Hicks Hadley Halesowen reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with Mattias and the Hicks Hadley Estate Agent team to rent out my house, and I couldn't be more satisfied with the experience. From start to finish, Mattias demonstrated exceptional professionalism, dedication, and expertise. Communication was a key highlight of the experience. Mattias and the team kept me informed at every stage, promptly responding to any queries I had and providing regular updates on viewings and tenant interest. Their proactive approach and attention to detail ensured that everything went smoothly. The entire process was seamless. From marketing the property to handling paperwork and negotiations, every step was managed with expertise and care making this experience so positive and stress-free! I highly recommend Mattias and Hicks Hadley Estate Agent team to anyone looking to rent out their property.

Oliver · 17 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Mattias from Hicks Hadley Estate Agents to rent out my house, and I couldn't be more satisfied with the experience. From start to finish, Mattias demonstrated exceptional professionalism, dedication, and expertise. From our first meeting, Mattias took the time to thoroughly understand my needs and preferences, ensuring that the entire process was tailored to my specific requirements. Their market knowledge was impressive, providing me with valuable insights and a clear strategy to attract the right tenants. Communication was a key highlight of the experience. Mattias kept me informed at every stage, promptly responding to any queries I had and providing regular updates on viewings and tenant interest. Their proactive approach and attention to detail ensured that everything went smoothly. What truly set Mattias and his team apart was their commitment to finding the perfect tenants for my property. They conducted thorough screenings and provided detailed feedback on each potential tenant, ultimately securing reliable and responsible renters in a remarkably short period. The entire process was seamless, thanks to Mattias's efficiency and professionalism. From marketing the property to handling paperwork and negotiations, every step was managed with expertise and care. I highly recommend Mattias and Hicks Hadley Estate Agents to anyone looking to rent out their property. Their exceptional service and dedication to client satisfaction are truly commendable. Thank you, Mattias, for making this experience so positive and stress-free!

Ryan · 26 March 2025

★★★★★ 5/5

Google

This has been the second time we've used Hicks Hadley to sell a property for us and both times they've managed to secure a sale within days of the property going on the market. An excellent service all round. Special thanks to Jon, Charlotte and Clair for their great work.

Julie · 26 June 2025

★★★★★ 5/5

Google

This is a professional, experienced, and friendly team, who have been most supportive and reassuring. Our house sale was dealt with by Jon, who was efficient and courteous throughout the process. We were impressed by his knowledge, experience and understanding of trends in the housing market. He was instrumental in bringing the sale to a very positive conclusion. We had utmost confidence in the team from start to finish, and shall certainly recommend them to others.

Vivien · 14 January 2026

★★★★★ 5/5

Google

Really pleased with the service from all the staff at Hicks Hadley. Everyone was friendly and professional. They always kept me updated throughout my house sale. What could have been a very stressful time Was made easier because communication was great. Thank you, would definitely recommend and will use again.

Jenny · 26 March 2025

★★★★★ 5/5

Google

I recently purchased a flat and the estate agent was Hicks Hadley. Charlotte Gray was excellent. Her reply times were very quick for any queries I had and nothing was too much. They were very accommodating my viewing requests. Top estate agents.

Bradley · 26 June 2025

★★★★★ 5/5

Google

I have had my property fully managed with hicks Hadley for several years now, I am fully happy with their service, The staff are very friendly professional and approachable , Danielle is really helpful as are Helen and Julie.

Suzanne · 26 July 2025

★★★★★ 5/5

Google

I can't recommend Hicks Hadley enough they were amazing. Clair and Charlotte went above and beyond to sell our house. Clair carried us through a very stressful time to a successful conclusion. Thanks so much girls.

Denise · 15 April 2026

★★★★★ 5/5

Google

Thank you to all at Hicks Hadley for the service received whilst selling a property. A big shout out to Clair who was amazing and definitely went the extra mile and to Caitlin who will be an asset to the company.

K · 26 March 2025

★★★★★ 5/5

Trustpilot

Excellent estate agents

Excellent estate agents. Jon and Clair were amazing. Quick and clear communication. Jon was especially helpful when I ran into a problem. Very supportive and always efficient.

E · 3 June 2026

★★★★★ 5/5

Google

I'm so happy that I chose Hicks Hadley to sell my home. The customer service was excellent. I was always kept in the loop and didn't have to keep chasing for information. Jon and Sue were the main people who I dealt with, Jon took fantastic photo's and a super walk through video. Sue kept in touch and was really informative and helpful, a pleasure to speak with. I'd like to thank everyone in the Halesowen office for making what is a stressful experience as smoot as possible. They have my recommendation!

Rachael · 29 December 2022

★★★★★ 5/5

Google

Fantastic estate agents! We purchased our new house from them. Claire is amazing, great communication and so helpful.

Matt · 17 October 2025

★★★★★ 5/5

Google

Although we didn't use Hicks Hadley to sell our property, I must say how impressed we were with how they handled the sale of our new property to us! Clair always included us in emails to our solicitor, and made sure to request regular updates on the progress. If we were to move again I would definitely use Hicks Hadley to sell our property. Thank you!

