Trusted Agent profile · Halifax
★★★★★
2,598 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,598 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery very helpful and understanding of…
Very very helpful and understanding of the situation .
Good morning Peter, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
1/5
Trustpilotinefficient and bad communication
We have been waiting over two weeks for a claim. We originally started the claim with Covea and gave all our information on the claim. We were then, without warning or explanation, handed over to a subsidiary company called SBS who then asked for all the information again. Nothing had been communicated between the two companies which was wholly inefficient. Despite several times asking for an explanation to how the process will work or be concluded this has never been addressed. We are now at a point where the claim is back with Covea who still have questions to ask of SBS. Is this a purposeful delaying tactic? it certainly come across this way. Not efficient and poor communication.We only receive one email a day and there is never a response to our replies until the day after, even if we respond straight away.We have now been sent an offer of a payout lower than the claim with no explanation as to why or where the figures have come from in relation to re buying the product.What we would like is sound reasoning, good communication and a resolution.
Good Afternoon Simone. I am sorry to hear that you are not happy with the service provided so far through your claim. Please email your policy or claim reference, and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Charlotte
1/5
GoogleA truly horrendous company with customer service at a level I’ve never experienced before. One of their customers hit my car in July and I’m still dealing with the fallout. Absent managers who set the tone for poor customer service. Horrific. Hour long wait times and no response to emails sent in.
Good afternoon. Thank you for taking the time to leave feedback. I am sorry your experience has not been at a level you were expecting. If you would like our Customer Relations Team to look into this further for you, please call 01422 286406 or email customer.relations@coveainsurance.co.uk quoting the claim reference. Best wishes, Alexandra
5/5
TrustpilotEfficient and friendly service
I wrote a review half way through my claim because I was so impressed with the service I had received up to that point. My claim is now complete, I have spoken with a number of people including Marilena, Lucy and Emma and they have all been extremely helpful during what can often be a very stressful time. I have always been connected to someone within a couple of minutes without having to deal with a robot first. The claim has been completed fairly & efficiently. It is refreshing to be able to report a good experience. I would highly recommend Covea Insurance.
Good Afternoon Heather. Thank you for taking the time to write a review about your claims experience. I'm glad to hear how happy you are with the service that has been provided throughout by the team. Kind Regards, Charlotte.
5/5
GoogleHi Covea Insurance, I just want to say a big thank you especially to Ellie for such an efficient and professional service just what you need when you're realing from having had an unfortunate accident. Many thanks John H Doherty
Hi Howard, What a great review for Covea and for Eliie! Its always good to hear how pleased customers are with the service they receive from our hard working staff. Kind Regards Tracey
5/5
GoogleI would like to send compliments and sincere gratitude for Muhammad Sheraz from you're company who has dealt with our query with speed, efficiency and compassion! Thank you and well done, Muhammad Sheraz is an absolute credit to Covea Insurance
Hi Joanne, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your feedback. Many Thanks, Shaun.
1/5
GoogleI would give 0 if it was an option. Take you money easily but zero service. Howden arranged the cover, they are not much better.
Good morning, thank you for taking the time to leave feedback. I'm sorry to hear that you're unhappy with your experience with us. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your name and postcode so we can locate your file. Kind regards, Lauren.
1/5
Trustpilotbuyer bewar
Title: Urgent Inquiry Regarding Covea Insurance's Business Interruption PolicyReview: ⭐I am writing to Covea Insurance with a sense of urgency and deep concern regarding my Business Interruption policy. While I appreciate the company's prompt response in the case of nursery policies, a lack of transparency surrounding the regulations affecting my coverage has left me with significant unease.My primary inquiries are as follows:Undisclosed Regulation:Was there a specific regulation embedded in the nursery policies that my broker failed to communicate during our discussions?Policy Structure:Does the policy's structure have the potential to be perceived as illusionary, particularly for individuals who may not be well-versed in the complexities of insurance?Breach of Contract:Given the lack of information and the potential existence of undisclosed regulations, is Covea Insurance in breach of our contractual agreement?Legal Framework:What legal framework governs Covea Insurance's operations, specifically concerning the sale of goods?In addition to these pressing questions, I am particularly curious about the choice of adhering to 1998 regulations, especially considering the impact of the COVID-19 pandemic. Understanding the rationale behind this choice is crucial for policyholders to comprehend the context and implications for their coverage.Addressing these concerns openly and promptly is not only vital for restoring trust but also for upholding the principles of transparency, respect, and open communication, which are crucial in any insurance relationship.Thank you for your immediate attention to these pressing matters.Sincerely,Batley Kitchen and Lighting - Two Companies, Two Policies, Two Loyal Customers Now Seeking Answers and Clarity.
