Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Truly the epitome of modern slum…

Truly the epitome of modern slum landlords.Second bedroom 6.4x6.0 is not fit for purpose nor does it conform to housing standards.Your income team are unethical and inhumane, leaving me in abject poverty and having a fundamental effect on physical and mental health.I'm giving up my slum as they do nothing to help even when you've spent 18months trying to downsize but no one will takecthe property because of the ridiculous room size. Unethical and immoral organisation which should have its charity status revoked.Shame on you.

Stephen · 17 January 2022

★★★★★ 2/5

Trustpilot

Still no Help forthcoming

following on from my review of orbit and MPS. I was contacted by orbit customer services about my review. I was spoken to by a lady who really seemed to care about my problem, she promised to try and get things moving. shortly after that call i received a text from MPS saying that an engineer would be attending the next day [13/02/2022] he duly arrived, unfortunately he knew nothing about the job, did not have with a new pump. he could do nothing so he left. a little while after that i received another text from MPS giving me an appointment on 21/02/2022, which would be 2 weeks since the problem started. so i phoned customer services again. its me experience that there are 2 types of customer service people, those who really care and want to help, like the lady that i first spoke to, and the second type just want to spin you a line and get you off the phone. This time i got the second type. he told me that somebody would ring me back shortly, of course they never did. so this farce continues, unfortunately it is not funny considering the serious possibility of further problems with my infected legs. maybe you have to die to get anything done. if there was ever a vote on the best customer service i am afraid that orbit would not make the top 50. there behaviour is disgusting.

Bob · 13 January 2022

★★★★★ 1/5

Trustpilot

Feels like I'm banging my head against…

Feels like I'm banging my head against a brick wall.I've called numerous time since the summer regarding the lights in the carpark. Since October, none of the carpark lights or light outside of the bin store have worked. This means that the carpark area is pitch black at night.The impact of this has meant it's become scary coming/leaving home or taking the bins out after sunset. Customer service have agreed this is a safety issue as I honestly wouldn't be able to see if someone was hanging around or hiding in the area as it's too dark.On top of this, kids hang around in the carpark and I've been in a situation where they were outside of the headlight beam and I didn't see them, another potential safety issue.Every time I call up I am given a new reference number and told I will be contacted within 24 hours and I never am. I can't keep calling and having the same conversations.I've already logged a complaint (no response) but you can't keep following the same process of booking a repair if it clearly hasn't worked the first several times.I've asked for a residents meeting with the property manager, no response.The back door is broken and no longer closes unless physically slammed. This is a frequent fault but you insist on fixing with cheap materials that break when it's a bit windy.The communal window cleaner comes and cleans the first 2 floor windows on the outside, doesn't bother with the upper floors or the windows round the back. He then sits in the van for 15 minutes and drives off. I've witnessed this several times... you can't get away with these things when everyone is now working from home!The communal cleaner is supposed to come weekly but only turns up once a month.The groundskeepers mow the lawn and leave the trimmings over the walk way for us to sweep. They don't trim the area by the side of the building where the gas meters are so they aren't visible or accessible. At this point, why are we paying service charge? One of the residents has had to replace the bin store lock with his own money as it kept breaking with the cheap one you keep putting on. He spent a little extra and it hasn't broken since.Another resident sweeps the walkway after the grass has been lawn to stop the cuttings being walked into the building.We may as well manage this ourselves and stop paying the service charge as this is beyond a joke.Let's not mention the £600 extra you added to our bill that we would have been paying if one of the residents hadn't meticulously gone through it.It's so frustrating.

C · 13 January 2022

★★★★★ 1/5

Trustpilot

Yet again apalling service from orbit…

Yet again apalling service from orbit and its contractor MPS [Mitie] Wetroom flooded again shower not draining water. "engineer" attended could not ascertain problem, again.I am very high risk of serious infections in my legs, do orbit care? no they dont give a toss. when i phoned to complain the guy thought he knew better than my doctors, said it was not a problem, use the sink he said, in f.....g wheelchair?? now it seems i am not going to be able to wash for another 2 weeks. well done orbit, useless as ever.

Bob · 11 January 2022

★★★★★ 5/5

Trustpilot

I’ve had Sara as my Tennacy couch for 6…

I’ve had Sara as my Tennacy couch for 6 months, Sara has been amazing with all the support she has given me so much weigh has been lifted off my shoulders thanks to Sara x

Hannah · 7 July 2021

★★★★★ 5/5

Trustpilot

Job well done.

Due to recent illness, I was unable to prepare completely for the visit. However, the chap was able to complete his work and was kind, thoughtful and friendly. He worked efficiently and professionally and I was happy that he was able to complete the inspection.

Loretta · 10 September 2024

★★★★★ 1/5

Trustpilot

Orbit just never learn..

