Trusted Agent profile · Halifax
★★★★★
2,595 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,595 reviews on two platforms, including 625 Google reviews rated 3.9.
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Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery easy process
Very easy process, very responsive to all my questions and our claim was processed without any hassle at all. Special mention to Matthew Brooke our claims handler
Good morning Hannah. Thank you for taking the time to write a lovely review. I’m pleased to hear that you are happy with the service provided by Matthew and the overall process. We will pass this feedback onto him.Kind regards, Charlotte.
5/5
TrustpilotFinally somebody who listened
Finally somebody who listened to what i had to say. Gave me co fidence that we could make progress with the car repair after not having a good experience with previous repair providers. There was a lack of communication.
Hi Andrea, thank you for your review! Although I'm sorry to hear that there was a lack of communication previously, I'm pleased we were able to help and you have confidence moving forwards. Many thanks, Melissa
1/5
TrustpilotAbsolute cowboys
Absolute cowboys. Their ‘date of manifestation’ clause in their professional indemnity insurance contracts is ridiculous. They take policies on from brokers, for tradesman, the brokers then move the policy after 12 months, to another insurer, Covea then reject claims for jobs that were carried out during the policy term , but where the issue manifests after the broker moved the policy. Think of roofers, you get your new roof fitted in the summer, the broker moves the policy from Covea to Admiral in October. In December severe weather hits and issues are discovered with the fitting of the roof. Covea would reject the claim because the issue manifested after the policy move, and Admiral will reject it because the job was carried out when Covea was the insurer. Does the roofer have £10k spare to fix the roof? Of course he doesn’t, because he had insurance for things like this ! And Covea have no qualms with this whatsoever. Their view is ‘it’s not my problem if tradesman don’t understand the technical underwriting of the policy - even though we don’t clearly call this risk out - the tradesman should be able to figure it out’ Unbelievable
Good Evening Danny. Thank you for providing is with your feedback. I am sorry to hear about the experience you have received during your claims journey. We do take all our customers feedback seriously, and would like to look into this further for you, in order for us to be able to do this, could you please email your policy or claim reference, along with your address to customer.relations@coveainsurance.co.uk.Kindest regards, Charlotte.
1/5
GoogleCompany Is absolutely useless. don't pay out on claims even though we payed around £3000 for the year, could of saved that and got vehicle repaired ourselves. Disgusting and by the looks of it I'm not the only one who this has happend to, stop with your automatic response and GET IT SORTED OUT!!!
Good morning Jack. I am very sorry you were disappointed by our claims process. If you would like us to investigate this further for you, please email our Customer Relations Team on customer.relations@coveainsurance.co.uk or call us on 01422 286406. Please quote your name, address and claim reference number so we can locate your file.
1/5
TrustpilotBeware their Legal Cover as they imply…
Beware their Legal Cover as they imply they cover work related cover but only cover employment tribunal cover. They take weeks to analyse your claim and their Website is only half functioning.
Good Morning Nigel. Thank you for providing is with your feedback. I am sorry to hear about the experience you have received during your claims journey. We would like to look into this further for you, in order for us to be able to do this, could you please email your policy or claim reference, along with your address to customer.relations@coveainsurance.co.uk. Kindest regards, Charlotte.
1/5
TrustpilotAvoid at all costd
My mum had pet insurance through a company called pet guard. Claims were always handled quickly and without fuss.Now they have been taken over by this s**t outfit covea. One of my mums dogs passed away and they are doing everything they can do to not pay. Total scumbag outfit and I will be leaving as many negative reviews everywhere I can possibly post.
Hi Andy, thank you for bringing this to my attention and I'm very sorry to hear about your mum's dog passing away and that you're unhappy with how everything's been dealt with since. Please can you send further details, including your mother's full name and policy/claim number, to social@coveainsurance.co.uk as I would like to investigate this for you. Many thanks, Giorgia
1/5
TrustpilotAfter requesting to renew my policy the…
⁹After requesting to renew my policy the premium went up £300
Good afternoon, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name and postcode so we can locate your file. Kind regards, Lauren.
5/5
GoogleContacted Covea Insurance today due to an Accident i had .Chatted to the Insurance Agent Mitchell Conroy. Excellent service. Explained what had happened and Mitchell explained to me what would be happening to car etc. Thank you so much Leslie Long.👍👍
Hi Leslie, thank you for your review and apologies for not responding sooner. We are glad Mitchell has been able to provide such good service and will pass the message on. Kind regards, Kieran.
1/5
TrustpilotNever work with these people
I hope you never have the misfortune to work with these people. We've been waiting 2 years for a subsidence claim to be sorted, and it is still ongoing.The employed the biggest bunch of clowns to 'project manage' the claim. Covea themselves have already given us some compensation due to their dire handling of the claim, but we are now filing with the Ombudsman and looking at legal action just to try and get some resolution on this.
