehicle registration to customer.relations@coveainsurance.co.uk and we will review your concerns accordingly. Thanks Koelby
1/5
TrustpilotDisappointing, avoid, your on your own!
Really disappointing experience leaving us completely overwhelmed. Reported the bath waste failed sending an entire bath of water down into the living room........there response is that they dont cover the plumbing costs!!!.....only the damage to the living room. Offered no assistance with fixing the problem, we now have to sort the issue ourselves and cover the costs of all plumbing!! What is the point of insurance if it doesnt cover the cost? Really upset at being left with the problem when we are so busy and the cost now is my problem too.Avoid!
Hello Chris, I’m sorry to hear you’re disappointed in the service you received from us as this is never how we want our customers to feel. If you’d like to discuss this further, please email your details (full name, policy/claim reference and postcode) to social@coveainsurance.co.uk so I can speak to the relevant team for you. Best Wishes, Giorgia
1/5
GooglePaid out on claim without my permission effectively called me a liar and doubled price of my cover.Don 't touch them with a bargepole .French scheisters
Good afternoon Dave. I am disappointed you were unhappy with the service we provided. Please contact us with your claim reference and we would be delighted to investigate whether the claim was handled correctly. Our email is customer.relations@coveainsurance.co.uk. Best wishes, Alexandra.
5/5
TrustpilotThe young lady Molly who dealt with my…
The young lady Molly who dealt with my issue was fabulous and explained everything clearly and professionally making my experience dealing with my claim very comfortable..thank you Molly, asset to your company..regards and thanks Naz
Hi Naz, thanks for your review and for your feedback. I'm really glad to hear Molly was able to help you with your claim. Kind Regards, Giorgia
1/5
TrustpilotI have been waiting for my car to be…
I have been waiting for my car to be fixed, claiming on my own insurance since 7th of July 2020 - this was due to a theft of the vehicle. The company keep trying to stall the process by saying they will get the person dealing with this to call back or email. This has been since July. They have been out to take pictures but the cars not in a state to be driven. The company also cancelled my insurance in august for an unknown reason. They also have all the documents for my car including the car receipts and v5 documents. The car is a £14,500 car and they are stalling the claim as much as they can. I will be taking legal advice about this - especially having a email from the company asking for sensitive infomation including national insurance numbers.
Hi Asha, thank you for bringing this to my attention and I'm sorry to hear you're not happy in your dealings with us. Please can you send your details (policy/claim reference, vehicle registration plate number and contact information) to social@coveainsurance.co.uk so I can flag your review with the relevant team who have been dealing with your claim. Many thanks, Giorgia
5/5
TrustpilotUpdate on prior post
Update - Adil did a good job but the promised phone call from the garage never materialised. Not so sure that the garage understands Customer service in the same way that Covea / Saga do… might be time to review the list of repair centres as that is 9 days now with no direct contact from the garage to explain what is happening.
Good afternoon Murray, thank you for taking your time to leave a review. If you are having an issue with one of our Approved Repairers, please could you email customer.relations@coveainsurance.co.uk with your claim details so we can look into things for you. Kind regards, Kieran.
1/5
Trustpilot23 days gone still no payment taken?
Update 23 days after direct debit should have been taken but still no movement from this rubbish insurer they are 3 weeks into investigating themselves they have yet to see the blindingly obvious have absolutely no faith in this company just await their finding themselves completely innocent so I can test their findings out in the county court will update.
Good morning Simon, we are sorry to hear you are unhappy with our service. We have recently asked you to contact us via email at customer.relations@coveainsurance.co.uk but I cannot see that you have. If you have not already done so, please could you contact us via that email. Many thanks, Kieran.
5/5
TrustpilotRyan was clear and concise with his…
Ryan was clear and concise with his explanation of what the procedure was to be and explained everything that was to be taken into account. A polite and professional experience.
Hi Dennis, thank you for your feedback I will pass your comments to Ryan. Regards Koelby
1/5
TrustpilotPoor Communication
I am disappointed with the lack of communication I have received surrounding my claim that was made over 3 weeks ago as there is still no resolution and I have followed up twice in that time with no response. Whilst making my claim it became apparent that the policy was approved incorrectly so they changed it without telling me. It has been changed back but still no phone call to confirm anything. I am not happy about writing this review as I working customer service but I have to be honest about my experience.
Hello Freya, I'm sorry to hear you've had cause to complain but thank you for bringing this to my attention. Please can you email your details (policy/claim reference, vehicle registration plate number (if regarding a motor policy) and contact infromation) to social@coveainsurance.co.uk so I can look into this for you. Many thanks, Giorgia
1/5
TrustpilotNo star treatment, Covea.
No star treatment.My Daughter bought her first insurance policy which I paid for on my credit card as a one off, due to the cost. she insured with Covea. While insured she wrote her car off in an accident and her car was transferred after payout to Covea. About 4 months later my credit card was debited without either myself or daughter having any pre notice, for a renewal of the policy on the car which was previously written off and transferred to Covea, in other words Covea had allowed me to fund an insurance policy with them on a car they owned. Iam now attempting to get a refund. They insure a car with a policy that no longer can provide cover and does it in my daughters name and makes me pay for it. This is gross cheek and failure to check their own records.
Hi Carl. Sorry that you are unhappy with the service we have provided, we would not like our customers to feel disappointed or unhappy. If you would like me to look into this for you please can you email us at: social@coveainsurance.co.uk. Many thanks, Chennelle
5/5
GoogleReally friendly and helpful. First time making a claim Ellie was really supportive
HI Sarah, Really pleased to hear how supportive Ellie was whilst you were reporting your claim. Thank you for taking the time to leave the review. Tracey
5/5
GoogleJames was really helpful and patient. Thanks for the great service you provided
Good morning Susie, thank you for your review. We are glad James provided a patient and helpful service level throughout your dealings with us. Many thanks, Kieran.
