Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Stolen van

Having my van stolen 1 week before Christmas was a bit of a nightmare, I've never needed to claim on any insurance and when I did need to claim Brightside /Covea handled it very well with prompt response over Christmas also. I would definitely use this company again, thanks Dave

David · 7 January 2021

★★★★★ 5/5

Trustpilot

Very Helpful Max

I called to find out whether we'd be able to claim for accidental damage to a specific item and was put through to a very helpful gentleman called Max. He was able to confirm that we were indeed covered. So I sent him a copy of the replacement estimate and much to our delight and surprise this claim was settled within 48 hours. We're so very impressed with this company and have no hesitation in recommending them.

Jane · 25 August 2023

★★★★★ 1/5

Trustpilot

They take your premium but don't like to pay out

Covea failed to honour a claim made for water damage to another property for which we were insured. Numerous reams of correspondence later and they fail to address any of my questions directly and just point blank refuse to pay out with no adequate explanation. They move at a snail's pace. Save yourself the stress of dealing with this cowboy outfit. I have another claim ongoing with them for the last six months and they are refusing to pay out on that as well and have ceased replying to my emails. A dreadful pathetic 'insurance' company.

Penny · 1 June 2023

★★★★★ 1/5

Trustpilot

Near Fatal Accident - Covea deny liability

A claim for storm damage to a balcony was submitted which was immediately rejected on the grounds the failure was due to a 'design defect". When we pointed out the alleged defect had stood for 170 years they then argued "wear and tear" despite agreeing to storm damage months previous. This delayed making good and led to the total collapse of a Grade 2 listed balcony nearly killing two people. We now have to go to the Ombudsman, the Courts and the Press to seek resolution. Avoid if you want insurance you can rely on.On advising the broker we wanted to submit an Ombudsman's complaint we were advised that Covea would not renew our insurance. Shameful.

Chris · 30 May 2023

★★★★★ 5/5

Trustpilot

Riz - excellent customer service

Riz was extremely helpful and professional in dealing and resolving my issue in regard to an ongoing claim. Nothing was too much, and he made sure everything was sorted and arranged before he ended the call.Excellent customer service.

Nick · 9 November 2022

★★★★★ 5/5

Trustpilot

I needed to query a few things prior to…

I needed to query a few things prior to deciding whether to go ahead with the claim and felt that Beth was very understanding. She definitely put my mind at ease during this difficult and stressful time and answered my questions satisfactorily.

Patricia · 20 May 2022

★★★★★ 5/5

Trustpilot

Riz was excellent

Riz was very knowledgeable, polite and immediately put me at ease whilst going through the process. It was a pleasure speaking with Riz.

Ged · 12 January 2024

★★★★★ 5/5

Trustpilot

Chris Parker was helpful and attentive…

Chris Parker was helpful and attentive from first to last. He dealt with my claim in a businesslike and efficient manner and was pleasant to deal with. The speed of the handling of this claim impressed me enormously.

Graham · 26 October 2022

★★★★★ 1/5

Trustpilot

Not really worthy of one star..after…

Not really worthy of one star..after having my van wrote off and covea deducting there cut from the price..like £100 for this and £200 for that nd so and so on .I have been paid a pittance.should be able to just about pay for a new wheel for a van. Absolutely disgusting.

Chris · 11 December 2024

★★★★★ 1/5

Trustpilot

QUITE POSSIBLY THE WORST INSURANCE…

QUITE POSSIBLY THE WORST INSURANCE COMPANY OUT THERE! PLEASE AVOID THIS SCAM INSURANCE COMPANY! MY FRONT DOOR WAS VANDALISED AND DAMAGED , THEY ASKED ME TO GET 2 QUOTES WHICH I DID AND I ALSO GOT A PRIVATE SURVEY OF THE DAMAGE AND COST TO REPAIR! COVEA DECIDED TO SEND OUT MARTINDALES WHO LEFT WITHOUT EVEN STARTING THE SURVEY THEN COVEA TRY SAYING MARTNDALES REPORT SAYS THE DOOR CAN BE REPAIRED, I RING MARTINDALES AND THEY CONFIRM THERE REPORT HAS NOT BEEN DONE SO HOW THE HELL COVEA THINK IT CAN BE REPAIRED I DONT KNOW! STAY AWAY FROM COVEA, THEY WILL DO ANYTHING TO GET OUT OF PAYING !!!!!! THEY WILL AVOID DEALING WITH THE SITUATION REPEATEDLY! NAMES OF STAFF WILL FOLLOW IF CLAIM NOT PAID IN FULL

Fax · 15 May 2023

★★★★★ 5/5

Trustpilot

Professional approach

Professional approach in responding to my car insurance claim whilst being friendly

Malcolm · 20 February 2026

★★★★★ 1/5

Google

My father is going through a claim with the insurance company and they have been investigating the claim for 3 months with no updates. They keep ending the calls and not letting me speak to a manager. Rubbish insurance company

Aida · 15 May 2025

★★★★★ 5/5

Trustpilot

Rizwan Mougal

Thank you Riz from Covea insurance My stationery car was recently hit in a car park. Riz was extremely polite knowledgeable and helpful. Simple and fuss free. Great service.

