Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
GoogleEllie was polite and helpful. Very good job of talking me through the claims procedure.
Good Morning Geoff, Thank you for the wonderful review for Ellie. We pride ourselves on providing good customer service and always aiming to make the claim journey as smooth a possible. Kind Regards Tracey
5/5
GoogleBen was very helpful and reassuring, he talked me through the claim process really thoroughly.
Hi Lionel. I'm please to hear that Ben was able to give you such wonderful service; we appreciate your 5-star review! Kind Regards Melissa
4/5
TrustpilotDavid S
David S . He’s was kind caring and gentle . His customer service skills are outstanding and put me at ease after a crash I’m my car … Thanks David 💪🏽
Hello, thank you so much for taking the time to leave your kind comments. Its great to hear you are happy with the service that David provided to you and I will make sure they see your review Many thanks, Diane.
5/5
TrustpilotI wouldn’t hesitate to recommend Covea
Sam was very approachable and explained the system really thoroughly - the communication was topnotch, and the money arrived the next working day. Very happy.
Hi, I am pleased to hear that Sam was able to assist you and you received the payment quickly. Thanks Will
5/5
GoogleSpoke to a really helpful member of the team called Connor G, very clear, professional and helpful. I have spoken to many people regarding my claim (not at Covea) but elsewhere and Conor was by far the best person I have dealt with. I actually know what will happen now. Thanks very much, you deserve a 5*.
5/5
TrustpilotWhat a amazing outstanding service
I am really happy with the outstanding service which I have received from the Covea insurance. I found staff are very gentle,helpful and professional specially the lady whom I have spoken with most recently. She is brilliant! very customer care person. She went her way to resolve a dispute and she has managed to solve the dispute with her professional expertise very efficiently and quickly. I am so happy and satisfied I actually asked her is there any way I can express my satisfaction in writing hence i am writing the review. I would advise people to take motor insurance with Covea insurance. This is my 2nd concequtive years with Covea.
Good morning, its fantastic to hear you have such positive comments to make regarding not only Provident Insurance, but also the handlers who take great pride in the work they do. I am pleased to know your dispute was resolved quickly and to such satisfaction. Thank for continuing to insure with Provident. Many Thanks, Declan.
1/5
TrustpilotUpdate, had call from covea and said they would look into my complaint. Very disappointed. Got email today saying claim has been settled for £310 without even asking if we would accept, decision final
Stay well away, we have open plan lounge and conservatory with all matching carpet and furniture. Accidentally burnt lounge carpet, they asked for two quotes which were both around £1300 to replace both rooms as the carpet we have is no longer available. Visit from assessor who said the same and priced replacement at £1122 which was acceptable. We have £350 excess meaning £870 settlement. NO offered us £280 as they were only prepared to pay for the lounge meaning we would have two types of carpet in both rooms unless we pay for the conservatory our selves. We purchased this through British Gas so look out and don’t get conned like us.
Good morning Mr Simpson, I am sorry to hear you have not found the experience of having your claim dealt with a positive one. If you would like this matter reviewing further, we would like to look into your concerns. Please could you contact our Customer Relations Team on 01422 286306 and one of our team will assist. Many Thanks, Declan.
5/5
TrustpilotAs a third party claimant, very helpful.
Riz was very helpful and made the process very clear for me having not experienced this kind of incident before.
Hi Dave, many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Kind Regards, Shaun.
1/5
TrustpilotI wanted to cancel my policy
I wanted to cancel my policy, which was still within 30 days window. No one could tell me what the daily fee be! They said, they’ll tell me how much it would cost only after cancellation, which I think is ridiculous!
Good morning Olga. Thank you for leaving feedback. If you are having problems cancelling your policy, please contact our Customer Relations Team on 01422 286406. Please have ready your policy details and the type of product that you are having issues with so we can assist you. Alternatively, please email customer.relations@coveainsurance.co.uk. Please include all your information so we can find your file. Best wishes, Alexandra.
4/5
TrustpilotScary review...not here...
