Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotService charge tv ariel £2000 20-21
Service charge tv ariel £2000 20-21service charge tv ariel £250 21-22Honestly, what a bunch of fools blatantly they are being scammed by the tv ariel installing company and passing those costs onto their customers!I have never seen charges like that yet it's pretty common in kent! disgusting that you are even passing these costs on to your tenants!
Danieldep · 24 November 2021
Agent replied · 11 June 2024
Good Afternoon I am sorry to hear of these costs, so we can look into this please contact my team on the below. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotThe engineer replaced a socket which…
The engineer replaced a socket which had a faulty switch and spent 2 hours circuit testing et al.
Mr · 23 November 2024
Agent replied · 25 December 2024
Hi Jan, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 1/5
TrustpilotNO pride in your properties.…
It takes for ever to get through to Orbit over 50 minutes today. The Repairs line staff are beyond a joke, jobs are just pushed aside and then u get we can chase it up, WHAT AFTER 25 MONTHS, what a hideous response. Managers in other departments are just about the same, yes we live in Social Housing, so are we not allowed to have pride in where we reside. The answer sadly to that is no, nobody at Orbit gives a jot. Just like the Contractors you employ. Disgraceful!!!!!.
Jayne · 6 February 2023
★★★★★ 3/5
TrustpilotIt was only after the engineer left I…
It was only after the engineer left I realised he never looked at the radiators as they always need bleeding ready for the winter
Ms · 19 August 2024
Agent replied · 24 August 2024
Hi Heather,Thank you for letting us know. The team have contacted you about how you can raise the additional radiator works you require. Thanks, Orbit.
★★★★★ 1/5
TrustpilotWhen ringing to sort put my autistic…
When ringing to sort put my autistic son account which I am the appointee .and all correspondence is sent to my address .was told they couldn't discuss with me even though my name is on the system and all correspondence comes to me .also my son wasn't actually in New rent arrears as had set up direct debit on sheet provided all different amount owing once same amount paid .then said my consent to speak to me had run out .bear in mind they had sent the paper work to my address had my name on account .asked to be put through to income .was told couldn't speak to them .also asked to speak to any one connected with orbit was left hanging on the phone .very unhelpful staff who then cut phone off so spent a hour just hanging on phone with staff coughing down the phone very bad customer service .rent department .asked me my name and details said yes it on the system. The actual print out had discrepancys when same amount is being paid each month issuesd notice of seeking possession without even realizing the amount had been set up to cover on going rent areas .feel more training needs to be given regarding the accounts of vulrable adults hence why letter come to my address not my son's. Will be putting in a official compliant gerry
Gerrie · 1 February 2023
★★★★★ 4/5
TrustpilotCustomer services are good but once the…
Customer services are good but once the phone is finished that's it we don't hear from you for anything
Sue · 30 October 2024
Agent replied · 25 December 2024
Hi Sue, Thanks for your review. We’re sorry you felt communication stopped after the phone call. We strive to keep our customers informed at every stage, so your feedback is really helpful as we work to improve. If there’s anything we can assist you with or if you have any questions, please feel free to get in touch. Thanks, Orbit
★★★★★ 5/5
TrustpilotFriendly staff
Experienced and friendly staff who made each step of the process of becoming a tenant simple.
Mrs · 11 December 2024
Agent replied · 25 December 2024
Hi Catherine, Really nice to hear such kind words about our staff and your experience with our team. Thank you! Orbit
★★★★★ 1/5
TrustpilotHe was rude and in a hurry was not at…
He was rude and in a hurry was not at my home more than 5/10min. He did not service my boiler properly
Mrs · 10 September 2024
Agent replied · 23 October 2024
Hi Mrs Walsh,We're sorry to hear this. We will share your feedback with the team and they'll be in touch to discuss this further. Thanks, Orbit.
★★★★★ 5/5
TrustpilotCalled before he arrived
Called before he arrived, showed his I.D, was tidy and helpful when I had a problem with the controller and ordered a new one.
MargaretJones · 8 August 2024
Agent replied · 24 August 2024
Hi Margaret,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotExcellent
Electrician arrived on time, lovely guy. Did what he needed to do, explained everything - all in all an excellent service
HC · 25 September 2024
Agent replied · 23 October 2024
Hi Helen,Thank you for your review. We're really pleased you were happy with the service. Thanks, Orbit
★★★★★ 1/5
TrustpilotOrbit housing must be the worst of all…
Orbit housing must be the worst of all the housing associations with lack of empathy no help when needed total disregard of the needs of the tenants if you have a problem put it on a forum that can tell other tenants
Monica · 14 July 2023
Agent replied · 11 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
★★★★★ 5/5
TrustpilotSupport from Orbit
Very recently l received a telephone call from a genuinely warm and thoughtful person called Rachael at Orbit. Rachael outlined the additional services that Orbit offer to tenants, which l thought were wonderful. I have now been directed to more services and help that l could not have accessed, if it were not for Orbit.
Stephen · 16 March 2022
Agent replied · 11 June 2024
Hi Stephen, what kind words! We will ensure this gets passed onto Rachael, thanks.
★★★★★ 5/5
TrustpilotVery helpful
Rachael was very helpful polite and understanding
Kennedy · 23 February 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave this feedback.
