Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Very polite and helpful

Dennis · 23 May 2026

★★★★★ 5/5

Trustpilot

Everything explained clearly.Very…

Everything explained clearly.Very polite.

Frank · 22 May 2026

★★★★★ 5/5

Trustpilot

Broken back

My husband had serious accident a few months back resulting in breaking his back and having other serious symptoms. I have never claimed anything in my life before and was pleasantly surprised how fantastic the team were at dealing with my claim, showing empathy and care. The claim went through with no issues and the knowledge and experience of the team was second to non. Thank you for helping us through this tough time.

Patricia · 16 January 2024

★★★★★ 1/5

Trustpilot

Upsetting situation with no feedback

My husband has had a heart attack in Greece. Taken to hospital where a stent was fitted, today receiving another stent. Had to sort my own accommodation from our holiday resort to be near my husband...no help, arranged for my grandsons (he is 7 years old) dad to come over to take him home....no help. My daughter has come to stay with me, if she hadn't I would probably be in the bed next to him with all the stress and unknowing. I have chased everything up for them, doctors notes, email addresses, phone numbers, copies of bookings. Since the 18th August I have heard nothing, I have sent 3 emails and received no acknowledgement of any, phoned 3 times and been promised to mark for an urgent call back. My husband will probably need assisted travel back but no-one is coming back to me with anything. The person I have just spoken to says it is now with the underwriter, why do I have to phone to find all this out, they should be phoning me telling me that and explaining what it means and how long it takes and the next steps involved. I am so upset, worried about my husband, people around us speak little to no English, isolated and very angry which is an emotion I could do without at the moment. I did ask for an urgent call back but I am very doubtful it will happen. I just want some help 😥UPDATE: 23rd August 2023 - I have replied to below message, I hope it is not a publicity stunt to show they are concerned, I will keep you updated.I have received a generic email back saying they aim to respond within 1 day, no good to me. A complete waste of time.

Tracy · 23 August 2023

★★★★★ 1/5

Trustpilot

Utterly victimized and disregarded

Exactly one year ago my family and I were involved in a traffic accident, and I must say that the experience with this insurance company has been nothing short of a nightmare. Despite their admittance of liability, I am utterly disgusted by their handling of my damage claim. We only just recently received a minimal compensation for the damage their client has caused us. The emotional trauma from the accident took time to manifest. We were in shock immediately after the incident, focused on the well-being of our children and the practicalities of the situation. It was only later, after returning home, that the full extent of the emotional distress became apparent. However, instead of understanding this, the company has callously used this as an excuse to offer a measly compensation, disregarding the unequivocal link between the accident and our suffering.Moreover, their incredibly sluggish response and handling have only added insult to injury. They mention "pre-existing complaints" before the accident, without any substantial medical evidence to support this claim. What??? We are beyond disappointed and frustrated with this entire ordeal. We had hoped that the insurance company would display even a hint of professionalism, but it's evident that their interests lie elsewhere. As victims, our trust and rights have been trampled upon, and the so-called "just compensation" is a cruel joke.In short, if you're ever unfortunate enough to deal with this insurance company, prepare for an ordeal that will leave you feeling utterly victimized and disregarded.

Jacco · 22 August 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. Been waiting 3 weeks for a lost adjuster (after taking 2 weeks to decide whether our claim was going to go through) day of visit came and went. No communication, zilch. To then be told our appointment had been cancelled and to wait for more information. House fire, and they couldn't give to hoots about the affect this is having on my young family. Zero compassion.

Hayley · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent service given by Riz today

Excellent service given by Riz today. He was helpful, efficient, empathetic to my situation and quick to action. Thanks to him my situation has been so much less inconvenient. Many thanks Riz!

Mandy · 14 August 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

The call handler I spoke too was wonderful. My car has been written off and I was very anxious about the process. The call handler Conor was wonderful. He was reassuring and explained the process clearly and kindly. Excellent customer service. Thank you for making a stressful situation easy.

Louise · 29 September 2021

★★★★★ 5/5

Google

Connor was Excellent!! Very clear, very straightforward, very professional. Answered all my questions. Goodness, a pleasure to deal with (esp, relative to people from other ins companies I’ve spoken with in the recent days).

R · 17 June 2023

★★★★★ 5/5

Trustpilot

Adil was one if the best insurance…

Adil was one if the best insurance claims advisor, we have never had to claim anything on home or vehicle before and he made the transition perfect and then transfered us to hire vehicle company

Edward · 11 May 2023

★★★★★ 5/5

Trustpilot

Amazing

What can I say. I have never claimed on a insurance before so first timer here but sharron and her team were amazing answered my emails question everything fast. I made a claim about a week ago. And it's all sorted now. I thank them so much for there help there quickness and being very helpful. I recommend them 100% they aren't about making sure they get a claim they give you options first they are amazing and me being 36 weeks pregnant I was so worried and stressing out to start but after the first phone call all that went away really can't thank sharron enough for the phone calls to see how I was doing and if I needed anything or had any questions

Sophie · 4 August 2023

★★★★★ 5/5

Trustpilot

Swift and pleasant Experience

I dealt with Kath Van Eda and from start to finish, everything was explained, emails were swift and claim was proceed quickly. Really pleased experience. Very professional service received

Lisa · 20 October 2023

★★★★★ 1/5

Trustpilot

If I could give a 0 I would!