Good Evening. I am really sorry to hear that you are unhappy. Please can you email your details and your claim reference (if possible) to home.relations@coveainsurance.co.uk, and we will look into this for you. Kindest regards, Charlotte.
5/5
TrustpilotProfessional and straightforward
I was allocated a particular claims handler (Tracey) who calmed me down and followed the process in a professional and straightforward manner. There was some extra details I needed to provide, but the small claim was handled quickly.
Hi David, thanks for your review. We are glad Tracey was able to assist you in such a professional manner. We will make sure to pass the message on. Many thanks, Kieran.
5/5
TrustpilotExcellent service
Excellent service. George was empathetic and explained the process in full before we got into the detail. He seems very knowledgeable and experienced. His tone was friendly, helpful and professional. He did not rush me for details or decisions. He will call me again on Monday after 4pm and I have every confidence that he will George could not be faulted.
Hello Lizzie, thank you for taking the time to leave us a review and for your kind words about George. I'm really glad to hear that he was able to reassure you throughout. Best Wishes, Giorgia
1/5
TrustpilotTerrible company - avoid!
In my experience, a truly terrible insurance company. We had a catastrophic leak through our living room ceiling. The whole ceiling had to be removed to trace the leak, then obviously replaced together with painting/ decorating over major damage. Quoted £3100 for the entire work (minus £750 excess!) This is a 27 x 12 foot room. Also, tried to ask several questions on the phone and was told ‘just look at the email we’ve sent you.’ We have now had to take a loan out in order to get our living room back to the state it was in. Terrible company - avoid at all costs.
Good morning. I am really sorry to hear that you are unhappy with our service. Please can you email your details and your claim reference to home.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Diane.
5/5
TrustpilotWe were involved in a car accident that…
We were involved in a car accident that wasn't our fault and I can honestly say that the customer service we were given during this stressful time was exceptional.Endless patience of the agents , especially Anya and Patricia, was exactly what we needed at that moment as our situation was a bit peculiar.Thanks a million once again for helping us with everything.
Hi Lucia, I'm sorry that you were involved in a car accident but am really glad that Anya and Patricia were so helpful, especially at such a stressful time. Thanks so much for your feedback, we'll pass this on! Kind Regards, Rachel
1/5
GoogleOverall, I'd give them a -5. They ignore me when I write, don't answer my questions. Run, run away from here as fast as you can. If anything bad happens while they're in the office, they'll say it's because of old age. I write to Helen Jevons, and she ignores me.
Good morning Mr Datkevicius. Thank you for taking the time to leave feedback. I am sorry you are not happy with the service you received. If you would like our Customer Relations Team to look into this for you, please email us at customer.relations-rdg@coveainsurance.co.uk or call 01422 286406. Best wishes, Alexandra
5/5
TrustpilotChloe was the one person who dealt with…
Chloe was the one person who dealt with my claim in a methodical way. Always calling me back with an update regarding my claim. She was sincere and apologetic that the process had been lengthy due to IT issues. She dealt with the IT issues and moved the claim forward. She is an asset to the company.
Hello Soulaf, thank you so much for your lovely words about Chloe. I'm so glad to hear you're happy with the service you received from her. Kind Regards, Giorgia
5/5
GoogleAbsolutely fantastic service, My handler Theo went totally beyond what I expected. Everything was explained to me, all my questions were answered and everything was handled so much quicker than I expected. Completely would recommend this insurer to everyone!
Hi Charity, thank you for taking the time to leave your feedback. I am happy to hear that Theo was able to help and the service you received was to the high standard we aim to provide. Thanks Riz
1/5
GoogleHonestly have had the worst time with this company! The underwriters at Covéa insurance have put a claim in my name, even though my insurance at the time does not agree that this should be on the system. They told me to call them regarding this and they refused to remove it. I have been going back and forth with this company and they have not given me the support I needed. Absolutely ridiculous!
Good morning. I am really sorry to hear that you are unhappy with the service that you have received. We would like to look into this further for you. Please can you email your policy reference and address details to customer.relations@coveainsurance.co.uk . Kindest regards, Diane.
