Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Shocking

One of your customers drove into my garden wall on both sides of our drive, the one adjacent to my neighbour’s is totally unstable and unsafe, this was on Sunday 12th February, l tried contacting your call centre multiple times, finally told I would definitely get a call back by the end of the day yesterday (17/02/23) , but that didn’t happen. That wall is dangerous and due too one of your customers, This is disgusting service, should anything happen on my neighbour’s side they will also be contacting you, and it will be down to you due to you ignoring this situation. I expect a resolution of this problem no later than Monday close of business on 20/02/23 after which I will be seeking legal advice, for which I will also be claiming back from yourselves.

Amanda · 21 February 2023

★★★★★ 5/5

Trustpilot

Car Accident

Amazing Antonia Red was so so helpful very polite respectful understanding very efficient. Just a lovely person. She was very patient reiterated everything back to us informed us clearly of everything that would now happen with our car claim. Absolute credit to your company

Lisa · 9 August 2021

★★★★★ 5/5

Trustpilot

In my experience, Covea is an absolutely first-class company.

I cannot fault Covea in any way at all. They handled my claim effectively and efficiently and the sum claimed was credited to my bank account within days. I have to say, that in my experience, I have rarely received such a high-quality service as I obtained from Covea. They are absolutely first-class and greatly eased the pain felt by the loss of an item with significant sentimental value.

Mr · 21 December 2023

★★★★★ 1/5

Trustpilot

Sheer incompetence

I took out landlord insurance with Covea. In November my rental flat suffered a large leak which meant I had to temporarily rehouse my tenants at a cost of £1000, and eventually replace the flooring in the worst affected room. My insurance covered me for alternative accommodation and fixtures and fittings and in the middle of a very stressful situation I held on to that fact as to a life raft. I started a claim. Over the next weeks, each time I enquired as to the progress of the claim I was asked to submit more evidence- origins of the leak, photos, receipts, timelines, info re tenancy etc. Of course I responded to each demand. Then finally in January I received a terse call informing me I would receive nothing. Reason: the leak was due to a downpipe and this was an exclusion. So my fault for not having a crystal ball when I took out the insurance , and not reading the schedule to pages 24 and 42 to uncover that delightful fact. Leaks covered, as long as they aren’t caused by guttering or down pipes. Who would have thought. I’ve submitted a complaint to Sedgwick who administer the insurance due to their sheer incompetence but am expecting nothing but platitudes.

Moneypenny · 17 February 2023

★★★★★ 5/5

Google

I can't thank Jordan enough for his understanding, empathy shown and all of his help dealing with my case and me! He is a credit to the team.

Debbie · 17 June 2023

★★★★★ 5/5

Trustpilot

Very helpful

So far the service from Covea has been brilliant. Our file handler contacted us to confirm that their policy holder had admitted fault after a recent collision involving one of our drivers. He explained the whole process and made the arranging of the repairs and the courtesy car very straight forward, wanting to take any inconvenience away from us which was greatly appreciated. So far a great company to deal with.

Raynor · 27 October 2023

★★★★★ 5/5

Trustpilot

5* service - thank you!

From the beginning to the end of the process, the staff at Covea were very helpful and effective in getting the matter resolved quickly and efficiently. Thanks to all, especially Reece.

Karen · 16 March 2023

★★★★★ 1/5

Trustpilot

Covea is a terrible company and it …

Covea is a terrible company and it amuses me to see the Trust pilot reviews. 46% very bad 45% very good and little in between. If that is not an obvious sign of corruption what is ?I think its time Trustpilot were taken to court also. Covea said a car accident was my fault. It was not. They used my pictures of the scene( prolific and accurate ) I am a press photographer. The police and local garage and others all informed me there were 2/3 accidents at that spot every week ! Also the police and garage and others at the scene said " It is obvious it was not your fault, but the insurance company will say it is "They have been ripping me off on grossly increased fees ever since. So time for the Ombudsman and the media ad a full investigation. I proved it was not my fault. Added to which their service is abysmal, slow and their agents tried to defraud the local garage out of their payments for storing the vehicle for them ! I advised the garage to be careful and not release the vehicle until they had been paid.It took them 3 months to collect it. These people and the insurance companies complain about fraud. It is they who are the fraudsters.BBC, financial news and many others now looking into Trustpilot itself

Kevin · 1 August 2020

★★★★★ 2/5

Trustpilot

We are insured with Covea via Uinsure

We are insured with Covea via Uinsure, we have been with Uinsure for many years and I don’t think we have ever made a claim prior to this week. During the high winds last week some rendering had come away from the side of the house, I noticed it on the path, it was in a few areas above the bathroom window. I didn’t think much about it at the time, it would only be a small job to fill it in and paint the wall. A few days later I thought I would phone Uinsure, I was partly interested to see how they would perform seeing as we have not made a previous claim, also the damage is quite high up and I didn’t fancy going up a ladder.I was informed that I should phone Covea direct. This I did and they said they would send a surveyor to inspect the damage. Yesterday a nice bloke called Chris arrived, inspected the damage, asked lots of questions and took photographs. After a while he concluded that the damage was down to wear and tear, the rendering being as old as the house, 50 years old. He said that it must have come away from the wall previously for the wind to get behind and blow it off. Although I can see the logic of what he was saying it does sound like a get out clause by the insurers, as I said this was just a small incident, would they use the same logic on something larger, my roof blowing off for example. I think I may be looking around for another company come renewal date.

