Hicks Hadley Halesowen reviews

★★★★★ 1/5

Trustpilot

Really Poor service. Untrustworthy Company.

Hicks Hadley Estate agents are utter scum. They are based in Halesowen West Midlands. I rented a flat for 3 years and Hicks Hadley were the letting agents. Despite paying all rent on time Hicks Hadley Failed to deliver any credible service. I write this review based on fact. Hicks Hadley are without a doubt very bad letting agents. We have recently bought our first house. Prior to this we rented a property for 3 years through Hicks Hadley while we saved for a deposit. From early on it seemed that HIcks Hadley treat all renters with utter disdain. They really treat you like second class citizens. They are very abrupt and sometimes border line rude in the way they talk to you on the phone or face to face. If you encounter any maintenance issues whilst at your property then your pretty much on your own. We had a boiler breakdown in the first year we were there. It took them well over 2 weeks to fix. They do not return calls or follow up anything. You literally have to chase every step. In the end we had to raise an official complaint to get the problem delt with. It is highly apparent that no one in their office communicates with each other or actually takes ownership of issues (despite it being a small firm with less than 20 employees) Their fees are ridiculous. They will try to charge you £90 every 6 months for a tennancy renewal (illegal in Scotland btw) even if no details change. Hicks Hadley are purely there for their own financial gain. They also keep/withhold info from the landlords. We had another issue regarding maintenance. They told us that Landlord was aware of the issue. By chance we bumped into landlord, when asked she was not aware of issue and she was frankly horrified nothing had been done. The issue was then rectified obviously because she complained. It proves they will tell lies and play you off with the landlord. If I were a landlord I would not use them as your property would not be looked after properly. We thought that renting would be a pleasant experience. Despite paying all our rent on time with no issues, Hicks Hadley ensured that on the whole renting was a negative experience. Speaking to friends who also rent they say that their agents are generally good. My friends have letting agents who are national. Hicks Hadley however seem to be a 'two Bob' little Black Country firm with no real understanding (or care) how to run a letting agency. If you are a renter avoid at all costs. We are just glad we have our own home now and no longer have to deal with this vile rude third rate little firm. Steer Clear of any dealings with this horrible bunch of low life's.

Dave · 16 October 2016

★★★★★ 5/5

Google

Hicks Hadley has fully managed our properties for several years. We have found the staff who work there to be extremely professional and efficient in managing the properties, the tenants and liaising with us the landlords. We are always kept informed of all aspects of the letting process and maintenance issues are always dealt with efficiently using the variety of contractors the company has working for them. We are very pleased with the service provided and would recommend it to other people who want to let. We will take the opportunity here to thank the staff who work in Lettings for the dedication to their jobs and the way they have treated us with respect and friendliness over the years.

Dawn · 28 May 2022

★★★★★ 5/5

Google

Hicks Hadley have managed properties on my behalf for a number of years. From initial screening of prospective tenants, through contract signature and …

Michael · 26 July 2025

★★★★★ 5/5

Google

Always had friendly and professional service from all involved during the letting and re-letting(twice) of my property. Danielle is a great asset to HH and kept me informed at every stage and always got things sorted at the first time of asking.

Matt · 28 May 2020

★★★★★ 5/5

Google

Fantastic service and a special thank you to Julie Pirincci for all your help when we first applied for the flat and the rest of the team for there help thought out tenancy. Would highly recommend Hicks Hadley.

Louise · 28 May 2021

★★★★★ 5/5

Google

This is the second time we have sold a property through Hicks Hadley. Throughout the sale they were reassuring and helpful, liaising between our buyer and our solicitor keeping things moving until the completion.

Carly · 26 March 2025

★★★★★ 5/5

Google

I dealt with Julie in maintenance and have to say she was pleasant, extremely helpful and very efficient. Compared to other letting agencies I have dealt with, Hick Hadley are the standout. Keep up the good work.

