Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

I would like to thank Harry Kilroy from…

I would like to thank Harry Kilroy from Covia Car Insurance for his help and support. I was involved in a car incident and he guided me through the process of claiming very calmly and clearly. An asset to the company. Thank you, 5 star support.

Annoyed · 16 June 2021

★★★★★ 1/5

Google

Very poor service, when the unfortunate did happen they were dragging their feet trying to figure a way out of it, no curtesy car provided. I would highly recommend to avoid.

Bled · 10 August 2025

★★★★★ 5/5

Trustpilot

I unfortunately had to make a claim…

I unfortunately had to make a claim under my home insurance following storm damage.I thought it was going to be a difficult process … however the service I received from Covea staff was exceptional and it was all dealt with so efficiently and it very much helped lessen the stress during a difficult situation. Special thanks to a lady called “Sharon” who was so helpful.It is easy to criticise companies when things go bad but often Companies don’t get acknowledged looked when they do things properly …. thanks Covea will highly recommend you to family and friends

Rachel · 26 March 2023

★★★★★ 5/5

Trustpilot

Claim made straightforward

Only a minor incident parking after driving so carefully during a thunder and lightening storm and flooding. I was still in a bit of shock and Bethany was reassuring and helpful. Ensured the process was effective and informative. Patiently checking I understood the next step.

Heather · 7 August 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague. They do not care

Bought a motor insurance policy through Halifax . Made a claim and was constantly chasing them. The did not keep me updated and at one point an agent told me they did not know where my car was. They instructed it to be recovered. I don’t think they realise how reliant people can be on their cars. Would avoid like the plague. On one occasion they said that they were going to call me today and I rang at 16 30 and they close at 17 00 likely story

Suwraj · 24 March 2023

★★★★★ 1/5

Trustpilot

Having received a barrage of objections…

Having received a barrage of objections to a genuine claim- I would rather not insure than use this Company - I just hope the people at John Lewis realise just how difficult this Company is to its 'customers' I would not star rate this Company at all my advice is- DO NOT USE

Philip · 28 November 2018

★★★★★ 1/5

Trustpilot

5 young children looking not to spend…

5 young children looking not to spend there chrismas at there home due to this company !!!! i am now taking things further due to there lies!!! wasting time!!! and awful phone manner !! after reading some of these reviews on here i can relate!! maybe xray or tv programme should highlight this company !!! this company now has a knock on effect on others due to there poor service

Gareth · 15 December 2023

★★★★★ 1/5

Trustpilot

What do you do when Covea’s surveyor makes a false assessment?

I have had a similar experience to another customer in claiming for damage out of my control. Covea sent a surveyor from BVS who falsely stated that a flat roof on a two storey extension was faulty and was the cause of the problem. A roofer told them the roof was not the problem and although old was not leaking. They thought it was more like ‘rising’ damp or a leak. The evidence is that it is not rising damp because the wall has now dried out. So the evidence points to storm damage ( which is covered) to my neighbours guttering causing water to pour down my wall. Covea will not send another surveyor to correct the initial misdiagnosis but are adamant that I do not have a claim. I feel it is gross negligence on their part and misinformation. I could not recommend this company.Edit Thank you for your comment Shaun however I still await a response from your team despite your stating that it has happened. I am still disappointed with this company. It seems to me, reading through the comments, that it depends very much on the call handler (and surveyor) that you initially get. Some of them sound very competent and helpful. I think I was unlucky!

Suepotterhotmail.co.uk · 18 March 2023

★★★★★ 1/5

Trustpilot

Lying win’s apparently

They literally just take the easy route, i did absolutely nothing wrong driving down the road, the car in front indicated left so i slowed right down, overtook on the right and then the car in front turned right into me the woman was so apologetic at the side of the road, then i got a letter saying that she indicated right, fought it, a month later, received a letter from covea they have gone in the other drivers favour 70/30.So you can lie and get away with it there are no decent people left in this world and now im getting penalised for someone else’s mistake and covea couldnt give a toss. Avoid!

Michael · 16 March 2023

★★★★★ 1/5

Trustpilot

Kitchen ceiling collapsed

Kitchen ceiling collapsed. Covea sent BVS out. Rubble everywhere and kitchen unusable. I had to pay out of my own pocket to get it cleared. Kitchen sink and worktop damaged..no mention of either by BVS. Covea just settled and paid the claim and wiped their hands of it. They were happy to leave a 62yr old woman on her own with a rubble strewn kitchen and say bye bye.I have since complained and they would not reopen the claim until I had paid back the settlement. BVS will not source a contractor until I have paid the excess.You couldn't make this up. Disgusted.