Not even a year later, same bull s... from Orbit and their Robert Heath contractors. 3 years waiting for repairs still, ignored mental health, GP, Police and more stating I should be moved. Meanwhile threats of them breaking in, eviction and more as I refuse to let them in due to me being disabled and them not wearing PPE. TWICE they've turned up without even a face mask even though they were told I'm disabled and promised to wear it. One of those times the appointment was confirmed cancelled and instead they still turned up causing me to have a panic attack.Promised to have this resolved (again) 10 days ago but nope the clowns at orbit seem to have forgotten to call and their lovely agents will beg me to call them again. At wits end with this disgrace of a company. They only care about money, they've charged me to replace another tenants front door which isn't even the same building! Our flats are self contained and have no shared doors. The grounds maintenance we're charged for is never done, there's no grass left it's all moss and weeds! Oh and they charge us for the whole estate not just our grounds! They had the cheek to charge for street lighting that didn't work since september 2020, and then claim the electric bill went up with a dead bulb? GENIUS Orbit are scam artists. No wonder all the Orbit residents in this area want to leave!EDIT: A third agent sent, no PPE not even 24 hours notice again. Another breach of law com on your disgrace. Upon phoning at my expense I'm told my complaint made on November 26th still hasn't even had an agent added. And to add more details I have to phone customer service which is a 30 minute wait. Do Orbit really only have one agent handling the phones? even a monkey can do a better job!

Damien · 7 December 2021

★★★★★ 5/5

Trustpilot

Job Coaching

Jo-Anne was always helpful and asking if she could support in any other ways that she already was. I feel so much more confident about my business venture than I did before working with Orbit.

Vicky · 21 May 2021

★★★★★ 1/5

Trustpilot

Can't give it -100 shame absolutely…

Can't give it -100 shame absolutely disgusting service leaving my daughter and 2 children homeless no help at all. Signed her up to a tenancy took her money for us to find out the new boil is unsafe not to be used. 3 weeks no heat no hot water unliveable and no sh@ts given. Court it is inadequate insufficient not fit for purpose absolutely shameful at every level.

Miss · 12 April 2023

★★★★★ 1/5

Trustpilot

Worst company orbit

Worst company I have to deal with it’s not customer service that’s the problem, they just take your call it’s the management, 98 days to repair water leak from upstairs flat I am ground floor total nightmare still on going after eight months no help given at all I bought dehumidifiers I paid to dry flat compensation is months late can't get answers ignore my complaint avoid at all cost it will affect your health nothing is good being orbit resident.

Jim · 22 November 2021

★★★★★ 5/5

Trustpilot

Great so far

So far my experience with Orbit has been fantastic. Very supportive towards me as a single parent renting solo for the first time. Coaching and advice has been offered. Lots of resources are available. Simple to report any issues with the property.

Alex · 16 October 2024

★★★★★ 2/5

Trustpilot

AVOID orbit homes !!!!

4 years of living in an orbit home and genuinely I have sung their praises constantly, unfortunately I was downsized to a smaller property as the property no longer worked for me and I was told by the council I had 3 days to move into my new property, Orbit are completely unwilling to help me in any way with the fact I now have to find the rent for 2 properties! They refuse the allow me to wave the 4 weeks left on the old property even though I have already moved out! I feel that the 4 weeks notice to quit should be taken on a case by case notice and not a standard policy! My opinion has changed of Orbit through their terrible handling of this as I’m now being threatened with court because I can’t afford to pay the 4 weeks rent on old property and my new rent on my new property ! Terrible show Orbit from someone who has NEVER so much as been a day late with my rent and kept your property immaculate yet the snack heads that live in your properties destroy them and never get penalised!

Sam · 1 November 2021

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023

★★★★★ 1/5

Trustpilot

Follow up. Disgusting service

Follow up.I contacted customer complaints as per below. Still awaiting a reply.After being given the run around for months to whom is responsible for return of deposit. It turns out it was the person i was talking to at the beginning.I therefor requested again return of deposit and still nothing. Been over the 10 working days for return. I had repeatedly requested contact details of the company that is meant to hold the deposit safely and I have still yet to be given these.Legal action next?

Lewis · 20 October 2021

★★★★★ 1/5

Trustpilot

Gas safety check

The gasman I have had for years his service is excellent !!However bsw is still terrible they gave me 4 days notice for an appointment you call to cancel an appointment and rebook and they never cancel it so it always looks like you are not allowing them access then you get threatening letters to take you to court bsw also msg you different dates and times for appointments so you never know when they are actually Turing up terrible company and experience every year

Unhappy · 3 July 2024

★★★★★ 2/5

Trustpilot

Not So Helpful Orbit…

So Orbit decided that I am able to get out of my wheelchair climb steps and replace the offending lightbulb, that they don't want to fix. obviously that is not possible. so eventually I managed to coerce somebody into doing it for me. so we purchased the replacement bulb, and the kind person put it in for me. Unfortunately it still does not work. so I phoned orbit again. this time orbit agreed to send an engineer, as I had tried to fix it myself. I was given 24 priority because of my disability and an appointment was made for the next day [14/10/2021] later that day I had a message saying that another company would be handling the repair. the next day that company cancelled and rebooked for 20/10/2021. swo now my 24 hour priority repair has now changed to the normal, we will arrive sometime maybe. what wonderful service!!!!!!!!!!!!!!

