Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Over 10 weeks (and counting) and being made to feel vilified by my own insurers

Over 10 weeks (and counting) and being made to feel vilified by my own insurersFirstly, I have to state my claim is still ongoing from when my car was stolen over 10 weeks ago on 26th March. Since my very first call with Covea, they tried everything they could to void my claim. I have been passed between 3 different departments and 8 Covea representatives, all of whom have asked me a variety of questions to try to find a loophole in order to avoid paying out my claim. I have provided my latest credit card statements, HMRC correspondence, Council tax correspondence, even inheritance tax forms confirming my address yet still they are not satisfied with the evidence they have received. Their correspondence is woeful. One of their requests was for proof of residency, which was sent to them from the council. After they received this I requested an update - one didn't come. I then called and got put through to the technical department (who if you get put through to, are the people who I believe have been tasked with the sole purpose of trying to find a way to wiggle out of paying you any money). After speaking to a member of their team for 20 minutes initially it concluded with them apologising but confirming they could not assist me in any way. I have since spent numerous hours on the phone including a single 55 minute conversation with one of the team leaders who spent the entire time attempting to trip me up - not what I expect or would like from my own insurers. I get the impression a number of the team there are significantly under trained for the role they have to perform.Some of the communication from them is nothing short of breath-taking, they once required further evidence to prove my address before they could satisfy my claim, but they wouldn't tell me what they required, I needed to send them what I deemed to be sufficient - I can't fathom in what realm that is deemed a reasonable response given the substantial information I have provided to date.In the past, when I asked for updates and why it has taken so long (in most cases over a week) to respond to me (and that was only because I called and chased for an update) I was met with the following response: 'well, you're not our only claim at the moment so why didn't you call and chase sooner?' - Again, amazing to think this is the insurer I had unknowingly insured my car with (I thought my insurance was with Hastings)It's sad and sickening what this company are trying to do. I have never experienced anything like it before in my life. As a result of the treatment I received (and from reading the reviews below) I have a case open with the Ombudsmen whilst I await an outcome. I have also issued a formal complaint to both Covea and Hastings. Since the theft of my car over 10 weeks ago I have been largely immobile and am now relying on hire cars to get around. Absolutely appalling behaviour which has been nothing sort of traumatic for me, I feel for whoever has insurance with them.

Ben · 6 June 2022

★★★★★ 1/5

Trustpilot

Almost a month has gone by after…

Almost a month has gone by after reporting my vehicle had been purposely driven into qnd giving them a crime reference number they are still telling me they're sending an engineer out to asses the damage. I wait for q while day no engineer call them they now want me to go through another statement about the car being hit qnd what happened even though I went through almost 3 hours on the phone the day it happened. I'm heavily pregnant and have 3 children and have been left with such trauma from the incident and stress from this usless insurance company. They have the other drivers insurance details also him admitting liability I don't understand whay they can't just proceed with the matter. In all the years iv used insurance companies they have been on the door withing 24 hours photographing the damage or assessing in any incident. As soon as my claim is or if dealt with they will not receive any more custom from myself. PLEASE DO NOT USE

Kelly · 31 May 2022

★★★★★ 5/5

Trustpilot

Chloe was very helpful and friendly

Chloe was very helpful and friendly. She took me through the process and after agreeing it was no fault to me, set the wheels in motion for repair and car hire. The car has been collected and the hire car delivered. Thank you

Pamela · 13 February 2020

★★★★★ 5/5

Trustpilot

Excellent customer service from Lucy

Excellent customer service from Lucy. Clear, concise and very helpful.

Mike · 17 December 2025

★★★★★ 1/5

Trustpilot

Follow up to my review .

Well I made a review on here ref appalling service and waiting nearly 12 months without my claim even being accepted let alone settled.Had a reply they were sorry to hear about the issues can you email use with details and we will investigate.Over a week later and yes you got it absolutely nothing back in return!Playing lip service to an inapt appalling service!!

Jonathon · 8 November 2023

★★★★★ 1/5

Trustpilot

Total Ignorance

I had an unfortunate accident in my car with no-one else involved. Covea decided to write-off my vehicle but then made quite a poor offer of compensation. I disputed their offer, they asked me to justify my own (higher) valuation which I subsequently did and then... they cut me and (seemingly) refuse to answer any further emails. In the meantime of course I'm left without a vehicle and having to pay for storage.Tonight I am sending a third email requesting a progress update and I'm happy to post it here in the hope that it embarrasses them into some kind of courtesy.Dear SirsThis is now my third email requesting an update on the status of my claim with no reply forthcoming thus far.With reference your letter dated 9th of May 2022 it states “We are working to get you back on the road” and “Our aim is to provide guidance and support throughout your claim and we are committed to making your experience straightforward”, signed Ben Hodgson.Well so far you’ve provided no guidance, no support and your service is anything but straightforward; more like total ignorance.I will be sure to post a copy of this email on TrustPilot in the hope that it is picked up by one of your Customer Service team and they may spur someone into having the good manners to reply.Paul Leader

Paul · 27 May 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars I would!!!

