Trusted Agent profile · Hailsham
★★★★★
1,034 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
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Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,034 reviews on two platforms, including 13 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hailsham.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant!
I’ve had a brilliant experience with Rosario, mentoring me for the last nearly 6 months. He’s helped me provided me with a grant for a college course, helped me find volunteering work and help me see I’m more than capable of doing the things I want to do in life. Thank you so much for your help and support. I’ll be forever grateful.
Hi Danielle, what kind words! We will ensure this gets passed onto Rosario. Thank you.
1/5
TrustpilotUnprofessional idxxxx
ORBIT ..epically Apni Haweli..avoid at all costs...total sithole and the manager of the building operates on half a brain...totally useless..lots of Asian people in here and they don't speak English but are able to be anti social cxxxx.
Hi Sita,We’re sorry to hear that you have been experiencing issues with the property manager of your building. We will contact their manager to provide this feedback to them. If you have further issues, please do call us on 0800 678 1221 to discuss this further. Thanks,Mia
4/5
Trustpilotits not that it was great or not but…
its not that it was great or not but he turned up as required by telling me by email he was on his way.job done efficiently on arrival,no complaints.
Hi John,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOrbit is a great organisation
Orbit is a great organisation always helpful, very professional, and will always do the up most to solve any issues I have, thank you.
Hi Gary,Thank you so much for taking the time to leave this positive review! We're so glad you've had a great experience with us, and thank you for being our customer. Thanks, Orbit
5/5
TrustpilotThe gas engineer was fast and efficient…
The gas engineer was fast and efficient at getting the boiler check completed and gave a verbal report at the end to say how it went.
Hi Alex, we're glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotSpoke to Lucy from mind and was helpful…
Spoke to Lucy from mind and was helpful with my situation
Hi Natasha, thanks for taking the time to leave feedback. We will share this with the Lucy.
1/5
TrustpilotRecently signed up to a one bed…
Recently signed up to a one bed propertiy but orbit cannot even meet their own deadline of 24hrs to uncap and test a boiler and when calling them it takes 30 mins on average to speak to soneone and they think that Sorry makes the situation better so am paying rent on a property i cannot even use
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotA1 Engineer.
The engineer was very helpful, and answered any questions I asked. He was friendly, and tidy. He carried out his work thoroughly, and didnt take too long.
Hi,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotElectrical safety check turned up at…
Electrical safety check turned up at the correc t time were pleasant and carried out there work efficiently
Hi Kathleen, Thanks for your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
5/5
TrustpilotLucy was very polite
Lucy was very polite, helpful, knowledgeable and understanding to my needs
Hi Wendy, thank you for your lovely review.
5/5
TrustpilotAnnual electrics test
The electricians arrived on time and worked quickly and efficiently. They explained what had been done.Happy with the job done
Hi Maureen, Thanks for your review. We're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe agent was was kind and helpful and…
The agent was was kind and helpful and really understood my concerns and what I could benefit from. It was lovely to have someone who you felt cared and wanted to help the best they could excellent customer service and very clear in explaining also.
Thank you for taking the time to leave such great feedback. We will share this with the team!
3/5
TrustpilotI was finally listened to by someone
I was finally listened to by someone. Donna understood that I'd been passed around from one person to the next and could see the issues hadn't been addressed and agreed that I hadn't been treated properly.She was very kind and helpful. She seemed to really understand the situation
Hi Lisa, thank you for taking the time to leave a review. We will share this positive feedback with Donna.
5/5
TrustpilotQuick to get us in our new place after…
Quick to get us in our new place after a phone call had keys in couple days with follow up welfare calls
Hi Wayne, Thanks for taking the time to leave this review. We're really glad to have helped, and we hope you enjoy your new place. If you ever need any further help or support, please don't hesitate to reach out. Thanks, Orbit
1/5
TrustpilotUnreasonable
Expected to be home for 10 hours because the company can't give a reasonable ETA. Found installers have cut corners and not kept to regulations.
Hi,We're sorry for any inconvenience caused by this. The team are aware of your concerns and will get in touch with you to look into this further. Thanks, Orbit.
1/5
TrustpilotUtterly dreadful
Abosulte shambles of a company. We pay extortionate amounts each month, in return for zero responses to our emails and reports. We have had issues with doors in our block of appartments, but Orbit could not care less about this fire/security hazard. Utterly dreadful.
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
1/5
TrustpilotAgain another empty promise to get back…
Again another empty promise to get back to me for you, the public, to see. Take no notice of this outfit, they don't get back to you and therefore deserve the flack they get
Hi there,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
3/5
TrustpilotCarbon monoxide detector
The inspection was completed ok but our carbon monoxide detector is out of date and the alarm keeps going off April 24 even I could see it
Hi Stephen, thank you for letting us know about this, the team will be in touch as soon as possible to support you with this. Thanks, Orbit.
5/5
TrustpilotThe house was a good start for me l
The house was a good start for me l. Also orbit have been polite, respectfull and helpfull since I have moved in.
Hi Laura, thanks for your review and for choosing Orbit. We're pleased you were happy with the service. Thanks, Orbit
4/5
TrustpilotPolite knowledgeable and capable
Polite knowledgeable and capable, the only thing is that you have to be in all morning/evening depending on what time you are booked for the appointment.
Hi Carol,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI've had an issue with an outhouse
I've had an issue with an outhouse, at the back of the property, where I store my tools, last October I was told that the roof, contained some asbestos, after a while a chap came round to remove said roof, replacing it with a plastic sheet, when the rain came down the sheet gave way soaking all my tools. After numerous phone calls they eventually decided to send a contractor out, he then decided to pin it down, I also needed 2 new doors, as they were rotten. After more phone calls, and telling them the doors were rotten and the plastic sheet was about has much use has a chocolate teapot, somebody came out from fortem to measure the doors, about 2 weeks later they sent somebody out, has far as I was aware to fit new doors, it was the same guy who came to measure the doors again, (idiot springs to mind). Meanwhile I was told that another contractor was coming out to sort the roof out, (cp roofing) while I waited in all day, yes you've guessed it they didn't turn up (complete shower) am getting really p??sed off with these liars, always saying that someone will turn up when they don't, they should change there name to western housing association, has they are a bunch off cowboys. I still have an ongoing issue with the outhouse. I also recently had a fortem contractor round to sort my loft insulation, he didn't lay new stuff he just laid the old stuff down knowing full well there was bird muck underneath the existing insulation, I think fortem is Latin for bodgit and scarper. I have no respect for this so called housing association, when they can put money before peoples welfare, greed springs to mind. Oh I forgot to say that they have the right name in Orbit, has they are not from this planet. Bunch of losers.
3/5
TrustpilotMore care required in regard to customer household items.Whilst the engineer was courteous &…
Whilst the engineer was courteous & quick, he never put a "spill tray" under the boiler, as a result dirty water spilled onto my towels and shelving.
Hi, thank you for taking the time to leave some feedback. We'll pass this onto the team. Thanks, Orbit.
5/5
TrustpilotThe engineer replaced a socket which…
The engineer replaced a socket which had a faulty switch and spent 2 hours circuit testing et al.
Hi Jan, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotMy thoughts
Rachel was very helpful and friendly service a credit to your team
Thank you so much for your feedback, we're glad you were happy with the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hailsham.
