Trusted Agent profile · Halifax
★★★★★
2,598 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,598 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and highly knowledgeable
Very helpful and highly knowledgeable, providing excellent guidance throughout. It was the best customer service experience.
Good afternoon Chandra, thank you for taking the time to leave feedback. I'm glad the team were able to give you the best service. Kind regards, Lauren.
1/5
TrustpilotSCUM STAY CLEAR!!
If I can give this company a zero star I would what a bunch of cowboys claim had gone to them and now they are wanting evidence of purchase of the vehicle and claim that my vehicle is modified to not pay out and calling myself a lier what a bunch of cowboys they take your money and not pay out stay well clear their customer relations are a waste of space and they ring you for feedback which again is a waste of time. STAY CLEAR of this company!!!
Good Morning John, I'm really sorry to hear about your recent experience with us, we want to ensure that this is looked into. I know you've referenced our Customer Relations Team; however, if you haven't already emailed them your complaint, then please do so when you have a moment, by emailing customer.relations@coveainsurance.co.uk. We want to ensure all our customers are provided with the right outcomes, in line with their policy terms. And where this is not the case, for it to be rectified as soon as possible. Kind Regards, Charlotte.
5/5
TrustpilotAs someone who suffers with high…
As someone who suffers with high anxiety,I was happy that Betheny, was kind, understanding, helpfull and totally professional of my needs, I can not praise her enough.
Hi Mr Wright, thank you for leaving a review. I'm glad Bethany was able to help you through the process. Kind regards, Lauren.
1/5
GoogleWhy do they not answer their phones? They put you in a call system waiting for an available operator, then automatically disconnect the call when your wait gets to 50 minutes.
Good morning, thank you for taking the time to leave feedback. I'm sorry to hear that you're unhappy with your experience with us. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your name and postcode so we can locate your file. Kind regards, Lauren.
1/5
TrustpilotPathetic
Pathetic. Rejected a claim based upon an exclusion that doesn’t even exist in the policy wording. Their own legal team even advised Covea to accept liability; but they refused to do so ‘because their claims team know better’. Their ‘customer relationship team’ (likely the same team that will reply to this review asking me to email them) acknowledged in their final written response (which is going to the financial ombudsman now) that the exclusion doesn’t exist but they still feel they are right! A few tips to other poor reviewers: make a formal complaint with Covea -> even if they have farmed your claim out to a solicitor to deal with and ask Covea for a final written response via email. They have six weeks to respond with a final position and they will take the full six weeks (for me: they took it to the final day). Take the final written response to the financial ombudsman. If you don’t get any joy with the ombudsman (and I recommend running this in parallel to everything else - because it takes so long), see if you have legal expenses cover under your home insurance or any legal policy you might be covered with via work or any other means and ask them for a legal opinion on whether you would be successful in court. It’s a mission but my legal cover under my work policy advised I would have a greater than 50% chance in court and have provided legal funding assistance and loads of help and guidance. Good luck: Covea will make it as difficult as possible for you. Edit : Another good tip (if you have really been treated badly by an individual at Covea: is to Google ’CII Member Search’ and if they are a CII member then Google ‘CII make a complaint against a member’: I made direct complaints to the chartered institute of insurance against Simon Jason Hooper (Claims lead) from reading and Keith Michael Hector from London (Covea Commercial director) who are both listed on the CII members search. The CII code of ethics states that even if your insurance company employer has bad practices; that you should still be treating the customer fairly and ethically. In this case these individuals couldn’t give a flying hoot about me or my family; my family is suffering because we have mould and dangerous flooring in our house because Covea won’t settle. It was water damage. Covea know this but they don’t care.
Good Evening Dan. I am truly sorry to hear about the customer journey that you've received from Covéa thus far. I can see that you've already logged a complaint with our Customer Relations Team as you're unhappy with the claim outcome and reasons behind this, this is the correct process to follow and I can also see you mentioned that you've had the outcome from this. Again I am very sorry this is not the outcome you'd hoped for regarding your claim/complaint. The next steps, as you've detailed, is to go to the Financial Ombudsman, they will look into this further, and hopefully you're provided with an outcome soon. We do strive to provide our customers with the best journey possible, and on occasion this does fall below where we want it to be; however, we will ensure this is looked into and feedback is provided where needed. Kind regards, Charlotte.
5/5
TrustpilotPatricia has been amazing
Patricia has been amazing dealing with my case and has answered all my questions and been very helpful. Thanks again Patricia.
