Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

My mum has chronic COPD as well as just…

My mum has chronic COPD as well as just under going a hip replacement. Our down stairs toilet doesn’t flush, our boiler doesn’t work 99% of the time so she calls orbit to be told she can manage going to the upstairs toilet when she has literally been downstairs bound since having the opp. The lady said copd isn’t that bad to go upstairs and the boiler shouldn’t be a issue??!! What kind of service is this? I didn’t know they had there medical certificate or maybe they would like too take this up with a medical professional??

Shan · 25 April 2022

★★★★★ 1/5

Trustpilot

Left trapped in my home as the fire…

Left trapped in my home as the fire door that Orbit supplied to my flat got jammed and would not open.2 locksmiths later and a £400 bill I now can get out of my flat. The response from orbit.... It's your door so you need to get yourself out!!!!

Emma · 14 August 2024

★★★★★ 5/5

Trustpilot

Donna was very helpful

Donna was very helpful, professional and friendly. She gave me lots of options to improve my life.

Simon · 19 September 2023

★★★★★ 5/5

Trustpilot

Donna was very helpful and seemed very…

Donna was very helpful and seemed very sympathetic and she was lovely and made me feeel good thanku

Carrie · 23 August 2023

★★★★★ 5/5

Trustpilot

Digital skills and better days for to help with social isolation I’ve had for 12 years its like a prison here

Was contacted by Amy about I can have get more digital skills from a course by orbit and also any link ups to meet ups so as not to be so isolated fingers crossed she was very polite and helpful but I find orbit have been discrimative about my physical and disabilities needs in placing me on the top floor climbing four flights of stairs to my flat causing me unnecessary stress and anxiety for past 12 years although trying and tried to request a mananagement move for years …..to no avail.

Tabitha · 15 April 2022

★★★★★ 1/5

Trustpilot

The housing association who make hard working families homeless!

Not sure where to start with this housing association to be honest. 1. Moved into one of their new build properties in 2018, it was an aspire before you buy property. With every reason we wanted to buy a percentage of the property now it's 2022 and unfortunately it's a change of circumstances caused by covid and lockdowns as it affected work and my personal circumstances which I've made orbit well aware of that I can't put a percentage down on the property anymore, I've tried to work with orbit to have another 5 year contract so I can buy a percentage they refused, I asked how about changing the tenancy agreement over good tenants, always paid rent, no complaints. They refused. So instead they are serving an eviction notice when they legally can! This is now leaving me, my partner and 2 children homeless! Never heard of a housing association making a vunable family homeless. They don't understand how much this has affected me it ended up with me almost hospitalised with a psyotic breakdown which I've ended up being medicated for.How does it make sense making a good hard working family homeless all while there are people living in your properties not paying rent, damaging your properties, causing anti social behaviour! But let's make the people who always pay rent, work, good citizens on the estate homeless!2. Service charges, over charging every year since 2018. I'm being charged for services I don't even have for example window cleaning! 3. Parking. They have now decided to change parking companies. Lied to the local counseller nicola saying we have recieved letters on how to apply for a e-permit no one has recieved any letters but rules on the car park. Not enough car parking spaces for people who live on the estate! 4. Visitors are banned from parking in erith park estate. For someone like myself who need weekly support from friends, family I don't think they understand how much this is going to affect people. What about people needing carers, midwives, doctors, health visitors. 5. They lie! They have lied so many times I have lost count. They have said residents have recieved information when we haven't. People have had damage done to their properties, cars, communal postal area. Ask for cctv even the police have asked for cctv do we get it? No of course not. Constantly lying saying the cctv was down, the cctv isn't active in that area of the building. 6. Dangerous cladding which turned out not to be dangerous but now impossible for anyone to sell their properties. 7. Negligence to residents who need repairs doing. I've spoken to many neighbours where someone has a collapsed ceiling which was due to the building contractors via the cladding where water got in, got through to the ceiling this has been 2 years now. Another neighbour where her whole property is full of mould, collapsed ceilings, collapsed walls due to leaking 3 years for her now. Another neighbour her balcony glass is shattered now can not use the balcony. How dangerous is it these repairs are not getting done. I would fix minor problems myself which most residents probably do but my god collapsed ceilings due to leaking? I'm going to the local newspapers, getting solicitors involved, I have contacted watch dog, housing ombudsman, good morning Britain. the housing crisis is so bad in this country. Imagine making residents homeless, Negligence towards repairs, lying through their teeth.

