Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

On the 31st Jan 2022 my car was hit the…

On the 31st Jan 2022 my car was hit the 3rd party have accepted liability and I have even had agreement with their independent assessor as to value of vehicle, however I have still not been paid. Hire car has been taken back, and still no payment latest is that it could be another 4 weeks it has already been 8 and they are still pondering. Only thing these people understand 14 day letter sent and in 14 days I will start county court proceedings against them. They are rubbish unhelpful and do not care about their customers. Hence why they hide behind other companies names to sell poor services, all it means is that companies like Lloyds will get bad feedback and a poor reputation.

Steve · 29 March 2022

★★★★★ 5/5

Trustpilot

Bethany Lynch was extremely helpful and…

Bethany Lynch was extremely helpful and knowledgeable and took me through all the steps towards closing my settlement claim, courteously and efficiently, in respect of my Not-At-Fault accident. I would not hesitate in recommending her services again.

Acton · 17 May 2021

★★★★★ 1/5

Trustpilot

Awful company and I would say awful…

Awful company and I would say awful service but that would be a contradiction in terms, absolutely no service is more accurate… I have just escalated my complaint to the financial ombudsman after exhausting their complaints procedure. They made a half ‘hearted’ visual inspection of vehicle flood damage nearly 4 months ago and suggested that I transport the car to main dealers to address multiple electrical safety failures at my own expense and they would refund me… I have since commissioned consultant engineer independent report at a cost of £495 and await the next instalment in this sorry saga, I really wish I had read some reviews prior to taking out policy rather than relying on cheapest quotes from comparison websites… never again, no call backs, no updates, no service!!!! I would say avoid like plague but that probably wouldn’t be as bad ad this experience….

Andrew · 21 March 2022

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

Avoid this company at all costs - still trying to sort out our claim 2 weeks later after them already making an error on their paperwork side twice. We have also been given advice which is illegal! Sent to enterprise for a courtesy van after originally being offered a fiat 500 (in exchange for my Ford transit custom - ha ha!) to be told there is no van. Another day wasted. Rude members of staff have no idea what is happening. 9 different people been on the case and not one is competent at sorting ANYTHING! We have to chase up everything no one calls you back when the phone all of a sudden disconnects! Will be reporting to ombudsman and seeking legal advice this evening.

Michael · 17 March 2022

★★★★★ 1/5

Trustpilot

Disgusting company full of liars

Disgusting company full of liars ! Told initially on 4th Jan 2018 that the third party claim would be paid to be contacted in April 2021 to try and chase me for £11,000 have told nothing but lies ever since sayin they can’t retrieve calls etc but when I present them with all info they tell me it’s been an error and it’s my problem! How can there error be my problem .. hope the company goes down the drains and people are saved from these horrible crettins! Will never ever ever deal with again even if my life depends on it ! Stay well clear folks !

Stacey · 14 March 2022

★★★★★ 1/5

Trustpilot

Completely unfit for purpose

Completely unfit for purpose & a waste of money. My mother (in her 70s) has spent over £400+ per year on these people who basically did nothing in the one claim she attempted to make with them. Offered absolutely no help whatsoever with guttering that fell across her front door because she had the "wrong type of rain" when the guttering fell, leaving her completely vulnerable. Complete waste of money and very unethical practices. Avoid.

Sheila · 22 October 2022

★★★★★ 1/5

Trustpilot

They have got to be the most inept…

They have got to be the most inept organisation i have ever had dealings with.Ask simple questions which have not been answered after waiting weeks.If you put in a complaint they will purposely use the complaint against you and pause your claim, if you don't accept their method of payout they challenge you.I have never in all my life dealt with an organisation such as this in all my life, avoid and cancel any insurance policies you have with them.

Dan · 8 March 2022

★★★★★ 5/5

Google

Michell Conroy was very professional and helpful

Jean · 16 April 2024

★★★★★ 1/5

Trustpilot

Avoid ALL insurance products underwritten by Covea or processed by Sterling Client Services.