Good morning Surjeet. Thank you so much for taking the time to leave such wonderful feedback for Patricia. If any issues arise in future, do not hesitate to contact the claims or policy teams or, if you need additional assistance, you can speak to us in Customer Relations by emailing customer.relations@coveainsurance.co.uk or calling 01422 286306. Best wishes, Alexandra.
5/5
GoogleI would just like to say that during my recent claim I was most impressed by Emily Moore who demonstrated a professional approach throughout, whilst being most considerate to my situation. My experience leads me recommend Saga to all my friends and relatives. Ken Manns.
Good Morning Ken, thank you for taking the time to leave your feedback. I am happy to hear that Emily was able to help and the service you received was to the high standard we aim to provide. Kind regards Tracey
1/5
GoogleIf I could give 0 stars I would, tried to claim on my insurance which they took over 6 months to deal with and didn’t receive one phone call except to pay more money for an upgraded account when they didn’t do anything with the standard account. When I refused to pay for the upgraded account they cancelled my account in total and refused my customer her pay out. Please stay away from this company worst decision I made was to trust this company. Also the supporting company that use these guys which are simply business are awful and wouldn’t trust please do not use either one of these company’s they drag the claims out to the point where they demand more money then just cancel your contract without paying
1/5
GoogleShambles of a company…after 4 weeks and 6 phone calls to them. Still haven’t even started my claim for my home insurance. They claim to be waiting for my documents to be sent from a 3rd party which were sent over while I was on the phone to them the first time I rang as the girl in customer services was reading it to me. Can’t wait to get you off the phone and just tell you it will take a couple of days and ring back in a week if you don’t hear anything. Would stay well clear if you like some sort of actual service from a company. Pathetic.
Dear Mr Kane. I am really sorry to hear that you are unhappy with our service. Can you please provide your claim reference and policy details to home.customerrelations@Coveainsurance.co.uk and we will look into this for you. Kindest regards, Diane.
1/5
GoogleDon’t take your insurance out with this company worst company ever very slow to respond or action anything. I chose this company as they were one of the cheapest monthly. I bought my 19 plate car for £9,999 end of April 2021 my car then got wrote off beginning of May 2022. They only paid a total of £4,225.77 as they said that was all it was worth there was not a scratch on it, i tried arguing and had photograph evidence before it was damaged and asked to have it revalued and they just refused. They robbed me thousands of pounds of what i was owed. Don’t let them fob you off like they did me.
Good morning, Olivia. I am sorry to hear that you are not happy with the service provided. Please email your policy or claim reference, and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Diane.
5/5
GoogleMitchell Conroy case handler took me through the whole process of raising a claim and provide excellent support, to ensure I understood each part of the process. Closing out with a summary of discussion and options to ask more questions at the end, helped to ensure I'd asked and answer everything required. I was give advice to support discussion with me lease car group before moving forward. Covea group also allowed a switch of approved repair centers to meet the requirements of my lease group. Amazing service. Thank you for removing stress in the situation.
Hi Paul, thank you for your kind words. We are glad to hear Mitchell has provided such excellent service and you are satisfied with Covéa as a whole. Many thanks, Kieran.
5/5
GoogleHelpful and clear call handler, much appreciated.
Good morning, thank you for taking the time to leave a review. I'm glad the team were able to help. Kind regards, Lauren.
5/5
TrustpilotPolite and professional
A very polite, efficient and professional call. Excellent discussion and explanations. All questions answered.
Good afternoon Charles, thank you for taking the time to leave a review. I'm glad to hear the team were able to help. Kind regards, Lauren.
5/5
GoogleI was contacted by Mitchell Conroy after being involved in a non fault accident. Mitchell Conroy handled my details, and he was very clear, concise and made me feel reassured when feeling stressed around the process. Mitchell was thorough, helpful and reassuring throughout.
Hi, thank you for leaving this review, it's great to hear that Mitchell assisted you! Kind regards, Melissa
1/5
TrustpilotImpossible to contact and doesn't know gdpr
I have never interacted with this company before even though they have done credit searches and affordability checks on me recently. I have not searched for our asked for any types of insurance from anyone. Unable to contact the company to get my details removed from their system even though gdpr legislation says they have to. I wouldn't consider using them in the future if this is how they are.
