Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLiars and Con Artists
Awful from start to finish. The nice sales gloss quickly wears off the minute you get your keys to the property. Doesn't take long to realise you've been completely lied to.Snags will not be fixed, the builds are frankly poor, you'll be continuously lied to and the service received from site managers, workers and customer service is so bad it's actually quite funny. Avoid with an the biggest barge pole you can find, regardless of how keen you are to buy / rent. This is not the company to go for. Run, Run, Run
Josh · 7 November 2022
★★★★★ 5/5
TrustpilotWorking with Marget was really good and…
Working with Marget was really good and helpful
Diandra · 30 September 2021
Agent replied · 11 June 2024
Hi Diandra, thank you for taking the time to leave this feedback. We will pass on your kind words to Marget, thanks again.
★★★★★ 5/5
TrustpilotGas Safety Check
The engineer arrived on time ,done the safety check ,very thorough and let me know that everything was fine.
JOHN · 22 September 2024
Agent replied · 23 October 2024
Hi John,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotGreat job
Extremely efficient well informed with clear instructions friendly staff and the warden has been so helpful
Mr · 6 November 2024
Agent replied · 25 December 2024
Hi Mr Shepherd, Thanks for your positive feedback. We're pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotHelp finding the right course for a new career
Richard helped and guided me through the process of applying for a course which would give me a new career. I am very grateful, as he was very understanding and helped me make a plan for my future. I have already passed two parts of my course, and have two left and I have enjoyed each one!Thank you!
Tanisha · 28 April 2021
Agent replied · 11 June 2024
Hi TanishaThank you for taking the time to leave this lovely review. Good luck with the rest of your course!
★★★★★ 5/5
TrustpilotThe gas man was very plight and…
The gas man was very plight and friendly and new his job very happy with the service I received
Kathleen · 19 September 2024
Agent replied · 23 October 2024
Hi Kathleen,We're really pleased you were happy with the service you received and thank you for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 1/5
TrustpilotTaking too long to repair things and…
Taking too long to repair things and ignoring tenants who have to actually live in poor conditions
S · 16 October 2024
Agent replied · 23 October 2024
Hi Shona, Thanks for your review. We're really sorry to hear this. We've passed your details to the team, and they will be in touch as soon as they can. Thanks, Orbit
★★★★★ 5/5
TrustpilotSafety awareness. …
We have same engineer come to our house every year who is always professional and efficient at his job.Alway polite & friendly.
Janette · 23 July 2024
Agent replied · 24 August 2024
Hi Janette,Thank you for taking the time to leave some feedback, we're glad to have been of help again and will share your comments with the team. Thanks, Orbit.
★★★★★ 4/5
TrustpilotCan I trust Orbit ?
The National sales Manager of Orbit visited our home recently to review our PV installation. He seemed very knowledgeable, seemed to check everything but recommended £3,980 of remedial works. Can I trust them ? Can I be sure that this work is really needed ? Would it be done reliably ?
Brenda · 7 September 2024
★★★★★ 5/5
TrustpilotExcellent service always helpful nicely…
Excellent service always helpful nicely spoken over all brilliant service to there tenents.
Anonymous · 7 December 2024
Agent replied · 25 December 2024
Thanks so much for taking the time out to leave a review and sharing such nice words! Thanks, Orbit
★★★★★ 5/5
TrustpilotAnnual Gas service
Friendly polite and competent engineer Robert Heath notified us of actual timing when engineer on way to property
Mrs · 19 September 2024
Agent replied · 23 October 2024
Hi Mrs Tipper,We're pleased you were happy with the service you received, and thank you for taking the time to leave some feedback! Thanks, Orbit
★★★★★ 5/5
TrustpilotCouldn't ask for a better experience
Everyone has been great..friendly and very helpful they are a credit to orbit...
Jason · 30 November 2024
Agent replied · 25 December 2024
Hi Jason, Thanks for your review. We're really happy to hear about your positive experience with us. Thanks, Orbit
★★★★★ 5/5
TrustpilotFriendly
Found the gentleman friendly and chatty. In fact, it has been the same chappy the past two or three years.