Buyer beware… if you’re a Vitality Health policy holder and they try to sell you their new motor insurance offering, it’s underwritten by Covea so I’d suggest giving it a miss based on my experience below. I really pity Vitality partnering with this crowd and how they will damage their brand. My situation…one of the worst customer/claims experiences I’ve had the misfortune of been involved with. It took 2.5 months to get a simple pet insurance claim processes through their “Pet Admin Team, claims@ petadminteam.com”. I can only assume it’s part of Sterling or some other third party processing centre. Nobody could tell me!! I experienced every hoop and tactic to avoid paying out my low value claim. The same information was requested numerous times, unable to provide any explanation as to why specific info was needed when asked. Hoop after hoop after hoop. I shudder to think if my pet required serious treatment which costed 1000’s. It was truly woeful. After all of the above, as a final attempt for “support”, I contacted the that last bastion/final frontier which was the Covea Customer Resolutions/Complaints team. You expect teams like this to be equipped to take ownership of escalated issues and be able to navigate their own organisation to find solutions. Not this one… only resolution was to give me the number of the Pet Admin Team to call myself again. (which takes 30 mins+ to get through to). I asked would they not escalate it themselves, help me out, speak to a team leader or operations manager, do the work expected of a complaints team, Nah. The agent tried to pretend I was put through to the wrong department, put me on hold…nobody on her team or her manager knew anything or could help…bizarre! I’m still waiting for the call back I was told I’d get to get me off the phone. Covea.. you need to sort your culture and values out, there was not one morsel of customer experience or obsession exhibited from anyone I spoke to… nobody wanted to do anything to help or go above and beyond to help. The lesson I have learned is, if you’re purchasing a policy of any sort through a broker, check who it’s underwritten by and do you research into their customer or claims service.

Paudy · 2 March 2022

★★★★★ 5/5

Trustpilot

Riz was very respectful of the…

Riz was very respectful of the situation as my father (who is the client) is very deaf. He was patient and very helpful and put my father at ease.

June · 14 July 2022

★★★★★ 5/5

Trustpilot

I received excellent customer service

I received excellent customer service. Riz was helpful courteous patient and understanding. I even commended him to his line manager. He is a bonafide asset to his team and the company. If only ALL customer service staff were like this!!! Sophie

Sophie · 7 February 2020

★★★★★ 5/5

Trustpilot

Great Customer Service

David Mehmood who handled my claim was super efficient and very helpful. He helped me to sort out everything from start to finish in just one call.The service I received surpassed my expectations and I certainly would recommend David.

Douglas · 17 September 2020

★★★★★ 5/5

Trustpilot

Excellent service.

Excellent service.Polite, professional and efficient. We needed to claim on our home insurance policy following storm damage. Needed to call at the weekend and expected an answering machine, but instead our claim was handled personally by one of the Covea team.By the Tuesday, we had written confirmation of the call. Having subsequently submitted the estimated for the work, we had approval just ten days after the damage.The whole process was handled with diligence and care by the Covea team. Polite, professional and efficient at every touch point, we are highly satisfied with the outcome. A great example of a premium brand. Kudos goes to Mandie, Callum and Cathy....thanks!

Jack · 9 February 2022

★★★★★ 5/5

Trustpilot

I took out Car Insurance directly …

I took out Car Insurance directly through Covea's website - it was by far the simplest online experience i've had for this type of purchase. Everything was clearly signposted and I'd completed the purchase within a few minutes. The cost beat my previous insurer (who I'd been with for 9 years) by £90 and a couple of hours after purchase all relevant documentation for my policy was available in the 'My Account' area - now that's service!

Mrs · 31 March 2017

★★★★★ 5/5

Trustpilot

Rebecca at Covea Insurance…

Spoke to Rebecca at Covea Insurance today. Incredibly helpful, understanding, soothing, well informed, clear and concise. A real credit to the company. Made me feel completely at ease and well looked after. Thank you RebeccaA Karim, 21st April 2020, London,

Big · 11 May 2020

★★★★★ 5/5

Trustpilot

Great Service from Covea during…

Great Service from Covea during accident claim, helpful every step of the way, in particular Brittany ( Brit) who couldn't be helpful enough getting my car sorted, the hire car in place and following up when I didn't return a call!

