Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Disgraceful housing association

Absolutely disgusted in the way we have been treated by orbit! Nearly 24 years with this housing association and have had no help when it needed. Getting through to orbit is hard enough as when we ask “no one is in the office” Been waiting for call back after call back and nothing. When I then chase them up on the several call backs I am waiting to receive All I get hit with is the same line “we have tried to contact” “unfortunately they are out of office today we will call you back” same thing every time. No one contacts you back or seems to have a clue on what’s going on inside there own departments!

Jane · 21 May 2021

★★★★★ 1/5

Trustpilot

Bathroom upgrade…

I had a bathroom site inspection in August 2019 as my bathroom is over 30 yrs old and with age things were starting to break , taps , pipes and tiles falling off the wall . After being messed about with missed appointments , men turning up to do jobs not requested and lockdown it’s now 2021 and I’ve still not had upgrade . Received a letter today to say will be done in the next 12 months . I am disgusted at the way I’ve been messed about by Orbit Housing . I work with Autistic children and to take time off work takes planning and cover issues . I’ve waited in many times for workmen who just don’t bother to show up and no courtesy calls . My bathroom is unhygienic, falling apart and not fit for purpose . Orbit constantly make excuses or pass the buck . You can never speak to Management. They are either out of the office or don’t call back . They would soon contact me if I owed a penny in rent . No customer care at all .Mrs Moore Fulham London

Shirley · 17 May 2021

★★★★★ 1/5

Trustpilot

Games

Should never have taken orbit property since 2015 when I moved into a home. And after recovering from life changing surgery unable to walk on top of multiple health problems.Have never had a tennacy support officer. Help or support at all. As since 2016 I have suffered antisocial behaviour with new neighbours kids running all over my car. And ongoing damage to property from kids.Then people trying break in and being stalked.. Having cctv footage of alot of this too.!Orbit don't have no duty of careNo safe guarding for disabled vunrable persons.And I'm trying get out of this hell whole. Orbit need a wake up call to living conditions we all put up with. And I am sure they wouldn't sitting there all rosey if they sat in our shoes.

Ja · 10 May 2021

★★★★★ 5/5

Trustpilot

I am writing a review about my amazing Job coach that is Jo-Anne Lyon.

I am writing a review about my amazing Job Coach, that is Jo-Anne Lyon. I lost my job due to Covid last year, I have always been in work previously to that. So when the covid lockdown happened, and I lost my job due to that, it was so good to have that extra support in trying to get myself back into work again.I am so incredibly grateful that I got offered a job coach through Orbit. When I first spoke to Jo, she instantly made me feel comfortable, with her great people skills.She has helped me no end, with all the aspects of finding, & getting back into work, from re-doing my CV, covering letters, searching for work, ideas of what else we can try moving forward, whilst also keeping me positive, I look forward to our calls. Although I still haven’t been lucky enough in getting back into work, Jo is always coming up with new ways and strategies we can try. She has been amazing throughout our time together, and I can’t praise her or thank her enough.A truly kind caring lady, who is amazing at her job role.So thankyou.

Emma · 16 April 2021

★★★★★ 5/5

Trustpilot

Jasmine

Jasmine, my orbit coach has been amazing,she's extremely personable, a great listener, She always makes time to increase my self esteme, Her support has been invaluable, and I praise her in the most highest way.If I were her management I would value her highly and send her recognition for excellent customer care, I wish there were more professionals like her.My life is work in progress, but with her support and incoregement I'm getting stronger all the time. Please pass on my gratitude to her yours sincerely. Mr Kevin Risley

MR · 15 April 2021

★★★★★ 1/5

Trustpilot

Waste of time complaining to Orbit

Waste of time complaining to Orbit. They investigate themselves which always ends up as a complete whitewash. The ombudsman just takes too long to make a decision and Orbit usually try to undermine the process by going to court with made up 'breaches of tenancy anyway. Go to the media and expose them for what they are. Its the only way.

Barry · 28 July 2023

★★★★★ 5/5

Trustpilot

i am very pleased with all the help…

i am very pleased with all the help sarah as given me , pointed me in the right direction , found lots of subjects that might suit me ,to get a job , and courses to follow etc. a very pleasant experiance for myself ,not being to computer savvy, always willing to explain things and be there to support me thank you so much it was a big help in my hour of need. others could indeed learn from her guidace. M.A.BLEWER

Mark · 14 April 2021

★★★★★ 1/5

Trustpilot

I have no stair bannister

I have no stair bannister! Health and safety hazard.. can’t have my nephew stay over or my friends kids because of how dangerous it is. My nephew came for the day at the start of August and nearly fell down the stairs.

