Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

My Claim was rejected

I had this policy for 20+ years. A few years back I was going to cancel the policy as I had two jobs. I was breezily told that although I had two jobs my main in income (4 day week) would be covered if I were ever made redundant. Sadly, this happened in June. In July I made a claim. I provided proof of both my employment and redundancy etc but this was not good enough for Covea. They also wanted my bank statements. I refused as I thought this was demeaning. They already had all the evidence of my situation and I had met the other conditions that they specified. This on top of actually losing 80% of my income. Consequently, my claim was rejected.I’d have happily cancelled the policy years ago if I’d been aware of the difficulties I would face making a claim for mortgage protection by having two jobs.Lesson learned better to put your money away in a long term savings account if you don’t fit the “normal” working pattern. Had I done so, I would have saved nearly £600 a year and definitely got a better return. I now have a new job and I cancelled the policy. Still waiting to hear back on my complaint but I won’t hold my breath.

Merle159 · 27 September 2024

★★★★★ 5/5

Trustpilot

Stolen bracelet

I have just had to claim for a stolen bracelet, I have to say that Kath who dealt with the claim was one of the most professional and compassionate people I have ever dealt with. Not only was the claim dealt with quickly but Kath was lovely person to deal with and easy to talk to, she is a credit to the company.

K · 5 August 2022

★★★★★ 5/5

Google

My claim was handled quickly and a date for repairs given once an assessment of the damage carried. I was kept informed when my car would be collected snd the courtesy car delivered. Repairs carried out quicker than forecast.

Mary · 16 January 2026

★★★★★ 1/5

Trustpilot

Dreadful company. Rude and unhelpful

Had this misfortune of having to deal with Covea today. Upsetting enough to have leaks/floods in my property... but the woman I spoke to was dreadful. She couldn't care less about my predicament and didn't want to take the time to understand. Her response to my very valid questions were curt and abrupt. She was rude and made me feel as if my situation wasn't worth her time. The way she spoke to me was really upsetting. So much so, that I am actually going to cancel my policy with them (via Sainsburys Insurance). Absolutely dreadful company. Steer clear if you can.

Miss · 24 September 2024

★★★★★ 3/5

Google

Covea insurance has disappointed me in the way that a claim has been handled. However when I contacted Chloe she was able to swiftly deal with an outstanding issue in a professional and friendly manner. All credit to her. 3 stars are due to her 5 star efforts balanced against the problem that required me to ring in in the first case. Thanks Chloe.

Kevin · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent Support Throughout My Claim

The way she helped me go through the claim process was amazing. She was extremely helpful, professional, and supportive throughout. God bless her!

Ibrahim · 22 May 2026

★★★★★ 5/5

Trustpilot

Lucy - Simply a Professional Asset…

Lucy was simply a brilliant representative for your company. Extremely courteous in her manner and helpful throughout the whole process, taking time to patiently explain all aspects of the information required. Overall, Lucy made me feel completely at ease and comfortable dealing with what was a difficult situation. Based on my +35yrs operating and international business she is definitely a professional in her role.Please pass on my thanks to her again

Consumer · 9 April 2021

★★★★★ 1/5

Trustpilot

Absolutely horrific

Absolutely horrific to deal with and this isnt even my insurance company after their policy holder reversed into the side of my car. The delays, procrastination, threatening behaviour that i have had to deal with is ridiculous for something that wasnt even my fault. i am 2 months into this horrific journey now, my car has just gone in for repair after they lost the claim and then their computer system didnt work then they tried to give me a cash settlement for half the value of the actual repair works and now they are threatening removal of the hire car. They haven't even contacted me this is all through the hire car company who were advised to collect it. i have never been so humiliated in my life. This company should be avoided and should not be trading. They are bullys. I have spent a good proportion of my time on the phone in tears due to their behaviours. And i suspect this is still only the start of the problems.