If I could give zero stars I would!!!For nearly 4 months now we have been unable to live in our flat due to a water pipe failure in the flat above which completely flooded our apartment. You would expect this to be quite a simple insurance claim, which it did start out to be. Covea’s appointed loss adjuster came with in days and authorised fire and flood company to have floors, ceilings, wood work and kitchen ripped out so they could dry out the flat. This all happened, then the added nightmare began. Covea removed the loss adjusters authority and we have been left with an uninhabitable flat ever since with no work being done and Covea not authorising anything. Apparently the underwriters are questioning how the policy was set up with the freeholder and we are left with nothing. It’s totally despicable how this case and we have been treated, I’d advise no one to go with this firm and to see they are up for insurer of the year is a complete joke. To rip someone’s home apart and then stop work leaving stress and upset isn’t how human beings should be treated, all when this is completely no fault of our own!!

Paul · 26 May 2022

★★★★★ 1/5

Trustpilot

I have spent nearly 7 hrs over the last…

I have spent nearly 7 hrs over the last 2 days holding! I've had a non fault accident ( the 3rdparies) insurer has admitted fault and he's even written to me to say so! Yet Covea are dragging there feet about getting the claim solved. I have emailed, Facebook messaged them rang countless numbers left google reviews yet still no meaning full contact!

Phil · 29 November 2023

★★★★★ 1/5

Trustpilot

The customer service is appalling

The customer service is appalling! Contacting by phone is a waste of time as it's ping pong from one to another then cut off. They refuse to resolve the issue which is still outstanding (began March 2022) to my satisfaction. Trying to get an enjineer is impossible. I hope I never have to go through covea again as it's the worst motor insurance I've ever dealt with.In my life time of driving, ive never come across such an uncaring insurance. This company is via saga so they are not doing saga any favours.

Ray · 20 May 2022

★★★★★ 1/5

Trustpilot

Has ive wrote about covea insurance…

Another so sorry that your dissatified with your so on so on??? thanks for fone call from[ WILL] to rub more misery in my wound, had a reply from Coves insurance stating y they voided my claim,,from Clare ££ POUNDS TELLING ME BASICALLY YOUR WASTING YOUR TIME,,IF YOU LISTENED TO MY RECORDING AT THE START OF TAKING OUT A POLICY YOU OR ONE OF YOUR OTHER CROOKED AGENTS WOULD OF PICKED UP ON ME SAYING PART TIME,,BUT NO COZ ALL THAT YOUR INTERESTED IN IS FLEECING DECENT GENUINE PEOPLE,,THIS COMPANY GOT ISSUES !!!!! THEY REPEAT EVERYTHING ITS THE SAME JUST WORDED DIFFERENT ?? AND I BET THIS IS JUST THE ICEING ON THE CAKE MY CLAIM!!! HOW MANY MORE DISSATIFIED CUSTOMERS OUT THERE,, AVOID AVOID COVEA AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Has ive wrote about covea insurance regarding my claim and has always they reply with a so sorry that you have had a dissaterfied experience we will look at this matter !! Rubbish ,,if your willing to except lies from this company and just say one simple word and cancel your claim with a Void. my 1st ever claim all because quote me today put fulltime car sales person,and i told them it would be part time has of [Covid 19] where look into this matter they tell me ,,NO NO NO they already made there mind up ,,if you look at another company owned by COVEA have a look at feedback so be aware!!!!!

Robert · 20 May 2022

★★★★★ 5/5

Trustpilot

Quick, kind & supportive

The lady I spoke to to register the details of the accident was lovely. She was very kind & professional. Everything was dealt with very quickly and she made me feel much better as I was very shaken and upset.Thank you very much!