Good Morning Paul, I'm sorry to hear about your experience during your claims journey so far. I know you've mentioned compensation issued already; however, please ensure you've emailed your complaint to customer.relations@coveainsurance.co.uk, along with your claim reference so we can help you as much as possible to get this resolved. I would like to reassure you that we do take all our customer feedback seriously.Kind Regards, Charlotte.
5/5
TrustpilotPrompt settlement of claim
At Saga a human being always answers the telephone. My claim listened to sympathetically and dealt with promptly. I am very happy with the result. Sharon Hudson was helpful and efficient. I will try and use Saga for all my insurance and would heartily recommend them.
Good afternoon Yvonne, thank you for you review. We are glad Sharon has provided excellent service and are thankful for your recommendation. Many thanks, Kieran.
5/5
TrustpilotAn absolutely amazing experience Riz…
An absolutely amazing experience Riz was probably the most helpful person I’ve ever dealt with! After being involved in an accident which is so stressful he has taken away all the worry of the claim! Thank you Riz for a wonderful service 😃
Hi Samantha, thank you for those comments, I'm really glad to hear you were impressed with the service provided by Riz! Kind regards, Melissa
1/5
TrustpilotAwful company!!
Awful company!!! My house got broken in to with jewellery being the main thing taken. After sending Covéa pictures of the jewellery they have come back and valued the jewellery (using pictures only) higher than what our insurance covered. However, instead of paying out what we are covered for they are not stating that our insurance is void and not paying anything. The jewellery was passed down through generations so there are no receipts, no true understanding of carrot, quality, gold weight etc… their ‘independent’ review was inconsistent yet enough to void our policy. It’s outrageous and unreasonable - a disgusting company with zero morals and and respect for honest people that believe what they are being covered for would be honoured!!! DO NOT USE!!!
Good Morning Peter. Thank you for your feedback. I am sorry to hear how you feel about the experience you have had in your claims journey. Please can you email your policy or claim reference and address to customer.relations@coveainsurance.co.uk, as we would like to look further into this for you. We take all feedback seriously, and like ensure feedback is provided if the service has fallen below the standard we strive for.Kindest regards, Charlotte.
5/5
TrustpilotWhen you have messed up the last thing…
When you have messed up the last thing you want is further issues - the whole claims process has been effortless and every contact first class, helpful and importantly human.
Good afternoon, thanks for your review. I'm glad the team were able to help you. Kind regards, Grace.
1/5
Trustpilotbiggest thieves on the market
biggest thieves on the market, don,t pay money to any company that use this rabble of corruptness, should be illegal to trade, if we had better politictians these scum would be finished, but with a corrupt gov. come corrupt companys, and here my friends we have the most corrupt, steer well clear, check who your insurance broker is insuring you with, if covea come up at all run, keep your money your better unisured believe me....
Good morning Peter. I am really sorry to hear that you are unhappy with the service we have provided. Please email your address and reference to customer.relations@coveainsurance.co.uk and we will look into this for you. Kind regards, Victoria.
1/5
TrustpilotTerrible service following a claim…
Terrible service following a claim under Landlord insurance which is still ongoing after three months. Consistently chasing them waiting over 30 mins to get through and when speaking to the company nobody seems to be able to give a straight answer on the progress or giving out miss information. The service is so poor I have got to the stage of giving up as it’s not worth the stress.They have now informed me that they are cancelling my insurance due to the property being empty for over 60 days Hello this is because they haven’t addressed the claim and I have been unable to relet until the issue is sorted. Avoid Avoid giving these cowboys your money.
Good morning Paul. I am really sorry to hear that you are unhappy with the service we have provided during your claim. We would like to look into this further for you. Please can you email your claim reference and policy address to customer.relations@coveainsurance.co.uk. Kindest regards, Victoria.
5/5
TrustpilotVery helpful and honest
Very helpful and honest. Thank you for your help today Taff.
Good afternoon Katherine, thank you for taking the time to leave a review for Taff, I'm glad he was able to help you today. Kind regards, Lauren.
1/5
GoogleI put one star,my granddaughter coming out of school from the crossing ,hit and run ,I made a claim in Feb .against the hit and run ,,,not answered my question regarding the case,,I email ,ring ,,just get shoved off ,nobody gets back to me ..they are ignorant hate paying out ,,,avoid ,avoid please
Good morning. Thank you for taking the time to leave feedback. I am sorry about your granddaughter's accident. If you would like me to look into anything for you, please do not hesitate to contact via email to customer.relations@coveainsurance.co.uk. Best wishes. Alexandra.
1/5
Trustpilotcorrupt scum
corrupt scum, do not put your trust or money into this robbing company, great thing though is they insure alot of trade policys with car hire companys, my way to get back at these scum corrupt thieves, is to hire a car and introduce it to a rolls royce... watch the scum have to pay out big bucks, if lots of us do it they will be out like the tory scum......
Good morning. Your Complaints Case Manager has already sent you their Final Response setting out the available options should you wish to take your complaint further. You can also contact the Customer Relations Team on 01422 286306 or email on home.customerrelations@coveainsurance.co.uk. Kind regards, Alexandra.
