Trusted Agent profile · Halesowen
★★★★★
357 reviews across 2 platforms
13 Hagley Road, Halesowen, B63 4PU
Hicks Hadley's office in Halesowen, at 13 Hagley Road, is rated 4.5 out of 5 across 357 reviews on two platforms, including 344 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Hicks Hadley Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
The Trusted Agent 2026 results for Hicks Hadley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
5/5
GoogleI chose Hicks Hadley to sell my house and it proved to be a great decision. From the valuation of my property through to completion of sale they have proved to be professional, competent and very reliable. I never really understood the true …
We really appreciate you leaving such a detailed review so thank you for sharing your experience. The sales team were delighted to read your comments.
5/5
GoogleExcellent Service & Friendly staff especially Pat & Natalie at Hicks Hadley Estate agent in Halesowen.
Thank you for taking the time to leave a review for us. We very much appreciate it.
5/5
GoogleCalm, fact driven and transparent.
Thank you very much for your concise words. Best wishes from all of the team.
1/5
GoogleWell, I requested a valuation via your online facility. Was told someone would ring but I've yet to hear. That was a month ago.
We’re very sorry that you didn’t hear back from us in a timely manner. March was one of the busiest months we’ve had in 30 years of business in our sales office. However we pride ourselves on usually having exceptional service levels so as a gesture of our commitment, if you ever choose us to market your property we will offer you a discount. This will of course not affect the usual ‘no sale no fee’ service we offer. In the mean time we will continue to attempt to contact you by phone as we have been doing this week.
1/5
GoogleEstate agents are like the tory government... they do everything in their power to take your money, but do nothing to earn it! The Haleswen branch of Hicks Hadley are no exception to this! Poor customer service, snotty comments given out by the agents, they say they will call you back... but never do! If you a tenant who needs a repair, don't bother contacting them... they will spend their time defending the landlord/landlady and downplay the situation! Maybe they do this because they only seem to have one maintenance man who does half a job and then never returns... who knows?? Hopefully, if anyone from the branch reads this I may get a comment or response from the manager, but then looking back at other reviews they only respond to positive ones... says it all really.
We would like to contact you about this but as you aren't a registered tenant with us we have no means of communicating. We take all feedback seriously so please email lettings@hickshadley.com and mark your correspondence for the attention of Yvonne Hicks.
1/5
GoogleI've tried to deal with this company twice now and both times I've been treated like I'm not worthy of even sitting in the office I went in to pick up some papers for renting a property not a cheap one either and because I was in my work clothes I got looked up and down and asked if i was in the right place when i told them what i was there for they said to me can i afford it i was gobsmacked after that things went downhill fast I was planning on putting it in a joint tenancy so i was told to pay first to secure it then enter the forms at a later date so I paid 270 pound for 2 credit checks but later decided against the joint tenancy to start with do I only filled 1 form in I was told that if I entered 2 forms and changed anything after that the fee would not be refundable fair enough but when I took my 1 form in and explained I wanted to do it in 1 name they got really funny and told me that the other 120 still would not be refundable even tho I hadn't even entered the form how they can even consider that legal which I asked them about it's funny how when you say is that legal you quickley get refunded surprise that i straight away thought these ain't going to play fair now and what happens today I got told my check had failed I work on peace rate so my basic is 5k lower than they wanted for the property even though my company sent my earnings for this tax year and I easily cover what they asked so I thought ok and offered a guarantor who earns 60k a year and I was still told no I even offered ro pay 12 months rent upfront to still be told no I think this company was more concerned with keeping the 150 pound I paid for my check the property is only 200 pound a month more than the property I live in now I would not recommend this company to anybody ever .
Dear Mr Middleton, I've tried to contact you by phone several times over the last week without success. I was very concerned to read your comments and have interviewed every member of staff who has had contact with you. All prospective tenants must meet the affordability criteria set by our independent referencing company. Please call me on 01215856667, mention who you are and ask for Yvonne Hicks and I can explain the work we have engaged in on your behalf and answer any further questions you may have.