Stephanie · 17 October 2025

★★★★★ 5/5

Google

Thanks so much to the Hicks Hadley team (Halesowen branch) for a friendly & reliable service throughout, especially Sue, (she’s so amazing at her job, that we gave her the name Super Sue in the end) we cannot thank this lady enough for everything she has done for us, she went above and beyond when I was at my wits end. I would 100% recommended Hicks Hadley to anybody I know, without a doubt! ThankYOU so so much for everything!PositiveResponsiveness, Quality, Professionalism, Value

Kay · 25 August 2022

★★★★★ 5/5

Google

Sue was lovely when my wife & I had our 1st meeting with her, she was very reassuring to us both about moving forward with the sale of our house. The photos & write up of our property was very professionally done & the attention to detail was clear to see. Also had conversations with Clair who was great with advice about accepting offers & then keeping us updated with how things were progressing. Can not recommended Hicks Hadley enough my house was only on sale a week & it was a smooth process.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 August 2022

★★★★★ 1/5

Google

We rented a bungalow,81 New Street Quarry Bank, property was riddled with damp, Then 1 of the locks broke and a locksmith was send round, he damaged the lock even more, then tried the back patio, he also broke this lock. We were left with 2 doors that we couldn't lock, they didn't offer any help land we had to stay in the property unsecured (apart from 2 screws on the outside ). This happened 18/12/24 we eventually moved out 28/0225. We paid to have the side door repaired ourselves but the rear door was still not fixed when we moved out.

Adrian · 27 April 2025

★★★★★ 5/5

Google

I've recently rented a place through Hicks Hadley and my experience with them could not have been better. I've always had to nag lettings agents in the past and felt they never knew quite what they were doing or why, but Hicks Hadley couldn't be further from that. From the start, they were incredibly responsive and professional, answering any questions I had and chasing things for me. The whole process was incredibly quick and easy, and I was always well informed of progress and next steps. The people I spoke to were always really friendly and happy to help. I would definitely recommend them to anyone wishing to find a let/rent out a home as I could not fault my process and it has made moving home such an enjoyable experience. Big thank you to Carl, Helen and the team for everything.

Dawn · 28 May 2022

★★★★★ 1/5

Google

Extremely poor service. Lost out on a home due to lack of communication from Estate agents. Was in the process of getting a deposit put down for a home, but there were apparently issues with the company that had come reccomended by them which was causing delays in the payment going through. Unfortunately, because Hicks Hadley were extremely slow to pass this information onto me, the person selling the property ended up relisting their home and the only option I was given was to try and make a new bid. Rep I spoke to (Clair Collins) was very arrogant and tried to claim they had given me all the relevant information, but stopped replying to my e-mails the moment I showed the complete e-mail chain that showed no warnings prior to the day they called to inform me of the property being relisted. Edit: And of course the estate agents then proceed to lie, and pretend this never happened. I know I have the right company, but just like how they are useless at speaking to homeowners who let out their homes through them, they cant be bothered to keep records, likely to hide their uselessness

Dark · 26 March 2025

★★★★★ 1/5

Google

Hotwater and boiler went down in winter. I was told I'm not priority because I'm not an old person absolute no regard or sympathetic. I had to argue just to get someone sent out. I had a call saying I did not pay enough for one month. I rang to ask why and they was confused and said 'oh no you dont need to pay more' Then when I went to renew my contract they sprung out of nowhere that my rent was now increasing and if I didn't just sign for it then and there I would be kicked out. I complained that I had not heard from them in regards to an important issue for 2 weeks.... for then one of their female employees to very rudely reply 'actually it's been 10 working days'.... YES 2 WEEKS its the same thing!!!! The absolute cheek to try and argue back it just astonishing and make them seem like they have done nothing wrong.

David · 26 March 2025

★★★★★ 5/5

Google

I recently purchased my first home through Hicks Hadley Estate Agents, and the experience was exceptional from start to finish. The team was incredibly knowledgeable, patient, and always available to answer my questions and address my concerns. They guided me through each step of the process with professionalism and a genuine commitment to ensuring I found the perfect home. I would highly recommend Hicks Hadley Estate Agents to anyone looking to buy or sell a property. Their dedication, attention to detail, and customer-focused approach truly set them apart. Thank you, Jon, Charlotte, and Clair, for making my first home purchase such a positive and memorable experience!

Sohail · 26 March 2025

★★★★★ 5/5

Google

My experience at Hicks Hadley was indeed a wonderful one. The staff were very professional, patient and accommodating in seeing the entire process through to the end. I want to specifically acknowledge Clair and Charlotte who are part of the sales team, their conduct and customer service skills were indeed outstanding. Clair & Charlotte, thank you very much for your support. I acknowledge other members of staff too; David, Louise, Oliver, Jonathan and Catherine. You are guys indeed a wonderful team. I will definitely not hesitate to recommend Hicks Hadley to my family and friends. On behalf of myself and members of my family, we say thank you. Warm regards Friday

Friday · 26 March 2025

★★★★★ 3/5

Google

childish, rude or aggressive behaviour from a male there and even 1 hanging up the call to me as I wanted to double check the process as 1st time being in this process of leaving a property. Apparently according to the men I've been living in damp and mould house for 2 years and this was caused because I didn't put the heating on for 1 week before I moved. Yes you read that right Apparently damp and mould can time travel Edit the manager has rung to discuss issues and has apologise for the issues we had and dealing with the person that caused the issues

Stephen · 26 March 2025

★★★★★ 5/5

Trustpilot

Efficient, competent, pleasant helpful team

I contacted the team about a home we were interested in purchasing, and a viewing was easily arranged. Jon was punctual and pleasant, and pursued answers to questions we had. He also performed a valuation of our property and was so efficient and helpful that we engaged Hicks Hadley to market and sell our property. The team ensured we were kept updated about interest and viewings and advice and guidance were offered when required. They made our experience pleasant and easy.

VB · 1 August 2024

★★★★★ 5/5

Google

The entire team at Hicks Hadley have been absolutely amazing throughout the entire selling process. I was in a delicate situation, and the team were extremely supportive, professional and friendly. The sale went through at speed and was a smooth process. This is testament to the excellent advice given and the efficiency of the team. Thank you Hicks Hadley, you have literally changed my life! I can now move forward. What an excellent estate agency, you deserve to feel proud of your achievements.

Sandra · 14 March 2025