Trusted Agent profile · Hailsham
★★★★★
1,034 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,034 reviews on two platforms, including 13 Google reviews rated 4.3.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotI thought that the the men carrying out the work were very polite and careful…
I thought that the the men carrying out the electrical inspection were polite and careful with my home. this was checked by a manager and was correct.
Hi Pauline, thanks for your feedback. We're pleased you were happy with the service you received. Thanks, Orbit
1/5
TrustpilotVery bad service 24 days with the same…
Very bad service 24 days with the same problem no one care about just said someone will call me back and never call me worst service imposible
Hi Jose, thanks for your review. We're really sorry to hear about your experience. We've passed your details to the team and they'll be in touch as soon as they can. Thanks, Orbit
1/5
TrustpilotIt's like dealing with idiots.
Hi, Thanks for taking the time to leave this review. We’re really sorry to hear about your experience, it’s clear this situation has been incredibly frustrating, and it’s not the level of service we aim to provide. So that the team can look into this, could you please respond to the Trustpilot request we’ve just sent privately? Thanks, Orbit
1/5
TrustpilotNo repairs done 8 years mold
I have mold, damp, broken kitchen fitted and no one is including area managers fixing nothing. So I’m done with chatting it’s all going way further now.
Hi Ian, Thank you for taking the time to leave this review. We're really to sorry to hear about your experience with us. We've passed your details to the team, and they will be in touch as soon as they can. Thanks, Orbit
5/5
TrustpilotAmy was very informative
Amy was very informative, understanding and had a great attitude towards myself and the situation
Hi Anna, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotJust Amazing thank you
I cant thank you enough Donna i am so grateful to you for just listening to me. Even though i was crying i feel a lot more positive now i know you are there to help my daughter and grandaughter. I can tell you are a very caring and compassionate person... thnak you
Hi Amanda, thank you for taking the time to share a review. Will we share your lovely comments with Donna. Thank you
5/5
TrustpilotDona was very helpful and understanding
Donna was very helpful and understanding
Hi Linda, thank you for you positive feedback.
5/5
TrustpilotRachael
Rachael was very helpful and very kind to me on the phone and gave me a lot of information
Hi ChrissieThanks for your feedback, we're glad Rachael was able to support you with the information you needed.
5/5
TrustpilotDonna thank you for all your help and understanding
Donna thank you so much you Explained things slowly n clearly I was made to feel at ease whilst on the phone and you were so understanding n reassuring n made me feel very comfy even tho under the surcomestance.i would give you more than 5 stars if they wer there so thank you.
Hi Eleanor, we are so pleased to hear you received such great service from the team. We will pass your kind words on. Thank you
5/5
TrustpilotJulie has been amazing
Julie has been amazing. She has been so supportive and given loads of advise and assistance. Superb personnel skills
Hi Sue, It's great to hear you had a positive experience with us. I will pass your feedback on to Julie. Thanks
5/5
TrustpilotThank you Orbit
Myself and my partner are new tenants with orbit. Never holding an tenancy before. We have had so much support from Rosario Somma. We are so thankful for helping us settle in and also offering support for my partner and working. He has been patient with us when we have been unable to attend the meeting or had our daughter making noise in the background.
Hi Terri, thank you for taking the time to leave this feedback. We will pass your kind words onto Rosario. Thanks again.
5/5
TrustpilotRachael was kind
Rachael was kind, empathetic and very knowledgeable. Her understanding and compassion made me feel human.
Hi Elizabeth, thank you for taking the time to leave this lovely review. We will pass your kind words onto Rachael.
5/5
TrustpilotEngineer very polite and friendly
Job well done and the engineer was a pleasure to have in my home. I got a text when he was on his way which was helpful.
Hi Sharon,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotRosario was very helpful and friendly…
Rosario was very helpful and friendly every time. Thank you Rosario for all of your help! :)
Thanks for the feedback Rebecca, we will make sure we pass on your kind words to Rosario.
5/5
TrustpilotAmy was amazing and gave me a listening…
Amy was amazing and gave me a listening ears. This is very important to me.
Thank you for taking the time to leave this feedback. We will pass on your kind words to Amy, thanks again.
2/5
TrustpilotUnwarranted threats Again
I received a letter from Orbit today. It said that they want to evict me from my flat because my rent is in arrears. I have been an Orbit resident for over 10 years, my rent has never been late being paid. but I am a 76 year old terminally ill disabled person, so most of my rent is paid by housing benefit, who always pay as late as possible. orbit know this yet they choose to try and intimidate me by threatening me with eviction. Housing benefit payments are out of my control so why write rude letters to me? I am sure they would not use the same language when speaking to the local council who pays my rent.Date of experience: june 6th 2023
5/5
TrustpilotSuperb to get on with learning
Richard was very helpful now she can be on computer learning more and do things
Thank you very much for your review! We're glad you were happy with the support offered.
1/5
TrustpilotYet another terrible review
Yet another terrible review. Next door neighbour slamming his front door every 30 mins, emailed Orbit twice, made a complaint online and received an email saying I should talk to neighbour and contact environmental health! Obviously already spoken to neighbour as his front door has been broken for at least 6 weeks! Thanks for your help and the usual poor service
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotShe was very helpful
She was very helpful, she listened to me, gave me helpful advice and made sure I was in a good place with good people and my family around. She made sure I had her details and made sure I could get in contact with her again if I needed to.
Hi Patsy, thank you for your review. We are so pleased you were happy with the service you received.
1/5
TrustpilotEvil
Evil. What they have done through gross negligence and, their attitude towards the serious harm caused to two vulnerable families as a result is nothing short of evil. Although the submission of a complaint is intended, I fully expect further insult to injury and will only submit the complaint as a stepping stone to the housing ombudsman service. Please folks.. report these people. Write to your MP’s.. do what you can to out them!
5/5
TrustpilotMegan was very kind and understanding…
Megan was very kind and understanding and helped me a lot
Thank you so much for your feedback Lizzie, we're glad you were happy with the service.
4/5
TrustpilotElectric tests 5 in three years.
It took a lot longer then the previous 4 electric tests in the last 3 years. Also my Smart Meter stopped working during the tests.
Hi Terry, Thanks for your feedback. We're sorry to hear that this test took longer than your previous experiences and that your Smart Meter stopped working during the process. We apologise for any inconvenience this may have caused. Thanks, Orbit
5/5
TrustpilotGood service
Company actually notified me in good time and come on the date they said they would for once. Polite, friendly and efficient engineer made it all the better.
Hi Mrs Atkins,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotNew tenant to orbit
New tenant to orbit, it was noted at sign up I had no hot water and that I would get a notificatIon when repair was to get done.6 days on, currently on hold 33 minutes, paid rent for a week when I can’t live in house as my son is autistic with no hot water or shower - disappointing start to say least.
Good Evening Donna I am really sorry to hear this and rest assured my team will support you in anyway we can. Please contact directly on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