Having read some scary reviews I was rather concerned about making this claim - a guy backed into me while parked...and fessed up...!!Perhaps because my policy is via Saga (excellent value) but I couldn’t fault the customer service from Red-Antonia I’ve only taken s star off because I spent a long of time on hold - but even the music was good! Having spent decades in sales and customer service for an insurance company, my standards are very high!Specifically, after taking all the necessary details, Red :- offered an alternative to requiring my driving licence and NI details (which I read has been the cause of some disputes)- confirmed it recorded as a ‘no fault’ incident - waived the excess payment - found a nearby repairer who had availability and contacted them directly - confirmed it all in an emailThe repairer has already contacted me and will be picking the car up tomorrow with a courtesy car.If the repair all goes smoothly I really couldn’t ask for any better service.Well done Saga, Covea and Red-Antonia!Update....The repairer (FixAuto of Henley) has taken the vehicle on time and left an SUV courtesy car (larger than standard as I drive a Land Rover) Just called to confirm all parts are on order and the repair should be completed in about a week. Wow!
Hi Martin, it's great to hear you have had such a smooth experience throughout the processing of your claim. Thank you for taking the time out to highlight your experience! Many Thanks, Declan
1/5
TrustpilotWould never recommend! 10 months and still waiting
I had an accident that wasn't my fault on the 29th of June 2020 which is still on going with no progress. It is coming up to almost a year and I’m fed up with the lack of care about serving their customers. Myself and the other member in the policy has rung them on numerous occasions to chase this up and for the last 10 MONTHS have been told the same information, they are waiting on a third party insurer to get back to them. We have not been contacted with any updates of what they are doing to deal with this. When we have chased for information they have said they are taking it to the next step and going to progress to a small clams court... this was back in December and since then nothing has happened, empty threats. I am very disappointed with the lack of progress and updates. I would not recommend this company to anyone, it is a complete waste of money and would never use this company again. If no further action is taken to rectify the situation I will be happy to take this to the financial ombudsman.
Hi Katie, I'm sorry to hear you're not happy with the service you've received. If you could please send your details to social@coveainsurance.co.uk we will look into this for you and arrange for our Claims team to contact you with an update. Many thanks, Stephanie
5/5
TrustpilotOlivia was brilliant
Olivia was brilliant! She explained everything so that I understand now what I have to do. I was completely lost, unsure who to contact and she patiently talked me through the whole process.
Hi Sharon, I'm really glad Olivia was able to make the process simple for you and put your mind at ease. Thank you very much for taking the time to leave us a review. Many thanks, Stephanie
5/5
TrustpilotCovea made what should have been a stressful experience a whole lot less so.
My car was written off while parked outside my house and Covea couldn't have been more helpful. Every phone call I made to them was answered very quickly, and everyone I spoke to was polite and extremely helpful. The salvage value they offered for my car was much more than I expected and it took 10 days for my car to be collected and the money to be paid into my bank (I'm sure it would have been quicker but the crash happened on a Friday night and things happen slowly on weekends).
Hi Paul, sorry to hear about your vehicle but we're glad we were able to make this experience easier for you. Thanks for sharing your positive experience with us! Take care, Chennelle
1/5
TrustpilotInsulting offer after vehicle stolen
So last month the love of my life a Landrover Defender 90 was stolen off my drive. I paid £25,000 cash for it and had new grills side steps steering wheel fitted she looked great. Had her for just two weeks!! Did the usual contacted police etc. Contacted Covea who started the claim then offered me just over £19,000 which I declined. Offer increased slightly then again to the present offer of £20,773.50 ive declined this offer and started a complaint through the financial Ombudsman. Covea also told me my next premium would go up to £900- £1000 !!!So I get my car robbed, then the insurance company want to rob me not once but twice. No curtosey car provided as mine was stolen!!!. I own quite a lot of cars so all premiums are going up. DO NOT USE THIS COMPANY. THEY WILL NOT PAY OUT WHAT YOU INSURE YOUR CAR FOR. Ive told them I would like them to find a similar car same age for the amount they are offering, and I'll take it. NOTHING RECEIVED. Im going to have to pay more to replace my Defender. Beware of this company. Starting a small claims court application on Monday as clearly they are not going to offer me the true value of my car.Tony LouthLincs
Hello Tony, thank you for bringing this to my attention and I'm sorry to hear you're not happy in your dealings with us. Please can you email your details (policy/claim number, vehicle registration number and contact information) to social@coveainsurance.co.uk so I can flag your review with the relevant team who have been dealing with your claim. Many thanks, Giorgia
5/5
TrustpilotNo fault accident
Insurance acted really quick and I have my car sorted withing 2weeks but the only issue I had was I had also taken roadside assistance which I thought covered me when I slipped on blackice I wanted the car picked up and taken to my house as it was very late at night but because it was an accident I was told I wasn't covered I was asked to pay fee £175 if I wanted the car picked up I was left stranded for nearly 3hrs with a load of frozen food in the boot of my car I ended up having to get an independent recovery company to puck me up it was an nightmare on.that side
Hi Raymond, I'm glad you were happy with the service from ourselves. I'm sorry if there were was any confusion with recovery, if you'd like to send your details to social@coveainsurance.co.uk we can look into this for you. Many thanks, Stephanie
1/5
TrustpilotDo not use
Absolute joke of a company I had a fire in my block of flat and got water damage as a result and they won't pay for any damages after saying they would..... go somewhere else don't use them
Good morning Laura. I am sorry you were disappointed with the claims experience. If you would like our Customer Relations Team to investigate this for you, please email us at customer.relations-rdg@coveainsurance.co.uk or call us on 01422 286306. Please include your name, full address and claim reference to assist us in finding your file. Best wishes, Alexandra.
