Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

What an utter shower this bunch are

What an utter shower this bunch are. Claim ongoing since August’23 and no end in sight. Covea appointed the shocking Claims Consortium Group to deal with our case, they’re an absolute joke too. How do these companies continue to trade when they can’t organise the proverbial. They’re probably going to respond to this by asking me to contact them, ha, what a joke. They’re master of keeping people on hold.Edit 1/5/24, responded by email as requested, let's see what happens.Edit 7/5/24, not going well for Covea, the promised call today didn’t happen, had to call for an update, last week’s person is on holiday, cover person hadn’t even looked at the case.Edir 29/6/24 Case finally closed after over nearly 10 months of shocking service from Covea and Claims Consortium Group, this has cost twice what it should have done and this is why insurance costs keep increasing. Anyone thinking of using a company that uses Covea, seriously I'd suggest avoiding them.

Mike · 29 June 2024

★★★★★ 1/5

Trustpilot

If I could give zero stars to these…

If I could give zero stars to these incompetent c**** I would. 6 months of promising me money for a claim that was settled within a few days just to mess around and lie like children. I am still yet to see this money after 7 times of them saying it will be in my bank on the provided date.To conclude I hope an pray no one gets hit by someone with covea insurance you may be fine but you will end up with head trauma.

Theo · 28 June 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service with excellent communications.My sincere thanks to Kath Van-eda and Mandie Smyth for carefully directing me through the claims process.Their care and attention to detail was much appreciated.

Colin · 28 July 2024

★★★★★ 1/5

Trustpilot

Do not use for third party car…

Do not use for third party car insurance! I was told many different things, by phone and email that changed so many times. I was left without a hire car as they told me to return it, a day before it was even expected back by the hire company and an 'agreed salvage price had not been agreed with me. 3 days from agreed price if your vehicle is written off, means they will tell you how much they will give you and that is there 'full and final agreement'! Like it or leave it. So now I have to agree the rate they have offered and manage without a vehicle whilst I wait for payment to be made. I cannot use their complaints department as I am not a 'customer' so they will not deal with me, only refer me back to the people who I am complaining about. DO NOT USE. Go through your own insurance company. Covea told my insurance to close my claim on my behalf! Under handed all round.

Debbie · 21 June 2024

★★★★★ 5/5

Google

From initial contact through to the collection of my repaired car the service was first class. The repairers were excellent in all respects.

Crispin · 11 April 2026

★★★★★ 5/5

Trustpilot

Sharon was extremely helpful

Sharon was extremely helpful, sympathetic and understanding, Sharon was very thorough and gave me exceptional advice for future insurance cover information and things that should be included to cover every eventuality. Excellent service!

Davina · 30 May 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Joe who answered…

Thank you so much to Joe who answered the phone to a sobbing and traumtised woman. He was absolutely amazing in calming me down and being so understanding. You are so lucky to have such caring employee. Thank you Joe to help sort everything out. Linda

Mabhena · 11 August 2023

★★★★★ 5/5

Trustpilot

Insurance Claim

Whilst it was very difficult to get through, apparently there was a system problem. I had tried 4 times only to be told this after 20 minutes.Eventually speaking to Lucy was brilliant, she was efficient,helpful and kind. Explained everything very well.Thank you Lucy.Shani

Shani · 26 October 2023

★★★★★ 4/5

Trustpilot

Becky was very helpful and friendly

Becky was very helpful and friendly! Just not happy with my overall experience due to making a claim and none keeping me in touch with any progress. I had a accident back in January and it’s taken till November to get any information- which I feel I shouldn’t have had to of chased. The people who I have spoken to throughout have been very helpful and lovely.

Georgina · 10 November 2020

★★★★★ 1/5

Trustpilot

I am here with the claim for car…

I am here with the claim for car accident as I had an accident by one of the customer of Covea Insurance company, who was in fault in that accident, after all she accepted her fault with her company..,After accepting fault with the Covea Insurance company by that customer, I received call from Covea Insurance company that they can give me further service related to this accident as their customer already accepted her fault,After all since Thursday 6/6/3024 Covea Insurance company is just delaying my process, even not arranging hire car for work and even not taking my car for repairing., even not ready give any pay loss for this much of waste of time, THERE IS NO OPTION LESS THAN 1 STAR SO I AM GIVING 1 START to this company.,I have legal insurance and related all other documents.., even after sending mail by me not they are replying..,Now I am finding the way for the justice..,VERY VERY POOR SERVICE PROVIDING COMPANY..!

Vivek · 11 June 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

The lady I spoke to 26th September, Mandi Smyth was extremely helpful, knowledgeable, professional, efficient, friendly and kind.Mandi answered my many questions very efficiently and was a pleasure to deal with which is very unusual these days! Every company should have a Mandi !