1/5
TrustpilotComplete waste of time DO NOT USE
I'd give zero starts if I could. Claim put in, 5 weeks later... nothing. Do no pick up the phones, rarely get email replies. Absolutely appalling service. DO NOT USE. AVOID AT ALL COSTS. How they still run as a business is beyond me. More like a joke factory. Useless company.Edit.I have emailed you as requested.2nd Edit. 31.01Received email confirming (finally) claim has been accepted (nearly 4-5 weeks!) Advised of settlement. No other details about payment, method, details, time scale. (Clearly another delay tactic) so, I called. Over 1 hour I was on hold. ONE HOUR!!! REALLY?!!! I replied to Emma (whom apparently sent me the email) advising I was calling and was on hold. Twice. Nothing. 10:09pm still nothing. I just want my claim paid. I work in claims for a warranty company We pay out in 2 to 5 days. How on earth they managed to stay afloat with this kind of service is beyond me. Once I have my claim I'm cancelling my car insurance with Hastings knowing that they use Covea. Never in my time have I experienced this poor customer service......
Good Afternoon. I am sorry to hear that you are unhappy with the service provided through your claim so far. We would like to help you as much as we can to rectify this. Please email your policy or claim reference and address to customer.relations@coveainsurance.co.uk, and we will look into this for you and hopefully get your claim progressed. Kindest regards, Charlotte.
1/5
TrustpilotWouldn't recommend or waste any money on this company
Absolutely disgusted with the company my partner has left two reviews and all you get is a generic email back which is a load of rubbish and when you contact them they either don't know what to say or do or they pass the book. Also good at lying to you as well or saying they have contacted you or emailed you. Don't bother wasting money on them as they certainly don't mind taking it from you but won't pay out. Also they don't like being put in their place or told they are in the wrong so just watch if you ever do as they will cancel the direct debits and send you a letter after they have done this and fob you off. Such a stressful time with this company and how things are dealt with and even complaints don't listen either. So I'd just like to put it out there DONT WASTE YOUR TIME OR MONEY ON THEM THEY ARE ABSOLUTELY DISGUSTING ID SAY BORDERLINE SCAMMERS TAKING MONEY OFF PEOPLE BUT DON'T LIKE TO PAY OUT
Good Afternoon Leann, I am sorry to hear of your experience so far. I would like to reassure you that we take all our customer feedback seriously and do our best to rectify it when things have gone wrong. When it comes to customer complaints, we like to take them offline. This is so we can obtain more information to be able to investigate further and ensure we can help our customers as much as we can.We have run a search and are unable to locate a policy or a complaint in your name. To discuss this further, please phone our Customer Relations Team on 01422 286306, or if you would prefer to email, please contact us at customer.relations@coveainsurance.co.uk.Kind Regards, Covéa Insurance.
1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company! Do not use! I’m a self employed mechanic who was a loyal customer to Covea for over 7 years. I had my livelihood stolen on a job, my van and 10 years worth of tools. Covea won’t pay out a penny after waiting over 6 months. I have still lost my NCB and my insurance has more then quadrupled now. Stay away!
Good morning Brad. I am so sorry to hear about your recent experiences. If you would like us to look into this for you, please contact the Customer Relations Team by emailing customer.relations@coveainsurance.co.uk. Please do not forget to include your name, postcode and ideally claim reference so we can locate your file. Alternatively, you can call and speak to us on 01422 286406. Best wishes, Alexandra.
5/5
TrustpilotVery very helpful and understanding of…
Very very helpful and understanding of the situation .
Good morning Peter, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
1/5
Trustpilotinefficient and bad communication
We have been waiting over two weeks for a claim. We originally started the claim with Covea and gave all our information on the claim. We were then, without warning or explanation, handed over to a subsidiary company called SBS who then asked for all the information again. Nothing had been communicated between the two companies which was wholly inefficient. Despite several times asking for an explanation to how the process will work or be concluded this has never been addressed. We are now at a point where the claim is back with Covea who still have questions to ask of SBS. Is this a purposeful delaying tactic? it certainly come across this way. Not efficient and poor communication.We only receive one email a day and there is never a response to our replies until the day after, even if we respond straight away.We have now been sent an offer of a payout lower than the claim with no explanation as to why or where the figures have come from in relation to re buying the product.What we would like is sound reasoning, good communication and a resolution.
Good Afternoon Simone. I am sorry to hear that you are not happy with the service provided so far through your claim. Please email your policy or claim reference, and address to customer.relations@coveainsurance.co.uk and we will look into this for you. Kindest regards, Charlotte
1/5
GoogleA truly horrendous company with customer service at a level I’ve never experienced before. One of their customers hit my car in July and I’m still dealing with the fallout. Absent managers who set the tone for poor customer service. Horrific. Hour long wait times and no response to emails sent in.
Good afternoon. Thank you for taking the time to leave feedback. I am sorry your experience has not been at a level you were expecting. If you would like our Customer Relations Team to look into this further for you, please call 01422 286406 or email customer.relations@coveainsurance.co.uk quoting the claim reference. Best wishes, Alexandra
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