Nicola · 16 September 2024

★★★★★ 1/5

Trustpilot

Covea, duplicitous and false insurance

Do not use Covea insurance, end of. 9 years I was with them, 1 claim, refused. Please check that your broker does not assign you this company. Most unhelpful insurance company I know of. Melted sealed consumer unit, switched off as it should do automatically. Apparently cables damaged underground are the only ones covered although the green tick said cables covered. Duplicitous company. Be sensible and go elswhere.They will respond with a nice "get in touch" answer and we will look into it, why not email us and we can sort it. Do not believe it. Covea insurance is a French mutual company. They should be ashamed of themselves! Just put your loss down to a bad experience and choose another insurance company. Do not trust these duplicitous people, ever. Ha ha! You couldnt write this! Against my better judgment I emailed Alexandra at customer sevice. Did it twice, email bounced back twice! Undeliverable and unbelievable. Checked the email address as well. Thats Covea customer service for you. Just as bad as their insurance cover No stars!

Edward · 12 September 2024

★★★★★ 1/5

Google

I can't believe the lengths this company will go to to avoid paying out. At first it was that the vets had my dog as a cross breed and me as a mixed breed. They wanted DNA so I gave it. DNA came back with 16 breeds in - mixed breed. As 7% of his DNA is American bulldog they have cancelled it as he's an excluded breed! I've been waiting months for them to say no. The other 93% is not. DO NOT TRUST THIS INSURER!

Janine · 16 October 2025

★★★★★ 5/5

Trustpilot

My vehicle was hit by a vehicle insured Covea

My vehicle was hit by a vehicle insured by Covea.Covea contacted me the following day and asked me to contact them, I got through to them straightaway. Riz was very competent and gave me all the information that was needed. I would recommend them and would consider changing my insurance company.I still have not managed to get through to mine!

Julien · 26 October 2022

★★★★★ 5/5

Google

Very pleased with the service and speed of the process with this claim helpfull and polite staff a first class service thanks to all and a special mention for Rav👍🏻 …

Steve · 16 March 2026

★★★★★ 5/5

Google

First time making a claim, was worried and not sure what to expect. Went easier and smoother than I expected. Saga agent Peter was great and put me at ease and then Will from Covea was also very nice and helpful. Whole process did not take too long and all sorted out and put my mind at rest. Both very polite and informative.

Kimberly · 17 June 2022

★★★★★ 5/5

Google

totally painless experience,never to claim before I was talked through everything very calmly thank you

Mick · 12 July 2026

★★★★★ 1/5

Trustpilot

I had my car stolen in west london a…

I had my car stolen in west london a year ago and still waiting to be paid and was insured with Covea insurance They have been nothing but unhelpful delaying at every level and waited 9 months for a police report. I am constantly chasing for answers and it’s alway another excuse I would not advise anyone to use these for car insurance at all. The whole process has been a nightmare and have been waiting and paying for 2 cars whilst waiting for a response. The police closed the case and insurance company just at kept saying we need the report, even though I had to physically call the met police myself to chase doing their job.Every email has to be chased.Definitely do not use them, it’s worth paying a bit more and getting a proper insurance company. Please do not use them. It’s not worth it if I could give no starts I would. Stacy

Stacy · 2 September 2024

★★★★★ 1/5

Google

Mess you around and find every which way to get out of a claim. Keep calling and calling and make repeated requests for the same information hoping that you will eventually just give up.

Jake · 16 February 2026

★★★★★ 1/5

Trustpilot

Claim process is painful!

We are using puffin pet for the last 18 months and their underwriter has changed. Nothing has changed with our pets health but when we submitted a claim, there was no acknowledgement. Fast forward 4 weeks, we call and speak to someone at Covea (new underwriters) who said they take up to 8-9 weeks to pay out (which is ridiculous in itself compared to the previous underwriter). We call again to triple check you have our claim and someone digs it out of an email box (4 weeks after submission!) and only then do I receive an email confirming the claim has been received. You are now requesting my pets full health history even though it's fairly obvious that puffin have been paying out on my pets heart failure claim for the last year. This leaves us in doubt as to whether you're going to pay out and we have enough upset to deal with in our pets deteriorating health. We buy medication separate to seeing a specialist to save on money. I sent this claim over 2 days ago and still no acknowledgement so I'm sure I'll be calling again, waiting 10 mins in a queue and having the same problems in the coming weeks! Really dreadful, bring back Trent services who were quick and efficient!