Wendy · 9 August 2024
Agent replied · 24 August 2024
Hi Wendy,We're delighted to have helped again and thank you for taking the time to leave some feedback about your experience. Thanks, Orbit.
★★★★★ 1/5
TrustpilotThese lot are absolutely vile
These lot are absolutely vile, friend has had to contact local MP about them looks like not the first time someone has done this looking at previous reviews absolutely disgusting I can't believe they are still operating, hopefully someone sees sense and gets these shut down, 75 percent bad reviews tells you all you need to know.
Tyla · 17 March 2021
Agent replied · 11 June 2024
Good Morning Tyla,I am sorry to hear of the issues both you and your friend have experienced. Please contact our Customer Relations team who will be happy to assist in resolving any issues. Our Customer Relations Team can be contacted on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotHelp with laptop
I had Lucy get in contact with me as i had been referred to her about a laptop. She was extremely helpful, friendly lady and helped me alot. Nothing was to much hassle for her and kept me informed by email and phone calls about everything she had done for me.
Julie · 25 March 2022
Agent replied · 11 June 2024
Hi Julie, thank you for taking the time to leave this feedback. We will pass on your kind words to Lucy, thanks again.
★★★★★ 5/5
TrustpilotMy experience with orbit has been very…
My experience with orbit has been very calm, I haven’t gotten stressed over anything and feel like they have listened to everything I have said. Rosario Somma, who I have been working with on the phone has been so much help with making things for clearly for me and making sure my rent is okay.
Ria · 29 July 2021
Agent replied · 11 June 2024
Hi Ria, thank you so much for your feedback, we're glad you were happy with the service.
★★★★★ 5/5
TrustpilotSara is fantastic
Sara is fantastic, always cheerful, knowledgeable and helpful.
Kieran · 18 May 2021
Agent replied · 11 June 2024
Hi Kieran, thank you for taking the time to leave this feedback. We will pass on your kind words to Sara, thanks again.
★★★★★ 5/5
TrustpilotMy tenancy support coach Susan
My tenancy support coach Susan, is exceptional in understanding my mental health issues and finding ways to help me to address important matters. Reminding me and helping me to prioritise and complete the most important tasks and guides me with reliable and excellent information to help me have a better quality of life. Thank you
Katherine · 9 July 2021
Agent replied · 11 June 2024
Hi Katherine, what kind words! We will ensure this gets passed onto Susan. Thanks.
★★★★★ 1/5
TrustpilotHe really didn’t care
He really didn’t care He broke my gas box Said it was already broken but I know it wasn’t
Anita · 17 August 2024
Agent replied · 24 August 2024
Hi Anita,We're sorry to hear this. So that the team can support you with this could you please share some more details on the box you'd like to have repaired via your myAccount portal online or alternatively by calling 0800 678 1221.https://www.orbitcustomerhub.org.uk/contact-us/email/
★★★★★ 5/5
TrustpilotI have just rated my experience as five…
I have just rated my experience as five stars due to the prosomal job done to my boiler
CustomerMr · 2 September 2024
Agent replied · 23 October 2024
Hi, Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 3/5
TrustpilotToo Big For Their Own Good.
Orbit are now too large ... and out of touch with those who keep them alive - residents. 🤬
Aron · 16 August 2024
Agent replied · 11 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotHe did a professional job and got a…
He did a professional job and got a repair brought up and been fixed fab and thank you from Donna Schorstein
Donna · 9 July 2024
Agent replied · 24 August 2024
Hi Donna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotThe care and understanding they when…
The care and understanding they when they are dealing with my issues
Ginny · 27 November 2024
Agent replied · 25 December 2024
Hi Ginny, Thanks for your feedback. We're pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotExcellent interaction with you and so…
Excellent interaction with you and so quick to sort out everything
John · 11 December 2024
Agent replied · 25 December 2024
Hi John, Thank you for your review and sharing about your experience here with our quick support and service. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
