Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Rubbish Insurer buyer beware

Keep on to these regards my over 50's that they sometimes collect direct debit and then miss bunch of cowboys everytime get exact same repply can you contact us and 12 days later NO response absolute rubbish DO Not trust these with anything I have had to start a county court case to hopefully get what I paid for report to Financial Regulator the more complaints they get the bigger chance they will act for the small guy but these are Rubbish.

Simon · 14 July 2023

★★★★★ 1/5

Trustpilot

Never approved any genuine claim.

Covea insurance are scammers, don't trust this company. After a strong wind disaster, my home retaining wall come down. I try to claim they said oh sorry your area wind only less than 50pmh. And you need to proff your wall is highly maintained. What a scam . Never ever trust this covea insurance.

Cheliyan · 9 December 2024

★★★★★ 5/5

Trustpilot

Excellent support from Patricia.

Patricia was very helpful, upbeat and positive. She clearly explained the process and made sure that I had fully understood everything she had told me. I felt very reassured that the claim was being handled in an professional and competent manner.

Alasdair · 9 September 2022

★★★★★ 5/5

Trustpilot

Covea for great service in every way .way

Covea Insurance provided an amazing service .Eleanor was so helpful. Replying to every email so promptly, and sorting everything. I couldn't fault them. I would definitely recommend Covea Insurance to family and friends .

Mary · 11 May 2023

★★★★★ 1/5

Trustpilot

I have had mortgage protection insurance, but protection is the not being given

I have had mortgage protection insurance (via Payment Shield) with Covea Insurance. The whole point of committing thousands of pounds over the years is to make any potential redundancy situation less stressful. Covea has ADDED to my stress not reduced it. With an understood 'waiting period' of 60 days, I had budgeted for this. However, despite having provided all the requested evidence, it is now 97 days since my claim started on 1st April. Speaking to them on the phone is frustrating as they just appear to be call handlers and say 'we'll refer to your claims manager'- then radio silence. Despite all my planning, I am now about to default on my mortgage for the first time in 25 years. If you want a stress free insurance relationship, avoid Covea at all costs.

Stephen · 7 July 2023

★★★★★ 2/5

Trustpilot

Watch direct debits with these

I have a Covea over 50's plan and pay by direct debit each month and this year noticed that when my payment day fell on a weekend or bank holiday they do not collect so you miss a payment I have pointed this out to them twice already this year and yet again this month its happened yet again ?, so this time rather than phone I have emailed and contacted the ombudsman as if anything happened to me they wouldn't pay up they would say there is missing payments yet it shouldn't be up to me to keep checking I await a response from them and the Ombudsman but be very careful if you hold a policy with these as you may fall foul through no fault of yours. COVEA have replied here but after 4 days have not replied to my email just trying to make themselves seem as if they care I assure you they couldn't care less about their customers I doubt i shall hear anything from them its causing my great stress and if you do not want the stress avoid these as insurers .

S · 7 July 2023

★★★★★ 5/5

Trustpilot

Brilliant service

I unfortunately was driven into by someone which caused significant damage to my car. Covea contacted me on the same day to advise me on the steps to take, and communication was clear and frequent then after. The team were really helpful and supportive and turned a negative experience into a positive outcome for me. I cannot recommend them enough as an insurance company

Becca · 27 June 2024

★★★★★ 5/5

Trustpilot

Easy Process and great service

This is my first ever insurance claim for a lost phone and Chris Parker made the experience easy to understand, provided full explanations of steps to be taken and kept me updated throughout the short process.

Lemon · 1 March 2023

★★★★★ 5/5

Trustpilot

Excellent Service

As someone who has never made a buildings claim before I was mega-impressed by Covea. The personal service offered by Molly Hannan was exceptional. Calm, informed and professional. Hopefully I will not need to claim again - but, If I do, I would have every confidence in this service. Thank you.Gilly Love

Gilly · 28 September 2020

★★★★★ 1/5

Trustpilot

Put a claim in on 23 March for water…

Put a claim in on 23 March for water leakage. Same day told to get emergency plumber in to isolate water, hand in photos , plumber report and quote.250 pounds later, told it would take about 6 weeks to resolve.I advised them that I have no experience with this process if they can appoint someone to do the repair.At 4 weeks, they send a repair person which told us that the only way repair could be done is for the shower to be removed and quote might be to low.4 weeks later after numours calls, was told they had appointed claim consortium group.They sent a person over to take some more photos and was more concerned about his holiday than our claim. Its in now the 22 June. 3 months no shower, 5 people in house, 2 vulnerable, 2 young daughters.Still no progress. Stay away from Swinton, Covea Insurance.22 years of insurance on house and car.1 claim of less than £800 made.during covid

Nico · 22 June 2023

★★★★★ 5/5

Trustpilot

My experience with Chloe was excellent

My experience with Chloe was excellent. I had had a very trying day due to having been given a wrong number with which to contact you. She was really efficient, polite and knowledgable. If everyone who deals with the claim is as good as her it will be a very good experience

Wendy · 24 August 2020

★★★★★ 5/5

Google

This was my first real experience of making an insurance claim and Junaid made it really easy and was calm throughout and I could not recommend him more for his professional approach.

