Hicks Hadley Halesowen reviews

★★★★★ 5/5

Google

I’ve been really impressed with the maintenance team provided by the estate agents. They’ve been consistently reliable, quick to respond, and always professional in their work. Whether it’s urgent repairs or general upkeep, the team communicates clearly and gets the job done to a high standard. It’s reassuring to know that any issues are handled efficiently and with minimal disruption. A big thank you to the team for making property management that much easier.

Mark · 26 May 2025

★★★★★ 5/5

Google

Hicks Hadley were selling the house that we were interested in (and went on to buy) and I am so glad we decided to use them to sell our house too. They were absolutely fantastic! Jon Preston came to value our house and get it on the market, we wanted it done quick and it was on the market within 24 hours. We spoke to Jon and Sue Evans throughout the selling of our house and the buying of our new home and they were amazing from start to finish. They were routing for us to secure the purchase of our new house, the communication was fantastic, our solicitors we're not great on the communication front so our solicitors kept us in the loop with everything, got us regular updates, answered any of our questions with no bother. Selling and buying a new house is stressful (especially with a child and a baby like us) and they made is so much less stressful than it could of been. I honestly cannot sing their praises enough!

Kelly · 28 May 2021

★★★★★ 5/5

Google

My experience at Hick Hadley estate agents has been so good. Helen made the whole process so easy for me. 100% recommended.

Haissum · 25 May 2025

★★★★★ 5/5

Google

My first experience with Hicks Hadley and renting a property and I can say, it was seamless and so much more straight forward than I was expecting thanks to the Hicks team. I would like to thank Natalie and Danielle in particular for supporting me through the process and even during COVID conditions with calls, emails and viewing the property. Thank you for making my move easy and dealing with all of my requests on the phone and via email! Highly recommended!PositiveResponsiveness, Professionalism

Chris · 25 August 2020

★★★★★ 5/5

Google

After speaking with the manager Mat at Hicks Hadley we finally gave our property to them to manage. We couldn't get over how efficient and professional they were. Continually keeping us in the loop and if they said ill ring you back they rang us back. All in all when we are ready to let again we wouldn't hesitate to hand our property over. Brilliant service 👍👍👍

Claire · 26 May 2025

★★★★★ 5/5

Google

I have recently completed on a purchase with Hicks Hadley. The sales team were easy to reach and communication prompt. I used Clair as my main contact and she was approachable and professional. There was a delay with my purchase and they worked between myself, seller and solicitor to tie up loose ends before completion

R · 22 August 2023

★★★★★ 5/5

Google

Charlotte is brilliant as well as the rest of the team good communication and good team work. Hicks Hadley estate agents is exceptional compared to other estate agents my house purchase took 10 weeks to complete due to they're quick to chase things up and feedback me. Thank you so much Hicks Hadley 🙏.

Better · 1 September 2023

★★★★★ 5/5

Trustpilot

First Class Experience

I have recently sold my house with Hicks Hadley which has been a 9 month experience. If like me, you don't buy and sell property often then you may not realise the true value in having a great estate agent holding your hand, I certainly do now. In the most stressful of times, Hicks Hadley provided a calm, professional yet personal experience and helped me through the often complicated process to achieve the asking price I needed. I was listened to throughout and my opinions really did matter although their excellent advice often met with my full approval. I always felt in control from the valuation to completion feeling confident help was only a phone call away. I very rarely write reviews, I very rarely think my comments will make a difference, in this case, my thoughts may just help someone make a good decision and ease the stress of moving home. Special thanks to Jon, Clair and Charlotte, you did an amazing job.

Justin · 7 January 2024

★★★★★ 5/5

Google

I would like to give a massive thanks to Danielle for all of her help and hard work over the last week in ensuring we got our deposit back, I can’t say that our experience with the maintenance department has been the best (until Desnie got involved and got things sorted) but both Desnie and Danielle are definitely an asset to the company. Thank you both

Genna · 2 July 2022

★★★★★ 5/5

Google

Sue Evans was great the whole way through the process of selling my Mum's house. She was very professional, friendly, sensitive and compassionate. She talked me through the whole process beforehand and kept me informed the whole way through once we had decided to go with Hicks Hadley. First class! I also dealt with Jon on a couple of occasions, who was also very professional and friendly.PositiveResponsiveness, Quality, Professionalism, Value

Janet · 25 August 2021

★★★★★ 1/5

Google

Hicks Hadley Estate agents are utter scumbags. They are based in Halesowen West Midlands. I rented a flat for 3 years and Hicks Hadley were the letting agents. Despite paying all rent on time Hicks Hadley Failed to deliver any credible service. I write this review based on fact. Hicks Hadley are without a doubt very bad letting agents. We have recently bought our first house. Prior to this we rented a property for 3 years through Hicks Hadley while we saved for a deposit. From early on it seemed that HIcks Hadley treat all renters with utter disdain. They really treat you like second class citizens. They are very abrupt and sometimes border line rude in the way they talk to you on the phone or face to face. If you encounter any maintenance issues whilst at your property then your pretty much on your own. We had a boiler breakdown in the first year we were there. It took them well over 2 weeks to fix. They do not return calls or follow up anything. You literally have to chase every step. In the end we had to raise an official complaint to get the problem delt with. It is highly apparent that no one in their office communicates with each other or actually takes ownership of issues (despite it being a small firm with less than 20 employees) Their fees are ridiculous. They will try to charge you £90 every 6 months for a tennancy renewal (illegal in Scotland btw) even if no details change. Hicks Hadley are purely there for their own financial gain. They also keep/withhold info from the landlords. We had another issue regarding maintenance. They told us that Landlord was aware of the issue. By chance we bumped into landlord, when asked she was not aware of issue and she was frankly horrified nothing had been done. The issue was then rectified obviously because she complained. It proves they will tell lies and play you off with the landlord. If I were a landlord I would not use them as your property would not be looked after properly. We thought that renting would be a pleasant experience. Despite paying all our rent on time with no issues, Hicks Hadley ensured that on the whole renting was a negative experience. Speaking to friends who also rent they say that their agents are generally good. My friends have letting agents who are national. Hicks Hadley however seem to be a 'two Bob' little Black Country firm with no real understanding (or care) how to run a letting agency. If you are a renter avoid at all costs. We are just glad we have our own home now and no longer have to deal with this vile rude third rate little firm. Steer Clear of any dealings with this horrible bunch of low life's.