If I could give a 0 I would!! Had an accident in the snow in my Ford transit custom, front end damage, proceeded to go through the insurance, only for them to send an photographer out who took photographs back to engineers to look at who then proceeded to declare the vehicle a category B; which I contested as the damage was not that bad, I got my own independent engineers report which declared it was entirely repairable and not a total loss, Covea then sent another engineer out who now declared my van a category S, but here’s the catch. This time they came out they declared my insurance void due to my vehicle having alloy wheels! Therefore the claim was cancelled, however according to them the category s would remain on the vehicle even though they haven’t paid any money out towards it, I’ve now had to repair the vehicle on my own, costing me thousands and now my vehicle has a category S tag on it, further devaluing the vehicle by 20%, they won’t budge on the decision either, I have also recently checked my vehicles report online and it says it’s still a category B! So If I decide to drive it, I can’t as it is classed as scrap in the eyes of the DVLA on paper! They haven’t even changed the category! It’s completely repaired and ready to drive but I can’t insure it yet because of all this that’s going on! they’ve not done anything properly from the moment I opened a claim with them, absolute shambles of a company

Jack · 2 August 2023

★★★★★ 1/5

Trustpilot

Absolutely fraud car insurance

Absolutely rubbish car insurance I have been with the AA after a van hit my car out side my house stationery , cctv evidence and the van owner accepted liability I went through my insurance, took my car to a garage for estimate and repaireGot Email from AA stating hand my claim to the underwriter (Covea) , three weeks gone , phone garage they tell me the repaire is cancelled as stating economically no reparable , so total lost, Covea sent there engineer hoping make it cheaper, engineer states it should be cash settled for £ 2400 , no repairs by the garage, minus VAT MINUS excess £1400 left for me to repair car privately , the cost of the garage £1200 for storage and delivery £200 left for me ,why I have to pay for the garage when they refuse to fix my car , garages won’t release my car unless been told by the insurance, insurance saying the won’t do that as it’s not there job to pay for it , this is absolutely fraud refusing to fix my car and only giving me cash which less than the storage all while I’m not claiming through Covéa, it third party who pays for, covea is acting against me while I been with them 5 years Avoid at any cost

Dell · 1 August 2023

★★★★★ 5/5

Trustpilot

" A chap Named Oliver "

I Contacted your company regarding a claim, I was quite concerned as this was my first experience with a claim after 40 yrs of driving, I spoke with a chap named Oliver, He helped me with the hundred questions i had and made me feel a lot less concerned and even made me laugh, Thank you !

Andy · 2 November 2024

★★★★★ 1/5

Trustpilot

I and my father have been brushed under…

I and my father have been brushed under the carpet since oct 1999. 25 years for a subsidence claim in which only now I made a complaint with innovation group who have been dealing with the claimSince 2000 they have repeatedly have done the test over and over again then to be forgotten about and still we have not furthered on from a resolution.

Kunal · 10 July 2024

★★★★★ 5/5

Trustpilot

Haley made the difficult process of…

Haley made the difficult process of dealing with our claim, much easier. She was a friendly voice on the phone who dealt with the problems in a professional manner. Thank you Hayley.

Henryk · 25 July 2023

★★★★★ 5/5

Trustpilot

Pleased with your service today

Pleased with your service today, one of your drivers hit my car and you dealt with it very professionally and quickly. Thank you to Anya Hale, she was very polite and explained everything to me and she listened to my needs. Thank you for making this bad situation into a positive step forward to repairing my car.

Renata · 15 February 2019

★★★★★ 1/5

Trustpilot

I had landlord’s insurance with Covea

I had landlord’s insurance with Covea. We had a boiler breakdown and made a claim that was accepted in writing. They then turned around and refused to pay, claiming the problem wasn’t covered. They patronisingly offered us £50 for us the go away. I complained to the Financial Ombudsman but they were no help whatsoever. AVOID THESE CROOKS.

Jon · 15 October 2024

★★★★★ 1/5

Trustpilot

Legal Expenses cover is a rip off! Don't buy!

We purchased Legal Insurance with Covea and everything is good with their services, other than their Legal Expenses insurance which we purchased our renewal. Covea use Lexelle to evaluate and administer the cover, please see my separate review on Lexelle. A quality company like Covea should not be associating themselves with Lexelle who seek to add hurdles at every step and dismiss claims, even though they have verified them. Shocking practices, which should not happen!

Barbara · 23 November 2023

★★★★★ 5/5

Trustpilot

Well handled

Riz was very good at explaining step by step what the procedure was for getting my car repaired after an elderly lady insured by Covea had reversed into it

Tartybreeks · 5 October 2023

★★★★★ 1/5

Trustpilot

Give us 8 weeks to investigate ourselves

Keep not taking my money via direct debit we all know they wont pay up when my relatives come to claim lost all faith in these like lots of others then they insult you by say it will take 8 weeks to see what's blindingly obvious, they break their own agreement and all is fine you break it and policy lost , please be very careful if trusting this rotten company with your money just look at social media and their reviews not good there are better insurers out their , I have to wait 8 weeks to lodge a county court case for breach of contract will update.

Simon · 18 July 2023

★★★★★ 5/5

Google

Today I spoke to Lucy regarding a car accident i had this morning. She was very professional, friendly and helpful. Her manner confident and knowledgeable. She is a great representative of your organisation..

Elizabeth · 17 June 2023

★★★★★ 1/5

Trustpilot

Rubbish Insurer buyer beware

Keep on to these regards my over 50's that they sometimes collect direct debit and then miss bunch of cowboys everytime get exact same repply can you contact us and 12 days later NO response absolute rubbish DO Not trust these with anything I have had to start a county court case to hopefully get what I paid for report to Financial Regulator the more complaints they get the bigger chance they will act for the small guy but these are Rubbish.

Simon · 14 July 2023