Trusted Agent profile · Hailsham
★★★★★
1,035 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
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Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,035 reviews on two platforms, including 13 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hailsham.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe work was carried out very well by…
The work was carried out very well by the two men. They were very thorough.
Hi Kathy, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotThis company is a disgrace and should…
This company is a disgrace and should be held accountable for how they treat there tenants and mps the company they use to do there repairs and Norwich based orbit don't give a rats ass about tenants because we are in social housing they think they can treat us like this watch this space
Good Morning Mark, We would like to help resolve this issue can you please contact us directly on the below so we can discuss this further. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotThe man turned up when I specified a…
The man turned up when I specified a time, done the work efficiently and left
Hi, Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotI always get help when l need it and no…
I always get help when l need it and no complain definitely l will recommend to anyone
Hi Caroline,We're really glad to be of help whenever you feel you need it and thank you for taking the time to leave some feedback. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotMy tenancy coach Sara hunt
My tenancy coach Sara hunt was fantastic on supporting me with everything I only met her once but she was easy to talk too she understood me, and I loved talking to her about my problems etc and I will miss her support. The best person I have met so thank you.
Hi Robyn. Thank you for taking the time to share your feedback. We are glad you received the support you needed and we will make sure to pass the comments onto Sara!
5/5
TrustpilotI was at work..my Son said the man was…
I was at work..my Son said the man was professional and polite.
Hi Wendy, Thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
1/5
TrustpilotOrbit homes, pretty, but pretty poor
Orbit built houses, the estate is called aspires. They have done nothing about community issues, such as a fire hydrant in the wrong place, and put it under someones parking space. They are now demanding lots of money for doing nothing. They are meant to look after the area, but have failed to do so.
Good Morning Mr Davenport, I am sorry to hear of the issues you have detailed above, in order for us to investigate this further please contact my Customer Relations Team on the below channels, who will take your details and fully investigate the concerns you have raised. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
3/5
TrustpilotOver all my experience with this…
Over all my experience with this landlord is fair as there are still a few issues that need attention.
Hi,Thank you for taking the time to share your feedback with us. So that we can look into the other issues you're experiencing, please could you share details via our online contact form or call us on 0800 678 1221. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
4/5
TrustpilotLovely building well maintained great…
Lovely building well maintained great friendly staff, expensive parking though with very little info on parking or visitor parking
Hi,Thank you for taking the time to leave some feedback, we will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotWell I hope they are quicker sorting my…
Well I hope they are quicker sorting my mutual exchange out I understand that we have had lockdown but work men are out and visiting people in there homes I have always found orbit housing association to be very helpful and fair especially with repairs and quick to come out and get it sorted
Good Morning Ms Downs, I am sorry to hear of the issues you have faced, if you can contact my team on the below channels we will look to assist you further.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
3/5
TrustpilotI called orbit four times in one day…
I called orbit four times in one day for an emergency repair ( window shattered upon opening, old windows) I waited 11 hours, not good but the service centre staff went above and beyond and the window has been boarded up awaiting repair ( bit nervous in case I have to chase them) will take three weeks for a replacement ( not good either) but thanks orbit for taking the time to reassure me .
5/5
TrustpilotThey are very prompt and see to the…
They are very prompt and see to the safety and care of the tenants at every time. Thanks to them.
Hi Remi, thank you for taking the time to leave this review and we are glad the team were able to help and share their knowledge of organisations which could help. We will make sure to feed this back to the team.
3/5
TrustpilotReplaced new boiler but broke a kitchen…
Replaced new boiler but broke a kitchen tile and filled it with cement instead of replacing the whole tile
Hi Diana,Thank you for taking the time to leave some feedback, we will share your comments with the team and are sorry for any inconvenience caused. Thanks, Orbit.
3/5
TrustpilotTime-consuming
No pre-visit info Informing me that it will take hours to complete.
Hi Tarquin, Thanks for your review. We’re sorry to hear that you didn’t receive pre-visit information. We aim to keep our customers informed about what to expect, and we apologise for any inconvenience this may have caused. Your feedback is valuable, and we’ll take it on board. Thanks, Orbit
5/5
TrustpilotThe guy was prompt and friendly and did…
The guy was prompt and friendly and did the gas check without any issues. Many thanks 😊
Hi Mrs Bird,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotFabulous customer service
Morgans customer service is excellent. She has a fantastic manner on the phone and she's so polite and understanding. Morgan seemed very knowledgeable regarding the services Orbit provide for tenants who have fallen on hard times.5 stars out of 5. I cannot fault the service that I received today.
Thank you for leaving such a lovely review, we're glad you have received such great support from Morgan.
1/5
TrustpilotTerrible
Every month I feel there is a rent increase, when will it be enough, orbit houses are what I can see assembled by toddlers, so many issues and problems. I am disgusted by this company and will advise others to avoid them with all costs. This establishment is a money hoard pile of shambles.
Good Morning Ryan, I am sorry to hear of the problems you are experiencing, so we may assist you further in resolving these can you please contact our Customer Relations Department on the below channels. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotEnding my tenancy
Nice polite Explained step by step what I had to do
Hi Neale, Thanks for your review. We're really pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotElectrics
Polite, courteous, arrived on time, job done 👍
Hi, Thanks for taking the time to leave some feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
1/5
TrustpilotI have been trying to get in touch with…
I have been trying to get in touch with customer service for over a week. When I call they say someone will call me with in two hours. I have made several calls and to this date no one from their customer service contacted me.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotProfessional
Professional, courteous and friendly staff always willing to help and advise. They take the time to listen
Hi Teresa,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotRun away
Run away. Orbit housing association is a joke, MPS is a contractor that either sits in their vans outside your home and then drive off or don't repair to a satisfactory condition. I have now had to get the housing association ombudsman involved but I'm still waiting. This association is a joke
Good Morning Jacqui Really disappointing to hear the issues you are having with MPS. Please contact my team directly on the below and we will do all we can to resolve this for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWell he was quick polite and efficient…
Well he was quick polite and efficient and didn’t leave a mess and everything was explained
Hi Gloria,We're glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotKept informed all the time …
Kept informed all the time with the process leading to the gas safety checkProfessional and curtious engineer
Hi Graham,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hailsham.
