Trusted Agent profile · Hailsham
★★★★★
1,034 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,034 reviews on two platforms, including 13 Google reviews rated 4.3.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotRachael was very helpful and…
Rachael was very helpful and understanding. Rachael was very patient and caring towards my issues, she is a credit to Orbit.Thank you.
Hi Warren,Thank you so much for taking the time to leave us positive feedback. We're glad you received such good support from Rachael.
1/5
TrustpilotWhat happens if there is a fire and this disabled man cant get out because you have failed to fix his lift for 3 weeks.
What happens if my disabled father in laws house has a fire and he cant get out because you have failed to fix his lift for 3 weeks? I can not stress enough how disgusting Orbit have treated my family recently. My Father in law is disabled and venerable. He has a Special lift he has to use to be able to exit the property has been broken now for 3 weeks (just stopped working) Orbit have not been forthcoming in the slightest to help this situation. Many appointments cancelled or no shows to repair his lift. He has now been stuck in doors for 3 weeks, unable to leave the house, which has affected his mental health dramatically. Again today they were promised someone would come to help him out the property but this was cancelled and now he has missed an important appointment. How Ortbit can leave a disabled man housebound like this for 3 weeks with no outcome to date, i don't know, this surly is against human rights. I am seriously concerned about my father in laws mental health now which i have stressed to Ortbit and again all they tell me is they have no one available to help even though it has now been 3 weeks. I have been told i can log a complaint and await days for a response which is simply not good enough. I will have no option now but to go to all social media platforms and the papers so show how a venerable/ disabled man is being looked after but the service is supposed to be there to care for him.I could not rate this lower if i tried. Surely its illegal to leave someone housebound with no help for this amount of time. Should something happen, it will be on Orbit to answer the questions raised.
1/5
TrustpilotMissellers
Whatever happens do not purchase any shared ownership from these guys!At the original appointment when looking I was told the apartment I am looking to purchase has all the exterior covered by Orbit and interior is our responsibility.Moved into the apartment so many issues that is has even been sent to ombudsman service.The lastest issue I have is doors and windows on the exterior rotting allowing water to come through and wind at which point my blinds moved so hard it hit my child in the face.First orbit tried to say it was my respsonsibilty after going back and forth they sent someone out to look, he just kicked a panel in and left, issues continued and they denied responsibility again.Another engineer then turned up out the blue and said he was advised to glue, upon looking he deemed the windows and doors unfit for repair and advised Orbit they need to be replaced asap.I was told I would get a call back in 24 hours guess what nothing, called them again to be told 48 hours still nothing and then told I would get a call on Friday just gone, guess what nothing.They cannot temporarily secure the doors or windows due to the rot and now im living in a house with heating on to no affect as there is so much cold air coming in.I would advise every one not to purchase from these modern con artists hiding behind an organisation.
1/5
TrustpilotSTAY AWAY FROM ORBIT!
Stay away! Booked a viewing for shared ownership for 2 bedroom and attended today after driving an hour and half to only be told they dont have any more available. They are obviously incompetent as they keep no track record of their potential clients and what they are interested in. Orbit could have sent an email saying nothing is available. Useless company!!
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery helpful…
The lady called Rachel was very understanding and helpful. She gave good advice which I've followed up.
Thank you for your positive feedback! We will ensure this gets passed onto Racheal, thanks.
1/5
Trustpilot3 days late paying rent (been busy with…
3 days late paying rent (been busy with work) to come home to a lovely threatening letter of repossession of home, funniest part was when it said the court wouldn't take action until after the 17th May 2021.......incase you failed to notice......we are in the middle of a global pandemic, people aren't getting paid enough to live and here you are with your threats. Karma to you all 🤲 It's coming 🙌
Thank you for your feedback. We can confirm that until the pandemic crisis has passed no one will face eviction as a direct result of coronavirus, although we will continue to manage our rent arrears process, if customers do not get in touch with us. I would ask that if you are impacted by coronavirus and need help to pay your rent, please get in touch with us at: https://www.orbitcustomerhub.org.uk/contact-us/. We can help in a number of ways.
1/5
TrustpilotPlease if you want your rest of mind…
Please if you want your rest of mind afford Orbit housing, especially if you are offered the property through local authority, they treat myself like trash just because I didn't get the house directly from them, I believed. The customer services hub also has nothing useful to offer for the complaint, at the moment am been stressed and depressed being a tenant in one of their properties, I wish I can vacate their properties, but I spent over £10,000 to renovate the property because I get the house empty. So I don't have a choice than stick to their house, and until I figure out what to do but honestly I am not happy with the property management. Very very partial and they are now frustrating me, especially because I am putting pressure on them for parking space slot. They refuse to allocate parking space to some tenants despite all pressure, when at least some tenants said they contact them for slot, who doesn't even have a car. Is an advice and my experience with them cannot forger this.