Bob · 15 October 2021

★★★★★ 5/5

Trustpilot

Donna was amazing truly understanding…

Donna was amazing truly understanding and full of information and help and I really appreciated it.

Shelley · 18 July 2023

★★★★★ 2/5

Trustpilot

Help? What Help? Do It yourself.

I am a resident of orbit housing, i am 75 years old and a disabled wheelchair user, I can only walk a few feet and i require assistance for most things. I phoned orbit today 07/10/2021 to request assistance with my lights in the hallway that are not working. I was not offered any help, instead i was told to get a neighbour to change the bulb, or to get a local electrician to do it. This has never happened, previousely they send an electrician to fix the problem. what has changed so much that we now have this apalling lack of service.

Bob · 7 October 2021

★★★★★ 1/5

Trustpilot

Terrible service for end of tenancy.

Terrible service for end of tenancy.No help, No accountability.Similar to below.I rang for advise on ending tenancy, was told i was being sent a link. Waited 2 weeks and nothing, had to then pay for the extra 2 weeks even though I had already moved out.6 weeks after moving out i got charged another full month.Took 2 months to get that refund.Now its been almost 4 months of me chasing every couple of weeks for deposit. No one is passing numbers or names, last email i sent I wanted to make a formal complaint, told they would contact me. Again nothing.If this was the other way round there would be evicting me for breach of contract.Solicitors will be involved next.

Lewis · 30 September 2021

★★★★★ 1/5

Trustpilot

Do not care about their tenants at all

Do not care about their tenants at all. Waiting over a month for repairs to be done again. Sent out the same company twice for them to tell me the same thing that the job needs escalating as it's a huge problem. Health, saftey and hygiene risk. No one contacted me at all I am constantly chasing the repair. Put a complaint in and even they haven't sorted any thing out. Back on the phone to chase it. Back to another half hour wait to even get through to customer service. Absolutely disgusting.

Kelly · 28 September 2021

★★★★★ 1/5

Trustpilot

Had a plumber come do some work on my…

Had a plumber come do some work on my leaking sink taps in my kitchen from a sub contractor, they left after doing the work, I went to use the sink and my kitchen was flooded, called orbit told them and now they say can't do anything till next Tuesday 20th, and not classing it as an emergency and expect me to do my washing up and washing in my bath. ABSOLUTELY FUMING.

Jason · 13 September 2022

★★★★★ 5/5

Trustpilot

Jo-anne Lyon A Guiding Star on a stormy sea

Jo-anne Lyon . Has been supporting Me with Gaining New skills and Qualifications. During a very stressful time in my Life . This has improved my Job search prospects ,and My Mental Health has greatly improved . Jo has helped Me with to many things to mention in a review . This Lady has gone above and beyond to Help me . Jo a Lady with Such Diamond Qualities . I Have met and spoke with Ladies working for Orbit and I can say I have not had a problem in 15 Years of being a Orbit Tenant .

Sheila · 15 September 2021

★★★★★ 1/5

Trustpilot

Awful housing association who have no…

Awful housing association who have no respect for tenants, leave properties in disrepair, award contracts to cowboy contractors (MPS) who quite frankly are useless, rude, lie, bodge jobs and create more problems, and have no respect when in tenants homes. They certainly are not qualified in any trades in my eyes, they are just handymen with no knowledge or qualifications. Orbit should be ashamed of themselves. I have made yet another complaint and have heard nothing from orbit, even though they say will get a response in 5 days from date of complaint. They really truly do not care about the stress they cause to tenants and the conditions they have to live in. I am quite frankly appalled by them and their contractors and will be taking my complaint further.

Allison · 11 September 2021

★★★★★ 1/5

Trustpilot

Definitely the worse

Definitely the worse, and my mental health has changed me since being with orbit and their cowboys repairers MPS. won’t be writing a review as I would be here I all day. Don’t want a reply from Orbit with their sorry’s sympathy as it’s pointless as they don’t care! Can’t wait to move out it’s been a nasty experienceThey should be reported to the newspapers how they don’t care, they can’t repair their properties professionally they damage peoples personal processions they reck peoples lives and leave people hanging

Laura · 9 September 2021