Adrian · 30 August 2024

★★★★★ 5/5

Google

I range Covea today to make a claim for my Dad's car crash. The man on the phone was really helpful. When I had connection issues he even called me back and explained the whole process. I then got a link to upload the photos. I have yet to get the car fixed as I am on holiday soon so will come back to write another review. So far I am impressed with the service.

Cindy · 26 November 2025

★★★★★ 5/5

Trustpilot

Courteous and knowledgeable advisor

Advisor was courteous and knowledgeable with regards to my first ever car damage/claim - answered questions promptly and this helped ease my anxiety with regards to car insurance claim.

Roseanne · 16 October 2024

★★★★★ 5/5

Trustpilot

Patricia was excellent through and…

Patricia was excellent through and through vastly knowledgeable and helpful couldn't have asked for a better operator. Really pleased with the service she provided and the help she gave me. Made a daunting experience exceptionally easy.

Kyle · 20 June 2024

★★★★★ 5/5

Trustpilot

Brandon & Katie were a pleasure to deal with....

Dealing with Covea has been so easy and simple. No hassle or fuss at any stage and all parties involved very friendly to deal with. Being a business user speed and flexibility around work was paramount and nothing impacted on the day to day running for us. Both Brandon McGibbon initially and then Katie Eyles were super to deal with and had speedy responses over both phone and email that worked brilliantly for myself.

D.Thomas · 26 November 2019

★★★★★ 1/5

Trustpilot

DO NOT USE THEM AS INSURER OR UNDERWRITER

Absolutely appalling customer service. Covea tried to trick me into paying for a stolen part from my car, after I had paid the excess on my policy. Lloyds Bank were the brokers. Covea the underwriters. Lloyds wanted nothing to do with my complaint until I contacted their Managing Director. Since learnt that Covea tries all kinds of trickery not to pay claims in full. Disgraceful! DO NOT USE THEM AS INSURER OR UNDERWRITER

ROBERT · 21 February 2020

★★★★★ 1/5

Trustpilot

Incompetant and delaying tactics

My pet insurance Liftetime pet Insurance now uses Covea for claims after having used another company for 5 years.The first claim they rejected and I had to complain as previous company had excepted many times and they reluctantly settled.They have the cheek to then send me a how did we do form.Now my second claim i have been told it will take 6 to 8 weeks to asses, its a simple medication claim!If you have any insurance with Covea I suggest anyone to change.

Peter · 12 August 2024

★★★★★ 1/5

Trustpilot

Serial Incompetence and Ghosting of Customers

For five years now, I have suffered through a claim with Covea marked by gross negligence, case management incompetence, and downright customer ghosting. In 2019 we had a case of “slight“ subsidence at our property due to a protected tree which had to be chopped down. For over two years, Covea either maliciously or through gross negligence withheld a vital Council document permitting the tree to be chopped down, thereby culpably dragging the case out by years. They only produced the document when I insisted on doing a case review of their documentation myself whereupon the tree could finally be chopped down and the case could move towards closure. They also ghosted me over years continuously failing to answer request after request for information, prolonging the case by years until today.Covea accepted there was a claim for compensation, offered a paltry amount given the duration, loss of rent, years of stress etc, which I refused and on 23.05.24 Covea promised a review and requested my assessment for compensation/damages. Then they ghosted me again for months as I sought a feedback on the review and someone from Complaints to finally agree to talk to me. Still waiting.I have known Covea for 10 years. To be fair, they are fine for a simple claim such as water damage but anything more substantial and they are a disaster, lacking the necessary competence, engaging terrible subcontractors (with awful 1 star ratings on Trustpilot), terrible in communication and generally ghosting the customer.To Covea: kindly do not tell me to contact RDG. They have been ghosting me for months !

Donald · 10 August 2024