Dave · 29 May 2017

★★★★★ 3/5

Google

Have improved during the course of this year, response time to e-mails is more timely and the receipt of quotations for maintenance work is improving. Generally the staff are very capable and helpful depending on who you speak with, they must get very busy or short staffed at times as historically response time has been poor and the customer service was very poor but I am pleased to see that improve. I find them to be very fair in dealing with problems and they are considerate of both the tenant and landlords positions which they manage very well. They seem to have a good pool of contractors they work with, I have never had a problem with the contractors they use or work performed. Craig Dubberley is very experienced and has always dealt with any frustrations or issues I have had that could not be resolved by his staff, I have seen improvements under his management and trust it will only improve.

Neil · 29 May 2017

★★★★★ 5/5

Google

Thank you hicks Hadley for giving me a top class service in selling my property.the transaction went smoothly as you gave me regular updates and advice along the way. Special thanks to Charlotte grey who was polite and professional as we're all your staff regards Mr taylor

Michael · 21 November 2023

★★★★★ 5/5

Google

Second time renting with Hicks Hadley. Exceptional standard of service done with a friendly personal touch. Every aspect of the process is explained meaning you as a tenant feel comfortable and confident with your decisions. Initial thank you to Carl who assisted me on both occasions; Pam for conducting viewing; Helen, Danielle, Natalie for doing all the hard work!🤗 Anyone thinking of renting should go no further than here. 10/10 Been a pleasure!!

Paul · 28 May 2020

★★★★★ 5/5

Google

Sue and her team were great selling our property. With it being a 50% share home we hit a few problems with the housing association but working together we managed to sort it, they kept us well informed as did we them. Would highly recommend Hicks Hadley for selling a property and for letting too as we have used them for that too, different staff though. Fully professional staff, friendly and a good sense of humour too.

Sue · 29 May 2016

★★★★★ 5/5

Google

Charlotte was brilliant all throughout the journey from the initial viewing to handing over keys, she was always available and if she was out of office a colleague was happy to help. Would definitely recommend using hicks hadley when selling or buying a property

Josh · 24 November 2023

★★★★★ 5/5

Google

From day 1 when we decided to sell our house we had nothing but 5 star service from Hicks Hadley Louise was very professional, polite and helpful at the initial valuation. Sue in the office has also provided an excellent customer service keeping us updated on the process of our sale from start to finish Would definitely recommend Hicks Hadley Halesowen branch.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 25 August 2021

★★★★★ 5/5

Google

The team at HH are first class - Carl, Julie and Desnie are my main contacts and nothing is too much trouble for them. I would have no hesitation in recommending their services.

Philip · 15 January 2026

★★★★★ 5/5

Google

They are a such a wonderful friendly and happy team. Even when the sales or purchases are not easy they are always available for advice and to help

Adrian · 26 February 2026

★★★★★ 5/5

Google

Amazing service. I was selling a house in a chain and buying a new one. Hicks Hadley dealt with the sale part and everything was very smooth. The brochure they prepared made me think if I want to sell my house 😅 I highly recommend them, I …

Dawid · 22 August 2025

★★★★★ 5/5

Google

Our recent dealings with Mattias Tench at Hick Hadley have been fantastic. He has helped us navigate through the requirements for letting a house and nothing has been too much trouble for him. He and the rest of the team are very knowledgeable and friendly to deal with. Very much recommended for a professional service, costs very reasonable too.

Richard · 26 March 2025

★★★★★ 5/5

Google

Been dealing with this loveable lot since 2018. It's not easy to find a decent Estate Agents service these days (if you know what I mean). However Hicks Hadley have, in my view, become the exception of that rule. Amidst the volatile …

JEREMY · 22 August 2025

★★★★★ 5/5

Google

I have just recently used Hicks Hadley to sell my parents home and was very, very pleased with the service I received. Jon and the team were very helpful and sorted all my queries very quickly, acting as middle man between me and the buyer and me and the solicitors which eased the stress. I will not hesitate in using them again the future.

Chris · 28 May 2020

★★★★★ 1/5

Google

If you are thinking of renting a property from Hicks Hadley, I do not recommend them at all. I've been renting with them since 2018, and when I first started, I thought that they were quite quick at carrying out repairs. Unfortunately, as time as gone on, things have got worse. If I report a problem to their maintenance team, they acknowledge it but then I don’t hear from them. They are not proactive. I have to continually chase them to find out what’s happening with the repair issue that I raised. I don’t know if it’s a problem with the estate agents or with the landlord or both. I suspect it’s both. In one case, it took nearly a year, from the date that I first reported the issue, for them to get the roof repaired, which was letting in a very small amount of water in my bedroom. To be fair to them, they did try and get roofing contractors out to repair the roof within a few months, however, the contractors did not fix the issue. They finally got it repaired when I threatened to get the Property Ombudsmen involved. So take it from me, don’t rent with Hicks Hadley.

James · 28 February 2024