★★★★★ 1/5
TrustpilotI been complaining about a mould repair…
I been complaining about a mould repair and link in the kitchen over 1year and nothing it's been done about it. I don't know what else to do i have two children in the house.
Carla · 22 May 2025
★★★★★ 5/5
TrustpilotExtremely thorough and so polite
Extremely thorough and so polite. He wanted to make sure I was completely happy with everything before he left. All round 5*
Miss · 30 August 2024
Agent replied · 23 October 2024
Hi Carly,We're delighted to hear this feedback and really glad to have helped. Thank you for taking the time to leave a review. Thanks, Orbit.
★★★★★ 1/5
TrustpilotThis company has a racist and a zionist…
This company has a racist and a zionist working for them,Matty Briody. Until something is done about it this review will stay up.
Flame · 14 August 2024
Agent replied · 24 August 2024
Hi, we take any reports of discrimination very seriously. So we can investigate further, please could you respond with your details to the Trustpilot request we’ve just sent privately. Thanks, Orbit.
★★★★★ 1/5
TrustpilotPoor contractors
Orbit customer service staff are lovely but they are completely let down by the contractors they appoint. BSW for example dont meet service standards and if you call just say they have passed on to allocations team. This is for emergency jobs.This usually ends in a complaint to Orbit. Come on Orbit, start making these contractors accountable, they must be costing a fortune in complaints and shoddy work!
Sarah · 30 November 2023
★★★★★ 5/5
TrustpilotThe person who came to my property was…
The person who came to my property was very polite nothing was to much trouble explained every thing would highly recommend
CustomerJoe · 13 September 2024
Agent replied · 23 October 2024
Hi,We're delighted to have helped and thank you for taking the time to leave some feedback and for being an Orbit customer. Thanks, Orbit.
★★★★★ 5/5
TrustpilotVery happy tenant
Orbit have been absolutely excellent towards me. They have come and done my repairs when requested, they are helpful and always very polite to me on the phone. I cannot say a bad word about them. I am very happy with the service they provide me and i am very happy to call them my landlord. Thank you Orbit.
Debs · 3 June 2021
Agent replied · 11 June 2024
Hi Debs, such a lovely review, thank you for taking the time to leave this feedback. We are glad you are happy with the service which has been provided.
★★★★★ 5/5
TrustpilotHappy customer
Reliable and professional and the gentleman answered all the questions when asked and think I will recommend this to any of my neighbours
Mr · 7 August 2024
Agent replied · 24 August 2024
Hi,We're really glad to have helped and thank you for taking the time to leave some feedback, we'll share your comments with the team. Thanks, Orbit.
★★★★★ 1/5
TrustpilotFour times Orbit have been contacted…
Four times Orbit have been contacted wasting my time and my Mother's by being kept waiting for 30-40minutes at a time. Orbit were contacted a considerable time ago regarding Hot water tank not being connected toy. Cheaper rate electric. First contractor turned up and just but a timer resembling a manual cooker timer on the wall. No report was made. Second Contractor visited and said electric feed was required. Then 3rd Contractor phoned up and I was phoned as son of Resident at Flat 6 Evelyn House asking Me why they were there? Nothing Done. Each time I phone and am told Contractor will contact me within 3 days. Nothing again. I have now been waiting on phone for an hour. This lack of service is totally unacceptable. Orbit need to Get these issues sorted.
Chris · 6 December 2022
★★★★★ 1/5
TrustpilotPoor contact centre
Poor contact centre, been a owner for 18 years and it’s nothing but delays, false promises and impossible call centre staff. When there’s no need to contact them its fine, but reality poor build homes and awful after service and post purchase help. I’d never use them again that’s for sure.
Michael · 14 July 2022
Agent replied · 11 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 1/5
TrustpilotLive in orbit flat am told that orbit…
Live in orbit flat am told that orbit manger visits regular not true have neighbour's who have carers who because orbit have not fixed the fence for 6 months I have complained complained and complained about this the carers use it for toilet purposes the grounds also kids play in the fence network rail have been down and said its dangerous also the carers put used ppe in a bin just outside the door the smell is exstauatueing also the cars park on around my parking spot orbit say it is not there problem say its council issue y am I paying for a individual numberd spot this turns in to a arguement as I have mental health issues as does my wife orbit repair people have been instructed to talk slow to us as we have issues I reported this all to mp and now orbit say I never informed them when I do and did they really do stress people out they do not take responsibility and pass the buck is there anybody that can hold them to account asap as I am living in a nightmare and no I will not contact them by phone the call centre are rude aggressive and have no understanding please can any one help us our mental health is affected epecially when we cant solve issues and get called liars point blank we cant afford to move nothing can any one help asap and actually understand the issues thank you
Trevor · 9 November 2022
★★★★★ 2/5
TrustpilotWasn't given prior notice of an…
Wasn't given prior notice of an appointment & the young man that turned up was rude
MRS · 14 November 2024
Agent replied · 25 December 2024
Hi Tracey, Thanks for your review. We're really sorry for the lack of notice and the behaviour you experienced. This isn’t the level of service we strive for, and we’ll take your feedback on board to improve. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