Avril · 10 April 2022

★★★★★ 4/5

Trustpilot

Lucy was very helpful

Lucy was very helpful, she ensured that my issue was dealt with. I was very pleased with the way she took her time in dealing with my query and thus extremely happy with the outcome

Bose · 21 October 2021

★★★★★ 1/5

Trustpilot

Be aware of this company ringing RANDOM…

Be aware of this company ringing RANDOM numbers as rang me today x 3 and I ain't even got an account with them. 🤬🤬🤬 rang again the day after but loads of missed calls from the number. And finally number is off their system (Welsh water debt collectors. )

Karl · 2 August 2024

★★★★★ 1/5

Trustpilot

I'm now disputing my entire tenancy due…

I'm now disputing my entire tenancy due to the fact building control inspections wasn't done competentlyI'm requesting my 5 years of rent be returned bacause I was rented a property that shouldn't of passed building control. Which makes the tenancy in question because a tenancy can only occur if building control said all is ok.Unless your going to tell me it was visually checked and they signed off a broken plug socket, signed off a bathroom that wasn't completely sealed.... Which lead to the issues that occured and not just to me but to other neighbours it's very obvious your "independent" building controller nhbc isn't very good at their jobs.So now I'm living in a property til the end of the month that I know could have more issues then I'm aware of. Building control should of spotted the issues instead it's left to tenants to do their job. It's very obvious my house shouldn't of passed if it was inspected correctly.

Gail · 17 March 2022

★★★★★ 1/5

Trustpilot

I signed up tenancy and according to…

I signed up tenancy and according to them my tenancy and liability for rent started on the same day and that required me to pay rent for 2 properties at once. Orbit wasn't helpful and didn't want to move the tenancy start date in order for me to be able to cope financially. Flat hasn't got no flooring and repairs taking months to be addressed.On top of that I pay my rent regularly but keep on receiving notice of seeking possession because my rent is in arrears according to them. No understanding by advisers and good luck with trying to get through to them on the phone line provided.

Justyna · 13 March 2022

★★★★★ 4/5

Trustpilot

Credit where due

at long last I had workmen who knew what they were doing and made every attempt to carry out the work properly. And now after 5 years of complaining I finally have a wetroom that works efficiently, no floods. It is a real pleasure to use. This was all caused because the drainage was not installed properly when the wet room was installed 5 years ago.

Bob · 4 August 2023

★★★★★ 1/5

Trustpilot

I’ve been waiting a year for all the…

I’ve been waiting a year for all the issues with my property to be sorted. The surveyors report states what needs doing and orbit haven’t completed anything to do with all the issues with Damp and Mould PLEASE READ SURVEYORS REPORT that’s was done back in August 2023

Miss · 14 August 2024

★★★★★ 1/5

Trustpilot

Leaking roof

Phone Orbit to report a leak in the roof of my block. Told them I was top floor flat owner of the property and that they are responsible for the roof, which they agreed. I also told orbit that water was getting into my electrics. Orbit then told me they could not repair the roof for a number of weeks and to be careful that we didn’t get an electrical shock from the electrics in the property, and if we did it’s not there responsibility.

Mr · 2 March 2022

★★★★★ 1/5

Trustpilot

You can't just randomly knock on tenants doors.

Thanks for the random drop in today with no notice. (I call it harassment) Thank you for verifying your happy to leave tenants with no working toilet for up to 28 days with no offer of alternative accommodation. Just making sure my cctv recorded it and I'll be posting it online when I leave the property. (unless me and orbit can come to a resolution) I think this is just told me everything I needed to know about orbit and how they treat their tenants.That's insane. I'm amazed your allowed to rent to the most vulnerable of society. And allowed to leave them with not toilet for 28 days. I have no words I'm lucky in 2018 you left me without a working toilet for 7 days. Im so glad when I leave.