K31tho · 17 June 2023

★★★★★ 5/5

Google

Can I just say… WOW! Absolutely loved the customer service from Covea… Spoke to this very lovely gent, Adil. Adil was very professional and made sure I knew what was happening and talked me through everything, making it make sense. He had a great attitude with lots of professionalism. Really, really pleased with my experience. Covea… you’ve done well with hiring people like Adil!

Alfie · 17 June 2023

★★★★★ 5/5

Google

After a REALLY frustrating 2 hours on the phone to Lloyd's bank car insurance regarding a no accident claim and getting nowhere I was finally given the numer for Covea. Well what a difference, I got through to Mitchell who couldn't have been more helpful and reassuring. Sorted out the problem with my courtesy car and sorted out an inspection of the car involved in the accident in 20 minutes, something that Lloyd's had failed to do in 10 days!! Thank you so much.

Sally · 17 June 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

My handler Sharon Hudson was fantastic, she was friendly, sympathetic and informative. I have never ever claimed before and she made the whole thing so stressfree and easy. I would highly recommend dial direct to anyone needing home insurance.

Sarah · 27 October 2022

★★★★★ 1/5

Trustpilot

Very slow. Disgusted

Very slow. My sister in law is still waiting for her house to be decorated from February! Obviously lockdown delayed things but now All Trades should be decorating and nobody is getting in touch. Nobody is phoning them. It's a disgrace. What exactly do we have to do to get things moving

Don · 10 August 2020

★★★★★ 1/5

Trustpilot

Some ill conceived attempt to shake us…

Some ill conceived attempt to shake us down when their insured hit our car ,and tried to blame us- threatening debt letters , we fought back with evidence and witness statements , and they backed down. The fact someone can raise a claim against someone else without any information , photos , location , even a reg is laughable and should never have been allowed to proceed in the first place . Nice try Covea . Jokers.

James · 5 September 2023

★★★★★ 1/5

Trustpilot

Waste of money, waste of time.

Awful company, device still broken, no communication, no payment, but happily taking the monthly direct debits... Moving home insurance...Logged a claim in middle of April for an electric device required for work. Had my interview scheduled (had to wait 3 weeks), sent in all the pictures and damage report.The last update was about a month ago saying "the underwriter is reviewing the claim"... Nothing ever since, ignoring all my emails.Avoid at all cost, move somewhere else if Covea is the underwriter...

Adas · 12 June 2023

★★★★★ 5/5

Trustpilot

Thank you to Rebekah Russell for your…

Thank you to Rebekah Russell for your outstanding customer service.not only did you sort my insurance but you actually asked about my little boy to make sure he was OK. You explained everything in detail and you were amazing. Thank you so much for your help 🤗

Gemma · 14 September 2021

★★★★★ 5/5

Google

Excellent service, Jack was very knowledgeable and extremely helpful. A brilliant ambassador for Covea. Keep up the good work.

Tracey · 16 April 2024

★★★★★ 2/5

Trustpilot

i was claiming for a tv and had to wait…

i was claiming for a tv and had to wait 20 days for my my telephone appointment for a company Premex about my claim for a tv, two day before i got a text reminder about my telephone appointment and was asked qustions more about not my tv claim and was told she would sent a report to Covera, i waited 7 day still no email or phone call so phoned upabout my claimfor the tv. 1 hr later i got a email saying we need to book a slot for them to collect the tv for inspection.overall very poor commintaction ans poor service as ive waited 8weeks for them to tell me about the tv

Andrew · 6 June 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

Undoubtedly, the most disappointing car insurance experience I've had in my 23 years of purchasing coverage. Despite my accident occurring on April 29th, it is now June 5th, and there has been no discernible advancement with my claim. Numerous emails and phone calls have yielded no progress whatsoever. It's my own regret for choosing such a company, as I had no idea that Post Office Insurance would employ such an abysmal underwriter. I have filed a complaint with the financial ombudsman and am currently enduring the agonizing wait for a resolution to this prolonged and distressing claims process.

Zaina · 5 June 2023

★★★★★ 5/5

Trustpilot

Stolen van

Having my van stolen 1 week before Christmas was a bit of a nightmare, I've never needed to claim on any insurance and when I did need to claim Brightside /Covea handled it very well with prompt response over Christmas also. I would definitely use this company again, thanks Dave

David · 7 January 2021

★★★★★ 5/5

Trustpilot

Very Helpful Max

I called to find out whether we'd be able to claim for accidental damage to a specific item and was put through to a very helpful gentleman called Max. He was able to confirm that we were indeed covered. So I sent him a copy of the replacement estimate and much to our delight and surprise this claim was settled within 48 hours. We're so very impressed with this company and have no hesitation in recommending them.

Jane · 25 August 2023