Aileen · 26 September 2023

★★★★★ 4/5

Trustpilot

Slow to communicate whzt tje contact…

Slow to communicate whzt tje contact with me was about but he peresevered and was very friendly

MARKS&SPENCER · 22 May 2026

★★★★★ 5/5

Google

Fast service supportive and friendly kept in the loop with what was happening 10/10

Bev · 12 June 2026

★★★★★ 5/5

Trustpilot

Katrina

Katrina. Was extremely helpful and explained my successful claim after a small accident. Very professional

Mr · 1 June 2026

★★★★★ 4/5

Trustpilot

Sophie was extremely helpful explaining…

Sophie was extremely helpful explaining each step of the process and gave advice when asked. The call did not take long and was reassured that any follow up issues with the car hire company would be resolved by her. Thank you for a friendly and comprehensive call.

Mark · 13 June 2023

★★★★★ 1/5

Trustpilot

M&S car insurance NOT

Awful awful awful company . I sent 5 examples of a replacement car , all roughly around £3000 , NO our "engineer" says £2000 .. and if you say he is wrong , we will put you through the complaints procedure ( which infers you are not getting paid any time soon ) . I thought I was insured with Marks and Spencer, but when you need to claim , you are sent to Covea. Which are ONLY interested in minimising the payout . Never Ever Again .And if this is the way Marks treat customers they can kiss goodbye to their reputation as well .

Alan · 24 May 2024

★★★★★ 1/5

Google

Unfortunately, the service I had from such insurance company is borderline disturbing. From this initial start of the claim to reaching a verdict was many back and forth emails consistent with the insurer attempting to find grounds to not pay the claim out. I've never witnessed such behaviour before. In the end, they claimed that due to me booking a consult with the vets on the same day as the start date of the policy and mentioning my cats urination habits, this validated a rejection in my claim for an issue which arised months after which has no link. For further brief, constant urination, and then several months later, bladder stones. Where by he was taken in to the vets for the complete opposite condition of no urination. It really baffled me.

Bilaal · 10 August 2025

★★★★★ 5/5

Trustpilot

Very helpful and highly knowledgeable

Very helpful and highly knowledgeable, providing excellent guidance throughout. It was the best customer service experience.

Chandra · 21 May 2026

★★★★★ 1/5

Trustpilot

COVEA INSURANCE IS A COMPANY OF CROCKS…

COVEA INSURANCE IS A COMPANY OF CROCKS THEY TRY TO FIND EVERY CORNER TO AVOID PAYING FOR THE CLAIM I HAD ANY ACCIDENT NOT AT FAULT 1ST THE TRY TO MAKE FALSE STATEMENT THAT I WAS AT FAULT YET 3RD PART WAS AT FAULT I HAD TO FIGHT TO BE REACTIFIED THEN THEY STARTED LOOKING FOR SMALL EXCUSES TO AVOID TO SETTLE THE CLAIM , I WOULDNT RECOMMEND ANYONE TO USE THEM,

RICHARDS · 3 October 2024

★★★★★ 1/5

Trustpilot

COVEA INSURANCE IS A COMPANY OF CROCKS…

COVEA INSURANCE IS A COMPANY OF CROCKS THEY TRY TO FIND EVERY CORNER TO AVOID PAYING FOR THE CLAIM I HAD ANY ACCIDENT NOT AT FAULT 1ST THE TRY TO MAKE FALSE STATEMENT THAT I WAS AT FAULT YET 3RD PART WAS AT FAULT I HAD TO FIGHT TO BE REACTIFIED THEN THEY STARTED LOOKING FOR SMALL EXCUSES TO AVOID TO SETTLE THE CLAIM , I WOULDNT RECOMMEND ANYONE TO USE THEM,

RICHDS · 3 October 2024

★★★★★ 1/5

Trustpilot

One helpful colleague sadly doesn’t save a toilet of a company

Whilst Georgia was quite helpful, my experience with Brightside/Covea/every other company they outsource to has been a convoluted mess of an experience, with multiple, hour long phone calls and very little achieved each time. I wouldn’t touch this company again with a barge pole even if i was paid a good amount of money to do so. I would advise others to do the same.

Chris · 9 January 2021

★★★★★ 1/5

Trustpilot

SCUM STAY CLEAR!!

If I can give this company a zero star I would what a bunch of cowboys claim had gone to them and now they are wanting evidence of purchase of the vehicle and claim that my vehicle is modified to not pay out and calling myself a lier what a bunch of cowboys they take your money and not pay out stay well clear their customer relations are a waste of space and they ring you for feedback which again is a waste of time. STAY CLEAR of this company!!!

John · 11 May 2024

★★★★★ 5/5

Trustpilot

As someone who suffers with high…

As someone who suffers with high anxiety,I was happy that Betheny, was kind, understanding, helpfull and totally professional of my needs, I can not praise her enough.

Mr · 20 February 2026

★★★★★ 1/5

Google

Why do they not answer their phones? They put you in a call system waiting for an available operator, then automatically disconnect the call when your wait gets to 50 minutes.

Lynda · 16 January 2026