Sara · 2 August 2023

★★★★★ 5/5

Trustpilot

Quick helpful polite

They took the stress out of a situation, were helpful and considerate

Helen · 18 February 2026

★★★★★ 5/5

Trustpilot

Surprisingly good!

Was involved in car accident. Covea insured driver (via AA) admitted full responsibility and covea contacted me directly so didn't have to use my insurance. Courtesy car within 24hrs. Car assessed and written off within 3 days sadly, however much to my surprise when I provided evidence of prices on autotrader they paid out the going rate for my car. All done within 10 days and they even allowed me an extra few days on the courtesy car until I got a replacement. Quick to respond to emails. Made a very stressful situation pretty pain free. Excellent.

Ross · 6 May 2023

★★★★★ 1/5

Trustpilot

Shambles!! Lack of customer service and understanding

Absolute shambles...was involved in a hit and run Fri 21st April...reported it and was promised the garage would call by Tuesday, no call, phoned covea 15.05pm 25th April, they told me they escalated it to the garage and for them to call me to arrange a courtesy car and repair work, I also called the garage who had no record and they said they would call back...called back in 9.04 am 28th April still no call from either, raised complaint and was told 2-3days resolution for complaint but will do all they can to speed up the garage to arrange courtesy car and call...was also promised they would keep an eye on the account to make sure i was contacted...low and behold 17.19pm still no correspondence and had to call back in...was assured that it was escalated and there was nothing they could do as the garage was closed, ok then i want a call from one of your managers by Close of Business Saturday 29th April, no problem i have emailed the 2 managers who are working to call you...so here we are 6.25pm Saturday no call, no email nothing and still without a car or date for repair or courtesy car. I am astounded that in this day and age you think this is acceptable. I have been unable to travel to work and can not make any plans as i have no idea what is going on. I have the names and times of who I spoke too and I will not be leaving this be. Disgusting customer service this is.

Lee · 29 April 2023

★★★★★ 5/5

Trustpilot

Great service

It took a while to get through but when i did speak to someone her customer service was spectacular she was very helpful and informative everything was sorted within 10 mins. Car was book in to a repairer and courtesy car arranged for me to pick up. Great service.

Franklyn · 17 December 2020

★★★★★ 2/5

Google

Reserved judgement for now but the signs are not good, refusing to pay out on life cover due to death certificate citing alcoholic liver disease as one of the causes of death....my beautiful wife was unaware of the condition ... heartless decision

Hugh · 16 April 2025

★★★★★ 5/5

Trustpilot

Scorch damage to kitchen work…

Accidental damage to my kitchen work too left me with scorch marks, bubbled and broken brittle laminate. I was concerned that it would need to be completely replace means lots of upheaval, removal of hob, tiles etc. The insurance adviser suggested trying Magic Man first who came, cut out the damaged area and repaired it. I was amazed, the repair was perfect, completely invisible, just as durable as it had been prior to the damage- it looks as good as new. I am absolutely delighted.

Johanna · 25 April 2023

★★★★★ 4/5

Trustpilot

Professional and Friendly Service

I was hit by a person insured with yourselves. He accepted full liability and after receiving a prompt letter from yourselves I called and spoke to Patricia who was extremely helpful. She made the whole process pain free and simple. Hopefully my car will be repaired in the same professional manner. Thank you

Mrs · 24 June 2019

★★★★★ 1/5

Trustpilot

Car accident over two weeks ago

Car accident over two weeks ago. Informed they would resolve in 10 days. Took my details: licence number and NI number. Called me back a week later: sorry, we lost your details, so I gave them again. 3 days later, sorry we have lost your details AGAIN. Gave them for the third time. Since then nothing, and has now been 3 weeks since accident. Very disorganised, very poor service

Ian · 29 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Made the claim on behalf of my mother who is disabled. They were great from the start, once mum had verified it was OK to deal with me they didn't do the usual of "asking to speak to her" for every phone call. Sharon handled the claim, she was wonderful, very helpful and efficient from the start. Having the same person for the whole procedure was great, nothing worse than going through things time and time again. 1 week from 1st call to payment. Highly recommend them.

Moaning · 19 April 2023

★★★★★ 5/5

Google

Just a couple of words to thank Ben for his assistance. He put my mind at ease, was polite, understanding and effiecient. Thanks Ben for your help.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 17 June 2023

★★★★★ 5/5

Trustpilot

Brandon McGibbon

Dear Covea,I have just recently had my claim resolved by your agent Brandon McGibbon. I recently had a minor accident by a driver insured by yourselves. I reported this to my own insurers and had the misfortune of dealing with their agents Enterprise. My experience was awful. I was then approached by Brandon on behalf of Covea and the at fault driver. He was very nice and helpful, and sorted the claim out in a matter of days. I was delighted with such an experience that I felt compelled to inform of this. Brandon advised me of the process, listened to me go on and on about my own insurers and kept me informed throughout the process. He truly is an excellent ambassador for your company, that I will be insuring my vehicle with Covea as soon as I can. Kind Regards Jackie Randell

Jackie · 17 April 2023