Mr · 2 January 2020

★★★★★ 1/5

Trustpilot

Avoid

Review for your sister company sterling insurance. Avoid at all costs, tried to cancel was on phone for 2 hours , passed around, spoke to 5 people all had no manners and argumentative, quoted twice the price as others, then slapped with £133 cancellation on a autorenew a week ago, appalling customer service, disrespectful staff.By the reviews here it seem all your company behave in this disgusting manner

Asaf · 23 May 2023

★★★★★ 1/5

Trustpilot

Would give 0 if I could

Would give 0. Me and my wife are currently going through a claim. Our bathroom was damaged due to a water leak because of this our daughter nearly came through the ceiling due to a rotten floorboard. From the start our claims handler has been non suportive and disappointing. We were requested to send in evidence of our claim of water damage of our bathroom, which we did. The company has tried everything possible to find a reason to prolong our claim and not to pay out on a legitimate claim. They Sent out a external micky mouse company (BVS solutions) to invalidate our claim. The BVS surveyor was rude and also did not help towards me and my wife. He was there just to speak down to us a blame us for the damage (this was not impartial) he also stated we would be lucky to get paid because insurance companies don't like paying out. As family with kids we expected abit more compassion and support in a time like this. Instead we have had to make a complaint and still have a bathroom room that can not be used. It has been over 1 month this has been very stressful for me and my family.

Michael · 31 January 2022

★★★★★ 5/5

Trustpilot

Spoke to Michael, what a legend

Spoke to Michael who helped me rectify an open notification claim that was effecting my no claims bonus. He was really friendly and helpful and he sorted out the problem straight away. I was really happy with the customer service he delivered

Jordan · 18 July 2019

★★★★★ 5/5

Trustpilot

Really guided me through the claims

Really guided me through the claimsProcess ,Clear instructions and process to follow and extremely helpful too Thank you Sharon

Rach · 21 June 2023

★★★★★ 5/5

Google

Tegan-Marie was very patient, professional, thorough, clear, polite and courteous!! A delight to talk to and do business with!!

Alan · 17 June 2023

★★★★★ 1/5

Trustpilot

Terrible systems, poor process solution but lovely people.

The people you speak with on the phone are very nice and I believe want to help. However, the systems that support them seem woeful. A week before Christmas our TV was accidentally damaged there have been unnecessary visits to our house to inspect the TV (two men) that had already been photographed and documented. Every phone call the person I speak to is apologising for the system running slow or crashing. It is now 21st Jan and I have been told my last call to them has not been noted on their system so I am back to square one again. This is infuriating. Lovely people poor company, thank goodness that it is only a TV and not water or fire damage. will not be renewing with them.

Kris · 21 January 2022

★★★★★ 1/5

Trustpilot

Covea Motor Insurance claim

I was involved in a multiple vehicle accident in April 2021. All parties agreed that I was not at fault. My insurance provider (M&S) passed my case onto the underwriter Covea. My car was written off and, after negotiations, Covea paid a sum minus a £350 excess. I was told this would be reimbursed by the at fault person insurance, but after 9 months this has still not happened. I am currently listed on the Insurance database as a possible "at fault" driver in the accident so I have lost my non-claims bonus and have to pay over double what I paid previously in premiums. I have lost count of the e-mails & telephone conversations I've had with Covea, all without success. They promise "swift" action every time and then when I hear nothing after two months I have to chase again. They have acknowledged that their service has been very poor and made a number of low value payments as compensation. None of these come anywhere near the costs I have incurred. A very poor company that is only interested in getting your money.

Mr · 20 January 2022

★★★★★ 5/5

Trustpilot

Car insurance claim

Laura was extremely helpful and guide me through the procedure calmly and logically. She clearly pointed out all possible options and explained the consequences of them all. She was polite, helpful and informative throughout the phone call.

Nargis · 12 February 2021