Gail · 11 February 2022

★★★★★ 1/5

Trustpilot

Orbit is definitely the worst housing…

Orbit is definitely the worst housing Association! Repairs not being fixed and ASB antisocial behaviour and hotspot building I live in well known for drug den / dealing and doing! Orbit seem to let everything happen there properties! Safe haven for those who want to use and abuse the system! Long as orbit get there rent money honestly they don’t care what happens and states there buildings get into! Dogs and possible dog breeding so forth!

Skyler · 17 August 2022

★★★★★ 1/5

Trustpilot

Notice of Seeking Possession

Orbit are aware that I have ongoing mental health issues. They have issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose. I have paid the £190. I wont contacting Customer Services.

R · 10 February 2022

★★★★★ 5/5

Trustpilot

I spoke to Donna from orbit today she…

I spoke to Donna from orbit today she was extremely helpful an very understanding of my situation

Gemma · 15 August 2023

★★★★★ 1/5

Trustpilot

Awful housing association

Awful housing association. Left living in a mouldy house (which im allergic to) i have to go out the housw for hours at a time because the effect that its having on my breathing so much ive had to start using steroid inhalers and salbutamol just to be able to sleep here. I have a son with special needs and theres water dripping off his ceiling from the damp and the mould in loft aswell as the unsafe beams up there. Hopw you like what happens next orbit you have had almost 5 years to rectify this and you havent. Your unethical and unsympathetic but soon as any payments late you send out notice of possessions making peoples anxiety and depression worse well done for being so evil. Love the generic replies contact customer relations been there done that still nowhere. My solicitors told me to not contact yourselves now 👍

Gemma · 24 January 2022

★★★★★ 1/5

Trustpilot

Avoid avoid building houses and not…

Avoid avoid building houses and not having safety certificates for electrical components wiring solar panels orbits just like Blackpool all front and ball shi#t💩 i applied for a job on Friday with orbit they asked what i could do i said fu#k all I start on Monday

Daniel · 18 August 2024

★★★★★ 1/5

Trustpilot

Orbit housing do not respond to…

Orbit housing do not respond to dangerous repair work ( like an upstairs double glazing window hanging on by a thread… they will not respond following a telephone call,Badly managed Weak staffThis is the sort of outfit whom probably deal with low life’s and therefore treat everyone with disrespect,Avoid at all costs even if you are homeless Stay homeless for that bit longer to avoid these rat infested outfit,Regarding reply I doubt you can it’s deep in your DNA

Chris · 16 March 2022

★★★★★ 1/5

Trustpilot

Poor landlord to have

My housing complex, Golding Court Ilford, was recently changed by Orbit. Since then the onus has fallen on me to manage this transition. I don't accept this. I also don't accept any late fees that could occur because Orbit's chosen manager's portal didn't work when I tried to register. Overall Orbit have handled this appallingly. Considering the complex is a retirement block with many elderly residents, this is unacceptable.

Tej · 12 April 2023

★★★★★ 1/5

Trustpilot

Do you want to be ignored? Join Orbit

Do you want to be ignored, lied to, put at risk? Then become a tenant of orbit housing and try to get urgent repairs to your home carried out. The will promise you anything to get you off the phone.Workmen visit, eventually. they are unable to fix your problem so nothing gets fixed. when you phone to complain the people on the other end of the phone don't give a s...t. Orbit have posted the usual reply, asking me to contact customer services. I will not be doing this because I know from experience that they will give me a load of rubbish over the phone, they will promise to ring me back, they wont. so its a waste of time.

Bob · 19 January 2022

★★★★★ 5/5

Trustpilot

Rachel was very good at listening and…

Rachel was very good at listening and explaining on who to ring to get help with filling out my PIP renewal form and also putting me intouch with people to help with mental health issues

Mrs · 19 July 2021

★★★★★ 5/5

Trustpilot

Great support from Tom

Tom from Orbit has been very helpful and reliable. He’s always offered support and guidance which is really reassuring. I would definitely recommend Tom for support if you have any worries or quires. Thanks Amber

Amber · 19 July 2021