5/5
TrustpilotAmazing orbit coach
My orbit coach Emma has been incredible with her continuous support and getting bits sorted for me. Always kind and very helpful.
Hi Laura,What a lovely review, thanks for taking the time to leave your feedback.
1/5
TrustpilotOrbit and the Contractors they employ…
Orbit and the Contractors they employ are both not fit for purpose, and the Housing Association should be investigated. Both have no interest in housing standards. Please do not reply with your stereo type response, do you not think we have tried numerous times to get issues resolved and your response is no help at all, in fact it is insulting.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotRepairs are always dealt with very…
Repairs are always dealt with very quickly and efficiently, always sympathetic to any rent issues when you respect them and keep in touch about any problems, approachable, friendly, informative, professional staff.
Hi Donna-Maria,Our customers are at the heart of everything we do and we're proud to be able to support you in any way we can. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotI have already completed a survey and…
I have already completed a survey and said I was satisfied with the service and the engineer was a friendly cheerful worker who carried out the job in hand to my satisfaction.
Hi Mrs Humphrey,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotA lady called Donna Ingrame rang me…
A lady called Donna Ingrame rang me from your advise support team I had been extremely worried over a number of issues which she took the time to listen patiently to and talked me through everthing I had spoken about and has put my mind at ease for the first time in months.I am extremely grateful. Thankuou
Hi Vida, thank you for taking the time to leave feedback and share your experience. We will make sure to share this with the team. Thank you
3/5
TrustpilotEngineer did not repair hanging cover…
Engineer did not repair hanging cover he left it also I showed him that receiver on the wall is loose he said is electric job even though is connected to the combo boiler
Hi Wioletta, Thanks for taking the time to share some feedback, please could you share further details about the issue via our contact form online, or by calling 0800 678 1221, and the team will look into this for you. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
3/5
TrustpilotAppreciate Doonna
Spoke to Donna. Very nice lady
Thank you very much for your feedback.
1/5
TrustpilotBeware of Service Charge as grounds not maintained as promised.
As a potential buyer I was concerned about the service charge. I have heard from a resident that the promised maintenance is not being carried out and have seen for myself that weeds and grass are left to grow. Promised refunds never happen. I am reluctant to buy an Orbit home as do not want to live in what is fast becoming an uncared for mess.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
4/5
Trustpilotwould be 5 but all day appointment span…
would be 5 but all day appointment span to long 8 to 6 - arrived after 3.30 - waste of a day - would be more suitable same as Orbit 8-1 or 1-5
Hi Jo,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThey have always been a respectable…
They have always been a respectable company and have always been helpful trustworthy and professional in all the years I have been with orbit
Hi Tracy, Thank you for your kind words about Orbit, our team, and your experience over the years. It's really appreciated! Thanks, Orbit
5/5
TrustpilotThe gentleman who did the Gas Safety…
The gentleman who did the Gas Safety Check was very professional, polite and informative.
5/5
TrustpilotOutstanding
Been so helpful since the day that I signed the contract. I'm new to orbit housing and made me feel so welcome and your there if I need anything.Thank you so much!!
Hi Amanda,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI’m living with dementia
I’m living with dementia, look for help or support from office don’t get it, it’s sad really when office too busy to respond to you, orbit don’t care as lng as you pay rent mortgage etc.
Hi Rodney,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, could you share your details so we can reach out and share more about the help and advice we are able to offer.Thank you, Orbit
1/5
TrustpilotWorst landlord ever..Don't do anything…
Worst landlord ever..Don't do anything to solve issues..just chat s@@t about everything..especially the building officer at Apni Haweli...just rolls her eyes at you when you're talking to her..as Tenants we pay for her to be there..totally useless a@@h@@e..
Hi Sita,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
5/5
TrustpilotDuring the first time we was moving to…
During the first time we was moving to the property 1 Jubilee Place.We have support from Susan, and I am thankful because Susan helped us to apply for housing benefit when we had difficulties.Second I want to say thank you for Sharon for the support.Thirty thanky you for the engineer gas and electricity city from Orbit for support to solve some problem about the gas and the electricity.
Hi Elisa, thank you for taking the time to leave this feedback. We're glad you received the support you needed and will share this with the team. All the best.
5/5
TrustpilotJust like to say once again been with…
Just like to say once again been with orbit 10 years November and they have been absolutely amazing always help always put your mind at rest and if you work with them they go above and beyond well done once again and thank you for all your support
Hi Scarlett. Thank you for your feedback.We’re so happy to hear that you have had a positive experience during your time with Orbit. Your feedback is so important to our teams, so thank you for taking the time to share this review.
5/5
TrustpilotSharon has been absolutely amazing
Sharon has been absolutely amazingLiterally can't thank her enough for the support she has providedHuge thank you Sharon xMichelle x
Hi Michelle, thank you for taking the time to leave this feedback. We will pass on your kind words on to Sharon, thanks again.
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