Trusted Agent profile · Halesowen
★★★★★
419 reviews across 2 platforms
77 High Street, Halesowen, B63 3BQ
Dixons Lettings's office in Halesowen, at 77 High Street, is rated 4.2 out of 5 across 419 reviews on two platforms, including 251 Google reviews rated 4.8.
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
5/5
GoogleJanus has been absolutely amazing when going though such a hard time he was absolutely brilliant manged to be able to find my family a home just within a week an half! couldn't recommend them enough! Thank you so much!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've been letting with Dixons for years and Natasha Smith is always on hand to offer guidance and support. Her pro-active nature and excellent customer service skills are a credit to her team. Recommended.
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleI would recommend Dixons to everyone. The whole team are wonderful but i specifically dealt with Matt briefly & mainly Kirsty & Alison, who both go above & beyond to not only get the job done but their efficiency & communications while doing this are exquisite. There is no team more on the ball then Dixons. 11 out of 10 guys, you are all fabulous!
I am so pleased to read how accommodating, efficient and passionate the branch was going the extra mile to ensure your experience was a positive one. It is wonderful to read how straightforward and professional you found the team. I will ensure your amazing review is shared with Matt, Kirsty, Alison and the entire team at the branch. Many thanks.
5/5
GoogleI have worked with Sharon Allen for a number of years and always found her to be extremely dedicated and thorough as well as a pleasure to work with. Hopefully we will work together for many years to come.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I had a really great experience with Leonie! She took me around the property, showed me everything clearly, and explained the whole process in a way that was …
We are thrilled to hear about your positive experience with our team member, Leonie! She takes pride in providing exceptional service and making our customers feel comfortable during the viewing process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA big thank you to all of the team for…
A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.
5/5
GoogleAbsolutely brilliant from day 1! All the staff that we spoke to regarding our new property were so helpful. Nothing was ever too much, especially for us new tenants! Mannerism was excellent beyond belief. Made the whole process that much easier! Myself and my partner couldn't be more grateful! 10/10 would recommend them to anyone. Thanks again!PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotWould give 0 star if could
Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.
5/5
GoogleI am letting a property and Kieran was amazing, he was accommodating, responsive, caring and discreet, everything I needed. I would definitely recommend Dixons over the many other agents that I dealt with during my search. Personally, I'd say they went above and beyond my expectations . Thank you so much!PositiveResponsiveness, Professionalism
Thank you for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have currently arranged a mortgage through Bal, the mortgage advisor who is situated upstairs in Dixon’s. I can’t thank him enough for helping me through to purchasing my house. Balboa friendly and professional, he really knows his stuff and advised me the best route to take when obtaining a mortgage. He comes highly recommended. Thank you Bal
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
TrustpilotProfessional/Efficient/Delivered- Dixon Quinton
Wow - What an absolute incredible Lettings manager. I cannot thank him enough For his outstanding help from the start. Micheal marketing my property on Monday and had it let within 24hrs very impressive. Coming from an appalling Experience from another local estate agent (Black country homes) I was very anxious about how to move forward but Micheal reassured me And made me realised why they are good at what they do within their field. Michaels team are lucky to have him. Micheal went above and beyond to let my property his actions have shown this. The commutation with Dixons Is first class And they have made me feel at ease with what was a very stressful time. I wouldn’t hesitate in recommending Dixons To anyone in the area. Thank you
1/5
GoogleTried to sell my property with these useless lot . 8 viewings I got told on Saturday . I left them the keys and the estate agent didn’t even turn up for the viewings! . The house layout and EPC rating for the sale brochure was showing another property and the photos were terrible. I called them 10 times and got told the estate agent is currently out with another vendor . Thankfully I ditched Dixons Halesowen as they couldn’t care and went with AJ Morgan.They sold the property and looked after me throughout the whole journey and took great photos with the correct house layout.Would avoid using Dixons to sell your home.
1/5
TrustpilotDO NOT USE DIXONS HALESOWEN IN-HOUSE…
DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !
