Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Dont buy with Orbit

DO NOT BUY FROM ORBIT. The shared ownership is a massive mistake and Orbit is a terrible "rent" collector. Try to buy from a reputable builder and avoid shared ownership if you can. And do not use Orbit!! If you have a problem, they are slow to respond, if they do at all. And you will have to chase up multiple times for a single issue, bearing in mind there will be lots of issues. Until they can hid behind you having to cover your own costs, then they are quick to reply and push responsibility back to you. But they are still happy to charge large rent for doing nothing and increase it yearly without any though for the economic climate.

Based · 22 December 2020

★★★★★ 1/5

Trustpilot

Truely awful company.

Truely awful company.Moved my father into St Bedes, Bedford after we both agreed how lovely the place looked. This is what happened to contradict that:On the passing of my fathers death, it was discovered Orbit charged my dad rent on top of his service charge. No rent was due, as the property was owned. Orbit continued to supply an incorrect contract with the previous owner of the property.To sell the property, Orbit need to agree a price by an independent survey (at the sellers cost). This is valid for two months, however Orbit take so long to look at it, the survey became invalid and when they do, they want the property to be put up for sale way under market value. Orbit continue to charge full service charge, despite the owner having passed.One weekend in the empty property, there was a significant water leak from the flat above. This is common here, the place was built cheaply and this particular plumbing had burst the cheap and concealed fixings on thirty plus previous occasions i found out from the residents association. What was striking that weekend, was that Orbit's emergency contact refused, yes REFUSED to come out to sort it.With the plumbing eventually sorted, Orbit agreed to fix the rotten plaster and redecorate as necessary. On FIVE occasions they did not turn up and when they eventually did, left paint all over the bathroom floor and sink. The repairs were not even ever completed, but that's what you get for employing the cheapest contractors possible.My fathers flat was built we no opening bedroom window. This did not help the rancid smell of damp, that got into everything. The hallway had soggy plasterwork and repairs were constant there inlcuding the roof and services. Apparently the place was built without a damp course.Go down to the restaurant and expect continued price rises for mushy and poorly cooked food. But its older residents, they think, will be grateful for what they get.Head into the garden and the impressive water fall is always broken.Contact the manager and you are met with indifference and contradiction.What a way to treat the older generation, but then Orbit know how to profit from them.

Geoff · 15 December 2020

★★★★★ 1/5

Trustpilot

Wouldn't even give a star if I could…

Wouldn't even give a star if I could when it comes to the repairs department, absolute disrace. My mother has been waiting since March for a new front door due to being a problem, rain is coming into her home which is not only a fire hazard if it was to get into the electrics but, my mother has recently suffered a stroke so if she slips on the water and bangs her head then she may not recover. The team know this and still have not repaired or replaced the leaking door.

Jessica · 10 December 2020

★★★★★ 1/5

Trustpilot

Kid's/baby 11 days without heating or…

Kid's/baby 11 days without heating or hot water and still waitingI can't even put in to words how we've been treated.11days without a working boiler in total,there contractors are BSW how they can call there self a company I never know, all I get from orbit is apologies after apologies, we have children one with epilepsy and a baby of 1 years old.We are just left to it and you have to ring them for any updates every day some time twiceIf your thinking of joining this trouble place have a good look at my review and everyone else's, 99% of them are all in redAVOID

Neil · 9 December 2020

★★★★★ 1/5

Trustpilot

Mutual exchange

Been trying to do mutual exchange but they just make mess as about.All mutual exchange progress take a place from end of the August. 2nd delays because of the Orbit. The is no chance speak with team from mutual exchange. Plenty of call 0800 (is just one numer !!!), with out any help. No response after sending e-mail. All make us upset. Is so stressful time, as is take so long, and we still don't know where we are!!! Also the is is no response after complaints. Bad orbit connection with contractors from electric (how long they have to wait for certificate? Is over month already!!!

Lidia · 8 December 2020

★★★★★ 1/5

Trustpilot

If I could rate a 0

If I could rate a 0, this is what this god damn awful Housing Association and their contractors would get from me. A pretty nasty set up without a care in the world for their tenants. Housing Associations that live for making profit should not exist, after all, its called social housing for a reason. And to be left without hot water, heating and a way to cook, should not be allowed especially at this time of year. I have to work from home, and it really is not fun when you can't shower, can't eat and can't keep yourself warm. 7 days now. Disgusting behaviour

Dawn · 2 December 2020

★★★★★ 5/5

Trustpilot

Top quality Care Experience

Jaqui listened and responded appropriately , you should be very proud of her because the level of empathy and understanding of our situation that she showed should really stand her head and shoulders above others...Orbit as a support giver in times of genuine hardship have been like a breath of fresh air and as a family we are very grateful

Russ · 6 July 2023

★★★★★ 1/5

Trustpilot

Terrible customer service- very…

Terrible customer service- very difficult to get through to and when you finally do they're useless. Raised a complaint and asked to speak to a manager- was told she was too busy but she'd called me the next day- never did and no response to my complaint. Despite repeated contact none of the maitenance issues I've raised have been resolved to date.

