Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

I’ve used covea insurance since 2019…

I’ve used covea insurance since 2019 and I have to say they are the best. Especially after comparing them to legal & general. Just with recent storm damage to my mum’s property and mine I’ve come to notice how lucky i am to be under covea insurance. Definitely getting my mum moved over to covea insurance. Ontop the agents are so helpful and polite. Especially my recent experience with zeenat & kath. 👍🏼

Misbah · 8 March 2022

★★★★★ 5/5

Trustpilot

Amazing correspondence and service!

I found myself in the unfortunate circumstance of making an insurance claim - would I imagined would be an arduous ordeal turned out to be anything but! Jake, the claims representative, put me an ease at once. He was a courteous gentleman who understood and appreciated the loss of a car isn't an easy one to accept. He was prompt in correspondence and left me worry free. A true role model that all insurance companies and public service companies would be lucky to have.

Abdullah · 2 November 2020

★★★★★ 5/5

Trustpilot

Faultless, excellent service

We have had our Public Liability Insurance through Covea for a number of years and unfortunately had to make a claim recently.From start to finish the service was completely faultless, Our Claims Handler Emma, was fantastic in talking us through everything and everything was done so fast and efficiently. Cannot fault in the slightest. They will have us as customers for many years to come.

Victoria · 6 February 2023

★★★★★ 5/5

Trustpilot

Customer Service as it should be

I made a claim on my car insurance on Monday I heard nothing about it I tried calling - on hold forever so I gave up- sent a chaser email and had a call this morning (Friday) from Chris Cummings who told me everything I needed to know, totally put my mind and rest and he is sorting everything out for me! Can’t thank him enough for the time he took to call me so much better than having to email all the time, I actually felt that he cared and I wasn’t just another accident claim!

Lesley · 30 October 2020

★★★★★ 4/5

Trustpilot

Jake Dawson

I have had a lovely gentleman called Jake Dawson helping me to sort out my claim to get my new vehicle. Since he has taken over my case things have moved along reasonably. I am so far happy with the progress and thank this young gentleman for all his hard work and trying to sort everything out. Especially as I explained how unwell I am and important it is for me to have my vehicle back, due to on going health issues. So thank you!!!!

Halima · 28 October 2020

★★★★★ 1/5

Google

Absolute horrible company harassing a woman as her husband was dying and then sending threatening letters on the 1 year anniversary of him dying all because their "client" is trying to blame their shoddy work on some trees on their neighbours property. Stay clear of these scumbags

Paul · 4 August 2025

★★★★★ 4/5

Trustpilot

Depends on who you speak too!

My score would of been a lot lower had it not of been for Lewis. After many calls of being told many a conflicting story, Lewis took ownership, answered all my questions, explained the whole process and sorted out all the paperwork all in half a day. I am really impressed by him and he is a credit to the company. I really can't thank him enough!!!The stress of being hit by an uninsured driver is stressful enough but when your insurance company mess you about and send you round in circles - everyone needs a Lewis to help make the process that little bit easier.8 days from reporting the accident to pay out so impressed with that side of it too.Thanks again

Michelle · 22 October 2020

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

No stars Avoid at all costs Still awaiting settlement of claims after months of first submitting them The assessor lives in fairy land. He states to remove a tiled floor , replace damaged floorboards, supply and retile the floor, Then Redecorate the room. It will cost £600. Every tradesman has laughed when I. Asked if they can do all the work for that amount. The damage caused to my roof, tiles flying off it , onto the floor due to a storm, the assessor state s it did not happen . A builder I had to provide a quote stated , damage caused by the storm . They take ages to answer any query, and each time you are dealing with someone else. DO NOT TAKE OUT INSURANCE WITH THIS COMPANY. I had taken insurance through British Gas and they use this company

Jill · 19 October 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs!!!!

