5/5
GoogleAmazing Team, Really helpful and polite.
Agent replied · 15 January 2026
Thank you for taking the time to leave a review for us, it really is much appreciated.
Trusted Agent profile · Halesowen
Hicks Hadley Halesowen reviews
★★★★★
357 reviews across 2 platforms
13 Hagley Road, Halesowen, B63 4PU
Hicks Hadley's office in Halesowen, at 13 Hagley Road, is rated 4.5 out of 5 across 357 reviews on two platforms, including 344 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Hicks Hadley Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
Awards
The Trusted Agent 2026 results for Hicks Hadley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
Google5/5
GoogleI found everyone I dealt with at Hicks Hadey very helpful an prompt in replying to queries. Certainly wouldn't hesitate in recommending their services to any friends.
Agent replied · 25 October 2024
Thank you very much for your review, the team were delighted to read it.
5/5
GoogleA pleasure to deal with. Friendly and professional. Sue and Jon were very accommodating with any issues raised. Would have no hesitation in recommending.
Agent replied · 28 May 2023
Thank you for leaving us a review and the fact that it mentions friendly and professional is wonderful because that’s just how we aim to be. Thanks again.
5/5
GoogleHH have been helpful and very efficient in taking over the management of a let property. Very happy to recomend them!
Agent replied · 26 March 2026
Thank you for your review. We really appreciate your recommendation.
5/5
GoogleThe team at Hicks have always been very helpful we’ve been using them for years and I would highly recommend them
Agent replied · 26 March 2026
Thank you for your rating and review. It's much appreciated from the whole team.
5/5
Googlealways respond quickly to any maintenance issues that we have - Desnie is a credit to Hicks Haldey
Agent replied · 28 May 2023
Thank you for taking the time to leave a rating and a review. We agree, Desnie is a star!
1/5
GoogleI have found this business to be very unresponsive, taking over a week at a time to respond to emails - if they bother to respond at all. There seems to be an attitude that you must be available when they want to speak to you on the phone, or you have to take time out of your day hanging around on the phone for them. For anybody who works through the day this is highly inconvenient - it seems very strange in this day and age for a business to struggle to communicate via email. Disappointing really as they seemed very professional to begin with.NegativeResponsiveness
Agent replied · 28 May 2023
Thank you for leaving a review. They all help us to be better. The last few weeks have been unprecedented in terms of demand for properties and this has had a knock-on effect across all areas of the business. We aim to achieve excellent standards of communication with all of our clients but clearly on this occasion we didn't manage that and we understand your disappointment. Ideally we try to be professional and friendly whilst also being as efficient as possible and it's appreciated that you mentioned the professionalism that you first experienced with us. We have now put some extra measures in place to improve communication at what is proving to be an exceptionally busy time for everyone in the business. If you would like to discuss any of this further please contact us and your follow up comments will be passed on to our senior managers.
1/5
GoogleMy partner shared an interest for two properties neither over £600pcm. They got back to her quite quickly. However whilst on the phone she was given a rigorous interview, once she explained she was on maternity leave that was it. They told her she would not be able to even view any properties with Hicks Hadley until she returned to work as she isn’t earning enough. Even though she is returning to work next month and had more than enough money to put up 6 months rent ahead of time should they need security. My partner expressed that she wanted to move before returning back to work. The attitude and snottiness she received just for being on maternity leave is terrible. She may not have liked the property but wasn’t given a chance to even view. They are very judgemental and assume that because you are not in a top job at the very moment you contact them that you cannot afford a property. Even if they had the dream property we would never want to rent off biased prejudice estate agents.
Agent replied · 28 May 2023
We were very concerned about your comments and have met with all lettings staff to discuss your review. Our affordability criteria are in place to protect both our landlords and our tenants. All of our staff are trained to be courteous and helpful and it is very disappointing to read that you were unhappy with the communication you received. If you would like to discuss any of this further please contact lettings@hickshadley.com and a manager will respond.
1/5
GoogleMy Wife tried calling Hicks Hadley several times yesterday as we were interested in viewing a property on Pine Road, Oldbury. After several calls and no answer even to our email, she called the letting team who answered straight away and put her through to the Sales Team. My wife expressed an interest in the house and we would like a viewing any time in the next week to the owners convenience. The response from the sales rep was that they had 10 viewings over the weekend and 15 people on a waiting list so she wouldnt book us in to view it! She also asked what our position was to which my wife replied we are about to advertise. This seemed to further put off the sales rep from helping us. She responded with, 'well we already have 2 offers'. Then to my wifes astonishment, the unhelpful women at Hicks Hadley asked if we would be interested in selling our home with them. NOT ON YOUR NELLY. Your customer service is appalling. If you live in Pine Road Oldbury/Oakham, this agent is letting you down massively.
Agent replied · 28 May 2023
Dear Mr Bishop-Rowe, after reading your review all partners in the business were informed of the circumstances surrounding your complaint and a meeting was held to investigate the matter. A senior member of our sales team has since spoken with your wife to apologise and to further explain the reasoning behind viewings only being arranged for buyers in a proceedable position, or who already have their property on the market. Our head of customer service will also be in touch with you once she has been briefed on the situation later this week.
1/5
GoogleRef Simon Bishop-Rowes comment I have had the same service regarding the property on pine road, oldbury. I did manage to get a viewing though but they were reluctant in giving this viewing basically telling me they have already had 2 offers, lots of viewings in place etc. Same story as Simon unfortunately. I think they let me view as I wasnt in a chain so they ended up giving me a viewing. They rang me the next day asking what I thought. I have put in an offer and they said they would get back to me but they haven't even after I have chased them. If I was selling this property I would be disappointed with their Service.