Kristine · 15 March 2023

★★★★★ 5/5

Trustpilot

First class service with Covea

Covea contacted me after my experiences with the poor performance of M&S Insurance and I requested that my accident details be elevated to a more competent area. I was immediately contacted by Beth who dealt with my incident in a thoroughly professional way and with whom I had total confidence and reassurance in, after 6 days of inactivity with M&S. I cannot praise Beth enough. The following morning I was contacted by the garage and the process is continuing with my satisfaction. First class service from Covea.

Geoff · 14 March 2023

★★★★★ 1/5

Trustpilot

Will avoid paying out for unscrupulous reasons

Firstly my claim is rejected, because your company does not consider the storm that damaged my roof to be an actual storm unless it’s clocking in as a tsunami on the weather report, regardless of the fact that there was damage. The roof had been well maintained, with tiles being replaced in the past 18 months and regular gutter clearing, and you accuse me of my roof being damaged as a result of bad maintenance, not storm damage.To add insult to injury, the contractor THEMSELVES noted that the damage was a result of the storms in November/December and there are receipts to this effect.When you then tell me this cannot be covered under my policy, you state that there may be a way to pay for the internal damages. I couldn’t afford to hire a contractor to do this work as your company didn’t pay out on my first claim, so I’m already £1200 down. I then go about repairing the internal damage myself and you now reject it because it’s less than £500 excess.Complete cowboys. Avoid at all costs.

Natalie · 14 March 2023

★★★★★ 1/5

Trustpilot

No customer service and no interest in doing their job

I first contacted them in December 2022 to claim on a fitter's insurance which did some work in our apartment on behalf of Tapi Carpets. It is now March 2023 and we are no further forward than we were then. I have been waiting over a month for them to reply to a simple email. Absolutely shocking!Update on comment below - It gets even more ridiculous that your answer to my point above of nobody replying is for me to send another email to the very same email I have been trying to reach for months and that this needs to be actioned by me, rather than you actually taking the initiative to reply to the many you have already received from me. Simply and truly shocking!

Jose · 11 March 2023

★★★★★ 1/5

Trustpilot

If I could give 0 I would...

If I could give 0 I would.... STAY AWAY... I don't normally do bad reviews but after the experience I have had with this company I have to warn others not to bother. I was hit by an emergency response vehicle in October. Every time I rang the company no body on the other side of the phone knew what they where doing. Luckily on the 14th attempt after waiting upto an hour each time I managed to speak to someone who finally knew what they where doing (this was after a few weeks after being past around) . To cut a long story short this company will not fight your case and will happily put you as fault. I just wish I would have seen the reviews before I went with this insurance. (please do not put yourself through the stress me and many others have, stay away from this company)

Sophie · 8 March 2023

★★★★★ 5/5

Trustpilot

Repair made easy.

Received a text from Covea Insurance made contact via phone regarding minor damage to my unattended vehicle. Spoke to Riz completed paperwork expeditiously explained exactly what was going to happen and in what order.Concisely explained in plain language.

Peter · 22 July 2022

★★★★★ 1/5

Trustpilot

No a good experience had content cover…

No a good experience had content cover get burgled 2 days before Christmas loads of presents taken ectInitial call was fine then the emails asking for receipts for everything Christmas presents brought from shops using contactless no receipts got at the time as contactless all can provide is bank statements of perchases not good enough as can’t say what individual item as when brought they were brought few item’s together then just left no contact until I can prove what statements are for individual items this was 2 days before Christmas no help had to go out and replace all items in the Christmas rush with a lot being out of stock 1600 pounds worth so don’t bother go for a more expensive insurance that don’t just leave you hanging till you can prove absolutely everything you brought or make sure you waste paper and keep a receipt for everything you ever brought

Terry · 6 March 2023

★★★★★ 5/5

Trustpilot

Excellent service

Spoke to Mitchell Conroy regarding my query a few minutes ago. He was very helpful and courteous. He sent me an e-mail with all the relevant details I required to proceed further.With grateful thanks Judith Connell

Judith · 12 October 2022

★★★★★ 5/5

Trustpilot

Red-Antonia was so polite and…

Red-Antonia was so polite and informative, I don’t like taking on the phone but she was easy to deal with and kept apologising for the slow system. She dealt with my settlement professionally and even helped me get a bit more, thank you for that.

Carol · 10 June 2021

★★★★★ 1/5

Trustpilot

Insurance or rip off?

Why do I pay for insurance cover to protect my home and contents only to find this company DO NOT provide comprehensive cover. Because of our extreme weather conditions of very high temperatures in the summer, torrents of rain that followed closely afterwards and then the incredibly low (-8 degrees) temperatures more recently, it has loosened the cement on my south facing wall, leaving heaps on the floor. The wall needs repointing. I did as I was asked - contacted a local builder who gave a quote and reason for the work needing to be completed to make it safe. The response from Covea was that my insurance doesn’t cover this problem. I will have to find the money to do it myself.