5/5
GoogleKieran and Mark were brilliant in helping me find my rental property. From start to finish they made the experience really smooth and straight forward. Easy to talk to and really friendly. Would definitely recommend Dixons Halesowen to anyone looking to rent or buy a property.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would rate 10/10 If this was an option, massive thank you to Alison, Matt & the rest of the dixons team for being with us every step of the way through our property purchase. Dixons were informative and supportive all the way through, making our first time experience of buying a property just that little bit less stressful.
Thank you Chaz for your glowing 5* review of our Dixons team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleThe staff at Dixons, Sarah, Alison and Matt were very helpful, friendly and Professional, nothing was too much trouble and i wouldn't hesitate to use them again and would recommend their excellent service anytime. i was confused and Alison assisted with all the paperwork, explained all the legal technicalities and put me at ease, fantastic service and a Top Girl.
Thank you Shaheena, i am pleased to read that the team had all hands on deck to support your throughout the process. Kind Regards, Sarah
5/5
TrustpilotDixons in Wolverhampton were amazing
Dixons in Wolverhampton were amazing. Thomas Wilkes, Ellie May and the rest of the team are fantastic.My apartment sold within a week of viewings. Ellie May always kept me updated. They were very professional and I couldn't have asked for better service.Thank you Thomas Wilkes and Ellie May. Marsha Hemmings
5/5
GoogleWould highly recommend Raza to any tenants who are looking for properties in Cradley Heath, offers a very transparent service and if you need a quick move in, he is the guy to speak to!!!
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHappy with Dixons Lichfield
I have been very happy with Dixons Lichfield. Marie has supported me and my husband with selling the house the whole way through. She was always there when I had a query and return my calls. When anything needed chasing she has done so. She was making sure that we have as many viewings as possible and when completion kept getting delayed, she ensured to be on the case and chase the chain. Thank you Marie. 😊
5/5
GoogleKieran and Mark were brilliant in helping me find my rental property. From start to finish they made the experience really smooth and straight forward. Easy to talk to and really friendly. Would definitely recommend Dixons Halesowen to anyone looking to rent or buy a property.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Baljit Bajway at Dixon’s Halesowen for getting me a great mortgage deal. My circumstances were particularly complicated that other mortgage advisors I contacted could not help me. Baljit was professional, friendly & completed my mortgage deal very quickly & smoothly! This was a 5 star experience. Thank you again! Highly recommend!
Hi Jason, thank you. Really appreciate the positive recommendation and 5* review. Best wishes, Mark
5/5
TrustpilotBecky at Dixons Yardley office has been…
Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,
2/5
TrustpilotPoor, agressive service
I used the Birmingham City Centre branch.All started well. We had the valuation done by a very professional agent who told that we could achieve X price on the sale of my flat and would probably sell within 2 months.We had an offer of 15k below asking price and a different agent (Ian) who now handled our case was very annoyed that we wouldn't accept that and implied that the flat had been overvalued. Once we had an offer at asking and accepted it, it turns out that he had told every viewer that due to a 20yr doubling clause in the lease that the flat would be difficult to buy and require a deed if variation, but no problem as I had apparently agreed to pay for this in full myself, even though I didn't agree to this at all. This eventually cost me a grand total of £6k in solicitors and admin fees to our freeholder.We spoke to other people who had sold in the building recently and they said that they hadnt required a DOV. At every stage Ian was very illusive and hard to pin down to facts, whenever a hard conversation needed to be had he suddenly had people arrive to 'collect keys' or he would have to run off for a photoshoot leaving the call. Genuinely some of the most hostile and agressive customer service I have ever received in my life.The buyer then after THREE MONTHS decided to change lender and solicitor (the solicitor that Ian had personally recommended) on Ian's advice and he had not consulted me about the change at all, blaming me for everything he could. It honestly felt like he was working for the buyer and not me.All in all, extremely poor and hostile service. It improved dramatically after Ian mysteriously left the branch and his role was taken on by someone else who was able to give the buyer a push, that is the only reason I tacked on a second star.
5/5
TrustpilotExcellent service
Excellent service! Becca was professional, responsive . Highly recommend!”
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