Agent replied · 28 May 2023
We were very disappointed to read your review as our sales office receives so few negative reviews. All offers are reported promptly but as we cannot identify you from your profile we aren't able to get in touch. Please call our office on 01215856667 so we can discuss the matter further.
5/5
GoogleI can't speak highly enough of the service l received from Hicks Hadley. They were prompt and professional in every aspect of their service from Louise who came to my home, to value and photograph my house, to Sue and John who liaised with me re viewings and final negotiations. My house sold quickly. I had contacted two other estate agents re their service but only Hicks Hadley ticked all the important boxes. I would strongly recommend them over and above any other company. Thank you very much for all that you did.
Agent replied · 28 May 2023
Thank you for taking the time to leave us such a glowing review, it really is appreciated and it's great to know that you were so pleased with our service.
5/5
GoogleRecently purchased a house sold by Hicks Hadley. Communication from start to finish was excellent. Very friendly and informative service, would highly recommend Thank youPositiveResponsiveness, Professionalism
Agent replied · 28 May 2023
Thank you for taking the time to leave us a review. It’s really helpful for us.
5/5
GoogleWhole team were great in my process with them. Big shout to Mattias and Julie for their efforts!
Agent replied · 26 March 2026
Thank you very much for the review.
5/5
GoogleHave dealt with Hicks Hadley since 2005 using both their lettings & sales services, staff are friendly, communicate well and are extremely professional.
Agent replied · 24 August 2024
Thank you for your kind review and the details you provided. It is much appreciated.
5/5
GoogleFantastic company everyone is really helpful, 1st class second time I've used them and sold my property within a week on both occasions
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. The team really appreciate it. We look forward to working with you for a 3rd time!
5/5
GoogleGreat service from all at Hicks Hadley. Kept me fully informed of developments with the sale which went very smoothly. Would highly recommend.
Agent replied · 27 December 2024
We really appreciate you taking the time to leave a review for us. Best wishes and good luck from the team.
5/5
GoogleLooked after my property for 10 years. I always recived a good service. Would look elswhere if i need a estate agent again.
Agent replied · 26 March 2026
We very much appreciate you taking the time to leave a review. Thank you for your comments.
5/5
GoogleThanks for all your help which was friendly and efficient 👍 …
Agent replied · 26 March 2026
Thank you for the feedback and rating. Those are some of our core aims so it's great to hear.
5/5
GoogleMatias had excellent customer service and ensured optimal sourcing and quality of tenants. Will be using again.
Agent replied · 26 March 2026
Thank you for your review, Mattias and his team appreciate it greatly.
4/5
GoogleStaff were helpful and kept me informed throughout the whole process. Would recommend Hadley Hicks to anyone looking to sell a house.
Agent replied · 10 December 2024
Thank you for your kind words and for leaving us a rating.
1/5
GoogleI had call them for renting a house i make an appointment to view the house they told me to go on Friday by 5:15 pm i had told them if something change please let me know because i live in London its 2 hours to drive When i reached in stourbrdige i did call them to confirm our appointment they told me the house is gone 30 minutes ago someone else rented the house so why they didn't told i was shocked how this people don't care about other's they let me travelling without informing me anything i had my children with me asweel very unserious i will never contract this agency again I don't recommend to anyone Don't deserve not even a star
Agent replied · 28 May 2023
We sincerely apologise for the situation that occurred last Friday. It was an unusual scenario and after an extensive investigation we have now changed our policy to make sure this won't happen again. We fully understand your frustration and have tried to contact you by phone and email, and hope you will call us urgently, as we have found another property which should be ideal for you. We would also like to offer a considerable discount on your fees should you wish to apply for the property.
5/5
GoogleAs a landlord I have used this company for many years and have had excellent service from all aspects of their business. My tenants have always experienced a quality service and have never had any reason for complaints about the letting agency. All administrative duties, maintenance requirements, tenancy checks and financial transactions have been managed in a timely and professional manner. With a selection of letting agencies to choose from, I would recommend to consider this company especially if you prefer to have a personable approach and excellent local knowledge of the market.
Agent replied · 28 May 2023
Thank you for taking the time to leave such a detailed review. It really is very much appreciated. We pride ourselves especially on our local market knowledge so it's great to hear you are satisfied. Thank you again.
5/5
GoogleFirst time selling a house and had been warned by others that it’s is a nightmare! However I must say that it was the total opposite with Hicks Hadley. First and foremost, they did me the best deal (out of 6 local estate agencies). They were very patient with me as they were aware this was all so new to me and I was probably asking lots of obvious questions! They kept me informed every step of the way.. which rightly or wrongly is something I was warned some estate agents lack. All in all... great communication, friendly, helpful, great price, couldn’t do enough. Would strongly recommend.
Agent replied · 28 April 2024
Thank you very much for leaving such a detailed review. We work hard to offer a good experience for our clients and it's great to hear that we've helped. Good luck.
5/5
GoogleI have dealt with 4 other local estate agents and Hicks Hadley provides a far superior service. I can't speak highly enough of the staff. Even when they had to deal with people who were less than polite, they remained 100% professional. They work so hard to get your property sold. I would never use another estate agent. Thank You Hicks Hadley your work is appreciated. .
Agent replied · 28 May 2023
Thank you for leaving us a review. Your words mean a lot because we are working hard to offer the best customer service of any local estate agent so it’s wonderful to have further confirmation that we are exceeding the expectations of our clients.
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Questions about Hicks Hadley Halesowen
Has Hicks Hadley won any awards?
Yes. In The Trusted Agent 2026 awards: Hicks Hadley, Halesowen won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hicks Hadley Halesowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halesowen.