Clive · 8 February 2023

★★★★★ 2/5

Trustpilot

It's the insurance merry go round

It's the insurance merry go round, everyone wants your money, no body wants to know when you make a claim, Autonet to Covea, to RAC to Carpenters, to Kindertons back to Autonet. And it all starts again. I've spent over 2 days on this merry go round, and they're all as bad as each other. On hold for 20 minutes for someone to hang up on you, or a rather insulting email from Thomas Conlon, yes Covea you just as bad as everyone else. And by the way, you never even attempted to call me on Friday the 3rd February, it's just more lies to the collection.

Ian · 6 February 2023

★★★★★ 1/5

Trustpilot

Not interested in paying out for repairs.

My insurance is with Saga but Covea handled my claim. They seem not to be interested in paying for the car to be repaired. They offered me only £800 in a total loss for the vehicle and to keep it. It is possible to be repaired, as it is not a write-off. The third-party insurance admitted liability and offered to deal directly with them. They offered me 2 times more money than Covea £1,750.00 and I kept the car too.So it looks that Covea would have pocketed £950 from the deal. Disgusting. Poor service, only trying to rip the customers off. The courtesy car they provided through Enterprise had to change as well as the third party objected to the costs. Enterprise also tried to overcharge me for extra insurance, which I disputed through my credit card company. Avoid using them, useless service.

Ludmil · 4 February 2023

★★★★★ 5/5

Trustpilot

Kath is a legend!

Where do I begin? We had the unfortunate task of claiming on our insurance after a break in at the house. I was put through to Kath who was an absolute hero. Not only did she take us through the claim, helping us understand the procedure but she also was incredibly nice, caring, reassuring and personable. You hear all sorts of stories about trying to make insurance claims but for my first experience, I found this to be simple, quick and extremely helpful and this is all down to a wonderful lady called Kath. The powers that be should take note of what a wonderful job she is doing. She deserves all the praise.

Mick · 2 February 2023

★★★★★ 1/5

Trustpilot

WORST insurance company EVER

WORST insurance company I have ever used in 38 years of having car insurance. They are unhelpful, uncooperative, almost rude & arrogant & their overall service is an absolute disgrace. But what’s worse is that they will find absolutely any excuse or minor reason not to pay out for a legitimate insurance claim. I live in Plymouth but my children live in Essex so I go up there one night a week to visit them. Because I didn’t declare that I stay at another address for one night a week when visiting my kids, they are refusing to pay out after unnecessarily writing off my car after a minor accident where the car is worth £20k & the repairs are less than £3k 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️They originally offered me half of what the car is worth & now refusing to pay out at all so I’m taking them to court where they don’t have a chance of winning by according to my solicitor. Absolute disgraceful company who deserve as much bad publicity as they can get. AVOID LIKE THE PLAGUE!

Nick · 1 February 2023

★★★★★ 1/5

Trustpilot

If it was possible to give zero stars

If it was possible to give zero stars I would… I had an accidental damage claim made on my contents insurance,rejected,after months of endless calls,being told the case handler is on leave,after being passed about between Adam lamb and Chloe someone,I have plenty of money in the bank,I had no reason to damage my nearly new sofa and knowingly sit all Christmas without one,after taking them to the ombudsman,and covea stringing every single deadline they set the literally the last millisecond,the ombudsman sided with me,and set them yet another deadline to sort it… once again they delayed it a further month,but eventually as they had no option they paid me out…. The entire process took nearly 2 years from start to finish,I should have pushed for compensation for my time wasted by this lot,I couldn’t rate this company any lower Avoid them at all costs,it seems their company policy is to reject most claims and are happy to go to ombudsman and hope for the best

Damian · 1 February 2023

★★★★★ 5/5

Google

Elise was most helpful, reassuring, professional and competent. Guiding one carefully through all the details required in an unhurried but purposeful manner. After the traumatic experience we suffered this was most welcoming. Thank you.PositiveResponsiveness, Quality, Value

Gordon · 26 August 2022

★★★★★ 1/5

Trustpilot

1 star is being generous - AVOID

1 star is being generous for this shambolic, lazy and disinterested company.There appear to be some good reviews on here but also some absolute stinkers. If you want to play Russian Roulette with your hard earned money then go right ahead with Covea.If you have a brain then please avoid them..UPDATE: 3 weeks on and still no progress with my claim. At week 10 after starting the claims process I feel really let down.