5/5
GoogleWe have received excellent customer service from George who was very prompt on contacting Pat who came out on the Saturday morning to value our property with a view to let, on her day off. We were really impressed with George and his decision making is spot on. The impression we got from other estate agents was that when the valuer was on there day off it wasn't possible to contact them as they only work 2 days a week. We was in a rush to get the house let, we only had 4 weeks before we had to move. All of the staff are very nice and would recommend.
Thank you for your review, we try to be accommodating so we're glad you were satisfied with the service you received.
5/5
GoogleFirst time selling a house and had been warned by others that it’s is a nightmare! However I must say that it was the total opposite with Hicks Hadley. First and foremost, they did me the best deal (out of 6 local estate agencies). They were very patient with me as they were aware this was all so new to me and I was probably asking lots of obvious questions! They kept me informed every step of the way.. which rightly or wrongly is something I was warned some estate agents lack. All in all... great communication, friendly, helpful, great price, couldn’t do enough. Would strongly recommend.
Thank you very much for leaving such a detailed review. We work hard to offer a good experience for our clients and it's great to hear that we've helped. Good luck.
5/5
GoogleHicks Hadley went above and beyond for me to be in a rental property on the day i requested.. THANK YOU HELEN. Excellent customer service. Ive called maintenance a few times, DESNIE AND JULIE are both extremely professional, friendly ladies, i enjoy chatting with them!! They sorted out a couple of issues very quickly and extremely professionally. A driver came to collect rubbish that hadn't been cleared and he apologised for the delay in getting to me. The girls always called me with updates. I would highly recommend HIcks Hadley, they are professional, courteous and friendly. THANK YOU TO YOU ALL .
Thank you for taking the time to leave us such a detailed review, it's very much appreciated.
5/5
GoogleThe rental team at Hicks Hadley are amazing always friendly, helpful, always listen to your concerns nothing is never to much trouble, 10/10
Manager Mattias, Danielle and the rest of the lettings team really appreciated this review. Thank you for your kind words.
1/5
GoogleWe lived in one of the houses let by Hicks Hadley for a year. When we moved out i spent three days cleaning the house and left it probably in better condition then before we moved in, except tiny mark on a carpet in conservatory and a broken curtain rail. They took a whopping £600 off deposit for it which I thought was absolutely outrages. Also during that year we had a bad experience with landlord who came every day for 5 days invading our privacy to do HIS garden up as the tenants before us left it outgrown and the estate agent did nothing to stop him.
Unfortunately we don't have a record of you having been a tenant with us Ms Wade, perhaps your review was intended for a different company. If not please contact us by emailing lettings@hickshadley.com and we will investigate this further.
5/5
GoogleHicks Hadley have acted as letting agents for me for for over 12 years. They have given me both a full managing service and (upon my request) a finders service. I have found them to be efficient, fair and thorough and my tenants have also been pleased with the way they have been treated. I have always been able to discuss and resolve any difficult issues with a member of staff. Having recently had experience of agents in the south of England, whose every move I have to check, I realise just how good Hicks Hadley are and how lucky I've been over the years. I think the fact that they are not part of a huge national consortium must help. They still offer a very personal service.
Thank you for taking the time to leave a detailed review. We pride ourselves on having a more personal service than many agents so that's great to hear.
5/5
GoogleActing as a landlord for a lengthy period of time, I have used Hicks Hadley on many instanes and have always been very pleased with their service. They act in an efficient and timely manner, sort out problems quickly and most of all are personable people who care about the work they would do. I offer the highest recommendations for anyone looking to rent out or sell their home; I would not think of using another agent in the future. Keep up the excellent work!
Thank you for taking the time to leave such a comprehensive review.
5/5
GoogleHicks Hadley have done a fantastic job in selling my property. Viewings had to be carried out whilst I had tenants in the property. Hicks Hadley organized timings with the tenants and made sure that the estate agent themselves carried out viewings. I was informed every time a viewing took place. Hassle free for me and most importantly they got plenty of potential buyers through the front door. In the end selling my house in fairly quick time.