My daughter had a car accident in January 2020, the other driver was insured with Covea. They eventually admitted liability in May but sent the money to the wrong insurance company. It took repeated attempts from myself and the Claims Team at my daughter's insurers to get them to admit the error, which they did on 3 July. They have still not paid the claim and her insurers are now having to resort to legal action. My daughter is out of pocket for her £800 excess and her renewal is due in a few weeks, she can't change insurers as there is outstanding claim and the new premium will show that she has made a claim so will be more than double what it should be. She is 17 years old and this has been an extremely stressful experience - made far worse by Covea's sheer incompetence!Edit - just to add that since I posted the original review Covea have now admitted they ‘made an error’ and have not admitted liability or indeed made a settlement payment, as they had advised my daughters insurers. They have apparently ‘been looking at the wrong case file’ for four months! The level of incompetence is truly outstanding and they didn’t even have the common decency to apologise.

Louise · 10 October 2020

★★★★★ 1/5

Trustpilot

Covea Insurance bad experience

My wife and I switched our car insurance to Covea in May 2018 and renewed it with no problems in May 2019. We are both retired. I am 76 years old and my wife is 84 years old. We are both in excellent physical shape and have an exemplary driving records bar a couple of minor speeding tickets. When we came to renew our insurance in 2020 Covea refused saying we did not meet their 'underwriting criteria' but would not give us any further details. I eventually referred the matter to the Financial Ombudsman but they have not been able to help other than to say Covea told them that 'some background information couldn’t be verified by the credit reference agency it used, TransUnion, and, under Covea’s underwriting criteria, this meant they were unable to accept the risk'. I find this to be a very weak response assuming they were happy with their credit checks in 2018 and 2019 and absolutely nothing has changed in 2020.All in all a very disappointing experience with Covea but I am happy to say that Saga has since accepted us with no problems.

Tony · 10 October 2020

★★★★★ 5/5

Trustpilot

I never look forward to calling…

I never look forward to calling insurance companies but Kath at Covea made my claim so easy and quick. I'm genuinely surprised at the time it took to process my claim. Very pleasant to speak to and very helpful. Life would be so much easier if every call centre had a Kath or two.

H · 5 December 2023

★★★★★ 5/5

Trustpilot

Telephone call to make claim spoke to…

Telephone call to make claim spoke to Rebecca. She was lovely and friendly and helpful and polite. Got the job done and was happy with her response and pleasant manner

Mrs · 30 March 2021

★★★★★ 1/5

Trustpilot

"STAY WELL CLEAR"

"STAY WELL CLEAR"Very poor customer care. 7 weeks on still no valuation on my vehicle.Constantly having to chase them up. No help what so ever. Now there demanding documents such as v5 proof of my job and a receipt to show how much i brought my car for originally, before they will disclose any information. Some off the staff are abrupt and very unhelpfull. waiting times to get through to the claims department is far to long, upto 45 minutes if not more.Being in the motor trade i will most certainly be hitting this company with a lot of bad press.

Kris · 2 October 2020

★★★★★ 4/5

Trustpilot

Friendly and complete

First time I've dealt with insurance as a 3rd party (going through other guy's insurance, since he was at fault). It was nice to avoid submitting to my own insurance. Arrangements for pickup of the car and delivery of hire car were pretty efficient. The repair process dragged on, partly due to delay in parts arriving, but also due to a bit slow response from insurance when higher cost had to be approved. Overall, I'm happy it's now done and the car is back with me after 5+ weeks.

Steve · 2 October 2020

★★★★★ 1/5

Trustpilot

Taken a car out on finance in October…

Taken a car out on finance in October 2017. About a week later I had a phone call off covea. Was at work at the time of the call and busy when the man mentioned its regarding my car finance I thought I better stay on the line. Anyway he asked how am I getting on with the vehicle and has there been any issues. Will on from there he explained to me that if the vehicle was to get damaged or written off and the insurance would not pay the full amount left owing on the finance. That I would have to fit the bill in one single payment. He then talked about a gap insurance that if the worst was to happen they would pay out the amount I purchased the vehicle for just for £7.00 amount for the next 3yrs and if I was not to have a claim they I would get all installments back. He then said think about it also like a savings. OK sounds great and work both ways OK so I set the direct debit up all sorted. The car is now paid off and the last installment is due on the 7th of October so I thought maybe I give them a ring get the last payment out of the way find out what's next and when will I get refunded. So I spoke to a lady on the phone that said. The cover will be up on last payment 7/10/20 then asked about the refund I was told about. She said you do not get any thing back. She then told me to hold the line as she double check. She then came back on the phone and said no you don't sorry. What a kick in the theeth I know its not a lot but that is a fraud scam and a very low ways to get someone to buy your policy shocking should be a shame to have staff like this phoning customers discustin trick. SO PLEASE BE A LERT OF THIS COMPANY IT ALL SOUNDS TO GOOD TO BE TRUE IT PROBABLY IS STAY CLEAR.Not going to ignore this will pass it on to trading standards and so on.