Ian · 28 July 2023

★★★★★ 5/5

Trustpilot

Brilliant Covea and Tom S

It was a pleasure to deal with Tom S from the theft team. First claim ever and I am very impressed with the quality of service - professional, quick and clear. Many thanks to Tom S and Covea team. Would highly recommend Covea to everyone.

Michael · 26 March 2021

★★★★★ 5/5

Trustpilot

Lucy was great so friendly

Lucy was great so friendly, she kept things short as she could tell i was a little worrid. She provided me with all the next steps and possible outcomes and also contact information if i needed to contact them back. Thank you provident and Lucy

Bethan · 13 March 2021

★★★★★ 1/5

Trustpilot

Ongoing issues with Covea

Insured with Covea when an uninsured driver collided with us in 2020. He failed to stop. Police eventually tracked him.down. Not enough space here to explain how badly it was handled from the start. Still not resolved. March 2022 someone 70 miles away claimed we'd been involved in an accident with them. Statements taken from us to say this was a false claim. This is also still not resolved. Lack of reply or action from Covea has meant my renewal price is now hundreds of pounds higher than it should be. So now I'm stuck until Covea do what they are paid to do. I can't even go elsewhere as these 2 claims are still down as fault. Diabolical service and lack of communication.

Ali · 13 January 2023

★★★★★ 1/5

Trustpilot

I would give zero stars if I could…

I would give zero stars if I could because we have been given zero support for business interruption cover and loss of income despite having specific wording related to our current situation. Beware they will get out of anything with wording that is semantically impossible. For example we are covered for an “outbreak apart from HIV AIDs” but they are saying as the outbreak cannot claim to have originated on our premises we have no cover. As we are not a biomedical facility cultivating viruses we could never be the origin of an outbreak. That is logically impossible for all businesses supposedly covered under this clause they do not wish to honour. They do not care about the lives of our team or customers. That is apparent. We are devastated.

Marissa · 8 April 2020

★★★★★ 1/5

Trustpilot

Never take a cover with Covea insurance…

Never take a cover with Covea insurance.I was involved in an accident on the 22nd of December 2022. I called Covea immediately in the morning that my car was in a ditch and could cause further accident. They were so nonchalant about an accident that almost took my life. I had to use my own money to recover my car from the ditch. As of today 04/01/2023 my car is still at the garage where I packed it myself . covea Insurance has not seen my car nor know the impact the accident had on my car .I was refused a curtsey car, their reason is they've not seen my car so they cant give me a curtsey car, they shifting blame on the recovery company they work with. so basically if had not recover my car from the ditch from the 22nd of December till today the 4th of January 2023 my car would have stayed in a ditch and nothing will be done . Nothing has been done about the accident or the claim. They can not even recover my car till now .Please do not deal with covea insurance they will treat you like a nobody, they will ask you silly questions as if you are lying regarding your accident . they wont show you any form of empathy or kindness. my advice stay away from from Covea al they do is try to shift blame on other companies. I will only give them few more days then will write to the ombudsman and involve my lawyer.

Bolarinwa · 5 January 2023

★★★★★ 1/5

Google

Absolutely useless company. Check who is underwriting your policy and avoid at all costs. We are 2 years into a still unresolved subsidence claim. They set us up with the worst surveyors in history. We have had one round of compensation and are about to start legal action to try and get any kind of movement on the project. They are useless

Paul · 16 April 2024

★★★★★ 5/5

Trustpilot

Clear, efficient, pleasant.

Riz was very clear and dealt with my slightly complex situation efficiently. And he has a pleasant manner. A positive experience!

Penny · 13 November 2023

★★★★★ 1/5

Trustpilot

Fraudulent company??????

Update time......i never received the payment.... they said there driver was denyng responsibility....ok my insurance cant do anything as you found in my favour...... So i ask what there driver had said to deny what happened... There answer: i cant tell you its confidential information....what???? Unless they put a claim in against me i cant get my car fixed unles i pay which I had to due to the mot running out..... This company IS FRAUDULENT IN MY OPINION.......They have left me in limbo telling me they have 5 years for there party to make a claim ......please make one now so i can counter claim...i am begging you please make a claim.....I have never know anything like it before honestly is not something I can associate with this company. How can you say that you are sorry you made a mistake????? What the hell is that all about?sorry we cant pay you out oh and now that your insurance company has closed the case because we found in your favor and we wont send any documents to them you now cant claim...I honestly believe this company is fraudulent.this is only my opinion but it is from a position of honesty.Daniel Lavelle please look and respond to this i beg of you.

DANIEL · 27 December 2022