1/5
TrustpilotAppalling service
Appalling service, wanted to change my car mid term and got an online quote, I wasn't happy with the price but couldn't discuss with the broker (apparently impossible for them to discuss with Covea), I couldn't cancel (too expensive), went back on line the very next day to accept the quote since I had no choice by now... The price had miraculously risen by 30% overnight! No other quote I had changed in the same period but still I couldn't switch because of the large cancellation fee, after numerous conversations by email the company is unable to explain the sudden price hike, the broker (Sainsbury's) is unable to discuss policy changes with Covea!!! I gave up, would never use again, after 35 years of dealing with lots of insurance companies this is my worst experience.
Hi Ralph, thank you for bringing this to my attention and I'm sorry you've had cause to complain. If you'd like to discuss this further, please email social@coveainsurance.co.uk with your policy number, registration plate number and contact information so I can speak to the relevant team for you about your review. Many thanks, Giorgia
5/5
TrustpilotCourteous, kind and professional…
Eleanor was courteous and professional throughout and made the whole claim process hassle free after what was a fairly traumatic incident.
Hi Bob. I'm happy to hear that Eleanor was able to help you after your upsetting incident; thank you very much for your 5-star review. Kind Regards Melissa
5/5
GoogleAll the staff are so professionals and so polite Mitchell Conroy was so helpful
Hello Anthony, thank you for your kind words. We are glad Mitchell and the team provided a professional service. We will make sure to feed this back. Kind regards, Kieran.
1/5
GoogleThey deliberately did not send letters until too late, I got a letter dated the 17th from them saying if they didn't hear from me in 7days then they'd suspend the claim. I got the letter on the 25th, exactly one day too late, far too convenient and I believe on purpose.
Good afternoon Anna. I am sorry to hear that you are not happy with the service provided during your claim. Please email your policy or claim reference, and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Diane.
5/5
GoogleLucy was extremely polite, helpful and understanding. Call handled professionally and in a timely manner. Never had any issues dealing with Covea, thank you.
Hi Rob, Thanks taking the time to leave a review. Great to see what wonderful service our team continue to provide. Kind Regards Tracey
5/5
TrustpilotVery helpful
I contacted Covea after one of their customers caused damage to my car. Anya Hale was lovely and so helpful throughout the call and she made it so easy to sort out repairs and a hire car.
Hi Emily-Jane, thank you for leaving us a review. I'm really glad to hear that Anya was able to help you and I'll be sure to let her know of your kind words. Many thanks, Giorgia.
1/5
TrustpilotWhat a vile company
What a vile company! They make you feel like you are at fault and have been the worst company I have ever had to deal with! If this company is the underwriters to any insurance you are thinking of taking out....... DONT BOTHER LOOK ELSEWHERE.
Good morning James. I’m sorry to hear that you’re not happy with our service. Please email your name and claim details to customer.relations@coveainsurance.co.uk so we can discuss this with you.
5/5
TrustpilotHugely Impressed
I was a “ no fault” driver who was in an accident with a Covea driver.Riz who handled my claim against their driver on behalf of Covea was truly professional. He was sympathetic to my situation and keen to sort out courtesy car etc arising out of it. I was so impressed with their service I might well change my own insurance to them when renewal time comes around.Wonderful service
Hi Robin, Really pleased to hear how impressed you were with the service received from Riz. Thank you for taking the time to leave your feedback. Very much appreciated. Tracey
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Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