Chloe · 28 August 2024

★★★★★ 5/5

Trustpilot

Donna was supportive to my issues

Donna was supportive to my issues, listened patiently was empathetic and offered me help with my current situation

Toni · 24 February 2023

★★★★★ 1/5

Trustpilot

Roof leaking for 3 years

Roof leaking for 3 years, no stairway light, bathroom ceiling leaking , plumber made it worse, gas pipes re-directed through a fire ceiling and 10cms gaps, had combi problems for years only resolved after I got British Gas in who condemned the whole system in less than 30secs, I’ll fitting replacement kitchen, new doors and windows draftier than the old ones, 3 bed large garden under £100 per week that’s why we put up with it, but Orbit aren’t fit for purpose and haven’t been for the 33yrs I’ve been a tenant

Helen · 31 March 2021

★★★★★ 5/5

Trustpilot

Donna was very helpful and she said…

Donna was very helpful and she said that they might be able to help me which made me happy.

Dawn · 20 January 2023

★★★★★ 1/5

Trustpilot

Awful

Awful. I have had issues at my property and I have addressed this with orbit and no help.. I decided to try search for a mitral exchange and found one. Submitted my forms in 30th January as I had to wait for them to deliver the forms . Missed there deadline of a few days and they have not even looked at my forms , ignored them and telling me it’s still paused and won’t look at mine until they unpause the exchange’s now. I have waited this long and no help via emails or over the telephone desipe desperate issues for me to move due to saftey for me and my children. Disgusting! Ps they told me to go to the council about this to as they would have to rehouse me because they couldn’t be asked to look at a exchange form put in 3 months ago despite sending them police evidence and letters to help me move!

Rochelle · 28 March 2021

★★★★★ 5/5

Trustpilot

Kathryn O’Neill has been professional

Kathryn O’Neill has been professional, supportive, caring and full of valid advice and information throughout. Kathryn’s support has meant the world to me these past six months. I can’t thank kathryn enough.

Joan · 24 March 2021

★★★★★ 1/5

Trustpilot

How does Orbit even function?

Orbit literally just can’t cope. The call staff are ill advised. No one returns calls or emails and right now it appears Orbit are trying to duck and dive with mutual exchanges. Firstly telling people the processing is on hold and will be reviewed 15th March. Five calls and three emails later, no response to my question of has the processing re started. Went to file a complaint, only to find no submit button for your complaint form once it’s filled in..... it’s almost as if it’s done on purpose!If people call my company for an update, they don’t even wait minutes for a comprehensive answer, let alone days with no answer at all. I’m unsure how a Company functions and continues in business the way Orbit does.The CEO’s home address is public ally available to those who know where to look, and with the lack of service in getting, a letter will be heading off to his home address!

Rural · 18 March 2021

★★★★★ 1/5

Trustpilot

I would give them 0 stars if I could

I would give them 0 stars if it was possible.I was contacted regarding a London living property.I was upfront about bad credit I had due to past personal problems but could show my finances are back on track. I was advice that it is reviewed in individual cases.I arranged to view the property with the estate agent. Where they said they needed to contact my landlord and work for referencing l. Again I highlighted my history and wanted to make sure I wasn’t waisting my time, before they contact my landlord.I went ahead with my referencing and was informed by the estate agent my case is being reviewed by orbit housing. This was over a week ago and my landlady has been on my case about when I’ll be leaving as she needs to get new tenants.I’ve chased both the estate agent and orbit housing and been completely ghosted ! This is so unprofessional and has put my home at risk as my landlady now thinks I want to leave because they contacted them to confirm my tenancy. You shouldn’t be able to do this to people !

JJO · 8 March 2021

★★★★★ 1/5

Trustpilot

Useless, awful maintenance department

Orbit's maintenance service is appalling. Their usual timeframe for a PRIORITY call-out is 28 days (has gone up to 90 days now due to Covid) - disgraceful. So basically your house could flood or boiler could break and even with a young child in the house, they are NEVER in a hurry to come out. When I first moved in I had no heating & hot water but they didn't care because it was a Saturday, my daughter was just 18 months old at the time and it was freezing with no hot water. They just said we'd have to wait. My neighbour also had her kitchen flood and they made her wait for a week with a very young baby and a flooded kitchen.I have had to constantly chase them for many of the calls I've logged - I have continuous problems with my boiler. I logged a call a few years ago for my shower which was scalding hot and would not adjust - they just never came back to me so I gave up trying to chase them and we just had baths. I eventually called and logged it again (they'd just closed it without bothering to resolve) and I was persistent that time - the useless moron their contractor they sent out had no idea what he was doing, said there was nothing wrong with it (scalding hot - nothing wrong!) and that I should just turn the water heat down on the boiler - not normal process that should have to happen. The second person they sent out actually fixed the shower - so the first person was just an idiot or didn't care.I've currently got a call logged because my boiler isn't working properly yet again (it breaks every few weeks after they fix it) and so far two weeks in, no contact whatsoever to arrange the call-out. Their contractor Robert Heath have just turned up out of the blue before, without any prior warning, posted a snotty 'you weren't here' card through the door & Orbit closed the call! I work, I need prior notice of the date they intend to come, they can't just turn up.They have useless contractors and shocking customer service for their maintenance department - they really don't care at all about their tenants being in bad conditions in their homes. They were dreadful before Covid, now they're even worse.