5/5
TrustpilotChloe was a lovely girl to speak to
Chloe was a lovely girl to speak to. I wasn’t happy about my settlement annd she was so quick and made everything work for me. Again my experience was perfect, no faults at all. You are a star, Chloe x
Hi Jen, thank you for your review. I am glad to hear that Chloe was able to assist you with settling your claim. Many thanks, Will
5/5
Trustpilot5⭐️⭐️⭐️⭐️⭐️ insurance company
A driver ran into my car , he took full liability for the accident, his insurance got in touch with me and Jake who put in place everything to sort my car out on behalf of their customer, was very professional and very helpful for the company it self 5⭐️⭐️⭐️⭐️⭐️ service from them getting in touch with me to, getting the courtesy car sorted and to getting my car sorted thanks very much to Jake and covea insurance for a great service !!!!!!!
Good afternoon. It is great to hear that you are happy with the service that Jake provided to you. We really appreciate you taking the time to provide us with your review. Kindest regards, Diane.
5/5
TrustpilotEffective
Polite , easy and very quick and supportive
Good morning Gordon, thank you for taking the time to leave us a review. Kind regards, Lauren.
1/5
TrustpilotAVOID AVOID AVOID
Covea are absolutely disgusting. I made a claim my first one ever, i did initial investigations for a leak at my own cost and only went to them under advice due to the damage. i had to get all the quotes which they then argued not sending their own tradesman which would of been useful, they just delay delay delay and only reply at the last minute making no sense as they are unable to write emails correctly, spelling mistakes galore and incorrect information, they maybe do to delay further correspondence, they refused my claim in the end due to me "ignoring" my leak in their opinion, the desk staff didnt even look at the photos or information before making a decision admitting they couldnt open the pictures?? they just will not pay out but will take your money AVOID at all costs there is no benefit in using this insurance company. Rude and unprofessional. I have a serious illness and they are aware and i have been left to deal with everything and the stress they have caused is disgusting
Good afternoon. I am really sorry to hear that you are unhappy with the service that you have received and the impact this experience has had on your health. We would like to look into this further for you. Please can you email your claim reference and address details to home.customerrelations@coveainsurance.co.uk. Kindest regards, Diane.
1/5
TrustpilotRejected clsim
I dislocated my finger and made a claim, only to be rejected as my finger was put back without anaesthetic apparently and my joint wasnt displaced, the X-ray and the physio I’ve had tells a different story, very disappointed with them , I will appeal failing that I’ll cancel my direct debit and look elsewhere for cover, I would advise to avoid this company.
Good morning James. Thank you for your feedback. If you are not satisfied with the outcome of your claim, you can log a complaint. You can either do this by contacting the claims department or by emailing us in the Customer Relations Team at FSPComplaintsMailbox@coveainsurance.co.uk. You can also call us on 01422 286406. If emailing, do not forget to include your name, address and claim reference number so we can locate your file. I hope your finger is feeling better. Best wishes, Alexandra.
5/5
TrustpilotExcellent service
Kath is a fabulous representative of the company. She dealt with my claim efficiently but with great empathy at a time when I was very upset. Magician have also done a great job and I'm very happy with the result.
Hi, I'm pleased to hear you were happy with the service Kath provided! I'll pass these comments onto her. Kind regards, Melissa
1/5
TrustpilotDO NOT USE - UPDATE
UPDATE - JUST HAD A CALL FROM COVEA, THEY WILL NOT BE DOING ANYTHING FOR 72 HOURS, IGNORE THEIR REPLY BELOW, ITS JUST A POOR PR EFFORT.We have been insured with these guys for 4 years, had a break-in last night, they are saying that although we have been paying, the policy is not set up on their system and it will take 72 hours before they can even start to look at our claim let alone resolve it - Lets hope the thieves don't come back until at least next Monday
Dear Mr Smith. We are very sorry to hear that you are unhappy with our claim service. Can you please provide your details and claim reference to Home.CustomerRelations@Coveainsurance.co.uk and we will investigate this for you. Kindest regards, Diane.
5/5
TrustpilotJosh was wonderful
Josh was wonderful. I have never been in a situation where I have been in an accident and needed to claim. He kept me calm and spoke so clearly, the man deserves a raise. He was one in a million!
Hi Jen, I'm pleased to hear that you are very happy with the service provided! So we can pass your comments to the Josh you spoke to, we would really appreciate it if you could send us some more of your details (vehicle registration and/or claim reference number) to customer.relations@coveainsurance.co.uk. Thank you for your feedback. Kind regards, Melissa
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