Nic · 6 May 2023

★★★★★ 5/5

Trustpilot

Best housing coach: Sarah has been a massive help to us…

Sarah has been a massive help to us always available and always willing to try her best to sort out any and every issue we have as best she can

Dale · 7 April 2021

★★★★★ 5/5

Trustpilot

It look like I was going to get some…

It look like I was going to get some support and counseling unfortunately I've heard nothing just you keep on asking how well did you do which is disappointing especially the circus stamps is I'm in now

Mr · 10 October 2024

★★★★★ 5/5

Trustpilot

Rachael was very helpful and guided me…

Rachael was very helpful and guided me on all the different help that is out there to help me get through the tough times I’m having

Lucy · 8 December 2021

★★★★★ 1/5

Trustpilot

BREAKING OF GDPR

This is now the 5th time you have contacted me, where I have told you mind preference s not to be contacted as per gdpr. I now live in Spain so will not be paying this as I’ve told you before. Anymore contact I will forward to the police on the form of harassment…… you’ve been warned!

Dave · 29 August 2023

★★★★★ 5/5

Trustpilot

very helpful

Rosario has been very helpful for me.His is very informative and supportive. I feel I can contact again if I need to and he passes no judgements.

Coral · 9 August 2021

★★★★★ 5/5

Trustpilot

The engineer that came was nice

The engineer that came was nice, friendly, approachable and professional.He was respectful and carried in with his job. He made feel comfortable and at ease in my home while doing his job. He us down to earth. Bless him

Ms · 22 August 2024

★★★★★ 1/5

Trustpilot

After 2 visits waited 6 months for…

After 2 visits waited 6 months for safety check,did not tell me they were rewireing shower on 3rd time,let my home with mud and wires all over the place not happy at all

Julie · 23 November 2024

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star! My friend has had no hot water, no toilet facilities, no washing facilities, for days now, and we have a pandemic going on, where we are advised to wash our hands several times a day, worsened by a botched job 2 days ago, bathroom flooded, all carpet ruined, towel box and towels ruined, yet can they help? No! She took the complaint to Env Health, and is taking it further with her MP. Orbit and their sub standard contractors should be fined heavily for their total lack of concern for their tenants and breach of their level of standards which they insist are being kept to. I have read their standards, they have broken every one so far! If I could I would help but I am not in a position to due to shielding.

Catherine · 20 May 2020

★★★★★ 5/5

Trustpilot

Kathryn was such a good tenancy coach

Kathryn was such a good tenancy coach. She always explained herself and any appointments she give me she stuck to them and was always on time.

Tia · 23 September 2021

★★★★★ 1/5

Trustpilot

I was hoping to find good reviews to…

I was hoping to find good reviews to give me hope that my experience is just bad luck but it seems not. I have never in my life experienced such poor communication. I have raised several complaints regarding this ongoing issue and am now very ill from the stress. I just don't understand how a business can survive like this? I have been with orbit for 15 years and I am shocked at this level of customer service

A · 18 November 2020

★★★★★ 5/5

Trustpilot

Hi considering the fact I contacted you…

Hi considering the fact I contacted you in the morning on the day a agent was available within hours on the same day at a time requested so as I don't lose time at work

Mr · 13 October 2024

★★★★★ 5/5

Trustpilot

Well done Sarah

Sarah was very understanding and new what my problem was and made me feel relaxed.And the best thing is she new what she was talking about 10/10 service

Glen · 29 March 2021

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. I have had so many issues with them that I am unable to list them all. The one that sticks in my mind though is a problem with my chimney. I live in a 3 bed semi and when the workmen arrived they left promptly. They couldn't do the chimney they said as they need scaffolding to get to the roof. Now I might not be a builder but I would have thought it was fairly obvious that a chimney would be high up

Customer · 16 January 2020

★★★★★ 1/5

Trustpilot

Customer care

I’ve lived in my Orbit home for nearly three years, and unfortunately the “snagging period” seems to have lasted the entire time.

Jason · 23 February 2026

★★★★★ 2/5

Trustpilot

Service charges. Thanks the team has been helpful

In the last two weeks I have received 4 letters saying my direct debit will be on 12th Feb £85.13 on the 15Feb £94.29 then on 22nd Feb £102.62 per month. I also received a letter dated the 22ndFeb stating that I am £ 199.22 in the red. I pay by direct debit so how is it I’m in debt? Has anyone got a clue, because I haven’t. I’ve only been living here since June 2019.

Rita · 4 March 2021

★★★★★ 1/5

Trustpilot

Orbit Housing not fit for purpose

Please Whatever you do, whether you’re looking to rent or buy through this company (Orbit housing). Whenever there’s a problem with the rental property, you end up speaking to staff that are so dumb and unhelpful you might as well watch paint dry. I’ve never in all my life ever spoke to staff that are so thick.

Marc · 13 July 2023