Liz · 24 February 2023

★★★★★ 1/5

Trustpilot

“Please STAY AWAY from this CHEATER Insurance company Covéa.

“Please avoid to use this French, cheater insurance company, In July I bought a fully comprehensive car insurance policy (to be paid monthly). Back when i was adding my partner to the policy they asked me (through the broker “City Insurance”) if my partner has any points/conviction in her license, i said no as long as i know, which is what i thought it was right, my partner didn’t know she has points in her license either, the broker didn’t ask for NI nor the Driver license number to run a check themselves either, two months later she got in to an accident and when i called to report the accident the first thing they asked was the NI number and the Driver license for them to check themselves the driving records, then they saw there is a conviction/points not reported, all this took them less than 2 minutes and within those minutes they denied the claim and cancelled the policy leaving us on the air with a broken car, besides wanting us to keep on paying the monthly instalments for the policy. Covea paid the damages for the other Car involved in the accident (as we were fully insured and they didn’t have an valid excuse to give to the other insurance company), the damages in the other car was just the rear back door of an old car, my car is newer and have los of damages, the accident was caused by the other driver stoping in the middle of a 60mph country road without warning and my partner hitting the other car to the its rear, getting damage the whole front end (hood, bumper, front grill, headlights, LH fender).Covea says that i did a misrepresentation when i took the policy and therefore they can cancel the policy and not repairing my vehicle.After months dealing with them and having no good results, i took the issue to the ombudsman, I’m in the process of that ombudsman litigation.Covea failed to do their own due diligence by checking the records of the driver at the beginning (like every other company does), but they took the time to check (took them less than 2 minutes) when the claim was coming their way to find an excuse to denied my claim, voiding all liability and responsibility with me. They could have checked at the beginning and avoid this problem. We didn’t know my partner had points in her license and i gave the information to the best of my knowledge, I don’t think i did something wrong to have the claim denied for this technical issue, therefore I recommend you all to avoid use this company because, they will find any excuses for them not to pay and to avoid their liabilities, Covea and City Insurance are in cahoots to cheat the UK public and consumers. They know better that customers don’t have up to-date the driving records, in my case I didn’t know it at all. They didn’t tellMe how to check and to check in case, but they just wrote no points in the records when i was adding my partner to the policy, every other insurance company and broker do their own check, but these two companies don’t it, to use it it against the consumer in case there is a claim. I feel very mistreated by Cove and this crappy broker City Insurance that i used to get the car insurance, DO NOT USE Covea nor the broker Citi insurance PLEASE, they are the worse and they shouldn’t have a licensed to operate in the UK.

Mr · 24 February 2023

★★★★★ 1/5

Trustpilot

Operates in favour of fraudsters

When it comes to insurance fraud, you expect companies to do their due diligence and be thorough in their work. Unfortunately it is becoming increasingly common for companies, Covea included, to just pay out without covering all bases. This works well for the fraudster, but not for victims of fraud. So if you're thinking of committing fraud - go with Covea! They'll sort you out no problem. If you're worried about being a victim of fraud, best to avoid them at all costs.

Mrs · 23 February 2023

★★★★★ 1/5

Google

Seriously shocking never in all my years experience such carnage . Secound month now still no correspondence constantly chasing them , resending emails and info every time I speak to some one . So stressful . Poor poor poor .

James · 16 April 2025

★★★★★ 1/5

Trustpilot

Very quick to take money, not so eager to settle claims.

Our house was broken into in September. We contacted the insurance on the same day and they advised us to make a list of items taken, which we did. We then submitted receipts for the items we had receipts for (and were told that items we didn't have receipts for could still be considered) and these were forwarded to SBS Home to calculate the settlement. The settlement figure came back in January, for LESS than the value of the receipts. We spoke to SBS, who in turn referred us back to Covea and to send photographs of other items to them. We did this. Covea then said they had sent the correspondence to SBS, SBS are saying they di not have the correspondence, so now we are stuck in what seems like an eternal loop while two companies try their hardest to pay us a fraction of what we can provide evidence for. Very quick to take money, not so eager to settle claims. This has been ongoing since early September and we still feel no closer to a resolution. The member of staff we have dealt with comes across as very rude and surly in his responses and they have made an awful situation even more difficult to deal with.

HLL · 22 February 2023

★★★★★ 5/5

Trustpilot

Asset to the company

Lucy was fantastic with her new role. She got answers for all of my questions and was very professional and friendly.

Mark · 21 December 2023