1/5
TrustpilotThese people are thieves
These people are thieves. They are in the process of refusing my claim on a Provident Insurance policy. My wife was on my insurance and claimed on a third party driver who hit her car a year before I took out insurance with them. My claim is also on a third party as I wasn't even in the car and the driver who hit me was insured. Thanks a bunch Covea and Provident insurance.
Hi Joel, I'm sorry to hear you are disappointed in our service. For us to review this further, please could you send your details including vehicle registration and claim reference number, to customer.relations@coveainsurance.co.uk. Many thanks, Melissa
5/5
GoogleVery shaken after an accident in my car, Lucy has dealt with the claim process in such a kind compassionate & professional way, she answered all my concerns & provided me with all the necessary information that should result in a satisfactory outcome for all concerned. Thank you Lucy - you're a star 🌟PositiveResponsiveness, Professionalism
1/5
TrustpilotNon fault accident
Had my car at repair shop 3 months for a bonus fault accident and refused to believe a matter on my licence even though I did know about it lied about refunding premiums and no customer service terrible communication and distrust of customer no human feeling or belief in human rights I'm left thousands out of pocket and with a worsened heart condition due to accident where I was reversed into at speed while stationary by a Mercedes loan car he admitted liability and had video evidence but they had no thought to me just about finding issues to not sort it out smells of cross purpose and deceit keep clear at allcosts
Hi Mark, I’m sorry you’re unhappy with the service you received and with the decision on your claim, as the final response has now been sent to you your next steps would be to contact the Financial Ombudsman if you wish to take any further action. Kind Regards, Giorgia
5/5
TrustpilotHad no problems with covea insurance…
Had no problems with covea insurance after my car was hit when parked. They dealt with courtesy car, and third party insurers on my behalf. Any query I had during this time was dealt with swiftly. As third party insurers of the other vehicle did not admit liability, even although the accident was no fault on my part, covea settled very soon afterwards. Only criticism would be it's unfair I have to wait for excess to be paid back when I had to purchase another vehicle. My vehicle was parked outside unnocupied , they drove into my bonnet, reversed off , drove away and was later arrested. Yet still I'm at a loss for this. Truly not fair at all.
Hello, thank you for your feedback on the claims experience you had with us, I'll be sure to make the team aware of your review. Best Wishes, Giorgia
1/5
TrustpilotThey deliberately did not send letters until too late
They deliberately did not send letters until too late, I got a letter dated the 17th from them saying if they didn't hear from me in 7days then they'd suspend the claim. I got the letter on the 25th, exactly one day too late, far too convenient and I believe on purpose.
Good Morning Anna. I am sorry to hear that you are not happy with the service provided through your claim. Please email your policy or claim reference, and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Charlotte.
5/5
TrustpilotRiz was very helpful and explained…
Riz was very helpful and explained everything very well
Good afternoon, Benjamin. I'm really pleased to hear that you are happy with our service. Thank you for taking the time to leave a review. Kind regards, Diane.
5/5
TrustpilotI’ve used covea insurance since 2019…
I’ve used covea insurance since 2019 and I have to say they are the best. Especially after comparing them to legal & general. Just with recent storm damage to my mum’s property and mine I’ve come to notice how lucky i am to be under covea insurance. Definitely getting my mum moved over to covea insurance. Ontop the agents are so helpful and polite. Especially my recent experience with zeenat & kath. 👍🏼
Hi Misbah, Thank you for the feedback for Zeenat and Kath. We are very pleased that they were both able to help both yourself and your Mum. Kind Regards Tracey
1/5
TrustpilotCovea - complete shambles
What a complete disaster this company are. Worst customer experience i have ever had.I had my landlord insurance with them. Previous tenants caused quite a bit of damage before leaving. Advised Covea in March. After repeated chasing, they finally attended the property.The loss adjuster advised me to claim for loss of rent as the property was uninhabitable.Sent photos, tenancy agreement and lots of other info in support of the claim as requested. Kept chasing them for an answer for months. Nobody would come back to me. They eventually asked me to send the majority of this information again. I did this and again had to chase them repeatedly. They then sent another loss adjuster out. Months later they have said they will only pay a tiny fraction of the claim and not pay any loss of rent (despite them advising me originally to include this)In total they have taken 8 months to arrive at this conclusion. Why could they have not told me this months ago and I would have got on with the repair works (albeit begrudgingly with only minimal support from the insurers) but at least I would have tried to get the property back to a habitable state and re-let.As it is, I am left with minimal support towards the costs and no support for 8 months loss of rent.I have complained to them and they have acknowledged there is validity in my complaint but not offered any compensation. I am now faced with legal costs to challenge this disaster of a company.Please, do not go near them. Complete shambles.
Good afternoon Nigel, thanks for taking the time to review. Sorry to hear you are unhappy with our service and dealings with us. If you wouldn't mind emailing some information, I would like to look into this - social@coveainsurance.co.uk. Many thanks, Chennelle
5/5
TrustpilotFaultless, excellent service
We have had our Public Liability Insurance through Covea for a number of years and unfortunately had to make a claim recently.From start to finish the service was completely faultless, Our Claims Handler Emma, was fantastic in talking us through everything and everything was done so fast and efficiently. Cannot fault in the slightest. They will have us as customers for many years to come.
Hi Victoria, thank you for your kind review! We are glad we have been able to deal with your claim in an efficiently and professional manner. Many thanks, Kieran.
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