Hi Jason. Thank you for leaving feedback. Sorry you are having these difficulties. If you would like us to look into this for you, please call us on 01422 286306 or email customer.relations-rdg@coveainsurance.co.uk. We would need your name and full address and the type of product you think it might relate to would be extremely helpful so we can go out to the relevant teams to ask them to investigate. Best wishes, Alexandra
1/5
TrustpilotDear Customer Relations Team
Dear Customer Relations TeamThank you for responding to my trust pilot comment. Currently I cannot solicit a response from the HNW team so it is reassuring to know that I am not being completely ignored. I have issued a summary of my complaint by email as no one seemed interested in understanding what my complaint actually entailed. Please feel free to read it and let me know your thoughts. Kind Regards Richard Unwin
Hello Mr Unwin. I can see you have been in email contact with your dedicated Complaints Case Manager and he has informed you of steps he will be undertaking to fully investigate your complaint and issue his findings. Best wishes, Alexandra
5/5
TrustpilotA polite and helpful individual that…
A polite and helpful individual that made a tedious procedure more acceptable.
Hi Ian, thank you for taking the time to leave a review. I'm glad to hear the team were able to help. Kind regards, Lauren.
5/5
TrustpilotA professional and efficient service
Milli provided a professional and efficient service when recording details of my accident claim
Good morning Graham, thanks for taking the time to leave a review for Milli, I'm glad to hear she was able to help. Kind regards, Lauren.
5/5
TrustpilotHappy Customer
Matthew was friendly, polite, helpful and very efficient I was amazed my claim was dealt with straight away and I was able to give my contractor the go ahead.Really impressed and pleased. Thank you Matthew.
Good Afternoon Peter. Thank you for taking the time to write a review about your claims experience. I'm happy to hear your claim was dealt with promptly and that you we provided with a great service by Matthew. Kind Regards, Charlotte.
5/5
GoogleOur handler Samuel Peters was very kind and super helpful in my difficult situation, despite the bad occasions that has happened he managed to make me smile by being both humorous and supportive, couldn't appreciate the help anymore, definitely a helpful and great guy!
Hello. I'm very happy to hear that Samuel was able to be both supportive and helpful in your time of need. Thank you for leaving a 5-star review! Kind Regards Melissa
5/5
TrustpilotThe additional work done by Lucia…
The additional work done by Lucia Stephenson was immense, always called when she said she would and was a credit to herself and the company.Thank you
Dear Mr Veale. Thank you for taking the time to give such lovely feedback. I will make sure Lucia knows you were happy with the work she did for you. Don't hesitate to let us know if anything else is required. Best wishes, Alexandra
5/5
TrustpilotFriendly and fast service
I had a car accident with somebody that was insured with Covea and it was her fault, the company contacted me, assessed the damage and paid out all under two weeks. I was very happy with how fast it was all dealt with. Reece Bennett the guy who I dealt with was friendly and couldn’t be more helpful!! We should have more Reece’s in the world. Thanks
Hi there, thank you so much for taking the time to leave a review for us. I'm glad to hear you were happy with the service you received, and will pass on your comments to the team. Many thanks, Aalliyah
1/5
TrustpilotDog Insurance
Dog Insurance, Absolutely appalling service, was with trent services for 11 years, no problems, then this lot take over and it's delay after delay, can take 20 minutes to get through on the phone and they want more Info from the vets who have already sent everything they've got then they want something else which they've already got, it's taking weeks and weeks and getting no where, as I say Appalling.
Good morning Ross. Thank you for taking the time to leave feedback. I am sorry you are not happy with the service youi have received. If you would like us to investigate this further, please email the Customer Relations Team on FSPComplaintsMailbox@coveainsurance.co.uk or call the team on 01422 286406. Best wishes, Alexandra.
2/5
TrustpilotSo after nearly a year of having to…
So after nearly a year of having to make a personal injury claim, I'm still ringing them, to try and sort it out, never speak to the same person twice, claims manger jas changed midway through, she doesn't even return calls, I've had policy since a young age, probably paid more into it, than what I'll ever get back of anything, I mean insurance company, all for taking your money, but a nightmare when they're meant to pay put, excuse after excuse after excuse
Good morning Mrs Jones. I am very sorry to hear that you are not happy with the service provided during your claim. We do take our customer feedback seriously, and we would like to look into this further for you. Please could you email your address and claim reference to customer.relations@coveainsurance.co.uk and we can get in touch.Kind regards, Charlotte.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