Jane · 10 January 2020

★★★★★ 1/5

Trustpilot

Iwish that i read reviews on trustpilot…

Iwish that i read reviews on trustpilot b4 i took out my motor policy with this scamming company!!! not only did they cancel my policy when my vehichle was stolen,covea told me basicaly that my policy didnt exist,And told me that i was getting a full refund just over £1700 i paid,,but only wants to payback £800??then gave me a break down of charges for taking out insurance,,so £900 incharges for something that didnt exist,,i can see y u have had so many negitive feedback coz u lot are a pirate company,,proper fone pirates,PLZ DO NOT LET THIS COMPANY TAKE YOUR MONEY AVOID BY ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Robert · 15 May 2022

★★★★★ 1/5

Trustpilot

Covea has been a complete waste of…

Covea has been a complete waste of space. Delaying at every opportunity in order to further devalue my car.Accident occurred over 6 months ago and still awaiting payment. They finally wrote my car off and collected it fro my garage (not their authorised repairer), but I’m still awaiting payment.Very unprofessional with antiquated ideas.They advised payment would take 3-5 working days, I called on day 5 (a week later) to be advised they had made a mistake and not authorised the payment, so I’d have to wait a further 3-5 working days.Totally unacceptable, so I tried to escalate through a manager. Still waiting on payment that they said would be made today 🤬

Faith · 14 May 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I spoke with Laura today. She was extremely helpful. She offered to call back and followed up with this. She was able to deal with my query and it was all resolved very quickly. Laura was very professional and polite.

Steven · 4 December 2020

★★★★★ 1/5

Trustpilot

Avoid!!!

My recent dealings with Covea have been appalling and very distressing following a burglary it has taken them 2 months to give me a settlement figure they are unprofessional, Insensitive, and totally lacking in customer care. Then In 3 days I have been given 3 different settlement figures and conflicting & confusing information with a report that looked like it had been prepared by my 10 year old grandchild. I have had to constantly had to chase them for updates as they never return calls when they say they will and a company they use called SBS appear to be as bad as them. Awaiting a call tomorrow and if this isn’t resolved I will be contacting the financial ombudsman.

Mrs · 11 May 2022

★★★★★ 5/5

Trustpilot

Emma is such a lovely lady she's…

Emma is such a lovely lady she's incredibly knowledgeable, patient and kind helped me with my request within seconds and i got my claim sorted the next day ,I'm really pleased with their service covea insurance are simply the best

Papa · 26 November 2020

★★★★★ 5/5

Google

Excellent Customer Service. Emma was a joy to deal with, knowledgeable, very professional and easy to communicate with. 10 Stars ⭐️

Rebecca · 17 June 2023

★★★★★ 5/5

Google

In recent dealings with Covea I have spoken to a number of handlers all of whom have been polite, patient and extremely helpful. But I have reason to be particularly impressed with the help I received from Mitchell Conroy whose handling of my particular problem was outstanding in terms of his professionalism, patience and determination to achieve a positive outcome for my dilemma. I was, and remain, extremely grateful.

Jo · 17 June 2023

★★★★★ 5/5

Trustpilot

Our experience with Covea

After a phone call received yesterday we were entirely satisfied with the service we weregiven. Everything was explained very clearly in a calm and unhurried way and we would certainly recommend Covea Insurance to anyone else. Thank you Brandon. Frank and Margaret MANN

Frank · 29 November 2019

★★★★★ 1/5

Trustpilot

Car sent to a garage that had bad…

Car sent to a garage that had bad reviews. Car returned to garage for recitation works, but appears not much change. The insurance company also sent a so called engineer from independent company who said the car was within tolerances. My car looks a mess not symmetrical photos sent and an email from BMW who state gaps look large, my only recourse to get my car sorted is to pay myself for an engineer to review and then go back to my insurance company and fight to get it resolved. I would think twice about this insurance company, cheap isn't always better especially if making a claim and their own engineers who can see it not right but don't want to pay out to get resolved hide behind a report and even sent a copy to a garage that I had been speaking with and not me despite asking!?!?!?Thanks for your response regarding your CRT, I believe this process is 6-8 weeks according to an email I have received. My car has been left in a state that should not have passed an independent assessment as it clearly states on the data sheets left in my car that symmetry is the top priority over gap, the pictures provided to your engineers clearly show this is not so. I have also advised that the bonnet is really difficult to close and open (a safety concern), but again as it has been inspected Covea are not interested... surely safety in a car is a high priority?!?