Lee · 23 September 2020

★★★★★ 1/5

Trustpilot

Consistently poor service from Covea

The service I have received from Covea regarding an income protection claim has been really poor. I have raised complaints against the company, however they are unable to meet the 8 week period to turn them around. The choice of language used on calls to people, (who have recently lost their jobs), concerns me, and I have raised this with them. I would never use Covea again. Itsworth noting they transact claims for Paymentsheld (who have traditionally been a good insurance provider) however now Covea manage the claims the service has severely degraded, whilst the premiums rise.

Matt · 21 September 2020

★★★★★ 5/5

Trustpilot

Amazing service, Top Customer service

We had the misfortune of being burgled last week Emma Fiddler & Katie Freeman at Covea were outstanding! Dealt with rapidly and have already made payment! In stark contrast to my motor insurance company who are yet to make contact with me!!!Amazing service from Covea and good to know we're in great hands should anything happen in the future!

Paul · 26 July 2023

★★★★★ 2/5

Google

Initial claim was refused because of policy wording around speed limits on e-bikes. Was resolved after I involved ombudsman (procedure was quick after this).

Steven · 16 April 2025

★★★★★ 5/5

Google

Spoke to a man called jack T, was very helpful and patient with sorting insurance claim, very thorough. Very thankful for all his help

Charlotte · 16 April 2025

★★★★★ 1/5

Trustpilot

Bad Insurance Company

Terrible company. Avoid them please!!!Had a bad experience following a car accident. Had aggressive agents on the phone whilst I was in physical pain from a car accident which caused me so much emotional distress. No one had any patience to listen to what I had to say. Worst experience ever.

Wen · 3 February 2024

★★★★★ 1/5

Trustpilot

Will never use this company again

Will never use this company againBeen waiting for a call back over week and still not happened. Long waiting times. Nobody seems to want to help.Someone has made a claim against me that I know nothing about. I've taken up new insurance with another company and on the insurance database it says that I've had an accident when I've not. My new insurance premium has gone up because of this company. Yet nobody wants to sort it out for me. Very angry will never use this company again because there customer service is rubbish. Everybody stay away from this company

James · 3 September 2020

★★★★★ 1/5

Trustpilot

I'm currently insured with Covea…

I'm currently insured with Covea through Lloyds Bank, I've had my renewal notice come through and its £150 more than last year as i have a apparently had a claim made against me, i know nothing of this and when i spoke to customer services about it they had no information about it either. Has it stands i will have no insurance from next week as i can't get insured with anyone else without telling them about this claim that i know nothing about and apparently Covea don't have any info either

Mark · 2 September 2020

★★★★★ 5/5

Trustpilot

Helpful and Understanding Guidance

My call was in conjunction with a claim for my BMW which was damaged when I was forced off the road. As this was the first claim I had ever needed to make I was concerned about a rigorous question and answer session. In the event Lucy put me at ease, was very sympathetic and totally understanding as the accidentoccurred months earlier in bad motoring conditions. Full marks for her empathy - it was a relief to have her help in putting my mind at rest. - Maurice Drake

Maurice · 24 August 2020

★★★★★ 5/5

Trustpilot

Gemma was fantastic and helped every…

Gemma was fantastic and helped every step of the way, in what was a difficult claim. The customer service I received was second too none and I would highly recommend Covea to any future customers.

Simon · 17 July 2019