NYoung · 8 March 2021

★★★★★ 2/5

Trustpilot

Impossible to get ahold of for updates…

Impossible to get ahold of for updates or answers.I've emailed multiple times, I keep calling and all I am told is that emails have been sent onto the relevant department and someone will get back to me within 48 hours. Well it's been 2 weeks and nothing. The people you can speak to are polite but they can't give you any substantive information. It's a real shame to treat people this way especially about something as sensitive as housing during a pandemic and recession. It's really stressful.

Sanusi · 26 February 2021

★★★★★ 1/5

Trustpilot

Orbit don't care once they have your…

Orbit don't care once they have your money. we brought a shared ownership house with them as it was the most affordable way of getting on the property ladder. They constantly drag their heels getting the documents over to your solicitors ready for exchange and completion which causes hold ups and stress but you're invested at that point! They lie constantly and tell you either what they think you want to hear or just a blatant lie because they couldn't tell the truth if it came up and bit them on the bottom. we're still awaiting our landscaping, painting and Parking spaces numbered on our development which again we were told would happen a couple weeks after moving in (this is now months ago) when you try to chase this up they ignore your e-mails and when you phone them their 'customer support' team can't even locate your development!! and refuse to give you the details of their site manager for your development.They set up your utilities (gas/elec etc) and then don't bother giving you any account details so how are you suppose to pay your bill? let alone ring your supplier and switch tariffs or change suppliers all together. they have no point of contact for you about this either as they just abandon their 'tenants' Also I rang them to set up our direct debit for the rental portion and was told by the customer service rep that we owed them 400 Pounds.... when we had just paid the completion statement on the purchase!! which was in the thousands!! so I told them this and they 'recalculated' and somehow worked out that we still owed them about ten pounds which seems convenient..... though, in all reality it's probably another way of them scamming money out of people. even though I argued that they had already had over 2grand out of us for one thing or another during the legal process and we had paid the first 2 months of rent up front they wouldn't have any of it and lumped it onto the next rent payment, then had the nerve to say we were in arrears! My advice would be that if you decide to do shared ownership with Orbit make sure you buy enough of a share that you can get shot of them ASAP! buy more shares a couple years down the line to 'staircase' them out when you're remortgaging. that's what we plan to do!

Customer · 6 February 2021

★★★★★ 1/5

Trustpilot

I have gone through the reviews and it…

I have gone through the reviews and it a shocking to see how bad things are. How can a company like orbit be so proud of their self's for how it leave people. The directors and the top people need to get there head from out there ass and have a look on how bad things really are. Orbit of heart England it should say Orbit of it own disaster. Been wait for over a year to get the kitchen floor fixed two or more joist fixed rotten, drain dropped outside, radiator falling off the wall, radiator in bathroom leaking. My list can go on and on but what's the point. Your hide it cover it up. Cover it up with your own polite words? Report it, tradesmen will be out soon, better still my supervisor will only repeat what I have said? I am discussed on how orbit are. My words to you orbit I chew you up then through you in the bin.