Gary · 28 May 2021

★★★★★ 5/5

Google

Hicks Hadley staff Sue and John were very supportive during the sale of my parents home. They helped, guided and supported me through a very difficult time. My parents home was sold very quickly and Hicks Hadley were very professional throughout the sale. Many Thanks

Deana · 29 May 2018

★★★★★ 5/5

Google

I have to say Hicks Hadley Sales team have been fantastic with the selling of my house. In particular Jon and Sue. Always qick to call if any problem and solving any situation that arises. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Andrea · 25 August 2020

★★★★★ 5/5

Google

I would recommend Hicks Hadley Sales Team. They were very helpful and professional linking in with all parties with Jon and particularly Sue providing advice and reassurance on all matters throughout the conveyancing process.PositiveResponsiveness, Professionalism

David · 25 August 2021

★★★★★ 5/5

Google

Very efficient given the difficult circumstances with the sale. They were patient Informative and understanding on all sides I would recommend hicks Hadley and shall be using them for my next sale

Andrew · 26 March 2025

★★★★★ 5/5

Google

Matt was a delight to talk to and all the team offered me a friendly and efficient service

Ash · 2 July 2023

★★★★★ 5/5

Google

The staff are amazing Claire and Sue went above and beyond to get us into our new house in record time too. thanks ladies you are amazing team xx

Jackie · 28 May 2022

★★★★★ 5/5

Google

This is the first time I have used Hicks Hadley for selling a property. I would like to thank Jon for his help and guidance during a difficult personal time and Covid lockdown.PositiveProfessionalism

Lynda · 25 August 2021

★★★★★ 5/5

Google

Been a pleasure to deal with Charlotte very professional and efficient thanks..

Andrew · 17 October 2025

★★★★★ 5/5

Google

I want to praise desnie! She was super efficient and so friendly. I have been renting a property through hicks Hadley for 5 years now and desnie is a credit to the estate agent!! Thank you Desnie xx

Laura · 28 May 2020

★★★★★ 5/5

Google

Sue and her team at the Halesowen office gave friendly, accurate advice, the sale went through smoothly and they were always a telephone call away whenever I needed advice. Would not hesitate in recommending them to anyone thinking of selling a property

Belinda · 29 May 2018

★★★★★ 5/5

Google

The team is amazing. They are friendly and responsible. When you are facing problem, they will try their best to give you suggestions. Highly recommanded!

LUKE · 26 May 2025

★★★★★ 1/5

Google

If you want a fair or accurate valuation of your home avoid this estate agents !! They were instructed to value my home for divorce proceedings. Sue Evans provided a very low valuation that had no basis in fact and that she could not justify . As a result I hired a chartered surveyor who produced a comprehensive report and gave a valuation that was £43,000 higher than hers. This is actually in line with valuations for the area and recent market activity .NegativeProfessionalism

Alex · 25 August 2021

★★★★★ 5/5

Google

We were selling my mother’s house as she has dementia and needed to be cared for in a nursing home. Jon, Sue & the team were very sensitive to our situation from the start, ensuring that our mother wasn’t upset or disturbed by anyone coming to view the house. We found a buyer very quickly, which was great news, and the sale went through so smoothly, we couldn’t have hoped for a better outcome, or a better service from Hicks Hadley. I would definitely recommend them whole-heartedly. They are reasonable, professional, kind, thoughtful, and always available to help & answer any questions. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Jennie · 25 August 2021

★★★★★ 5/5

Google

A big thank you to Hicks Hadley who helped us purchase our first property. After the disappointment of two previous properties falling through after surveys, Jon and his team helped us with choosing our dream home instantly. Highly recommend!

Jak · 29 May 2019

★★★★★ 5/5

Google

I used Hicks Hadley recently to facilitate the lease on a new commercial property. They were friendly helpful and professional. Helping me to navigate through the issues and difficulties I encountered whilst trying to organise everything. I am now in my new shop and everything is going great. I would recommend everyone in their lettings team. Thanks all.

Barry · 13 November 2023

★★★★★ 5/5

Google

Been with Hicks Hadley for more than 17 years as a Landlord and have always enjoyed their positive responses and advice over any issues. They have always been on the ball finding new tenants at the end of letting periods, with minimal dead periods and have now successfully handled a sale for us as we move out of the letting sector. Friendly, professional and a pleasure to deal with, may they go from strength to strength with our best wishes for the future of their business.

Henry · 28 May 2021

★★★★★ 5/5

Google

From the very first phone call to Hicks Hadley showing interest in the house, to the day that we collected the keys and made that same house our home, Hicks Hadley have been brilliant! 🏘️🔑... All members of staff that we have dealt with were very friendly and helpful! 👌... Especially during the pandemic, they made the process of choosing and buying our house very simple and helped it run smoothly; we could not have asked for anything more from an estate agents! 👏😁... Thanks all at Hicks Hadley! 😊

Adele · 28 May 2021