Shane · 21 April 2022

★★★★★ 1/5

Trustpilot

COVEA HAVE DESTROYED ME OVER MY CLAIM

VERY VERY DEPRESSED TODAY OVER COVEA INSURANCE JUST SHUTTING ME DOWN , VOIDING MY CLAIM COZ QUOTEMETODAY TOLD ME IT WOULD BE BETTER TO SAY IM A FULL TIME CARSALES PERSON INSTEAD WHAT I SUGGESTED AT THE BEGINNING THAT IM ONLY GOING TO BE PART TIME,SO I SAID OK ? DIDNT THINK THAT WHEN I EMAILED COVEA SAYING THAT I WAS ONLY PART TIME THEY VOIDED MY CLAIM RUINED ME ,ALL COZ I TOLD THE TRUTH ,,SO IF ANY1 IS READING THIS REVIEW THERES OTHER INSURANCE COMPANYS OUT THERE HAS THIS COMPANY COVEA IS FRENCH OWNED THEY DONT CARE ABOUT YOUR LOSS JUST FILLING THERE POCKETS,, ITS VERY SAD THAT ALL THAT I HAD IN LIFE HAS GONE BY SAYING PART TIME INSTEAD OF FULL TIME rubbish rubbish,fobbed off had my vehichle stolen,1st ever claim,then my insurance was void,lost my insurance note when vehichle was stolen,then offered me a full refund,no refund ,so like i said liars do not insure with these online crooks,LOOK INTO THE MATTER RUBBISH,TNIS BEEN GOING ON 3 MONTHS,IM GUTTED THAT YOU DONE THIS TO ME,ALL BECAUSE I TOLD THE TRUTH ,MY VEHICHLE WAS MY WORLD,IT WAS THE LAST BIT OF CASH I HAD LEFT FROM MY COMPENSATION CLAIM,FROM WHEN I WAS IN A CARE HOME TY-MAWR CHILDRENS HOME,WHICH I WAS ASSAULTED ONLY 10 YEAR LD I WAS ,ALL MY LIFE IVE LIVED WITH WHAT HAPPENED TO ME,SO I PUT ALL MY TRUST IN YOU LOT ,WRONG CHOICE AGAIN 4ME,I GOT FOBBED OFF BY QUOTEMETODAY THERE THE ONES,PLUS THEY SAY U HAVE NOT SENT MONEY TO THEM,,,IF IT MEANS THAT MUCH TO THE FRENCH COMPANY U CAN KEEP IT,BUT REMEMBER WHAT I WENT THROUTH ,,THANK U SO MUCH.When i took insurance out i told quotemetoday it would be part time BUT BUT for some reason they told me it would be better to say i would be better off saying full time,didnt make much different to me at the time, But if i new that u voided my insurance for saying part time i wudnt be in this mess now,, my vehichle cost me £2100 plus £1860 for insurance,, nearly £4000 loss and thats all i had to my name ,, all becoz i said part time in my email to you

Robert · 21 April 2022

★★★★★ 5/5

Trustpilot

Kelsie was really helpful and guided me…

Kelsie was really helpful and guided me through my claim for the accident I had. She was very polite and helpful. Good customer service and made me feel at ease since I never made a claim since I've been driving.

Ivan · 29 September 2020

★★★★★ 1/5

Trustpilot

If only I could give a zero score.

If only I could give a zero score.My first ever insurance claim in 47 years. A damaged drain causing sewage backflow during lockdown. Offered 25% of the cost of work. Never expected 100% but the offer was derisory. Treated with corporate speak and platitudes when trying to resolve.Complained to The Ombudsman whose brief appears fairly limited. Ombudsman simply accept the insurance figures - absolutely impossible to get the works done for the amount offered.An absolutely horrendous experience. No wonder Covea rates are reasonable - they don’t pay out. BEWARE.Am taking legal advice about taking Covea to Court.

Mark · 1 April 2022

★★★★★ 1/5

Trustpilot

Not paid out car value.

Not paid out car value.I wrote my car off in late October, I was made two offers, the second, I was told was the final offer based on my car being A1 condition and an average of 4 book prices. It was £4k less than I could get even a similar car, I asked them to find me one of similar standard, they told me they don't need to, they only need to offer an average of 4 book prices, I complained, when I contacted to check the progress I was told it hadn't been logged. I asked them to find me one car anywhere in the country for that money. They also said that full Mercedes SH adds no value and that the full entertainment pack also added no value; I had the MB freeview and MB BT headphones in the vehicle, this was top of the range and they accepted none of these facts, telling me that they had no depreciable value. They also said they do not have to provide me with money to purchase a vehicle of similar standard. I would not recommend, I am surprised John Lewis would associate themselves with this company as it has damaged their brand. This is now with the onbudsman.

Smarty · 29 March 2022