Thank you for your review Mr Haider. We're really pleased that you liked our service. Good luck to you.
5/5
GoogleVery friendly and helpful. I've been with them for years. Would definitely recommend.
Thank you very much for taking the time to leave a review. We really appreciate it.
1/5
GoogleI only phoned up to view a property, they told me I wouldn't be able to as my family are renting and not earning 24,000 a year. Even though me and my partner are working full time. So I not be able to rent a property here only because my family don't work or hasn't got a property of there own. Which I think is totally stupid as it's me renting the property not my family. Stupid rules!!!!
In order to protect both our tenants and landlords all of our lettings properties are covered by a rent guarantee scheme. This means that all prospective applicants (and any guarantors) must meet the referencing criteria set by our insurance provider. This is common with all conscientious lettings agencies. We’re sorry you didn’t meet the required criteria for the property you enquired about on this occasion Amy as we always try to help our tenants to find suitable properties which they love.
5/5
GoogleI bought a house from Hicks Hadley, they are an amazing estate agents and I received a professional service from the team especially from Clair and Charlotte. Always there to help whenever I called or emailed and gave timely updates. Definitely recommend using this estate agents.
Thank you for leaving a glowing review for us, Clair and Charlotte were especially pleased to read what you had written. We really appreciate your kind words.
5/5
GoogleExcellent customer service, especially Julie Parker who guided us through the process of purchasing our first buy to let property. Very professional and friendly estate agents. Would definitely recommend.
Thank you very much, we try to always be both professional and friendly.
5/5
GoogleAbsolutely 1st class and friendly service from Hicks Hadley. From the valuation to the final sale I couldn’t have asked for more from the whole team, who kept me up to speed with everything going on. A great local firm with local knowledge but more importantly, a local client list and our house had an offer put in as soon as it hit the market. I couldn’t recommend this firm enough!
Thank you for leaving us such a great review. It's always a pleasure to deal with friendly people and we pride ourselves on local knowledge and having a high number of local clients so thank you for mentioning that. Good luck in the future.
3/5
GoogleI use them to find tenants and they do a good job at that, so I would recommend. However I would be extremely cautious of using any of their recommended trades people. Once used a heating eng who wanted to remove an expensive cylinder which had a 25 year warranty on it with 21 years left and fit a combi boiler. My normal guy reset the over heat thermostat, job done. Crook springs to mind.
Thank you for your feedback. Earlier this year we made changes in our maintenance department and reassessed the contractors we use. We conduct ongoing evaluations of the work of our contractors and take any complaints very seriously as their work reflects on our company. We're confident that the trades people we are now working with do high quality work at a fair price and we really appreciate any comments whether positive or negative in relation to this. Thank you again for taking the time to leave us a review.
5/5
GoogleGreat customer service, purchase went through with no issues
Thank you very much for your review, best wishes from the whole team.
5/5
GoogleVery helpful and efficient team who kept us well informed throughout the selling experience.
Thank you for your kind words and for taking the time to leave a review.
4/5
GoogleHicks Hadley have been amazing getting my dad sorted in his new rented property and answering his endless questions without hesitation. I would recommend their services anytime. Only down side was the influx of cold calls from people trying to sell mobile phones, gas, electric supply switch companies, etc after handing over of the keys.
Hi Melanie, thank you for your feedback, it's really useful. We never pass client information on without prior permission so the calls may have come from the Lettings Hub referencing company form which would have been filled in as part of your father's application. There should be a tick box to ensure you aren't contacted by other companies. We think this may have been missed on this occasion. As a result of your comments we will point it out to other clients going forward when they fill their forms in so thank you again.
5/5
GoogleAbsolute brilliant company to deal with really appreciate all your hard work
Thank you for leaving a review, we're glad we were able to help and Clair was especially pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hicks Hadley, Halesowen won Gold.
Tell us what you need and we'll put you in touch. Hicks Hadley Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