Mr · 2 February 2021

★★★★★ 2/5

Trustpilot

Still Need to do better

Orbit south are a housing association with thousands of low rent homes. they are usually nice to live in and fairly well looked after. BUT they have one big big problem. trying to get repairs done in a timely manner is almost impossible, and even urgent repairs are no better. It seems that the companies that orbit contracts to do the work seem to be able to do exactly as they want, without any oversight from orbit. i recently had cause to contact orbit for an emergency repair to my home.one of orbits contactors arrived at my house, stayed about 10 minutes, constantly bemoaning the fact that he was a plumber, not an electrician. he left after condemming my electric shower, which is only about 3 months old. unfortunately he did not pass on any information about his visit to orbit. so next day when i phoned again they had no details about the job, or what was needed. over the next 2 days i have had 3 visits from other guys who have tried very hard to fix the problem, to no avail. that was friday so over the weekend i had no washing facilities at all. and today monday i expected another visit to continue the work. what i got was nothing. when i phoned orbit yet again it was obvious that the operators on 0800 678 1221 were powerless to do anything except send a message and hope the contractor was good enough to reply. The tail wagging the dog i think. my concern over washing facilities is because i have serious problems with my legs, open sore that needs to be kept clean because of the very real risk of infection. it seems that orbit dont give a toss.I Live in Erith DA83LD. Since I wrote this review I have been contacted by orbit, who assured me that they would sort things out. So on Monday just passed i had a plumber arrive, no appointment. He did not know anything about the problem, and again did not have the necessary parts to do the job anyway. yesterday 27/01/2021 I received a message from MPS to confirm that an engineer would be attending today 28/01/2021 between 1300-1700, great news i thought. I should have known better!!!!!!! I am still sat here waiting for this imaginary engineer to arrive. maybe there is a problem? i have 2 phone numbers and an email address which could have been used to let me know. It seems that orbit are still powerless to contro; their contractors!!!!! SERVICE they dont know the meaning of the word.

Bob · 28 January 2021

★★★★★ 1/5

Trustpilot

I'm a orbit housing tenant

I'm a orbit housing tenant, and cannot believe what they have put us through. We have submitted a mutual exchange form 4 months ago now and we are still waiting. When we first sent it in they said there is a 3 week backlog. The other council was ready with everything until 36 days after I sent in my form they decided to tell me that I need to refill in the form as its incorrect and berin mind their customer service team helped us through the form. After this we was lied to 100 times. They said its been processed but it was a lie. I have been calling up every single day but never can speak to mutual exchange team. First it was handed to Nicola Shaky. She only called us a few times but didn't do anything, now I call her she does not answer its been 2 weeks I havnt heard from her, just heard its passed over to someone called Kody. Last week ealing decided thag we can proceed with the swap Friday last week but then kody decided to call and said it called be done that firday and can be done the next Friday. She promised to call me today but I have called the customer service team 4 times and she does not come to the phone. First she said we should call before 2pm if we don't hear from her. Since then we have been calling and she is just ignoring.The main mutual exchange manager Karen. The case was escalated to her many times she doesn't do anything. They told us she will call she does not call or does anything.Nicola sharky just lies to us with no process. She has not done anything. Imagine calling the costumer service team every single day since 4 months. We have had enough.I RECOMMEND EVERYONE THINKING OR MOVING OUT OF ORBIT HOUSING TO THINK AGAIN. THEY ARE THE WORST IM NOT EVEN LIEING IM DISGUSTED. RIGHT THIS SECOND IM ON THE PHONE TO COMPLAINTS TEAM AND IM SURE THEY ARE GONA DO ANYTHING. IF YOH WAS TO LEAVE THEIR HOUSES JUST GO TO THE COUNCIL AND BEG FOR HELP. I cannot believe for the last 4 months they have lied and lied and escalated this matter but its all a lie.They are not helpful and are the worst people to deal with they do not help at all they are very bad.

Haydar · 18 January 2021

★★★★★ 2/5

Trustpilot

He told us the lights upstairs was more…light up stairs and outside plug sockets

He told us the lights upstairs was more power then down stairs then took out our outside sockets which we paid for and said someone will come and sort it all out but no nothing has happened what a surprise

Mrs · 13 September 2024

★★★★★ 5/5

Trustpilot

Rachael from orbit is a lovely caring…

Rachael from orbit is a lovely caring person and has given me some good advice. I’m really pleased she rang me today. Thank you Rachael for your support.

Stacey-lou · 1 November 2021

★★★★★ 3/5

Trustpilot

Deffinately Needs Improvement

Absolutely disgusting housing association,put in for a mutual exchange and Orbit have got to be the worst,all the paperwork went in from both parties,the person that i’m wanting to exchange with landlord have done everything and all approved,yet Orbit have took it upto themselves to ignore all emails sent to them from her landlord asking for what they need,i have phoned Orbit myself on several occasions and all i get is i’ll pass it on and they will phone you back within 48 hrs which of course they never do,the deadline is tomorrow 23rd December,just phoned again and guess what oh you’ll get a call back within 48 hrs,but of course that wont happen,moving is so stressful as it is without Orbit being like Well i have given 2 more stars as i did phone the number given below again yesterday morning,and low and behold i did get help and did get a phone call back from Orbit so thankyou for that,but still it comes to something when you have to give a bad review to get anywhere and get help,it shouldnt have to be like that

Pat · 23 December 2020